BJ’s Wholesale Club Customer Service Phone Number, Membership & Reviews

Eric Strand

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Use this page to contact BJ’s Wholesale Club customer service for membership help, online orders, club purchases, returns, refunds, coupons, rewards, tires, optical, gas, credit-card routing, product recalls, complaints, and customer reviews. BJ’s is a membership warehouse club with in-club shopping, BJs.com orders, curbside pickup, same-day delivery, gas stations, tire centers, optical services, BJ’s One Mastercard options, and other member services.

BJ’s Wholesale Club Customer Service Phone Number and Contact Options

Choose the Correct BJ’s Support Route

BJ’s support depends on whether your issue involves membership, an online order, a club purchase, same-day delivery, curbside pickup, a return, a tire order, optical services, a credit-card account, product recall, or a local club experience.

  • Membership, renewal, or cancellation: Call 1-800-257-2582, email customercare@bjs.com, chat through the Help Center, or visit the Member Services desk at a BJ’s club.
  • BJs.com order status: Use BJ’s order-status page, your account, or Member Care.
  • Curbside pickup, pickup-in-club, or club order issue: Contact the local club and BJ’s Member Care with your order details.
  • Same-day delivery or Same-Day Select: Use BJ’s Help Center and your account order history; delivery issues may also involve the delivery partner.
  • Returns or refunds: Review BJ’s return policy and contact Member Care or the local club before returning restricted or large items.
  • Electronics issue before return: Call BJ’s Tech Advisors at 877-832-4888 / 877-TECH888.
  • Tire returns or tire-center help: Visit your local club or call BJ’s tire support at 844-700-8473 / 844-700-TIRE.
  • BJ’s One Mastercard account, bill, or payment: Contact Capital One using the card-specific phone number below.
  • Product recall or safety concern: Use BJ’s product recall page and official CPSC, FDA, or NHTSA resources when appropriate.
  • Privacy request: Use BJ’s privacy webform, privacy choices link, Member Care phone number, or email route.

Information To Have Ready Before Contacting BJ’s

Before contacting BJ’s Member Care, a local club, Capital One, a tire center, optical support, or a delivery partner, gather the details that apply to your issue:

  • BJ’s membership number or account email address
  • Order number, pickup number, delivery details, or tracking number
  • Club location, purchase date, and receipt if the item was bought in-club
  • Product name, item number, brand, size, quantity, and UPC if available
  • Photos of damaged, missing, incorrect, or recalled products if support requests them
  • Return reason, return label, refund amount, and payment method if relevant
  • Coupon, reward, gift card, promo code, or BJ’s One Mastercard details if relevant
  • Tire order details, vehicle information, appointment date, and club location for tire issues
  • Optical order, prescription, or insurance details only through official optical/privacy-safe channels
  • A short summary of the issue and the resolution you are requesting

For public reviews, do not post your membership number, order number, gift card number, receipt, tracking number, payment details, credit-card account information, prescription details, address, phone number, email address, or account screenshots.

Common Reasons Members Contact BJ’s Wholesale Club

  • Membership renewal, cancellation, Household Member, supplemental member, or account updates
  • Online order status, pickup, curbside, shipping, or same-day delivery issues
  • Returns, refunds, exchanges, damaged items, missing items, or wrong products
  • Coupons, rewards, promo codes, gift cards, SNAP EBT, FSA/HSA eligibility, or pricing questions
  • Club service complaints, checkout, ExpressPay, receipt checks, product availability, or local manager issues
  • BJ’s One Mastercard billing, payments, online account access, rewards, or card support
  • Tires, tire installation, tire appointments, tire returns, or tire warranty questions
  • Optical, prescription eyewear, contact lenses, or protected health information questions
  • BJ’s Gas, Fuel Saver, gas rewards, or station-specific issues
  • Product recalls, food safety, damaged products, or safety-sensitive product concerns

Membership, Renewal, Cancellation, and Account Help

BJ’s membership support can help with renewals, membership cards, Household Members, supplemental members, account access, Easy Renewal, cancellation, and membership information. BJ’s says only the primary member can cancel a membership, and cancellation by the primary member cancels supplemental memberships at the same time.

