Sam’s Club Customer Service: Membership, Orders and Returns

Sam’s Club customer service assists members with membership renewals, automatic renewal charges, cancellations, online orders, club pickup, home delivery, missing products, returns, refunds, Member’s Mark complaints, credit cards, Sam’s Cash, Scan & Go, pharmacy services, tires and club complaints.

The correct support process depends on whether the issue involves a Sam’s Club membership, an online order, a specific club, a Member’s Mark product or a Synchrony-issued Sam’s Club credit account.

Sam’s Club Customer Service Help by Issue

• Membership question or renewal: Call Member Services, use the online account or visit the Member Services desk at a club.
• Cancel a membership: Use Membership Settings when available, visit a club or call Member Services.
• Unexpected automatic renewal: Review the membership renewal date, payment method and Auto Renew status.
• Membership refund: Ask about the 100% Membership Satisfaction Guarantee.
• Online order: Open Order History or contact the main Member Service Center.
• Curbside pickup delay: Check in through the app and contact the selected club when the order is shown as ready but is not brought out.
• Missing delivery: Review the delivery photograph and address, then report the affected order promptly.
• Missing or incorrect item: Open the order details and report the specific product.
• Return or refund: Review the product’s applicable return period and start the return online or at a club.
• Member’s Mark product complaint: Call the dedicated Member’s Mark support number.
• Sam’s Club credit card: Call the number printed on the card or use the correct number for the specific account type.
• Unauthorized charge or order: Secure the Sam’s Club account and contact the bank or card issuer immediately.
• Pharmacy, optical, hearing or tire concern: Contact the specific department at the local club.
• Store complaint: Ask for the club manager and obtain a case number through Member Services when the local concern remains unresolved.

How to Contact Sam’s Club Customer Service

• Sam’s Club Member Services: 1-888-746-7726
• Member-service phone hours: Monday through Sunday, 7 a.m. to 11 p.m. Central Time
• Live-chat hours: Monday through Sunday, 7 a.m. to 11 p.m. Central Time
• Member’s Mark product support: 1-888-301-0332
• Sam’s Club Credit general routing: 1-866-220-0254
• Sam’s Club Help Center: Sam’s Club customer support
• Live chat: Chat with Sam’s Club
• Track and manage orders: Sam’s Club Order History
• Start a return: Open an order and select Return Item
• Find a club: Sam’s Club locator
• Official website: SamsClub.com
• Home-office routing: 1-479-273-4000

Sam’s Club home-office and Membership Services address:
Sam’s Club
2101 SE Simple Savings Drive
Bentonville, AR 72716-0745

Sam’s Club is a division of Walmart Inc. The Bentonville home office is not the best starting point for ordinary membership charges, orders, deliveries, credit cards or product returns. Begin with Member Services or the department connected to the transaction.

Which Sam’s Club Number Should You Call?

• Membership, online order, return or delivery: 1-888-746-7726
• Member’s Mark product complaint: 1-888-301-0332
• Consumer store credit account beginning with 7714: 1-800-964-1917
• Business store credit account beginning with 7715: 1-800-203-5764
• Consumer Sam’s Club Mastercard beginning with 5213: 1-866-220-0254
• Business Sam’s Club Mastercard beginning with 5560: 1-866-220-2760
• Direct Credit account beginning with 040: 1-800-362-6196
• Overdue credit account automated line: 1-800-568-0162
• Automated membership renewal by telephone: 1-866-419-5002

Use the number printed on the back of the credit card when it differs from a general number listed online.

Sam’s Club Membership Prices and Benefits

Sam’s Club currently offers two standard annual membership levels:

• Club membership: $60 per year, plus applicable taxes
• Plus membership: $120 per year, plus applicable taxes

Temporary promotional rates may be offered to qualifying new members. Promotional pricing normally does not apply to renewals, current members or people who recently held a membership.

