Postmates customer service can help with missing or incorrect orders, delivery problems, refunds, payment holds, unexpected charges, Uber One membership and account security. Postmates does not publish a general customer-service phone number or direct support email, so customers should sign in through the Postmates app or official Help Center for personalized assistance.
How to Contact Postmates Customer Service
- General customer-service phone: Postmates does not publish a verified public customer-service number.
- General support email: Postmates does not publish a direct customer-support email.
- Postmates Help Center: Order, account, payment and membership help
- Personalized support: Sign in through the Postmates app or Help Center and select the affected order.
- Support availability: Support routes depend on the issue. Postmates does not publish one universal 24/7 schedule for every channel.
- Current website: Postmates.com
- Corporate and legal address: Postmates, LLC, 1725 3rd Street, San Francisco, CA 94158
- Parent company: Uber Technologies, Inc.
Do not rely on unofficial Postmates telephone numbers found in advertisements, directories or social-media posts. Postmates and Uber direct ordinary order problems through authenticated online support so the representative can review the correct account and transaction.
Postmates Is Owned by Uber
Uber completed its acquisition of Postmates in December 2020. Postmates remains available as a consumer ordering brand, but its support, payment, membership, merchant and courier systems are integrated with Uber.
This means:
- Postmates customers use Uber’s Postmates Help Center.
- Uber One provides the membership benefits formerly associated with Postmates Unlimited.
- Postmates Cash became Uber Cash.
- Restaurants and stores use Uber merchant-support systems.
- Delivery people use the Uber Driver app rather than the former Postmates Fleet app.
The former Postmates office at 201 3rd Street in San Francisco should not be used as the current consumer-support address.
Best Postmates Support Route by Issue
- Missing or wrong item: Select the order in the app and report the exact item within 48 hours.
- Order never arrived: Check the delivery location and contact support through that order within 48 hours.
- Late delivery: Follow the live tracking screen and use Help if the order is substantially delayed.
- Cancelled order: Review who cancelled and whether the restaurant had started preparing the order.
- Duplicate-looking charge: Determine whether one transaction is a pending authorization hold.
- Unknown charge: Review order history, Uber One, Uber Cash and household account activity before reporting it.
- Refund status: Open the affected order and review the refund information shown in support.
- Grocery substitution: Review replacement preferences and the final itemized receipt.
- Uber One charge: Open Uber One under the account profile and review the membership and renewal date.
- Account compromised: Reset the password, secure the connected email and report unauthorized activity.
- Courier problem: Report it through the completed order so the delivery record can be reviewed.
- Restaurant food or ingredient issue: Contact the merchant as well as Postmates when appropriate.
- Immediate danger: Call 911 rather than waiting for app support.
Information to Have Before Contacting Postmates
- Postmates or Uber account email address
- Mobile number associated with the account
- Order number
- Restaurant or store name
- Order date and approximate time
- Delivery address
- Item names and quantities
- Final receipt and checkout screenshot
- Tracking or delivery screenshot
- Photograph of a wrong, damaged or incomplete order
- Date and amount of a disputed transaction
- Last four digits of the payment method
- Uber One renewal date when applicable
- Previous support conversation or case reference
- A concise description of the requested resolution
Do not publicly post an order number, complete delivery address, payment-card information, account password, verification code, gate code or private communication with a courier.
How to Report a Missing or Wrong Item
Report a missing or incorrect item as soon as possible. Postmates asks customers to contact support within 48 hours for the best opportunity to receive a refund or another resolution.
- Open the Postmates app or Help Center.
- Sign in to the account used for the order.
- Select the affected order.
- Choose the option for a missing, incorrect or wrong order.
- List each missing or incorrect item separately.
- Upload a clear photograph when requested.
- Submit the report and save the support confirmation.
Postmates may issue a refund for a qualifying item, but it generally cannot send a replacement item. A new order may be required when the customer still needs the product.
Postmates Order Never Arrived
If an order is marked delivered but cannot be found:
- Check the front door, side entrance, lobby, reception desk and designated delivery area.
- Review the delivery photograph and address.
- Check messages or missed calls from the delivery person.
- Ask household members, neighbors or building staff.
- Open the order and report nondelivery within 48 hours.
- Save screenshots of the tracking page and delivery photograph.
If the delivery person made a reasonable effort to contact the customer at the delivery address, Postmates says a refund may not be available.
Late Postmates Delivery
Delivery estimates can change because of restaurant preparation, store inventory, traffic, weather, courier availability or multiple deliveries.
For a late order:
- Review the latest estimated arrival time.
- Check whether the merchant is still preparing the order.
- Follow the delivery person’s location after pickup.
- Keep the telephone nearby in case the courier needs directions.
- Use the Help option if tracking stops updating or the delay becomes excessive.
- Photograph food that arrives in an unsafe or unacceptable condition.
Do not instruct a courier to drive unsafely or violate traffic rules to meet an earlier estimate.
Postmates Cancelled Orders
An order may be cancelled by the customer, restaurant, store or delivery person.
Restaurant or Store Cancellation
A merchant may cancel because an item is unavailable, the store is too busy or an allergy request cannot be accommodated. Postmates says the customer should not be charged when the store cancels the order.
