Kroger customer service assists shoppers with store purchases, pickup and delivery orders, refunds, digital coupons, Shopper’s Card accounts, fuel points, Kroger Pay, gift cards, and website or app problems. The best contact method depends on whether your concern involves a particular store, an online order, a payment, or your Kroger account.
This guide explains which Kroger department to contact, how to prepare a complaint, and what steps may help if your first request is not resolved.
How to Contact Kroger Customer Service
- Main Kroger customer service: 1-800-576-4377, also listed as 1-800-KRO-GERS
- Customer service hours: Monday through Friday, 7 a.m. to midnight ET; Saturday and Sunday, 7 a.m. to 9:30 p.m. ET
- Online contact and live chat: Kroger Contact Us
- Help Center: Kroger Customer Help Center
- Store locator: Find a Kroger store
- Pharmacy locator: Find a Kroger Pharmacy
- Kroger corporate office: 1-513-762-4000
- Corporate mailing address: The Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, OH 45202-1100
- Official website: Kroger.com
Specialized Kroger Support Numbers
- Kroger Pay support: 1-866-544-8062
- Online Kroger gift-card orders: 1-844-217-4797
- Kroger gift-card balance: 1-866-822-6252
Gift-card order support is intended for purchases made through Kroger’s online gift-card website. Questions about a gift card purchased from another retailer may need to be directed to the seller or the company that issued the card.
Which Kroger Department Should You Contact?
In-Store Purchases and Store Complaints
Contact the customer service desk or manager at the store where the incident occurred. This is generally the fastest option for:
- Incorrect shelf or checkout prices
- Missing discounts or paper coupons
- Product quality or freshness concerns
- Returns involving an in-store purchase
- Employee conduct or store cleanliness complaints
- Advertised products that were unavailable
Use Kroger’s store locator to find the store’s direct phone number. Have the store address, purchase date, receipt, and cashier or department information available.
Pickup and Delivery Orders
For a missing item, unwanted substitution, damaged product, incorrect charge, or other online-order problem, sign in to your Kroger account and open the order under My Purchases. Eligible orders may display a Request a Refund option.
You can also use Kroger’s live chat or contact page or call 1-800-576-4377.
For pickup orders, Kroger allows customers to reject an unwanted substitution when collecting the order. Delivery substitutions may need to be reported through the Help Center or the order’s refund option.
Shopper’s Card, Digital Coupons and Fuel Points
Call Kroger customer service for help with:
- Linking a Shopper’s Card to an online account
- Missing digital-coupon discounts
- Fuel points that were not credited
- Duplicate or inaccessible accounts
- Updating account information
Take screenshots showing that a coupon was clipped before the purchase and retain the receipt showing that the discount was not applied.
Kroger Pharmacy Questions
Prescription status, transfers, refills, medication availability, and pharmacy-service complaints are generally best handled by the specific Kroger Pharmacy location. Use the Kroger Pharmacy locator to find its direct number.
Avoid including prescription details or other private medical information in a public review.
Common Kroger Customer Service Problems
Customers may contact Kroger about problems such as:
- Missing or incorrect pickup items: An order may contain missing products, incorrect quantities, or substitutions the customer did not approve.
- Refund delays: Customers may be waiting for an online refund, payment adjustment, or credit-card authorization hold to clear.
- Pricing discrepancies: A shelf price, advertised price, digital coupon, or promotional discount may not match the checkout total.
- Shopper’s Card problems: Discounts or fuel points may be connected to the wrong account or may not appear after a purchase.
- Website and app problems: Customers may experience login problems, unavailable coupons, payment errors, or difficulty viewing past orders.
- Store conditions: Complaints may involve cleanliness, product availability, checkout lines, or interactions with store employees.
- Gift-card concerns: A customer may need help with delivery, activation, an incorrect balance, or an online gift-card order.
How to Get a Kroger Complaint Resolved
- Start with the correct location or department. Store-specific concerns should normally begin with the store manager. Online-order problems should begin through My Purchases, live chat, or Kroger’s main customer service line.
- Gather your records. Keep the receipt, order number, store address, purchase date, screenshots, product packaging, payment details, and names of any employees you contacted.
- Explain the resolution you are requesting. Clearly state whether you want a refund, replacement, account correction, missing fuel points, delivery-fee adjustment, or response from store management.
- Ask for a reference number. When contacting Kroger by phone or chat, request a case or reference number and save a copy of the conversation.
