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Walmart+ Customer Service: Membership, Billing and Cancellation

Walmart+ customer service assists members with subscription billing, automatic renewals, cancellation, membership pauses, payment methods, InHome delivery, streaming benefits, fuel discounts, delivery benefits, Returns from Home, account access and unauthorized charges.

Walmart+ is separate from an ordinary Walmart shopping account. A customer may have a Walmart order, store or return problem without having a Walmart+ membership issue.

For help with missing orders, product returns, Walmart Marketplace sellers, store complaints, pharmacy services or gift cards, visit the separate Walmart customer service page.

Walmart+ Customer Service Help by Issue

Cancel Walmart+: Manage the membership through the Walmart account or call the dedicated Walmart+ number.
Pause a membership: Eligible paid members can pause service for one month at a time, up to three times per year.
Unexpected renewal charge: Review the billing date, membership status, trial conversion and cancellation confirmation.

Refund request: Walmart generally does not refund Walmart+ membership charges.
Change the payment method: Open the membership’s Payments & Billing section.
Change the billing date: Eligible members can select a new billing date through Manage Membership.

InHome problem: Manage the InHome Plus Up separately from the base Walmart+ membership.
Streaming benefit: Activate, switch or manage Paramount+ or Peacock through the Walmart+ Benefits Hub.
Unauthorized charge: Secure the Walmart account and use Walmart chat to report the transaction immediately.

Delivery-order problem: Open Purchase History and select the affected order rather than changing the membership.
Returns from Home: Start an eligible return through Purchase History and select the home-pickup option when offered.
Fuel benefit problem: Confirm that the membership is active and that the participating station accepts the Walmart+ benefit.

How to Contact Walmart+ Customer Service

Walmart+ customer service: 1-800-924-9206
Walmart general customer service: 1-800-925-6278, also written as 1-800-WALMART
Walmart Help Center: Walmart help and customer-service chat
Manage Walmart+: Walmart+ membership account
Walmart+ membership help: Walmart+ plans and benefits
Manage membership help: Cancel, pause or change Walmart+
Walmart+ billing help: Walmart+ payments and charges
Walmart+ streaming help: Paramount+ and Peacock benefits
Official Walmart website: Walmart.com
Walmart corporate office: 1-479-273-4000

Walmart corporate headquarters:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716

The corporate-office number is not the best starting point for membership cancellation, billing, streaming or delivery concerns. Walmart+ members should begin with the membership account, Help Center or dedicated telephone number.

Walmart does not publish one universal set of live-agent hours covering every Walmart+ issue. Online account tools and Help Center resources can be accessed at any time, but access to a live representative may vary.

How Much Does Walmart+ Cost?

Walmart currently offers two standard billing options:

Monthly Walmart+ membership: $12.95 plus applicable taxes
Annual Walmart+ membership: $98 plus applicable taxes

The annual plan generally costs less over a full year than paying monthly.

Members can change from a monthly membership to an annual membership through the account. Walmart does not currently allow an annual membership to be converted directly to monthly service during the annual term.

Walmart+ Trial Charges

Some Walmart+ trial offers may require a small initial payment. At the end of the trial, the membership automatically renews using the selected monthly or annual plan unless it is canceled.

Before beginning a trial, save:

The trial start date
The trial expiration date
The renewal price
The selected monthly or annual term
The payment method
The cancellation instructions

A trial may end immediately when canceled. Do not assume that trial benefits will remain active through the originally scheduled end date.

Discounted Walmart+ Memberships

Walmart may offer discounted membership programs for eligible customers, including certain students and qualifying recipients of government assistance.

Eligibility requirements, verification procedures and renewal terms apply.

A discounted membership may convert to the regular Walmart+ price if the customer no longer qualifies or does not complete required re-verification.

Review every notice from Walmart before the next renewal date.

