Southern California Edison customers may need help with a power outage, electric bill, payment arrangement, starting or stopping service, high bill, downed power line, Public Safety Power Shutoff, CARE or FERA discount, Medical Baseline Allowance, property-damage claim, solar account, scam call, or another electricity-service issue. SCE provides separate support routes for ordinary residential accounts, business customers, outages and emergencies, claims, and financial-assistance programs.
Southern California Edison Customer Service Contact Information
- SCE Residential Customer Service: 1-800-655-4555
- General Customer Support Hours: Monday-Friday, 8:00 AM-6:00 PM PT, excluding holidays
- Power Outages and Electrical Safety: 1-800-611-1911
- Business Customer Service: 1-800-990-7788
- Claims Support: 1-800-251-3311
- Disaster Support: 1-800-250-7339
- CARE / FERA Automated Application: 1-800-798-5723
- AskSCE Chatbot: Available 24/7 through SCE.com
- Customer Service Center: SCE Customer Service Center
- Outage Status: SCE Outage Center
- Residential Mailing Address: Southern California Edison, P.O. Box 600, Rosemead, CA 91771-0001
- Corporate Headquarters: Southern California Edison Company, 2244 Walnut Grove Avenue, Rosemead, CA 91770
- Corporate Phone: 626-302-1212
- Parent Company: Edison International
- Official Website: SCE.com
Customer-service hours update: The older Monday-Friday 7 AM-7 PM and Saturday 8 AM-5 PM schedule previously shown on this CustomerServiceNumbers.com page should be replaced. Current SCE Help Center information lists general customer support Monday-Friday from 8:00 AM to 6:00 PM Pacific Time, excluding holidays.
Outage reporting is separate from ordinary billing and account support. Customers can report or check an outage online, and SCE’s outage telephone number is 1-800-611-1911.
Best SCE Support Route by Issue
- Electric bill or account question: Call 1-800-655-4555 or use My Account and the SCE Customer Service Center.
- Power outage: Report it online or call 1-800-611-1911.
- Downed power line: Stay away, call 911 first when there is an immediate hazard, then notify SCE at 1-800-611-1911.
- Start, stop, or move service: Use SCE’s Move Center or contact residential Customer Service.
- Past-due balance or payment arrangement: Check SCE’s bill-assistance options or contact Customer Support.
- CARE or FERA discount: Use SCE’s CARE & FERA application or call the automated application line at 1-800-798-5723.
- Medical equipment or medical electricity needs: Review SCE’s Medical Baseline Allowance program or call 1-800-655-4555.
- Property damage or other loss: Use SCE’s official claims process or call 1-800-251-3311.
- Major disaster assistance: Call 1-800-250-7339.
- Business account: Call 1-800-990-7788.
- Possible SCE scam: Do not pay the caller. Verify the account through SCE.com or 1-800-655-4555.
How to Report a Southern California Edison Power Outage
If electricity goes out for more than a few minutes, SCE recommends reporting the outage through its Outage Center.
Customers can:
- Report an outage online
- Check an existing outage
- Sign up for outage notifications
- Review restoration information
- Call 1-800-611-1911
Before reporting an outage, check whether the problem appears limited to your home. A tripped breaker or blown fuse can affect only part of a property while nearby homes still have power.
If neighboring homes are also dark, provide that information when reporting the outage.
Downed Power Lines and Electrical Emergencies
Treat every downed power line as energized and dangerous.
If you see a fallen or damaged power line:
- Stay away from the wire and anything touching it.
- Keep other people and pets away.
- Call 911 first when there is an immediate danger.
- Notify SCE at 1-800-611-1911.
Do not touch a fallen wire, attempt to move it, drive over it, or touch a vehicle, fence, tree, puddle, or other object that may be energized.
Public Safety Power Shutoffs
A Public Safety Power Shutoff, or PSPS, is different from an ordinary equipment-related outage.
SCE may temporarily shut off electricity in certain areas when severe wildfire conditions create an elevated risk from energized electrical equipment.
Customers in areas affected by potential PSPS events should:
- Keep account contact information current.
- Enroll in outage and PSPS notifications.
- Prepare backup charging options.
- Keep medications and medical-equipment needs in mind.
- Check SCE’s outage map rather than relying solely on social-media posts.
Customers who depend on powered medical equipment should have an emergency backup plan because enrollment in Medical Baseline does not guarantee uninterrupted electricity.
SCE Billing and Payment Help
SCE provides several ways to manage an electric bill.
Customers can use My Account to:
- View current and previous bills
- Review electricity usage
- Make payments
- Manage payment methods
- Set account preferences
- Enroll in paperless billing
SCE also accepts one-time payments by phone and provides other payment methods.
