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Grubhub Customer Service Phone Number: Orders, Refunds & Delivery Help

Need help with a Grubhub order, refund, missing item, late delivery, wrong restaurant order, account issue, Grubhub+ membership, gift card, driver concern, restaurant issue, or business account? This guide explains how to reach the Grubhub customer service phone number and how to choose the correct support route.

Grubhub is an online and mobile food ordering and delivery platform that connects diners with restaurants for delivery and pickup. Grubhub support options vary depending on whether you are a customer, driver, restaurant partner, or corporate account user.

Grubhub Customer Service Phone Numbers and Contact Options

Grubhub Customer Care: 1-877-585-7878
Customer Order Help Email: help_me@grubhub.com
Customer Help Center: Available through the Grubhub website and app

Grubhub for Business Admin Support: 1-844-478-2249, option 3
Grubhub for Business Client Care: 1-800-478-2249
Grubhub Restaurant / Merchant Care: 1-877-799-0790
Restaurant Support Email: restaurants@grubhub.com
Driver Support: Available through the Grubhub Driver app
Corporate Address: Grubhub Inc., 111 W. Washington Street, Suite 2100, Chicago, IL 60602
Official Website: Grubhub.com
Official Help Center: Grubhub Help Center

Choose the Correct Grubhub Support Route

For Customers With an Active or Recent Order

If you need help with a late order, missing item, wrong item, cold food, damaged item, driver issue, restaurant issue, refund, or cancellation, start in the Grubhub app or Help Center. You can also contact Grubhub Customer Care at 1-877-585-7878 or email help_me@grubhub.com.

For Refunds, Credits, and Missing Items

Use the order help tools in your Grubhub account as soon as you notice a problem. Refund or credit eligibility may depend on the issue, timing, restaurant, delivery status, photos, and the details reported through the app or Help Center.

For Grubhub+ Membership Help

If you need help with Grubhub+, check your membership status in your account. Contact Grubhub if you have questions about subscription charges, free trial terms, cancellation, student or partner benefits, membership credits, or delivery-fee benefits.

For Gift Cards, Promo Codes, and Perks

Use the Help Center if a Grubhub gift card, promo code, perk, coupon, or credit does not apply correctly. Keep the gift card number, promo code, order total, expiration date, and screenshots of the checkout page available.

For Restaurants and Merchant Accounts

Restaurants and merchant partners can contact Grubhub Restaurant / Merchant Care at 1-877-799-0790 or email restaurants@grubhub.com. This route is for restaurant account issues, order disputes, adjustments, menus, payments, and partner support.

For Grubhub for Business Accounts

Corporate account users and administrators should use Grubhub for Business support. Admin support is available at 1-844-478-2249, option 3. Client care is available at 1-800-478-2249.

For Drivers

Delivery partners should use the Grubhub Driver app for support. Depending on the issue, the Driver app may route the driver to a form, email, or phone support option.

Information To Have Ready Before Contacting Grubhub

Your Grubhub account email address
Your phone number on the account
The order number or receipt
The restaurant name
The delivery address used for the order
Order date and approximate delivery time
Photos of missing, wrong, damaged, or poor-quality items if relevant

Driver or delivery notes if there was a delivery problem
Payment amount and last four digits of the card used
Gift card, promo code, or Grubhub+ details if relevant
Copies of any emails, chats, or Help Center responses

Common Reasons Customers Contact Grubhub

Missing items
Wrong order or wrong restaurant item
Late delivery
Order marked delivered but not received
Refund or credit requests
Canceling an order
Driver or delivery concerns
Restaurant preparation issues
Cold, damaged, or poor-quality food
Payment problems
Unrecognized Grubhub charges
Grubhub+ membership charges
Gift card or promo code problems
Account login issues
Restaurant partner support
Driver support

Grubhub Order, Refund, and Delivery Help

If something is wrong with a Grubhub order, report the issue as soon as possible through the order details page in your account. Select the specific problem, such as missing item, wrong item, late delivery, order never arrived, incorrect charge, or problem with the restaurant.

For refund and credit requests, be specific. Include the item names, what was missing or wrong, whether you contacted the restaurant or driver, and any photos that support your claim. Refunds, credits, or adjustments may vary based on the order issue and Grubhub’s review.

Grubhub+ Membership and Subscription Help

If you see a Grubhub+ charge, review your account membership page for trial status, renewal date, partner benefit, student benefit, cancellation status, and billing method. If the charge is unexpected, contact Grubhub Customer Care at 1-877-585-7878 or use the Help Center.