How to Cancel Walmart+

To cancel online:

Sign in to the Walmart account.
Select Account.
Select Walmart+.
Select Manage Membership.
Select Manage beside the Walmart+ plan.
Select Cancel.
Select Confirm Cancellation.
Save the confirmation.

Members can also call 1-800-924-9206.

Deleting the Walmart app, removing a payment card, canceling an order or no longer using the benefits does not automatically cancel Walmart+.

Confirm That Walmart+ Was Canceled

After cancellation:

Check that the membership shows an end date.
Save the cancellation email or screenshot.
Confirm that automatic renewal is disabled.
Check whether InHome or an upgraded streaming plan remains active.

Review the payment method after the next former renewal date.

Walmart may display a Remind Me Later option during the cancellation process. This sends a reminder before renewal but does not immediately cancel the membership.

Read the final confirmation screen carefully.

Can Walmart+ Be Reactivated?

A canceled membership may be reactivated before the current paid billing period ends.

To review the option:

Sign in to the Walmart account.
Select Account.
Select Walmart+.
Select Reactivate Membership when available.

Confirm the payment method and future renewal date before reactivating.

Does Walmart+ Provide Refunds?

Walmart generally does not refund Walmart+ membership payments.

When a paid membership is canceled, benefits normally continue until the end of the current monthly or annual term.

A customer may still contact Walmart when:

The membership was charged twice.
A canceled membership renewed again.
The charge was unauthorized.
The wrong membership term was billed.
A Walmart representative promised a correction that did not appear.

A technical error created more than one membership.

A billing correction is different from a refund requested merely because the member no longer wants the service.

Information to Gather for a Walmart+ Billing Complaint

Have ready:

The Walmart account email or telephone number
The membership renewal date
The charge date and amount
The last four digits of the payment method
The cancellation confirmation
Screenshots of the membership status
Previous case or chat numbers
The specific correction requested

Do not include complete card information in a public review.

How to Pause Walmart+

Eligible paid members can temporarily pause Walmart+ for one month at a time, up to three times per year.

A pause is not generally available for:

Trial memberships
Certain upgraded streaming plans
Other accounts that do not display the pause option

To pause:

Sign in to the Walmart account.
Select Account.
Select Walmart+.
Select Manage Membership.
Select Manage beside the Walmart+ plan.
Select Pause Membership.
Confirm the pause.

Walmart does not bill the base membership during the paused month, but membership benefits are also unavailable.

If the account includes InHome, that benefit is paused with the base membership.

How a Walmart+ Pause Ends

The membership automatically resumes after the paused month.

When it resumes:

Benefits become available again.
Walmart charges the membership payment.
The regular billing schedule continues unless the member resumes early.

A member can resume before the paused month ends. The date of early resumption becomes the new billing date.

Walmart+ Payment Methods

Walmart currently allows eligible credit cards, debit cards and PayPal for Walmart+ membership payments.

To change the payment method:

Sign in to the Walmart account.
Select Walmart+.
Select Manage Membership.
Open Payments & Billing.
Select Change beside the current payment method.
Enter or select the replacement payment method.
Save the changes.

Update the payment method before the renewal date to help prevent the membership from expiring.

Failed Walmart+ Payment

Walmart may check the selected payment method shortly before renewal.

A payment may fail because:

The card expired.
The billing address is incorrect.
The card issuer declined the transaction.
The account has insufficient available funds.
PayPal authorization changed.
The card was replaced after suspected fraud.

Walmart may send an email, app notification, text message or website notice asking the member to update payment information.

How to Change the Walmart+ Billing Date

Eligible monthly and annual members can change the billing date through Manage Membership.

A billing-date change may not be available:

During a trial
Within 48 hours of the current billing date
After five billing-date changes within a rolling 12-month period
When InHome currently has a different billing date
When certain upgraded streaming plans are active

Changing the date may create a prorated charge covering the time between the old and new billing dates.

Review the exact amount and date displayed before confirming the change.

