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Uber Eats Customer Service: Orders and Refunds

Uber Eats customer service assists with missing orders, incorrect food, damaged items, late deliveries, refund requests, canceled orders, delivery-person complaints, unauthorized charges, grocery substitutions, Uber One memberships, and account problems.

Uber Eats does not publish a general customer-service phone number for every customer. Support is primarily provided through the Uber Eats app and the official Uber Help Center, where customers can select the affected order and submit a request connected to that transaction.

Need help with an Uber ride instead? Visit our separate Uber customer service page for ride charges, cancellation fees, lost items, driver complaints, safety reports, and rider-account problems.

Uber Eats Customer Service Help by Issue

Missing or incorrect item: Select the completed order and report each missing or incorrect product. Upload a photograph when requested.
Order never arrived: Report the problem through the affected order as soon as possible, preferably within 48 hours.
Food quality or damaged order: Photograph the food, packaging, receipt, and delivery condition before discarding anything.

Order is late: Check the latest estimated arrival time and contact the delivery person through the app when available.
Cancel an order: Cancel before the merchant accepts it to improve the likelihood of receiving a full refund.
Refund has not appeared: Open the order and review its refund status. Check whether the original transaction remains pending.

Unrecognized charge: Compare the charge with your Uber Eats order history, Uber ride history, Uber One membership, and any temporary authorization hold.
Uber One charge: Open the Uber One membership area to manage or cancel the membership.
Delivery-person complaint: Rate the completed delivery and submit additional details through the order’s Help section.

Safety concern: Call 911 for an immediate emergency and report the incident to Uber through the app after everyone is safe.

How to Contact Uber Eats

Uber Eats Help Center: Uber Eats Support
Help with an order: Uber Eats order support
Uber Eats app support: Open the app, select Account, choose Orders, select the affected order, and tap Help.
Online sign-in: Sign in to Uber
Official Uber Eats website: UberEats.com
Uber corporate office: 1-415-612-8582

Uber Technologies corporate headquarters:
Uber Technologies, Inc.
1725 Third Street
San Francisco, CA 94158

The corporate-office number is not an Uber Eats order-support, refund, or complaint hotline. Corporate employees generally cannot access individual orders or bypass the in-app support process.

Does Uber Eats Have a Customer-Service Phone Number?

Uber states that it does not offer a general customer-service phone number for Uber Eats customers.

Customers should sign in to receive personalized support. Depending on the account, market, order, and support issue, Uber may display:

Automated troubleshooting
A support form
Messaging or chat
Email follow-up
A telephone option for certain eligible users

Some customers with an eligible premium status may see a Call us option after signing in. The number should be obtained directly through the Uber Eats app or an official Uber support page rather than an online advertisement or directory.

Is Uber Eats Support Available 24 Hours?

Uber says customers can access its in-app support platform at any time. The response method and availability of a live representative may depend on the problem, account, and location.

How to Report Missing or Incorrect Uber Eats Items

Report missing or incorrect food through the specific order:

Open the Uber Eats app.
Select Account.
Select Orders.
Choose the affected order.
Select Help.
Choose the missing or incorrect item option.
Identify each item involved.
Upload a photograph when requested.
Submit the request.

Uber advises customers to report these problems promptly, generally within 48 hours for the best chance of receiving a refund or other resolution.

Provide:

The restaurant or store name
The order date and time
The missing or incorrect item names
The price of each affected item
A photograph of any incorrect item
A photograph of the receipt or packaging when useful

Uber generally does not send the delivery person back with a replacement item. A customer who still needs the product may have to place another order. Uber will review whether a refund, Uber Cash, or another adjustment is appropriate.

Missing Condiments, Utensils or Free Items

Refund eligibility may differ when the missing product had no separate charge. Customers should still report the problem so Uber and the merchant can document the order-accuracy issue.

State whether the missing item was:

Separately purchased
Included with a meal
A paid modification
A free condiment or utensil
Required because of an allergy or dietary need

What to Do When an Uber Eats Order Never Arrives

Before submitting a non-delivery complaint:

Check the front door, lobby, reception desk, gate, and delivery photograph.