Both membership levels generally include:

• Access to Sam’s Club locations
• Member-only prices
• Instant Savings
• Member fuel prices at participating locations
• Scan & Go
• Free curbside pickup
• Two membership cards
• Eligibility to apply for a Sam’s Club Mastercard
• Member bonus offers

Plus membership can add:

• 2% Sam’s Cash on qualifying in-club purchases
• Free shipping on eligible online orders over $50
• Free Delivery from Club on eligible orders over $50
• Early shopping hours
• Additional pharmacy savings
• Additional optical savings
• Additional Tire and Battery Center benefits

Benefits, minimum order amounts, excluded products and participating locations can change.

Club Versus Plus Membership Complaints

Before upgrading, confirm:

• The annual price difference
• The renewal date
• Which household members receive Plus benefits
• Which purchases earn Sam’s Cash
• Shipping and delivery minimums
• Whether the local club offers the desired pharmacy, optical or tire benefits

An added household or business member may receive a club-level membership without receiving every Plus benefit.

How to Cancel a Sam’s Club Membership

Members may cancel by:

• Opening Membership Settings in the online account when the cancellation option is available
• Calling 1-888-746-7726
• Visiting the Member Services desk at a Sam’s Club location

To cancel:

1. Confirm the primary member’s name and membership number.
2. Review the membership expiration and renewal dates.
3. Ask whether the account is enrolled in Auto Renew.
4. State whether you want to cancel only Auto Renew or the entire membership.
5. Ask whether a membership-fee refund is being requested.
6. Request confirmation of the cancellation and refund status.

Canceling Auto Renew and canceling the membership are not the same action.

Turning off Auto Renew allows the membership to remain active until its expiration date. Canceling the membership under the satisfaction guarantee may end benefits and trigger a membership-fee refund.

Sam’s Club 100% Membership Satisfaction Guarantee

Sam’s Club states that a member who is dissatisfied may cancel and receive a refund of the amount paid for the current membership year.

Important restrictions include:

• The guarantee may not apply to memberships purchased through a sponsored membership program.
• The guarantee may not apply to memberships purchased through certain third parties.
• Only one Plus membership cancellation or downgrade refund is allowed per household or business per year.
• A refund under the guarantee can end membership access rather than allowing benefits to continue through the original expiration date.

Ask the representative to confirm when the membership will become inactive and how the refund will be issued.

Canceling Sam’s Club Credit Auto-Billing

A member whose annual fee is automatically charged to a Sam’s Club credit account may also need to contact the card issuer to stop automatic credit-account billing.

Canceling the membership through Member Services may not by itself remove every credit-card renewal authorization.

Check:

• The membership Auto Renew setting
• The Synchrony credit-account renewal setting
• The card used for the most recent fee
• The next scheduled renewal date

Unexpected Sam’s Club Membership Renewal

Sam’s Club may charge an enrolled payment method approximately one day before the membership term ends.

The company’s terms allow it to charge:

• The designated renewal card
• Another valid card stored in the digital wallet or online account if the preferred card fails
• Applicable taxes
• Fees for active add-on memberships

Before disputing a renewal, check:

• The membership renewal date
• Auto Renew status
• Recent renewal emails
• Every saved payment method
• Whether add-on memberships remain active
• Whether the fee was charged to a Sam’s Club credit account

Call Member Services before initiating a bank dispute when the charge is a valid membership renewal but you want the membership canceled.

Charged After Turning Off Auto Renew

Gather:

• The date Auto Renew was disabled
• A screenshot or confirmation
• The renewal date
• The date and amount charged
• The last four digits of the payment method
• Any prior case number

Ask Sam’s Club to determine whether:

• The request was submitted after the renewal had begun processing.
• A credit-account renewal authorization remained active.
• Another household membership renewed.
• An add-on membership was billed separately.

Downgrading From Plus to Club

A Plus member can request a downgrade through Member Services or at a club.

Before downgrading, review:

• Whether the membership is currently active
• The difference between the Plus and Club fees
• Which Plus benefits will end
• Whether a downgrade refund is available
• The one-downgrade-or-cancellation-per-year limitation

Sam’s Club states that downgrade refunds are available only for memberships in active status. Expired, deleted or revoked memberships may not qualify.

Sam’s Club Membership Card and Account Help

A membership generally includes:

• One primary membership card
• One complimentary card for an eligible household member

Membership cards are non-transferable.