Unrecognized Walmart+ Charges

A Walmart+ charge may appear on a statement using wording similar to:

Walmart+ Member
Walmart+ Member Prorated
Walmart+ InHome
W+ InHome Prorated
W+ Paramount+

Separate charges may appear for:

The base Walmart+ membership
InHome
An upgraded streaming plan
A prorated billing-date change

Before reporting fraud, check:

Every Walmart account used by the household
Previous email addresses and phone numbers
Whether a family member began a trial
Whether InHome or a streaming upgrade is active
Whether the charge is pending or fully posted

How to Report an Unauthorized Walmart+ Charge

Change the Walmart account password.
Review the email address, telephone number and delivery addresses.
Check Purchase History and Walmart+ membership settings.
Open the Walmart Help Center.
Select Chat with us.
Type Unauthorized Charges.
Contact the bank or card issuer when financial information may be compromised.

Never provide a Walmart verification code to someone who contacted you unexpectedly.

Walmart+ InHome Customer Service

InHome is an optional Walmart+ Plus Up benefit available in eligible ZIP codes.

Current InHome pricing for Walmart+ members is:

Monthly: $7 plus applicable taxes
Annual: $40 plus applicable taxes

InHome can provide eligible deliveries to:

The doorstep
A garage
Inside the home or kitchen when the member selects and authorizes that service

Availability, order minimums and delivery options depend on location.

Cancel InHome Without Canceling Walmart+

To cancel only InHome:

Sign in to the Walmart account.
Select Walmart+.
Open the membership benefits or Plus Ups section.
Select Cancel InHome.
Save the confirmation.

Canceling InHome does not automatically cancel the base Walmart+ membership.

The InHome benefit normally remains available through the end of the current paid billing period.

Canceling Walmart+ With InHome

Canceling the base Walmart+ membership also affects membership-dependent Plus Up benefits.

Review the cancellation screen carefully to confirm:

The Walmart+ end date
The InHome end date
Whether the benefits remain available through the current billing period
Whether any separate upgraded streaming plan remains active

Unexpected InHome Prorated Charge

A prorated InHome charge may appear when Walmart aligns the InHome renewal date with the base Walmart+ billing date.

Review the membership billing page for:

The former InHome billing date
The new combined billing date
The number of prorated days
The next full membership charge

Walmart+ Streaming Benefits

Walmart+ members can currently choose one included ad-supported streaming benefit:

Paramount+ Essential, or
Peacock Premium

Only one included streaming service can be active at a time.

Members can generally change the selected service after 90 days.

How to Activate a Walmart+ Streaming Benefit

Sign in to the Walmart account.
Select Walmart+.
Open the Benefits Hub.
Select Paramount+ or Peacock.
Sign in to an existing streaming account or create a new one.
Follow the instructions to connect the streaming account to Walmart+.

If the customer already pays Paramount+ or Peacock directly, that existing subscription may need to be canceled and allowed to expire before the Walmart+ benefit can be activated.

Switching Between Paramount+ and Peacock

Members can generally switch streaming services once every 90 days.

To switch:

Open the Walmart+ Benefits Hub.
Select the current Video Streaming Choice benefit.
Select Manage Plan.
Confirm eligibility to switch.
Select the new streaming service.
Connect or create the new streaming account.

No action is required when the member wants to keep the current service.

Paid Streaming Upgrades

Paid Walmart+ members may be able to upgrade the included streaming service to a higher-tier plan for an additional charge.

Current upgrade options may include:

Paramount+ Premium
Peacock Premium Plus

The upgrade appears as a separate charge from the base Walmart+ membership.

To cancel or downgrade an upgraded plan, manage it through the Walmart+ streaming-benefit settings.

Canceling a paid upgrade does not necessarily cancel Walmart+ itself.

Streaming Login or Playback Problem

Use Walmart support when:

The Benefits Hub will not activate the service.
The Walmart+ account does not show the benefit.
The streaming-service account cannot be linked.