Online Orders, Pickup, Delivery, and Shipping

For BJs.com orders, use your account, order confirmation, and order-status page before contacting Member Care. For pickup or curbside problems, keep your pickup time, club location, order number, receipt, and any app messages. For same-day delivery, delivery issues may involve BJ’s support and the delivery partner.

Returns, Refunds, Exchanges, and Restricted Items

BJ’s return rules vary by product category and condition. General merchandise may have a longer return window, while air conditioners, patio sets, mattresses, electronics, e-bikes, e-scooters, damaged electronics, tires, optical products, alcohol, tobacco, gift cards, fuel-added items, special-event items, and manufacturer-warranty items may have different restrictions. Review BJ’s return policy before bringing an item back or shipping anything.

Do not post receipt photos, return labels, order numbers, tracking numbers, card details, or address information in a public review.

BJ’s One Mastercard and Capital One Support

BJ’s One Mastercard account questions are handled by Capital One, not regular BJ’s Member Care. Use the correct card-specific number for billing, payments, statements, online account access, rewards tied to the card, fraud alerts, or cardholder questions.

CustomerServiceNumbers.com does not provide credit, banking, debt, fraud, financial, or legal advice. Contact Capital One, your bank, your card issuer, or a qualified professional for card-account questions.

Coupons, Rewards, Gift Cards, and Pricing Issues

BJ’s members may contact support about clipped coupons, digital coupons, BJ’s Rewards, Club+ benefits, Fuel Saver, gift cards, promo codes, price adjustments, and offer exclusions. Keep screenshots of the offer, the product page, the receipt, and the membership account used when the issue occurred.

BJ’s Tire Center, Optical, Gas, and Other Services

BJ’s offers services that may have their own support rules, including Tire Centers, BJ’s Optical, BJ’s Gas, Travel, home improvement, wireless and internet, install and assembly, and business sales. For tire issues, use tire support or the local club. For optical questions, use BJ’s Optical resources and privacy-safe channels because prescription eyewear and contact-lens information may involve protected health information.

CustomerServiceNumbers.com does not provide automotive, tire, optical, medical, prescription, alcohol, legal, financial, or safety advice. Use BJ’s, the local club, BJ’s Optical, the service provider, your insurer, your doctor, or a qualified professional for those issues.

Product Recalls, Food Safety, and Product-Safety Questions

BJ’s posts product recall information for members. If your issue involves a recalled product, food safety, baby products, tires, electronics, batteries, gas-powered products, medications, supplements, alcohol, tobacco, or other safety-sensitive items, use BJ’s recall page and the appropriate official agency. Do not rely on public comments for safety-sensitive instructions.

Privacy, Account Security, Fraud, and Safe Review Tips

BJ’s accounts can include membership, shopping, delivery, payment, rewards, optical, and credit-card information. Do not post membership numbers, credit-card information, gift card numbers, prescription details, protected health information, addresses, phone numbers, email addresses, receipt photos, order numbers, or account screenshots in a public review.

If you receive a suspicious call, email, text, social message, or website claiming to be BJ’s, use BJs.com, the BJ’s app, the official Help Center, or the verified Member Care number before sharing information.

How to Escalate a BJ’s Wholesale Club Complaint

If your BJ’s issue is not resolved after the first contact, keep your complaint organized and use the route that matches the problem.

  1. Identify whether the issue involves membership, renewal, cancellation, in-club purchase, online order, pickup, delivery, return, tire center, optical, gas, product recall, or BJ’s One Mastercard.
  2. Call Member Care at 1-800-257-2582, email customercare@bjs.com, or use Help Center chat.
  3. For local club issues, contact the Member Services desk or club manager and keep your receipt, product details, and visit date.
  4. For BJ’s One Mastercard issues, contact Capital One using the correct card-specific support number.
  5. For returns, product recalls, tire, optical, or safety-sensitive issues, use the official BJ’s or agency route and avoid public advice.
  6. Ask for a case number, written explanation, return instructions, refund timeline, or escalation path when available.

BJ’s Wholesale Club Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently invites customers to share reviews about BJ’s Wholesale Club customer service. Useful reviews may discuss membership, renewals, cancellation, online orders, pickup, delivery, returns, refunds, coupons, rewards, gift cards, local club service, tire support, optical support, gas, product recalls, response times, and complaint outcomes.