Confirm that the delivery address in the app is correct.
Check calls and messages from the delivery person.
Ask household members, coworkers, or building staff whether they accepted it.
Review the order status and latest arrival time.

If the order still cannot be located:

Open the affected order.
Select Help.
Choose Order never arrived.
Describe where you checked and whether anyone contacted you.
Submit the complaint within 48 hours when possible.

Uber may review the delivery-person location, delivery photograph, messages, attempted calls, order instructions, and other delivery records.

A refund may be denied when the delivery person arrived at the correct location and made a reasonable effort to contact the customer but could not complete the delivery.

Order Marked Delivered but Left at the Wrong Address

Save a screenshot of:

The delivery photograph
The address shown on the order
The map location
Messages exchanged with the delivery person

Explain why the photograph or location does not match your property. Do not enter a neighboring property or confront another person when doing so may be unsafe.

Late Uber Eats Orders

Uber Eats may display both an estimated delivery time and a latest arrival time. An order arriving after the original estimate but before the latest arrival time may still be considered on time under Uber’s system.

When an order is delayed:

Check the current status in the app.
Review the latest arrival time.
Contact the delivery person through the app when available.
Contact the restaurant if it uses its own delivery staff.
Use the order’s Help section if the order exceeds the latest arrival time.

If the order arrives too late to be useful, explain:

The original estimated time
The latest arrival time
The actual delivery time
Whether the food arrived cold or unsafe
Whether the delay affected a meeting, event, or scheduled meal

A delay alone does not guarantee a refund. The result may depend on the order status, delivery records, food condition, and length of the delay.

Food Quality, Damage and Food-Safety Complaints

Report quality or damage problems through the completed order.

Examples include:

Food arriving spilled or crushed
Open or damaged packaging
Cold food that should have been hot
Melted frozen products
Undercooked food
Spoiled or expired groceries
Foreign material in food
An allergy request that was not followed
Food that appears unsafe to consume

Before discarding the order:

Photograph the food and packaging.
Photograph the receipt or item label.
Save the order number.
Record the delivery time.
Submit the complaint through the affected order.

Do not eat food you reasonably believe may be contaminated or unsafe. Seek medical help when a reaction or illness requires treatment.

For a serious food-safety concern, preserve relevant packaging, receipts, photographs, and medical documentation. You may also need to contact the restaurant and the appropriate local health department.

How to Cancel an Uber Eats Order

To cancel through the app:

Open the active order.
Select Help or Cancel order.
Review any displayed cancellation charge.
Confirm the cancellation.

Uber generally guarantees a free cancellation only before the restaurant or store accepts the order. Once the merchant accepts and begins preparing it, some or all of the order may remain chargeable.

Canceling Because the Address Is Wrong

Contact the delivery person through the app as soon as one has been assigned. The delivery person may be unable to travel to a substantially different location.

When the address cannot be corrected, use the Help section to review the cancellation options. A refund is not guaranteed after the merchant has accepted the order.

Merchant or Delivery Person Canceled the Order

Restaurants or stores may cancel because:

An item is unavailable
The merchant is closed
The merchant is too busy
An allergy or special request cannot be accommodated
No delivery person is available

A delivery person may cancel if the customer or address cannot be located. Keep the phone nearby and respond to calls or messages while waiting for the order.

Review the updated receipt and order history to determine whether Uber issued a charge, refund, or temporary authorization hold.

Uber Eats Refunds

Uber decides refund requests based on the specific order and reported problem. Possible outcomes may include:

A refund for a missing item
A refund for an incorrect item
A refund for an undelivered order
A partial adjustment
Uber Cash
No adjustment when Uber determines the order was properly completed

A customer requesting a refund should provide:

The order number
The affected item and amount
A clear explanation
Photographs when applicable
The delivery or cancellation timeline

How to Check an Uber Eats Refund

Open the order in the app or sign in through Uber Help. Select the transaction and review the refund status.

Confirm:

The amount Uber approved
The date the adjustment was issued
Whether it was returned to the payment method or issued as Uber Cash
Whether the original charge is still pending

Bank processing times can differ from Uber’s internal refund date. Contact the bank when Uber confirms a refund but it does not appear after the bank’s normal processing period.

