Shipt Customer Service, Orders, Memberships and Shopper Help

Shipt customer service can help with late or missing deliveries, incorrect or damaged items, refunds, membership charges, order cancellations, account access, Target Circle 360 benefits and Shipt Shopper questions. The main Shipt customer service phone number is 1-205-502-2500.

Shipt offers general support by telephone, live chat and email 24 hours a day, seven days a week. The correct support route depends on whether the order was placed through Shipt, Target or another retailer’s website.

How to Contact Shipt Customer Service

Call 1-205-502-2500 for immediate help with an active delivery, missing order, order cancellation, account problem, unexpected charge or refund request. Shipt lists its general support telephone and live-chat services as available 24/7.

Customers can also email support@shipt.com. Email is useful when the request requires receipts, screenshots, photographs or a written record. For an urgent delivery that is currently being shopped or is marked delivered but cannot be found, telephone or live chat will usually be the more appropriate route.

Shipt also offers Spanish-language assistance from 7:00 a.m. to 8:00 p.m. Central Time. Ask for Spanish assistance after connecting with a Shipt support representative.

Information to Have Ready

• The email address and telephone number on the Shipt account
• The order number
• The retailer and delivery address
• The scheduled delivery window
• The names of missing, damaged or incorrect items
• Photographs of damaged products when appropriate
• The amount and date of a disputed charge
• A previous support case number
• The resolution you are requesting

Late, Missing or Undelivered Shipt Orders

Check the order status by opening Orders in the Shipt app or website. When shopping begins, the order page generally displays the current progress and allows communication about substitutions and unavailable products.

If Shipt cannot match the order with an available shopper, the company may move it to another delivery window. Customers who cannot accept the new delivery time can select another available window or contact Shipt support.

Order Marked Delivered but Not Received

If the app says an order was delivered but it is not at the delivery address, contact Shipt immediately at 1-205-502-2500 or through live chat. Before calling, check the front door, side entrance, lobby, concierge area and any delivery instructions associated with the order.

Provide the order number, delivery address, delivery time and any delivery photograph shown in the app. Do not post the delivery address or order number in a public review.

Missing, Wrong or Damaged Items

Shipt allows customers to report an item problem through the app or website:

1. Sign in and select Orders.
2. Choose the order containing the problem.
3. Locate the affected item.
4. Select Report issue.
5. Choose the appropriate reason and submit the request.

Shipt states that most item issues must be reported within seven days of the order. For orders placed through Target, customers may have up to 90 days to report an item problem. Review the current Shipt item-issue instructions before submitting the request.

Shipt says its support team generally follows up about a submitted item issue by email within 24–48 hours. For immediate help, call or use live chat.

How to Cancel a Shipt Order

A Shipt order can generally be canceled in the app before the shopper starts shopping:

1. Open the Shipt app and select Orders.
2. Select the order you want to cancel.
3. Scroll to the bottom of the order page.
4. Select Cancel this order.

If the shopper has already started shopping, contact Shipt by live chat or call 1-205-502-2500. Additional assistance may be required because products may already have been selected or purchased.

Current ordering and cancellation information is available in the official Shipt ordering help section.

How to Cancel a Shipt Membership

Shipt memberships automatically renew according to the selected membership plan. Customers can cancel a membership from the Shipt app or website:

1. Sign in to the Shipt account.
2. Select Account.
3. Select Shipt Membership Profile.
4. Choose How to cancel my membership.
5. Select Yes, cancel membership.

Customers who prefer to cancel by telephone can call the dedicated Shipt membership-cancellation line at 1-205-259-7798 between 6:00 a.m. and 8:00 p.m. Central Time.

Shipt sends a confirmation email after a membership is canceled. Keep this email and verify the cancellation status and final renewal date in the account. Canceling a membership does not necessarily guarantee a refund of a charge already processed. Ask support to review any refund request and provide the billing date and amount.

See Shipt’s current membership cancellation instructions.

Target Circle 360 and Shipt Support

Shipt is an independently operated subsidiary of Target. Target Circle 360 memberships include same-day delivery benefits that are fulfilled through Shipt, but the correct support route depends on where the membership or order originated.

Order Placed Through Shipt

For an order placed on Shipt.com or through the Shipt app, including an order using Target Circle 360 benefits, contact Shipt at 1-205-502-2500 or tap Help from the account page in the Shipt app.

Order or Membership Through Target

For an order placed on Target.com or through the Target app, start with Target Guest Services at 1-800-591-3869. A Shipt membership purchased through Target should be canceled through the Target app.

Existing Shipt members who move to Target Circle 360 should use the same email address on both accounts. Shipt states that eligible members may be offered a prorated refund or Shipt credit for unused membership time during the transfer. Review the current Target Circle 360 help information for eligibility and expiration rules.

Shipt Refunds and Credits

Refund handling depends on the type of problem and where the order was placed. Report missing, wrong, damaged or recalled items through the applicable order page. Keep photographs and packaging until the request is resolved.

When requesting a refund or credit, provide:

• The order number and retailer
• The affected items
• The price charged
• The date the order was delivered
• Photographs showing damage or an incorrect product
• The requested resolution

If an express or priority delivery fee was charged and the qualifying order arrived late, Shipt says that fee should be returned to the original payment method. Contact support if the expected refund does not appear.