Please keep your review focused on your customer-service experience. Do not include membership numbers, order numbers, gift card numbers, credit-card information, payment details, prescription details, protected health information, receipt photos, addresses, phone numbers, or account screenshots in a public review.

Frequently Asked Questions About BJ’s Customer Service

What is the BJ’s Wholesale Club customer service phone number?

BJ’s Member Care can be reached at 1-800-257-2582, also listed as 1-800-BJS-CLUB.

What are BJ’s customer service hours?

BJ’s Help Center lists Member Care hours as Monday through Friday, 8 a.m. to 7 p.m. ET; Saturday, 8 a.m. to 6 p.m. ET; and Sunday, 12 p.m. to 6 p.m. ET.

How do I email BJ’s customer service?

BJ’s lists customercare@bjs.com for Member Care. You can also use email or chat through the BJ’s Help Center.

How do I cancel a BJ’s membership?

BJ’s says the primary member can cancel in person at the Member Services desk, by email at customercare@bjs.com, by chat, by calling 1-800-257-2582, or by mail to BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752.

How do I contact BJ’s about a return?

Review BJ’s return policy and contact Member Care or the local club. For electronics, BJ’s recommends Tech Advisors at 877-832-4888. For tires, visit the local club or call 844-700-8473.

Who handles BJ’s One Mastercard questions?

Capital One handles BJ’s One Mastercard account support. BJ’s lists 844-202-9570 for BJ’s One Mastercard, 844-201-4893 for BJ’s One+ Mastercard, and 844-217-6927 for BJ’s Business Elite Mastercard.

Where is BJ’s Wholesale Club headquarters?

BJ’s Wholesale Club lists its Club Support Center and corporate office at 350 Campus Drive, Marlborough, MA 01752.

How do I contact BJ’s about a product recall?

Use BJ’s product recalls page and the appropriate official agency resource, such as CPSC, FDA, NHTSA, or FoodSafety.gov, depending on the product involved.

How do I contact BJ’s about tires?

Use the BJ’s Tire Center site, contact your local club, or call tire support at 844-700-8473 / 844-700-TIRE.

How do I contact BJ’s about optical services?

Use BJ’s Optical resources or contact the local optical center. Do not post prescription, insurance, or protected health information in a public review.

Related Resources

Customers comparing warehouse club, retail, and membership-shopping support options may also find these CustomerServiceNumbers.com pages useful: Costco Customer Service, Sam’s Club Customer Service, Amazon Customer Service, Walmart Customer Service, and Target Customer Service. For corporate-level information, see BJ’s Wholesale Club Corporate Office Headquarters.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with BJ’s Wholesale Club, Capital One, any BJ’s club, any delivery partner, any tire manufacturer, any optical provider, CPSC, FDA, NHTSA, or FoodSafety.gov.

Share Your Experience With BJ’s Wholesale Club

Have you contacted BJ’s about a membership, renewal, cancellation, club purchase, online order, curbside pickup, same-day delivery, return, refund, coupon, reward, gift card, BJ’s One Mastercard, tire issue, optical issue, gas purchase, product recall, or complaint? Share your experience below to help other customers understand what to expect. Please do not include membership numbers, order numbers, credit-card details, payment information, prescription information, protected health information, receipt photos, addresses, phone numbers, or account screenshots in your public review.

Page Update Note

This BJ’s Wholesale Club customer service page was updated on July 1, 2026, to verify current Member Care phone number, customer-service hours, email and chat support, headquarters address, membership cancellation routes, return policy, BJ’s One Mastercard support, tire and electronics support, product recall resources, related COH page, and live CSN review status.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with BJ’s Wholesale Club, Capital One, any BJ’s club, delivery partner, tire manufacturer, optical provider, gas station operator, CPSC, FDA, NHTSA, FoodSafety.gov, bank, card issuer, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For credit-card disputes, product recalls, food safety, tire safety, optical care, prescriptions, medical questions, alcohol/tobacco issues, legal questions, financial questions, privacy rights, or safety-sensitive issues, contact BJ’s, the appropriate provider, Capital One, your bank, your card issuer, your doctor, the relevant agency, or a qualified professional through official channels.

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