For mailed residential payments:
Southern California Edison
P.O. Box 600
Rosemead, CA 91771-0001
Include the bill stub and allow enough time for mail delivery and processing.
What to Do About a High SCE Bill
If an SCE bill is much higher than expected, compare:
- Current electricity usage with previous months
- Weather and heating or cooling use
- Rate plan
- Time-of-Use periods
- Billing-cycle length
- Past-due balances
- Recent electric-vehicle charging
- Pool, spa, appliance, or electric-heating use
- Solar or battery billing when applicable
Contact SCE if the usage, meter information, rate, payment history, or amount due still cannot be explained.
Have the customer account number, service address, bill date, amount in dispute, and prior bills available.
SCE Payment Arrangements
Residential customers experiencing difficulty paying a past-due balance may qualify for a payment arrangement.
SCE currently describes a 12-month payment-arrangement option for qualifying residential customers with past-due balances.
Customers can check eligibility through My Account or contact SCE Customer Support.
Do not wait until after service has been disconnected to ask what assistance programs may be available.
CARE and FERA Bill Discounts
SCE offers two major income-qualified rate programs:
California Alternate Rates for Energy, or CARE, provides qualifying households a discount on their electric bill.
Family Electric Rate Assistance, or FERA, provides a smaller electric-rate discount for other qualifying households.
Current SCE information lists:
- CARE: Approximately 32.5% discount on qualifying electric bills
- FERA: Approximately 18% discount on qualifying electric bills
Eligibility is based on household income or participation in certain qualifying public-assistance programs.
Income limits are updated periodically, so check the current requirements rather than relying on figures from an older application.
Use the official SCE CARE & FERA page for current eligibility and applications.
SCE Medical Baseline Allowance
SCE’s Medical Baseline Allowance is designed for qualifying households where a full-time resident regularly uses electrically powered medical or life-support equipment or has another qualifying medical need.
Current SCE information says qualifying customers on baseline rate plans receive an additional 16.5 kWh per day at the lowest baseline rate.
Customers on rate plans without a baseline, including certain Time-of-Use plans, currently receive an 11% discount instead.
Examples of situations that may qualify include:
- Regular use of electrically powered life-support or medical equipment
- Motorized mobility equipment
- Oxygen equipment
- Dialysis equipment
- CPAP or other qualifying respiratory equipment
- A medical condition requiring heating or cooling
A medical professional may need to certify eligibility.
For questions, call 1-800-655-4555 or review the SCE Medical Baseline Allowance page.
How to File a Claim With SCE
Customers who believe Southern California Edison is responsible for property damage, personal injury, food loss, business loss, or another qualifying expense can submit a claim.
Current claim methods include:
- Online claim submission
- Fax
- U.S. mail
Claims Email: claims@sce.com
Claims Phone: 1-800-251-3311
Claims Fax: 626-569-2573
Mail claims to:
Southern California Edison Company
Attn: Claims Department
P.O. Box 900
Rosemead, CA 91770
Supporting documentation can include:
- Repair estimates
- Invoices and receipts
- Photographs
- Proof of purchase
- Itemized food-loss information
- Medical records for an injury claim
- Business records for a business-loss claim
SCE advises customers to retain copies of everything submitted.
Use the official SCE Claims page for current instructions.
SCE Scam and Fake Shutoff Warning
Utility scams frequently involve callers pretending to be Southern California Edison and threatening immediate disconnection unless money is paid.
SCE warns customers about:
- Spoofed caller ID
- Fake shutoff threats
- Prepaid-card demands
- Cryptocurrency demands
- Requests for Zelle or Cash App payments
- Fake SCE websites
- People posing as utility workers
SCE states that it does not call customers demanding immediate payment under threat of service disconnection and does not accept payments through Zelle, Cash App, prepaid cash cards, or cryptocurrency.
If a caller claims to be SCE:
- Do not provide an account PIN or verification code.
- Do not use payment instructions supplied by the caller.
- Hang up.
- Open SCE.com independently or call 1-800-655-4555.
Use the SCE Scam Awareness page for current fraud warnings.
Southern California Edison and Edison International
Southern California Edison Company is a subsidiary of Edison International.
Edison International is the holding company. Southern California Edison is the regulated electric utility that provides electricity to customers.
Edison International currently states that SCE serves approximately 15 million people across about 50,000 square miles in Southern, Central, and Coastal California.
Both companies list principal executive offices at:
2244 Walnut Grove Avenue
Rosemead, CA 91770
Current corporate telephone numbers are:
- Southern California Edison: 626-302-1212
- Edison International: 626-302-2222
The corporate office is not the correct first contact for an ordinary outage, bill, payment, start-service request, or account problem.