Contact Member Services for:

• A lost or stolen membership card
• An incorrect name or address
• A missing household member
• An account linked to the wrong email address
• Problems displaying the digital card
• A duplicate membership
• Online registration problems

Lost or Stolen Membership Card

Report the card at a Member Services desk or call 1-888-746-7726.

Also review:

• Recent purchase history
• Saved payment methods
• Sam’s Cash activity
• Household and add-on members

Change the online password if someone may have accessed the complete Sam’s Club account.

Sam’s Club Online Order Customer Service

For help with a SamsClub.com order:

1. Sign in to the Sam’s Club account.
2. Open Order History.
3. Select the affected order.
4. Review shipping, pickup or delivery status.
5. Select the available cancellation, return or help option.

Call 1-888-746-7726 when the online options do not resolve the issue.

Have available:

• The order number
• The membership number
• The purchasing email address
• The product name and item number
• The delivery or pickup location
• The expected date
• Tracking information
• Photographs when damage is involved

How to Track a Sam’s Club Order

Order History may show:

• Processing status
• Pickup readiness
• Delivery window
• Carrier and tracking number
• Whether the order was split into several shipments
• Substitutions or unavailable items
• Cancellation or return options

Do not assume all products in a large order will arrive in one shipment.

How to Cancel a Sam’s Club Online Order

Open the order and select the cancellation option immediately when available.

An order may no longer be cancelable after:

• The warehouse begins processing it.
• The carrier receives it.
• A club begins preparing the pickup order.
• A delivery shopper begins fulfilling it.

If the cancellation option is missing, contact Member Services.

Save the cancellation confirmation and verify whether any temporary authorization remains on the payment account.

Order Canceled by Sam’s Club

An order may be canceled because:

• The product became unavailable.
• The payment could not be authorized.
• The shipping address could not be verified.
• The order exceeded quantity limits.
• The pricing or product information was incorrect.
• The account or transaction required additional review.

Ask whether the order can be replaced and when the payment authorization should be released.

Sam’s Club Curbside Pickup Complaints

Curbside pickup is available to eligible members at participating clubs.

Before going to the club:

• Wait for the pickup-ready notice.
• Update and sign in to the Sam’s Club app.
• Confirm the selected club.
• Review substitutions and unavailable products.
• Confirm the pickup person.

When arriving:

1. Park in a designated pickup space.
2. Check in through the app.
3. Enter the parking-space number.
4. Keep the telephone available for questions.

Order Says Ready but Pickup Is Delayed

Contact the selected club when:

• The app will not allow check-in.
• The order remains unavailable after the ready notice.
• No associate arrives after a reasonable period.
• The club gives conflicting pickup instructions.

Keep screenshots showing the ready time and the actual pickup time.

One recent COH review describes a Plus member who waited more than 30 minutes after receiving a ready notice and had trouble using the updated app. This makes app access and accurate ready notices useful details to include in future reviews.

Missing or Incorrect Pickup Items

Inspect:

• The total number of products
• Substitutions
• Produce and perishable condition
• Large items loaded separately
• The final receipt

Report missing, damaged or incorrect products through the order or Member Services before too much time passes.

Sam’s Club Delivery From Club

Sam’s Club offers eligible same-day, next-day and Express delivery in participating areas.

Delivery windows generally:

• Begin as early as 7 a.m.
• Run as late as 7 p.m.
• Use two-hour windows for same-day and next-day delivery
• Can provide Express delivery as soon as approximately one hour when available

Orders generally must be submitted by 1 p.m. for available same-day delivery.

Availability depends on:

• The member’s address
• The selected club
• Product inventory
• Available time slots
• Holiday schedules

Late or Missed Sam’s Club Delivery

Review:

• The delivery window
• Driver tracking
• Text and email updates
• The delivery address and rooftop pin
• Instructions for gates, apartments or security desks

Contact Member Services when the delivery window passes without the order or an accurate update.

Ask:

• Whether the driver still has the order
• Whether the products returned to the club
• Whether a replacement delivery is being scheduled
• Whether a refund is being processed
• Whether perishable products must be reordered

Sam’s Club Order Marked Delivered but Not Received

Before reporting the order:

1. Check the front door, garage, side entrance and other delivery areas.
2. Review any delivery photograph.
3. Confirm the address and map pin.
4. Ask household members, neighbors, building staff or a receptionist.
5. Check whether the order was divided into several deliveries.