If you canceled Grubhub+ but were charged again, keep screenshots of the cancellation confirmation, membership page, and billing date. These details can help Grubhub review the charge.

Unrecognized Grubhub Charges

If you see a Grubhub charge that you do not recognize, check your Grubhub account, email receipts, app order history, family member accounts, work meal accounts, and any saved payment methods. Some charges may relate to a recent order, Grubhub+ membership, gift card purchase, office meal program, or group order.

If you cannot connect the charge to your account, contact Grubhub and your card issuer. You can also use ChargeOnMyCard.com to research unfamiliar card charges.

Grubhub Scam and Fraud Warnings

Be cautious with calls, texts, emails, or social media messages claiming to be from Grubhub. Scammers may use fake delivery alerts, fake refund forms, fake restaurant listings, fake job offers, fake driver support messages, or fake coupon links to steal account or payment information.

Watch for these warning signs:

A message asks for your Grubhub password or verification code
A fake refund page asks for your full card number or bank login
A caller claims you must pay an extra fee to release an order

A fake support account asks you to continue the conversation on another app
A restaurant or driver asks you to pay outside the Grubhub platform
A website looks like Grubhub but uses a misspelled or unfamiliar domain

A coupon or giveaway looks too good to be true

If you suspect fraud, go directly to Grubhub.com or the Grubhub app instead of clicking a link in a message. If payment information was exposed, contact your bank or card issuer right away.

How To Escalate a Grubhub Customer Service Issue

If your first contact with Grubhub does not resolve the issue, take these steps:

Save the order receipt, confirmation email, and Help Center response.
Take screenshots of the order details, tracking page, refund page, or charge.
Report missing or wrong items as soon as possible.
Include photos if the food, packaging, or delivery condition supports your claim.

For Grubhub+ charges, save cancellation confirmations and renewal details.
For unrecognized charges, check all account emails and saved payment methods.
For restaurant partner issues, use the restaurant support number or email rather than diner support.
For driver issues, use the Grubhub Driver app support route.

Leave a factual review on CustomerServiceNumbers.com to help other customers understand your experience.

Grubhub Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Grubhub. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Grubhub customer-service trend.

If you have contacted Grubhub support, your review can help other customers understand what to expect when calling the Grubhub customer service phone number or using the Help Center for order problems, refunds, missing items, delivery issues, Grubhub+ charges, restaurant issues, driver concerns, or account support.

Grubhub FAQ

What is the Grubhub customer service phone number?

The Grubhub customer service phone number listed in Grubhub’s Terms is 1-877-585-7878. Grubhub also directs customers with order issues to the Help Center or help_me@grubhub.com.

How do I contact Grubhub about a missing item?

Open the Grubhub app or website, go to your order details, and report the missing item through the Help Center. Include the specific item name and any details that help explain the issue.

How do I request a Grubhub refund?

Use the Grubhub Help Center or order details page to report the issue. Refund or credit eligibility may depend on the order problem, timing, restaurant, delivery status, and information you provide.

How do restaurants contact Grubhub support?

Restaurant and merchant partners can call 1-877-799-0790 or email restaurants@grubhub.com for merchant account support.

How do Grubhub for Business users get support?

Grubhub for Business admin support is available at 1-844-478-2249, option 3. Client care is available at 1-800-478-2249.

Does CustomerServiceNumbers.com provide Grubhub support?

No. CustomerServiceNumbers.com is not affiliated with Grubhub and cannot access your account, contact a driver, process a refund, cancel an order, change delivery details, or resolve restaurant issues. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For delivery platforms like Grubhub, CSN focuses on common customer issues such as order problems, missing items, late deliveries, refunds, credits, membership charges, restaurant disputes, driver concerns, scam warnings, and customer-service experiences shared by real users.

Share Your Grubhub Customer Service Experience

Have you contacted Grubhub about an order, missing item, late delivery, refund, credit, Grubhub+ charge, gift card, restaurant issue, driver concern, account problem, or unrecognized charge? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full address, payment card number, account password, delivery instructions, order confirmation email, gift card number, driver contact details, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Grubhub Inc. or Wonder Group, Inc. This page is for informational, review, and complaint purposes only. Support options, phone numbers, email addresses, refund policies, delivery rules, restaurant policies, driver support routes, and company information can change. For account-specific help, orders, refunds, payments, delivery issues, restaurant support, driver support, or corporate account help, contact Grubhub directly through its official website, app, Help Center, email, or verified customer service phone number.

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