Unauthorized Shipt Orders or Charges

If someone placed an order through your Shipt account without permission, reset the account password immediately. Shipt advises customers to cancel the unauthorized order in the app when sufficient time remains before the delivery window. If the order cannot be canceled online, contact live chat or call 1-205-502-2500.

Review saved payment methods and enable two-factor authentication from the account settings. If the charge was made with a compromised card or payment account, contact the card issuer or payment provider promptly after notifying Shipt.

Never send a complete card number, password or two-factor authentication code by public comment, review or ordinary email.

Shipt Account and Login Help

Customers who cannot sign in should select Forgot password from the Shipt login page and enter the email associated with the account. Shipt sends a time-limited password-reset link by email.

If the membership appears missing or the app asks you to purchase another membership, confirm that you are using the same email address originally used to enroll. Contact Shipt if the membership cannot be located.

Shipt supports two-factor authentication by email or text message. The company may automatically enable two-factor authentication on an account that has not been used for more than one year.

Accessible Assistance for Seniors and Customers With Disabilities

Shipt provides an Accessible Assistance Line for seniors and people with disabilities who want additional help creating an account, navigating the app, placing an order or troubleshooting a problem.

• Accessible Assistance Phone: 1-205-236-0343
• Hours: Daily, 6:00 a.m.–10:00 p.m. Central Time
• Official Information: Shipt Accessible Assistance

Shipt Shopper and Driver Support

Active Shipt shoppers can use live chat in the Shopper app or call 1-205-502-2500. Shipt lists shopper telephone and live-chat support as available 24/7.

Shopper Applications and Onboarding

Questions about applying, an incomplete application, the waitlist or onboarding should be emailed to onboarding@shipt.com. Shipt states that its Shopper Onboarding team is available exclusively by email.

Former shoppers or drivers who need information about returning to the platform can email shoppers@shipt.com. Current applicant information is available in Shipt’s shopper sign-up help section.

Activated shoppers can also review the official Shipt Shopper help section.

Shipt Corporate Offices

Shipt lists the following office locations:

Birmingham Office
Shipt, Inc.
420 20th Street North, Suite 100
Birmingham, AL 35203

San Francisco Office
Shipt, Inc.
44 Montgomery Street
San Francisco, CA 94104

Shipt is an independently operated subsidiary of Target Corporation. Corporate offices should not be used as return locations for groceries, merchandise or delivery orders.

Escalating an Unresolved Shipt Complaint

1. Start with Shipt telephone or live-chat support.
2. Provide the order, membership or case number.
3. Explain the requested resolution clearly.
4. Ask the representative to document the complaint.
5. Save the chat transcript and confirmation emails.
6. Send photographs or receipts through the support method provided.
7. Ask for escalation if the first representative cannot resolve the issue.
8. For a Target-processed order or membership, open a corresponding case with Target Guest Services.

Shipt Customer Reviews and Complaints

There are currently no published Shipt customer reviews on this CustomerServiceNumbers.com page. Therefore, there is not enough site-specific feedback to identify a recurring complaint pattern or calculate a meaningful customer rating.

Customers and shoppers can leave a review below describing the support route used, the reason for contacting Shipt, the response received and whether the problem was resolved. Do not include order numbers, delivery addresses, account emails or other private information in a public review.

Frequently Asked Questions

What is the Shipt customer service phone number?

The main Shipt customer service phone number is 1-205-502-2500.

Is Shipt customer service available 24 hours?

Yes. Shipt lists general telephone and live-chat support as available 24 hours a day, seven days a week.

What is the Shipt customer service email?

Shipt customer support can be emailed at support@shipt.com.

What is the Shipt membership cancellation number?

The dedicated membership-cancellation number is 1-205-259-7798. Shipt lists its hours as 6:00 a.m.–8:00 p.m. Central Time.

Who handles a Shipt order placed through Target?

For an order placed on Target.com or through the Target app, contact Target Guest Services at 1-800-591-3869. For orders placed through Shipt.com or the Shipt app, contact Shipt.

How long do I have to report a damaged or missing item?

Shipt generally requires item issues to be reported within seven days. Its help page states that Target orders may have a 90-day reporting period.

How do I contact Shipt Shopper support?

Active shoppers can use support in the Shopper app or call 1-205-502-2500. Applicants can email onboarding@shipt.com.

Can CustomerServiceNumbers.com cancel my Shipt membership?

No. CustomerServiceNumbers.com is an independent information and review website. It cannot access Shipt accounts, cancel memberships, change orders, issue refunds, contact shoppers or resolve delivery problems.

Related Customer Service Guides

• Target Customer Service
• Instacart Customer Service
• DoorDash Customer Service
• Uber and Uber Eats Customer Service
• Walmart Plus Customer Service
• Amazon Prime Customer Service
• Kroger Customer Service
• CVS Customer Service

About This Shipt Customer Service Page

CustomerServiceNumbers.com is not affiliated with Shipt, Target or any Shipt retail partner. This page provides independently researched contact information and a place for customers and shoppers to publish reviews of their own support experiences. Orders, memberships, refunds, account changes and shopper issues must be handled directly by Shipt or the company that processed the transaction.