- Escalate unresolved store complaints. Ask the store manager to identify the appropriate district or division contact. You can also call Kroger customer service and request that your complaint be documented and forwarded.
- Write to Customer Relations when necessary. For a serious or repeatedly unresolved problem, send a concise written complaint to Kroger Customer Relations at its Cincinnati corporate address.
Information to Include in a Kroger Complaint
Include the following information without publishing sensitive account or payment details:
- Store address or store number
- Date and approximate time of the incident
- Order or receipt number
- A brief description of what occurred
- Steps you have already taken
- Any case or reference number
- The specific resolution you are requesting
Do not post full credit-card numbers, gift-card numbers, prescription information, passwords, or other private information in a public complaint.
Kroger Customer Reviews and Complaints
CustomerServiceNumbers.com does not yet have enough submitted Kroger reviews to calculate meaningful rating or satisfaction trends. We therefore do not assign Kroger an overall positive or negative customer-service rating based on the current CSN review record.
Recent reviews posted on the related CorporateOfficeHeadquarters.com Kroger page describe individual concerns involving:
- Rude or unhelpful interactions with store employees
- Store cleanliness and maintenance
- Advertised products that were unavailable
- Disputed online-order charges and gift-card payments
- Difficulty obtaining help from local management or customer service
These are individual customer reports and may not represent every Kroger store or transaction. Kroger experiences can vary substantially by location, department, and order type.
What to Include in Your Kroger Review
A useful customer review should identify:
- The city and state of the Kroger location
- Whether the experience involved a store, pharmacy, pickup, or delivery order
- What went wrong or what Kroger handled well
- Whether management or customer service responded
- How long the resolution took
- Whether the issue was ultimately resolved
Specific, factual reviews are more helpful to other consumers than general statements that do not describe the transaction or Kroger’s response.
How Kroger Compares With Other Grocery Stores
Kroger competes with national and regional grocery retailers that use different store formats and service models:
- Walmart customer service: Walmart combines groceries with a much broader selection of general merchandise.
- Publix customer service: Publix operates primarily as a regional supermarket chain and has a strong presence in the southeastern United States.
- Aldi customer service: Aldi uses a smaller, limited-assortment discount-grocery format with a heavy emphasis on private-label products.
When comparing grocery retailers, consider product availability, pricing, loyalty benefits, pharmacy access, delivery options, and the service record of the specific local store.
Kroger Customer Service Frequently Asked Questions
What is Kroger’s main customer service phone number?
Call 1-800-576-4377, also presented as 1-800-KRO-GERS.
What hours is Kroger customer service open?
Kroger lists customer service hours as Monday through Friday from 7 a.m. to midnight ET and Saturday and Sunday from 7 a.m. to 9:30 p.m. ET.
How do I request a refund from Kroger?
For an eligible pickup or delivery order, sign in to your Kroger account, open My Purchases, select the order, and look for the Request a Refund option. You may also use live chat or call Kroger customer service.
For an in-store purchase, contact or visit the store’s customer service desk and bring the product and receipt when possible.
How do I complain about a specific Kroger store?
Start with the store manager and retain the receipt or other documentation. If the concern is not resolved locally, call Kroger customer service and ask that the complaint be documented and escalated.
What is Kroger’s corporate office phone number?
The Kroger corporate office and Customer Relations number is 1-513-762-4000.
How do I contact Kroger about a pharmacy prescription?
Contact the specific pharmacy that filled or is processing the prescription. Use Kroger’s pharmacy locator to obtain the location’s direct phone number.
Related Kroger and Grocery Customer Service Pages
- Kroger corporate office, headquarters and customer complaints
- Walmart customer service
- Publix customer service
- Aldi customer service
- Jewel-Osco customer service
- Hannaford customer service
- H-E-B customer service
- Ingles customer service
- ShopRite customer service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. We are an independent consumer-help website and are not owned or operated by Kroger.
Our goal is to provide more than a telephone number. We help consumers identify the correct support channel, document complaints, understand common problems, and share whether a company resolved the issue.
Share Your Kroger Experience
Have you contacted Kroger about a store purchase, pickup order, delivery, refund, digital coupon, fuel points, pharmacy, or gift card? Use the review form below to describe what happened and whether Kroger resolved the problem.
Do not include full payment-card numbers, gift-card numbers, passwords, prescription details, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with The Kroger Co. Kroger does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
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