If it remains missing:

• Open the affected order.
• Contact Member Services.
• Provide the order number and delivery window.
• Explain whether a photograph was provided.
• Save security-camera footage when available.
• Request a case number.

Newer COH reviews describe deliveries being marked delivered without the member receiving the products and orders arriving with missing items. Reporting the problem promptly and preserving proof can help the investigation.

Missing, Wrong or Damaged Order Items

Photograph:

• The delivered products
• The shipping or delivery packaging
• The product labels
• The receipt
• Damage or leakage

Report:

• The exact product
• The quantity missing
• Whether a substitution was shown
• Whether the item was charged
• Whether the product was damaged during delivery

Do not select a standard preference-based return when the product was wrong, incomplete or damaged through Sam’s Club’s error.

Perishable Food Complaints

Contact Sam’s Club promptly when:

• Frozen products arrive thawed.
• Refrigerated food is warm.
• Produce is spoiled or moldy.
• Packaging is open or leaking.
• An expiration or use-by date has passed.
• A prepared-food order is damaged.

Take photographs before discarding unsafe food.

For food-safety reasons, Sam’s Club may not require some fresh or perishable products to be physically returned before issuing a refund. Follow the instructions provided for the specific complaint.

Manufacturer Product Problem Versus Sam’s Club Problem

Contact the product manufacturer when the problem involves:

• A manufacturing defect
• An unusual product sealed inside undamaged packaging
• An ingredient or allergen question
• A manufacturer recall

Contact Sam’s Club when the problem involves:

• Store handling
• Delivery damage
• Products sold after the applicable date
• A missing product
• A refund or order correction

The single existing CSN review concerns damaged Jimmy Dean breakfast sandwiches inside a box purchased from Sam’s Club. A current complaint of this type should include photographs, the product codes, receipt and purchase location.

Sam’s Club Return Policy

Sam’s Club generally offers returns or replacements for most merchandise under its satisfaction policy, subject to product-specific periods and exclusions.

Current general periods include:

• Most eligible items: Returnable at any time, subject to reasonable limits and exceptions
• Electronics and major appliances: Within 90 days
• Motorsport products and commercial heavy equipment: Within 30 days
• Cell phones: Within 14 days

No returns are generally accepted for:

• Gift cards and prepaid cards
• Tickets
• Collectibles
• Trading cards
• Certain custom-made products
• Truckload-program purchases, except qualifying damage or defects
• Certain prescriptions

Separate rules may apply to:

• Beer, wine and spirits
• Automotive tires and batteries
• Tobacco
• Jewelry and watches
• Optical products
• Hearing-aid products
• Protection plans
• Travel and subscription services

How to Return an Online Purchase

An eligible online purchase may be returned by:

• Taking it to a Sam’s Club location
• Starting a shipped return through Order History
• Calling 1-888-746-7726

To return through Order History:

1. Open the order.
2. Select Return Item.
3. Choose the reason.
4. Print the return label.
5. Return the item with required packaging, parts and accessories.
6. Save the carrier receipt and tracking number.

Online items cannot be exchanged through the shipped-return process. The customer may need to return the item and place a new order.

Can an Online Purchase Be Returned to a Club?

Most online purchases can be returned to a U.S. Sam’s Club location.

Exceptions may be shown on the product page. Large or specialized products such as certain vending machines and golf carts may not be accepted by a local club.

Can an In-Club Purchase Be Returned Online?

No. SamsClub.com generally cannot process a shipped return for merchandise purchased inside a club.

Take the product and receipt to a Sam’s Club Member Services desk.

Returning Without a Receipt

Sam’s Club prefers the original receipt or printed order but says it will attempt to process an eligible return without one.

The outcome may depend on:

• Whether the transaction appears in Purchase History
• The membership used
• The payment method
• The product category
• The condition of the item
• Return history

Sam’s Club reserves the right to limit or deny returns.

