BJ’s Wholesale Club Member Care is 1-800-257-2582 (1-800-BJS-CLUB). Use Member Care for membership, shopping and order questions. For a BJ’s One Mastercard bill or card account, use the separate Capital One support numbers below.
BJ’s Member Care Phone, Hours and Chat
- Phone: 1-800-257-2582
- Hours, Eastern Time: Monday–Friday, 8 a.m.–7 p.m.; Saturday, 8 a.m.–6 p.m.; Sunday, noon–6 p.m.
- Email: customercare@bjs.com
- Chat and help: BJ’s Help Center
- Local club: Use the club locator for location details.
Member Care phone, email and hours, plus the card-support numbers below, checked against BJ’s official help pages on September 22, 2026. Individual club hours differ.
Jump to: Membership · Orders · Returns · Credit cards · Reviews
Which BJ’s Support Team Should You Contact?
- Membership or online account: Member Care or the Member Services desk in a club.
- Pickup or an in-club purchase: The club handling your order, with Member Care available for follow-up.
- Shipping or same-day delivery: Start with your order history and confirmation; identify the delivery service involved.
- Return or product problem: Check the item’s return rules. Electronics, tires and optical purchases have specialty contacts below.
- Credit-card bill or account: Capital One’s card-specific support team.
What to Have Ready
- Your membership number or account email for private support use.
- The order number, or club location, purchase date and receipt.
- The item name and details of a coupon, reward or refund involved.
- A short explanation of the problem, previous case number and requested outcome.
Share receipts and account details only through official support channels. Remove membership numbers, payment details, addresses and prescription information from public reviews or screenshots.
Membership, Renewal, Cancellation, and Account Help
BJ’s membership support can help with renewals, membership cards, Household Members, supplemental members, account access, Easy Renewal, cancellation, and membership information. BJ’s says only the primary member can cancel a membership, and cancellation by the primary member cancels supplemental memberships at the same time.
- BJ’s Membership Help
- How to Cancel a BJ’s Membership
- Cancel by Email: customercare@bjs.com
- Cancel by Mail: BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752
Online Orders, Pickup, Delivery, and Shipping
For BJs.com orders, use your account, order confirmation, and order-status page before contacting Member Care. For pickup or curbside problems, keep your pickup time, club location, order number, receipt, and any app messages. For same-day delivery, delivery issues may involve BJ’s support and the delivery partner.
BJ’s Returns, Refunds and Restricted Items
Check the official return policy for your item before bringing it back or arranging shipping. Return windows and exclusions differ by product and purchase conditions.
For in-club and ExpressPay purchases, the return window starts on the purchase date; for pickup orders, on the pickup date; and for shipped or same-day delivery orders, on the delivery date. In-club, pickup and ExpressPay purchases must be returned in-club.
- Electronics troubleshooting: BJ’s recommends its Tech Advisors at 877-832-4888 before a return.
- Tire returns: Contact the local club or 844-700-8473.
Keep proof of purchase and ask which return method applies, especially for large or restricted items. Refunds go back to the original payment method.
BJ’s One Mastercard and Capital One Support
BJ’s One Mastercard account questions are handled by Capital One, not regular BJ’s Member Care. Use the correct card-specific number for billing, payments, statements, online account access, rewards tied to the card, fraud alerts, or cardholder questions.
- BJ’s One Mastercard: 844-202-9570
- BJ’s One+ Mastercard: 844-201-4893
- BJ’s Business Elite Mastercard: 844-217-6927
- BJ’s One Mastercard Information
Coupons, Rewards, Gift Cards, and Pricing Issues
BJ’s members may contact support about clipped coupons, digital coupons, BJ’s Rewards, Club+ benefits, Fuel Saver, gift cards, promo codes, price adjustments, and offer exclusions. Keep screenshots of the offer, the product page, the receipt, and the membership account used when the issue occurred.
BJ’s Tire Center, Optical, Gas, and Other Services
BJ’s offers services that may have their own support rules, including Tire Centers, BJ’s Optical, BJ’s Gas, Travel, home improvement, wireless and internet, install and assembly, and business sales. For tire issues, use tire support or the local club. For optical questions, use BJ’s Optical resources and privacy-safe channels because prescription eyewear and contact-lens information may involve protected health information.
- BJ’s Tires
- Tire Support: 844-700-8473 / 844-700-TIRE
- BJ’s Optical
- BJ’s Gas
- BJ’s B2B Sales
Product Recalls, Food Safety, and Product-Safety Questions
BJ’s posts product recall information for members. If your issue involves a recalled product, food safety, baby products, tires, electronics, batteries, gas-powered products, medications, supplements, alcohol, tobacco, or other safety-sensitive items, use BJ’s recall page and the appropriate official agency. Do not rely on public comments for safety-sensitive instructions.
- BJ’s Product Recalls
- CPSC Recalls
- FDA Recalls and Safety Alerts
- NHTSA Vehicle and Tire Recalls
- FoodSafety.gov
Account Privacy and Suspicious Messages
If a message asks for account access or payment details, open BJ’s official website or app yourself and contact Member Care. Do not send passwords or verification codes to an unexpected caller.
Use BJ’s Privacy Policy for privacy requests. Keep membership, payment, gift-card and prescription information out of public reviews.
How to Escalate a BJ’s Wholesale Club Complaint
If your BJ’s issue is not resolved after the first contact, keep your complaint organized and use the route that matches the problem.
- Identify whether the issue involves membership, renewal, cancellation, in-club purchase, online order, pickup, delivery, return, tire center, optical, gas, product recall, or BJ’s One Mastercard.
- Call Member Care at 1-800-257-2582, email customercare@bjs.com, or use Help Center chat.
- For local club issues, contact the Member Services desk or club manager and keep your receipt, product details, and visit date.
- For BJ’s One Mastercard issues, contact Capital One using the correct card-specific support number.
- For returns, product recalls, tire, optical, or safety-sensitive issues, use the official BJ’s or agency route and avoid public advice.
- Ask for a case number, written explanation, return instructions, refund timeline, or escalation path when available.
BJ’s Wholesale Club Customer Service Reviews
Share which team you contacted, how it responded and whether the issue was resolved. Distinguish a local club experience from Member Care, delivery service or Capital One card support so other readers understand who handled the problem.
Reviews describe individual experiences and do not establish how every member will be treated. Posting on CSN does not contact BJ’s or open a support case.
Related Resources
Customers comparing warehouse club, retail, and membership-shopping support options may also find these CustomerServiceNumbers.com pages useful: Costco Customer Service, Sam’s Club Customer Service, Amazon Customer Service, Walmart Customer Service, and Target Customer Service. For corporate-level information, see BJ’s Wholesale Club Corporate Office Headquarters.
About This CSN Guide
CustomerServiceNumbers.com is an independent contact and review resource. This guide organizes official support routes and helps readers identify the team responsible for their issue.
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Disclaimer: CSN is not affiliated with BJ’s Wholesale Club, Capital One or the service providers listed here. CSN cannot access memberships or card accounts, arrange returns or issue refunds. Confirm current terms and support options with the responsible provider.