How to Escalate an SCE Customer Service Complaint
If the initial SCE contact does not resolve the problem:
- Gather bills, payment receipts, outage information, photographs, and previous communications.
- Call the appropriate SCE department rather than starting with corporate headquarters.
- Explain the problem and the specific correction or resolution requested.
- Ask for a case, claim, outage, or service-request number when available.
- Keep notes showing the date and result of each contact.
- Request additional review when the first representative cannot resolve the issue.
- For damage or loss, use SCE’s formal claims process.
- For an unresolved regulated utility billing dispute, review California Public Utilities Commission complaint options.
SCE’s Claims page currently directs customers with unresolved utility billing disputes to the California Public Utilities Commission and lists the CPUC consumer number as 1-800-649-7570.
Southern California Edison Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Southern California Edison reviews.
Because no customer reviews are currently published on this SCE page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous article described praise involving reliability, customer support, and energy-saving programs and complaints involving customer service, billing, and outage management. Those statements were not based on reviews actually published on this CustomerServiceNumbers.com listing and should not be presented as current review findings.
Customers who have recently contacted SCE can leave a review below describing the type of issue, support route used, response received, and whether the problem was resolved.
Frequently Asked Questions
What is the Southern California Edison customer service phone number?
SCE’s general residential customer-service number is 1-800-655-4555.
What are SCE customer service hours?
Current SCE Help Center information lists customer support Monday-Friday from 8:00 AM to 6:00 PM Pacific Time, excluding holidays.
What is the SCE power outage phone number?
Call 1-800-611-1911 to report or ask about an SCE power outage.
What should I do if I see a downed power line?
Stay away from the line and anything touching it. Call 911 first if there is an immediate danger, then notify SCE at 1-800-611-1911.
What is the Southern California Edison business customer service number?
SCE lists 1-800-990-7788 for business customer accounts.
Can SCE help if I cannot pay my electric bill?
Yes. SCE offers payment arrangements and assistance programs including CARE, FERA, the Energy Assistance Fund, Energy Savings Assistance, and other qualifying programs.
What is SCE CARE?
CARE is the California Alternate Rates for Energy program. Qualifying SCE households currently receive an approximately 32.5% discount on their electric bills.
What is the SCE Medical Baseline program?
Medical Baseline provides additional rate assistance for qualifying households where a resident uses specified medical or life-support equipment or has another qualifying medical need.
How do I file a claim against Southern California Edison?
Use SCE’s online claims process, email claims@sce.com, or call 1-800-251-3311. Keep receipts, photographs, repair estimates, and other documentation supporting the claimed loss.
Who owns Southern California Edison?
Southern California Edison Company is a subsidiary of Edison International.
Where is Southern California Edison headquartered?
Southern California Edison lists its principal executive office at 2244 Walnut Grove Avenue, Rosemead, CA 91770.
Related Customer Service Pages
- PG&E Customer Service – California electricity and natural-gas billing, outages, payments, and account support
- LADWP Customer Service – Los Angeles power and water billing, outages, payment arrangements, and account support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Southern California Edison, Edison International, PG&E, LADWP, the California Public Utilities Commission, a Community Choice Aggregator, or any government agency.
This page separates SCE’s ordinary residential Customer Service from its outage, emergency, business, claims, financial-assistance, and medical-support routes so customers can contact the appropriate department.
Share Your Southern California Edison Customer Service Experience
If you have contacted SCE about an outage, high bill, payment arrangement, start or stop service, CARE or FERA enrollment, Medical Baseline, PSPS, solar billing, property-damage claim, scam call, business account, or another customer-service issue, describe what happened, which support route you used, how SCE responded, and whether the issue was resolved.
Privacy warning: Do not post your SCE customer account number, service account number, home address, meter number, Social Security number, driver’s-license information, account PIN, payment details, medical records, claim documents, private solar records, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Southern California Edison Company, Edison International, the California Public Utilities Commission, PG&E, LADWP, or another electric utility or government agency.
CustomerServiceNumbers.com cannot restore electricity, report an outage on a customer’s behalf, change an SCE account, process a payment, stop a disconnection, enroll a household in CARE or Medical Baseline, approve a claim, determine PSPS restoration timing, correct a meter, or act on behalf of Southern California Edison.
SCE telephone numbers, customer-service hours, electricity rates, payment-assistance programs, CARE and FERA discounts, Medical Baseline rules, outage procedures, PSPS information, claim requirements, and corporate information can change. Verify important information directly through SCE.com and the appropriate official SCE support department.