Duplicate, Pending and Unrecognized Uber Eats Charges

An apparent duplicate charge may be a temporary authorization hold rather than two completed payments.

Uber places an authorization hold when an order is submitted to confirm that the payment method has sufficient funds. The temporary pending transaction may appear separately from the completed order charge.

Uber says authorization holds commonly disappear within approximately three to ten business days, although the financial institution may take longer.

Before contacting support, determine:

Whether the transaction is pending or posted
Whether the amount matches an Uber Eats order
Whether it is an Uber ride charge
Whether it is an Uber One renewal
Whether another account uses the same payment method
Whether a family member placed the order
Whether a tip or order adjustment changed the total

How to Report an Unauthorized Uber Eats Charge

Use Uber’s official unrecognized-charge form.

Uber may ask for:

The transaction date
The charge amount
The first six and last four digits of the card

The card expiration date
A screenshot of the transaction
An email address where support can respond

Submit financial information only through an official Uber website or app. Do not post card details in a public review.

Contact the bank or card issuer promptly when the card may have been stolen or compromised.

Uber One Membership and Billing Help

Uber One is a membership that may provide benefits on eligible Uber Eats orders and Uber rides.

To cancel Uber One:

Open the Uber or Uber Eats app.
Select Account.
Select Uber One.
Select Manage Membership.
Select End Membership.
Follow the confirmation prompts.

Uber advises members to cancel at least 48 hours before the next billing date to avoid the next renewal charge. When the renewal is closer than 48 hours, use the membership-support option shown in the app.

Deleting the Uber Eats app or removing a payment method does not necessarily cancel Uber One. Confirm that the membership page shows an end date or cancellation confirmation.

Unrecognized Uber One Charge

Check:

The Uber One membership page
The renewal date
Whether the subscription is monthly or annual
Other Uber accounts in the household
App-store subscription records
Previous free-trial terms

Use the Uber One support form when a membership was canceled but another charge appeared or when you need both cancellation and refund assistance.

Delivery-Person Complaints and Safety Reports

For an ordinary delivery complaint:

Open the completed order.
Select the rating option.
Rate the merchant, delivery person, and individual items.
Use the Help section to provide additional details.

Complaints may involve:

Failure to follow delivery instructions
Leaving the order at the wrong location
Unprofessional communication
Damaged handling
Unsafe driving
Harassment, threats, or discrimination
A person or vehicle that did not match the app

For an immediate emergency, call 911. Once everyone is safe, submit a safety report through the Uber Eats order or Uber Help Center.

Save:

The order number
The delivery-person name shown in the app
The vehicle information
Messages and call records
Photographs or security-camera footage
Police or medical report details when applicable

Do not confront a delivery person when doing so could create a safety risk.

Uber Eats Account and Login Problems

Customers may need support because:

The password no longer works
A verification code does not arrive
The account telephone number changed
The email address is no longer accessible
Orders appear that the customer did not place
The account has been restricted
A promotion or Uber Cash balance disappeared

If you can still sign in:

Change the password.
Review the email address and telephone number.
Check payment methods.
Review recent Uber Eats orders and Uber rides.
Report any unauthorized transactions.

If you cannot sign in, use Uber’s official login and account-recovery help. Do not pay a third party claiming it can restore the account.

Uber Eats Customer Reviews and Complaints

CustomerServiceNumbers.com does not currently have any submitted Uber Eats reviews. There is therefore not enough CSN review data to calculate a meaningful customer rating or identify verified complaint trends.

As customers submit reviews, useful areas to monitor may include:

Missing and incorrect items
Late or undelivered orders
Food condition and quality
Refund decisions
Cancellation charges
Duplicate or unauthorized charges
Uber One billing
Delivery-person conduct
Access to human support
Whether the complaint was ultimately resolved

These are common reasons customers may contact a delivery service. They should not be interpreted as verified CustomerServiceNumbers.com review trends until actual reviews support the conclusions.

What to Include in Your Uber Eats Review

A useful review should explain:

Whether the order came from a restaurant, grocery store, or other merchant
What went wrong
How quickly the problem was reported
Which support option was used
Whether the response appeared automated or came from a person

What refund or adjustment was offered
How long the resolution took
Whether the matter was ultimately resolved

Do not include full payment-card numbers, account passwords, verification codes, private addresses, delivery-person phone numbers, or other sensitive information.