After the streaming account has been successfully activated, playback, profile, password and app problems may need to be handled directly through Paramount+ or Peacock.

Walmart+ Delivery Benefits

Eligible Walmart+ benefits may include:

Free delivery from participating Walmart stores
Free shipping with no order minimum on eligible shipped items
Pharmacy delivery benefits
Returns from Home in eligible locations
InHome return pickup

Restrictions, order minimums, excluded items and location requirements may apply.

A Walmart+ membership does not guarantee that every product, store, address or delivery window will be available.

Walmart+ Delivery Fee Appeared

Check whether:

The membership is active.
The order is being delivered from a store or shipped by another seller.
The item is sold by a Marketplace seller.
The selected service is Express Delivery or another paid option.

The address is in an eligible delivery area.
The order meets any applicable minimum.

Contact Walmart through the affected order when a delivery fee appears unexpectedly.

Missing, Late or Incorrect Walmart+ Delivery

An order problem should be handled through Purchase History rather than by canceling the Walmart+ membership.

To report the issue:

Sign in to Walmart.
Open Purchase History.
Select the affected order.
Review the final receipt, substitutions and refunds.
Select the available Help, return or refund option.

For more detailed order assistance, visit the main Walmart customer service page.

Walmart+ Returns from Home

Eligible Walmart+ members in participating areas may be able to request home pickup for certain returns.

To begin:

Open Purchase History.
Select the order.
Select Start a Return.
Select the eligible items.
Choose the home-pickup option when available.
Follow the pickup instructions.

The service may not be available for:

Marketplace seller products
Large freight items
Groceries
Items excluded by Walmart’s return policy
Addresses outside eligible service areas

Keep the pickup confirmation until the return and refund are complete.

Walmart+ Fuel Savings Problems

Walmart+ fuel benefits are available only at participating fuel locations.

Before reporting a problem:

Confirm the membership is active.
Confirm that the station participates.
Open the correct fuel benefit in the Walmart app.
Verify location services and internet access.
Check whether the benefit requires a code, QR scan or linked payment method.

Save the fuel receipt, station address, date, time and displayed price when the discount does not apply.

Walmart+ App and Account Problems

Try these steps when the membership or benefits do not appear:

Confirm that the correct Walmart account is being used.
Verify the account email address and telephone number.
Update the Walmart app.
Close and reopen the app.
Sign out and sign back in.
Turn on location and camera permissions when needed.
Uninstall and reinstall the app if the problem continues.

Check the membership payment method when Walmart+ will not reactivate.

How to Escalate a Walmart+ Complaint

Open the Walmart+ account. Confirm the plan, billing date, payment method and active Plus Ups.
Identify whether the problem is membership-related. Order and store complaints may require a different department.

Use the dedicated number or chat. Call 1-800-924-9206 or use Walmart’s Help Center.
Gather evidence. Save renewal notices, cancellation confirmations, screenshots, statements and chat transcripts.
Request a case number. Record the date, representative and promised action.

State the requested resolution. Ask clearly for cancellation, correction of a duplicate charge, restored benefits or another specific result.
Follow up through the same case. Explain which promised action remains incomplete.
Contact the payment provider when appropriate. Report truly unauthorized charges promptly.

Information to Include in a Walmart+ Complaint

Include:

The membership type
The billing date and amount
The Plus Up or streaming benefit involved
A concise timeline
Previous case numbers
The cancellation or pause date
The specific resolution requested

Do not include passwords, verification codes, complete card numbers, private addresses or other sensitive information.

Walmart+ Customer Reviews and Complaints

CustomerServiceNumbers.com does not currently have any submitted Walmart+ reviews. There is therefore not enough CSN review data to calculate a meaningful customer-service rating or identify verified complaint trends.