Customer Cancellation
A refund may depend on whether the restaurant has started preparing the food or the store has begun processing the order. Cancelling after preparation begins may result in a partial or full charge.
Courier Cancellation
The platform may attempt to assign another delivery person. If the delivery cannot be completed, review the order status and refund information in the app.
Change a Postmates Delivery Address
An incorrect delivery address may be changeable before the courier picks up the order.
- Open the order-progress screen.
- Select Help.
- Select Change My Address.
- Enter the corrected address.
- Review any delivery-fee adjustment.
After pickup, contact the delivery person through the app. The courier can decide whether the new address is practical, and an added-distance charge may apply.
A delivery person is not required to travel to a substantially different or unsafe location. Contact support if the address cannot be corrected.
Postmates Refund Requests
Refund eligibility depends on the reason, how quickly the issue is reported and what happened during preparation and delivery.
A refund may be considered for:
- Missing items
- Incorrect items
- Receiving another customer’s order
- An order that never arrived
- A merchant cancellation
- A qualifying damaged or unusable item
- An incorrect completed charge
A refund may be denied or reduced when:
- The problem was reported too late.
- The customer cancelled after preparation began.
- The courier could not reach the customer at the delivery location.
- The submitted information does not support the claim.
- The issue concerns a preference rather than a missing, incorrect or unusable item.
Submit truthful and complete information. Repeated unsupported refund requests can lead to additional account review.
How to Check a Postmates Refund
- Sign in to Postmates.
- Open Orders or order history.
- Select the affected order.
- Review the support response and refund status.
- Confirm the amount and payment method.
- Check the payment account after the issuer’s normal processing period.
A support credit, Uber Cash adjustment and payment-card refund are different. Confirm which form of reimbursement was issued.
Authorization Holds and Duplicate-Looking Charges
Postmates can place a temporary authorization hold when an order is submitted. The final charge may appear before the temporary hold disappears, making it look as though the order was charged twice.
Postmates says a hold usually disappears within 3–10 business days, although the timing depends on the bank or card issuer.
- Determine whether each transaction is pending or completed.
- Compare the amounts with the final receipt.
- Wait for the normal authorization-release period.
- Contact the card issuer for the status of the pending hold.
- Contact Postmates if two completed charges remain.
Do not file a chargeback solely because a pending authorization appears beside the final order charge. First confirm whether both transactions have actually settled.
Unknown or Unauthorized Postmates Charge
An unfamiliar Postmates transaction may involve:
- A recent food, grocery or retail order
- A temporary authorization hold
- An Uber One renewal
- An order placed by another household member
- A family or business profile
- An Uber Cash or gift-card transaction
- An account that has been compromised
Review the order history, receipts, Uber One status and Uber Cash activity. If the charge remains unknown:
- Change the account password.
- Secure the connected email account.
- Review saved payment methods and profile information.
- Report the unauthorized activity through Postmates Help.
- Contact the card issuer promptly.
Postmates Fees and Final Order Price
The amount shown at checkout may include:
- Menu or merchandise subtotal
- Estimated tax
- Delivery fee
- Service fee
- Small-order fee
- Long-range fee
- Priority-delivery fee
- Marketplace fee
- Delivery-address adjustment fee
- Local regulatory or operating fee
- Bag or merchant fees
- Tip
Delivery and service fees are not tips. Review every charge before placing the order.
For retail or grocery orders, the final subtotal may change because of in-store prices, substitutions, unavailable items, weighed products or changes to promotions. Compare the initial estimate with the final itemized receipt.
Grocery and Retail Substitutions
When an item is unavailable, replacement options may include:
- Replace with a similar item
- Require customer approval
- Select preferred replacement choices
- Do not replace and refund the item
Keep app notifications on while the courier shops. If approval is required and the customer does not respond, the unavailable item may be refunded instead of replaced.
After delivery, compare the final receipt, replacement item and price. Report an incorrect or unacceptable substitution through the order promptly.
Food Allergies and Special Requests
Do not rely solely on an app note for a serious food allergy. Ingredient availability, preparation methods and cross-contact risks are controlled by the restaurant.
- Review the restaurant’s allergy information.
- Contact the merchant directly before ordering when necessary.
- Use only restaurants that confirm they can address the request.
- Keep the telephone nearby in case the merchant contacts you.
- Do not consume food that appears incorrect or unsafe.
If a restaurant cannot accommodate an allergy request, the app may allow the order to be changed or cancelled. Seek emergency medical care for a serious allergic reaction rather than waiting for customer support.
Food Safety, Contamination and Illness Complaints
Stop eating food that appears spoiled, contaminated, improperly packaged or unsafe.
Preserve:
- The food and packaging when safe to do so
- The receipt
- Photographs
- Order and delivery times
- Restaurant information
- Temperature information when available
- Medical records and receipts when relevant
Report the issue to both Postmates and the merchant. Serious suspected foodborne illness may also be reported to the local health department. Call 911 for an immediate medical emergency.
Postmates Uber One Membership
Uber One is the current membership program used for qualifying Postmates and Uber Eats orders.