Sam’s Club Refund Problems

Online-order refunds are generally credited to the original payment method within five to seven business days after processing.

A mailed return may require additional time because:

• The shipment must reach the return facility.
• The product must be inspected.
• The return must be processed.
• The card issuer must post the credit.

Keep:

• The return tracking number
• The delivery date to the return facility
• The approved refund amount
• The payment method
• The case number

Shipping or Delivery Charges Were Not Refunded

Sam’s Club generally refunds shipping and delivery charges only when:

• The return resulted from a Sam’s Club error, or
• The product was damaged during shipping.

Preference-based returns may not include the original shipping or delivery charge.

Refund Is Less Than Expected

Ask for an itemized explanation involving:

• Instant Savings
• Promotional discounts
• Shipping charges
• Delivery charges
• Missing accessories
• Partial returns
• Sam’s Cash or gift-card portions

Member’s Mark Customer Service

Call 1-888-301-0332 about a Member’s Mark product.

Have available:

• The product name
• The item number or UPC
• The lot or production code
• The best-by or expiration date when applicable
• The purchase date and club
• The receipt
• Photographs
• A description of the problem

Member’s Mark complaints may involve:

• Food quality
• Packaging defects
• Foreign material
• Missing parts
• Furniture or appliance defects
• Ingredient or allergen questions
• Product recalls

Do not discard product codes or packaging until the complaint has been documented.

Sam’s Club Scan & Go Problems

Scan & Go allows eligible members to scan products in the Sam’s Club app and complete payment without using a traditional checkout lane.

Problems may include:

• The app will not recognize the membership.
• A barcode will not scan.
• The payment method is declined.
• A promotional price does not apply.
• The digital receipt does not appear.
• A product is charged twice.
• The exit receipt will not load.

Try:

1. Confirming that the correct account is signed in.
2. Updating the Sam’s Club app.
3. Checking Wi-Fi or mobile data.
4. Reviewing the saved payment method.
5. Closing and reopening the app.
6. Asking an associate for help before leaving the club.

Save the digital receipt and photograph any price label involved in a dispute.

Sam’s Cash Complaints

Members may earn Sam’s Cash through:

• Qualifying Plus purchases
• Eligible Sam’s Club Mastercard purchases
• Bonus offers
• Other qualifying promotions

Contact Member Services when:

• Sam’s Cash is missing.
• A purchase did not track.
• A bonus offer was not credited.
• Sam’s Cash disappeared after a return.
• The account shows the wrong member.

Gather:

• The receipt
• The transaction date
• The promotional offer
• A screenshot of the Sam’s Cash balance
• The membership used

Returns and canceled purchases can reverse previously earned Sam’s Cash.

Sam’s Club Credit Card Customer Service

Sam’s Club credit products are issued and serviced separately from ordinary membership and merchandise support.

Consumer Store Credit Account

• Accounts beginning with 7714: 1-800-964-1917
• Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

Business Store Credit Account

• Accounts beginning with 7715: 1-800-203-5764
• Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

Consumer Sam’s Club Mastercard

• Accounts beginning with 5213: 1-866-220-0254
• Availability: 24 hours a day, seven days a week

Business Sam’s Club Mastercard

• Accounts beginning with 5560: 1-866-220-2760
• Availability: 24 hours a day, seven days a week

Direct Credit

• Accounts beginning with 040: 1-800-362-6196

Credit support can assist with:

• Payments
• Statements
• Interest and fees
• Lost or stolen cards
• Unauthorized transactions
• Credit limits
• Online account access
• Credit reporting
• Automatic membership billing

The Member Services team generally cannot make every adjustment to a Synchrony-issued credit account.

Payment Posted but Available Credit Did Not Update

Sam’s Club’s credit guidance states that:

• Cash or debit-card payments may restore available credit immediately.
• Check payments may require seven to 14 days to process and restore available credit.

Ask the card issuer to confirm:

• The payment-posting date
• The payment method
• Whether a hold applies
• When available credit should update

Unauthorized Sam’s Club Charges or Orders

An unfamiliar transaction may involve:

• A membership renewal
• An add-on membership
• A household member’s purchase
• An online order
• A temporary payment authorization
• A Sam’s Club credit-card transaction
• A subscription order

If the charge remains unauthorized:

1. Change the Sam’s Club account password.
2. Change the password for the connected email account.
3. Remove saved credit and debit cards.
4. Review Order History and membership information.
5. Contact Sam’s Club.
6. Contact the bank or card issuer immediately.