Useful review topics may include:

Membership cancellation
Charges after cancellation
Duplicate or unauthorized charges
Difficulty obtaining a billing correction
Walmart+ delivery benefits
InHome service
Paramount+ or Peacock activation
Fuel savings
Returns from Home
Access to a customer-service representative

These are possible support topics and should not be interpreted as verified review trends until customers submit their experiences.

What to Include in Your Walmart+ Review

A useful review should explain:

Whether the membership was monthly, annual, trial or discounted
Whether the issue involved billing, cancellation, InHome, streaming or another benefit
The date the problem began
Which support method was used
Whether a case number was provided
What correction or resolution was promised
How long the process took
Whether Walmart ultimately resolved the problem

Walmart+ Customer Service Frequently Asked Questions

What is the Walmart+ customer-service number?

Call 1-800-924-9206 for Walmart+ membership support and cancellation.

How much does Walmart+ cost?

The standard membership currently costs $12.95 per month or $98 per year, plus applicable taxes.

How do I cancel Walmart+?

Will Walmart+ refund my membership payment?

Walmart generally does not provide Walmart+ membership refunds. Paid benefits normally remain active through the end of the current billing term after cancellation.

Can I pause Walmart+?

Eligible paid members can pause the membership for one month at a time, up to three times per year.

Why did Walmart+ charge me after I canceled?

Check the effective cancellation date, renewal date, confirmation, separate Walmart accounts, InHome and upgraded streaming plans.

How do I report an unauthorized Walmart+ charge?

Secure the Walmart account, review membership settings and use Walmart chat. Type Unauthorized Charges when prompted.

How do I change my Walmart+ payment method?

Open Walmart+, select Manage Membership, open Payments & Billing and change the current payment method.

Can I change my Walmart+ billing date?

Eligible members can change the billing date through Manage Membership, subject to timing and frequency restrictions.

How much does Walmart+ InHome cost?

InHome currently costs Walmart+ members an additional $7 per month or $40 per year, plus applicable taxes.

Can I cancel InHome but keep Walmart+?

Yes. Cancel InHome through the Plus Ups section. The base Walmart+ membership remains active.

Which streaming services are included with Walmart+?

Members can currently choose either Paramount+ Essential or Peacock Premium. Only one included streaming benefit can be active at a time.

How often can I switch Walmart+ streaming services?

Members can generally switch between Paramount+ and Peacock once every 90 days.

Where is Walmart headquartered?

Walmart Inc. lists its principal executive offices at 1 Customer Drive, Bentonville, AR 72716.

What is Walmart’s corporate-office number?

Walmart’s corporate telephone number is 1-479-273-4000. Membership support should begin with Walmart+ customer service.

How Walmart+ Compares With Other Membership Services

Amazon Prime customer service: Offers shipping, streaming and other benefits tied primarily to Amazon purchases and services.
Instacart+: Provides delivery-related benefits from participating grocery and retail stores.
Shipt: Offers same-day delivery from participating retailers through a paid membership or individual delivery charges.

When comparing programs, consider annual cost, participating stores, delivery minimums, streaming, fuel discounts, return options, cancellation rules and access to customer support.

Related Walmart and Consumer Help Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Walmart Inc., Walmart+, Paramount+, Peacock, InHome or any related company.

Our goal is to provide more than a telephone number by helping consumers identify the correct support process, understand subscription and cancellation terms, document billing complaints and report whether a company resolved the problem.

Share Your Walmart+ Customer Service Experience

Have you contacted Walmart+ about a membership renewal, cancellation, refund request, unauthorized charge, pause, payment method, InHome service, Paramount+, Peacock, delivery benefit, fuel savings or Returns from Home?

Leave a review below and explain what happened, which support method you used, whether a case number was provided, what resolution was promised, how long the process took and whether Walmart ultimately resolved the issue.

Do not include passwords, verification codes, complete payment-card numbers, private addresses or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Walmart Inc., Walmart+, InHome, Paramount+, Peacock or any related company. Walmart does not provide customer support through this website.

Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

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