Current standard membership options may include:
- Monthly membership
- Annual membership
- Student membership
- Promotional or partner-funded membership
Benefits may include $0 delivery fees and up to 10% savings on eligible restaurant and store orders that meet the displayed minimum. Look for the Uber One icon. Taxes and additional fees can still apply.
How to Cancel Uber One
- Open the Postmates or Uber app.
- Select the profile or Account icon.
- Select Uber One.
- Select Manage Membership.
- Select End Membership.
- Follow the confirmation prompts.
- Save a screenshot showing the cancellation and end date.
Cancel well before the renewal date. Current help pages contain different instructions concerning the final 24–48 hours before renewal, so cancelling at least 48 hours early is the safer approach.
Removing a payment card, deleting the app or cancelling an eligible credit card does not automatically cancel Uber One. End the membership directly through the account.
Membership charges are generally nonrefundable after a new billing cycle begins except when applicable law or a specific offer provides otherwise.
Postmates Cash, Uber Cash and Gift Cards
Former Postmates Cash balances are now treated as Uber Cash. An Uber Cash balance may include:
- Purchased Uber Cash
- Gift-card balances
- Customer-support credits
- Promotional credits
- Qualifying partner benefits
At checkout, verify whether Uber Cash is turned on and which payment method will cover any remaining amount.
Do not publicly post a gift-card code. If a code appears invalid or already redeemed, submit the error screenshot through authenticated support.
Postmates Account Hacked or Compromised
Warning signs include:
- Orders you did not place
- Delivery calls or messages about unknown orders
- Receipts for unfamiliar transactions
- Changes to the account email, password or payment profile
- An unexpected Uber One membership
Take these steps promptly:
- Reset the Postmates or Uber password.
- Change the password for the connected email account.
- Review account and order history.
- Remove unknown payment methods or profile changes.
- Report the compromise through official Postmates Help.
- Contact the bank about unauthorized completed charges.
Postmates Courier and Delivery-Person Support
The former Postmates Fleet app is no longer the normal platform for accepting deliveries. Postmates delivery work moved into Uber Eats and the Uber Driver app.
Current or former couriers should use:
Consumer order support cannot necessarily resolve courier onboarding, background checks, earnings, taxes or deactivation appeals.
Postmates Restaurant and Merchant Support
Restaurants and stores should use Uber’s merchant-support systems for:
- Order management
- Menu or catalog changes
- Merchant payments
- Missing-item adjustments
- Tablet or integration problems
- Store hours
- Account access
Customers should not use merchant support for an ordinary consumer refund request.
Postmates Privacy and Data Requests
Postmates account information is managed within Uber’s privacy systems.
Customers can use the Uber Privacy Center to:
- Review privacy information
- Request a copy of account data
- Request correction or deletion where available
- Manage certain advertising and data-sharing choices
- Contact Uber about a privacy concern
A data download may contain account information, order history and messages sent through the platform. It may exclude sensitive payment details and information belonging to other people.
Postmates Scam and Fake Support Warnings
- Use Postmates.com, the official app and Help.Uber.com.
- Do not trust an unofficial phone number because it appears in a sponsored search result.
- Do not share an account password or one-time verification code.
- Do not allow an unknown support representative to control a phone or computer remotely.
- A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
- Do not provide a complete payment-card number through social media or an unverified form.
- Do not send a courier money outside the app to release an order or refund.
- Sign in independently instead of clicking an unexpected account-warning link.
- A review posted here does not contact Postmates, cancel an order or request a refund.
How to Escalate a Postmates Complaint
- Open the exact order in the Postmates app or website.
- Select the support category that matches the issue.
- Provide the order details and requested resolution.
- Upload relevant receipts, screenshots or photographs.
- Submit the issue within 48 hours when it involves missing, incorrect or undelivered items.
- Save the support response and case details.
- Reply through the existing support conversation if the resolution is incomplete.
- Contact the merchant separately when food preparation, ingredients or product quality are involved.
- Contact the payment provider for an unresolved unauthorized completed charge.
- Report suspected online fraud to the Federal Trade Commission when appropriate.
Postmates Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows no visible Postmates reviews and a rating of 0 out of 5 based on 0 reviews.
Because no reviews have been submitted, this page does not establish positive or negative Postmates customer-service trends.
Future reviews can help readers understand current experiences involving missing orders, delivery delays, refunds, authorization holds, unexpected fees, Uber One, account security and support response times.
Related Customer Service Numbers Pages
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Share Your Postmates Customer Service Experience
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Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Postmates, Postmates, LLC, Uber Technologies, Uber Eats, any restaurant, store, delivery person, payment processor or government agency. Postmates does not provide customer support through this website.
Support routes, refund eligibility, reporting periods, fees, delivery estimates, Uber One prices, membership benefits and cancellation procedures can change. Review the current checkout page, order receipt, account information and official Postmates terms for controlling details.
This page cannot change or cancel an order, contact a courier, issue a refund, remove a charge, cancel Uber One, access an account, investigate a safety incident or resolve an emergency. It is not legal, financial, food-safety, cybersecurity or payment-dispute advice.
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