Sam’s Club advises customers that the bank or card issuer is generally the best route for recovering unauthorized card charges and protecting the payment account.

Do not provide verification codes or remote access to someone who calls unexpectedly.

Sam’s Club Pharmacy Customer Service

Pharmacy telephone numbers and hours vary by location.

Use the club locator to find the pharmacy’s direct number.

A Sam’s Club Pharmacy may help with:

• New prescriptions
• Prescription transfers
• Refills
• Medication availability
• Vaccinations
• Plus-member prescription savings
• Doorstep prescription delivery
• Pet medications

Some pharmacy services do not require a Sam’s Club membership where prohibited by law or under applicable pharmacy-access rules.

Prescription Return or Refund

Prescriptions may not be returnable.

Contact the pharmacy where the prescription was filled and ask:

• Whether the medication can legally be returned
• Whether the prescription was filled incorrectly
• Whether the prescriber must submit a replacement
• Whether a price or insurance correction applies

Do not include medication details or personal health information in a public review.

Sam’s Club Tire and Battery Center Complaints

Contact the Tire and Battery Center at the club where the product or service was purchased.

Have available:

• The receipt
• Tire or battery model
• Installation date
• Vehicle information
• Mileage
• Warranty documents
• Photographs when damage is involved

Complaints may concern:

• Appointment delays
• Installation workmanship
• Tire damage
• Road-hazard claims
• Battery testing
• Warranty proration
• Missing wheel locks or hardware

Automotive tires and batteries follow product-specific return and warranty procedures rather than the ordinary general return policy.

Sam’s Club Accessibility and Store Complaints

For a concern involving a particular club:

1. Ask for the department supervisor.
2. Ask for the club manager when the issue remains unresolved.
3. Call Member Services and request a case number.
4. Provide the club number, address and date.
5. Explain the requested resolution.

Useful details include:

• Whether mobility carts were unavailable
• Whether an accessible entrance or parking space was blocked
• Whether an associate was asked for accommodation
• How long the member waited
• Whether the manager responded

A newer COH review complains that a Georgia club lacked available mobility carts, causing the customer to end the shopping trip. Accessibility complaints should identify the exact location and whether club management was notified.

How to Escalate a Sam’s Club Complaint

1. Identify the responsible channel. Memberships, orders, clubs, Member’s Mark products and credit accounts use different support systems.
2. Gather evidence. Save receipts, photographs, delivery tracking, app screenshots, renewal confirmations and chat transcripts.
3. Contact the local club when appropriate. Ask for the club manager for pickup, service or store concerns.
4. Call Member Services. Use 1-888-746-7726.
5. Request a case number. Record the representative’s name, date and promised action.
6. Ask for escalation. Explain which earlier promise or deadline was missed.
7. Follow up through the same case. Avoid opening several conflicting complaints.
8. Contact the payment provider when necessary. Credit-account and unauthorized-payment problems may require Synchrony or another card issuer.

Information to Include in a Sam’s Club Complaint

Include:

• A partially masked membership or order number
• The club number and city when relevant
• The product or service involved
• The purchase, pickup or delivery date
• A concise timeline
• Previous case numbers
• Names or departments contacted
• The specific resolution requested

Written correspondence:
Sam’s Club
2101 SE Simple Savings Drive
Bentonville, AR 72716-0745

Written corporate correspondence does not replace a required product return, credit-card dispute, pharmacy procedure or tire-warranty claim.

Sam’s Club Customer Reviews and Complaints

CustomerServiceNumbers.com currently shows Sam’s Club with a rating of 3.0 out of 5 stars based on one review.

The published review was submitted in 2016 and concerns a large box of Jimmy Dean breakfast sandwiches that allegedly contained damaged and disarranged products despite the outside box appearing properly sealed.

One older review is not enough to establish a reliable company-wide positive or negative customer-service trend.