How to Escalate an Uber Eats Complaint

Select the affected order. This gives support access to the merchant, delivery, payment, and timeline information.
Choose the most accurate issue. Missing items, food quality, non-delivery, cancellation, and unauthorized charges have separate support paths.

Report the problem promptly. Submit missing, wrong, or undelivered-order complaints within 48 hours when possible.
Upload evidence. Include photographs, screenshots, receipts, and delivery instructions.
State the requested resolution. Ask clearly for a refund, partial adjustment, membership cancellation, account correction, or another specific action.
Save Uber’s response. Keep screenshots and case information.
Reply through the existing support thread. Explain specifically why the response did not resolve the original complaint.

Contact the payment provider when appropriate. Notify the bank promptly when a transaction appears fraudulent.

Information to Include in an Uber Eats Complaint

Include:

The order number
The merchant name
The order date and delivery time
The affected items and amounts
Photographs or screenshots
The original delivery instructions
Previous support responses
The resolution you are requesting

Uber Eats Customer Service Frequently Asked Questions

What is the Uber Eats customer-service phone number?

Uber Eats does not publish a general customer-service phone number. Sign in through the app or Uber Help Center for personalized support. Certain eligible users may see a call option after logging in.

How do I contact Uber Eats about an order?

Open the app, select Account, choose Orders, select the affected order, and tap Help.

How long do I have to report a missing Uber Eats item?

Uber advises customers on several order-problem pages to report missing, incorrect, or undelivered orders within 48 hours for the best chance of receiving a refund or other resolution.

Will Uber Eats redeliver a missing item?

Uber generally does not replace missing or incorrect orders. The company may provide a refund or another adjustment after reviewing the complaint.

How do I get a refund from Uber Eats?

Select the affected order and choose the option describing the problem. Provide item details, photographs, and other requested evidence.

How do I cancel an Uber Eats order?

Open the active order and select the cancellation option. A full refund is generally guaranteed only before the merchant accepts the order.

Why do I see two Uber Eats charges?

One transaction may be a temporary authorization hold. Compare the pending and posted transactions and allow the bank’s normal hold-processing period.

How do I cancel Uber One?

Open Account, select Uber One, choose Manage Membership, and select End Membership.

How do I report a delivery person?

Open the completed order, submit a rating, and use the Help section to report the specific conduct. Call 911 first for an immediate emergency.

Where is Uber Eats headquartered?

Uber Eats is operated by Uber Technologies, Inc., headquartered at 1725 Third Street, San Francisco, CA 94158.

How Uber Eats Compares With Other Delivery Services

Uber Eats competes with other food and delivery platforms offering restaurant ordering, grocery delivery, memberships, and app-based customer support.

DoorDash customer service: Provides restaurant, grocery, retail, and convenience-store delivery through its website and app.
Grubhub customer service: Focuses primarily on restaurant ordering and delivery.

When comparing delivery services, consider restaurant availability, delivery fees, membership benefits, order tracking, cancellation policies, refund procedures, and access to human support.

Related Uber and Delivery Customer Service Pages

Related Consumer Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Uber or Uber Eats. Because fake delivery-support phone numbers and refund scams may appear online, we direct readers toward Uber’s official app and Help Center rather than publishing unverified numbers.

Our goal is to help consumers select the correct support path, document order problems, understand common charge issues, and share whether the company resolved the complaint.

Share Your Uber Eats Customer Service Experience

Have you contacted Uber Eats about a missing order, incorrect food, late delivery, refund, cancellation, Uber One membership, unauthorized charge, grocery substitution, or delivery-person complaint?

Leave a review below and explain what happened, which support option you used, how quickly Uber responded, what resolution was offered, and whether the matter was ultimately resolved.

Do not include passwords, verification codes, complete card numbers, private addresses, delivery-person contact information, or other sensitive personal details.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Uber Technologies, Inc., Uber Eats, Postmates, or any Uber subsidiary. Uber Eats does not provide customer support through this website.

Contact information and support links are provided to help consumers reach Uber Eats directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

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