More recent reviews on the related CorporateOfficeHeadquarters.com Sam’s Club page describe:

• Long waits for pickup orders after receiving a ready notification
• Problems using the app during pickup
• Difficulty reaching a club or manager by telephone
• Orders marked delivered without arriving
• Missing products from delivery orders
• Limited availability of mobility carts
• Parking-lot and store-service complaints

These are individual customer reports and do not establish that every Sam’s Club member will have the same experience.

What to Include in Your Sam’s Club Review

A useful review should explain:

• The club city and state
• Whether the problem involved a membership, store, pickup, delivery, product, credit card or other service
• The date the issue began
• Which support channel was used
• Whether a case number was provided
• What refund, replacement or correction was promised
• How long the process took
• Whether the matter was resolved

Do not include complete membership, order or credit-card numbers, passwords, verification codes, prescription information, home addresses or other sensitive details.

Sam’s Club Customer Service Frequently Asked Questions

What is Sam’s Club’s customer-service number?

Call 1-888-746-7726 for membership, online-order, delivery, return and general assistance.

What hours is Sam’s Club customer service open?

Sam’s Club currently lists telephone and live-chat support daily from 7 a.m. to 11 p.m. Central Time.

What is the Member’s Mark customer-service number?

Call 1-888-301-0332 for Member’s Mark product concerns.

How much does a Sam’s Club membership cost?

The standard annual price is currently $60 for Club membership and $120 for Plus membership, plus applicable taxes. Promotional first-year rates may vary.

How do I cancel a Sam’s Club membership?

Use Membership Settings when available, visit a club or call 1-888-746-7726.

Can I receive a membership-fee refund?

Sam’s Club’s 100% Membership Satisfaction Guarantee generally provides a refund of the current year’s membership fee, subject to exclusions and limitations.

Is turning off Auto Renew the same as canceling?

No. Turning off Auto Renew prevents the next renewal but normally allows the membership to remain active through its expiration date.

How do I track an online order?

Sign in and open Order History to review the carrier, pickup status, delivery window and available order options.

How do I report a missing delivery?

Review the delivery photograph and address, then open the order and contact Member Services promptly.

How do I return a SamsClub.com purchase?

Take most eligible products to a club or start a shipped return through Order History.

How long is the Sam’s Club return period?

Most eligible items are returnable at any time, but electronics and major appliances have a 90-day period, motorsport and commercial equipment have a 30-day period, and phones have a 14-day period. Exclusions apply.

How long does a Sam’s Club online refund take?

After the refund is processed, Sam’s Club generally credits the original payment method within five to seven business days. Shipped returns can require additional processing time.

What is the Sam’s Club Mastercard phone number?

Call 1-866-220-0254 for a consumer Mastercard or 1-866-220-2760 for a business Mastercard.

How do I report an unauthorized Sam’s Club charge?

Change the account password, remove saved payment methods, review orders and contact the bank or card issuer immediately.

Where is Sam’s Club headquartered?

Sam’s Club is based in Bentonville, Arkansas. Its current Membership Services and home-office correspondence address is 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745.

Who owns Sam’s Club?

Sam’s Club is a division of Walmart Inc.

How Sam’s Club Compares With Other Warehouse Clubs

• Costco customer service: Offers warehouse shopping, fuel, pharmacy, optical, travel and executive membership benefits.
• BJ’s Wholesale Club customer service: Provides warehouse shopping, curbside pickup, delivery, fuel and membership services in many eastern markets.
• Amazon Prime customer service: Offers online shipping, streaming and other membership benefits without operating traditional warehouse clubs.

When comparing membership services, consider annual fees, store locations, fuel access, shipping minimums, delivery coverage, rewards, return rules, private-label products and access to customer support.

Related Sam’s Club and Consumer Help Pages

• Sam’s Club corporate office, headquarters and complaints
• Walmart customer service
• Costco customer service
• BJ’s Wholesale Club customer service
• Amazon Prime customer service
• Identify an unfamiliar Sam’s Club or membership charge
• Check a suspicious Sam’s Club call, email, text or renewal notice
• Find official chat and online customer-support options
• Read and share warehouse-club reviews

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Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.