Krups customers may need help with a coffee maker that will not brew, an espresso machine that leaks, a grinder that stops running, a warranty claim, an authorized repair, a missing part, a damaged accessory order, or an unresolved customer-service complaint. The correct route depends on the model, purchase date, seller, warranty status, and cause of the problem.
Krups remains an active small-appliance brand owned by Groupe SEB. CustomerServiceNumbers.com is independent and cannot access Krups registrations, orders, repair records, warranty claims, or retailer accounts.
How to Contact Krups Customer Service
- Krups Consumer Service: 1-800-526-5377
- Customer-service hours: Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time
- Online contact form: Contact Krups Consumer Service
- Authorized repair-center locator: Find a Krups repair center
- Product manuals and troubleshooting: Krups instructions and FAQs
- Warranty information: Review the Krups warranty
- Accessories and spare parts: Krups accessories store
- Product registration: Use the registration link on the official Krups USA website
- Official website: www.krupsusa.com
Krups states that only brand information and contact details published on KrupsUSA.com should be treated as official. Be cautious with telephone numbers found in search advertisements, pop-ups, social-media replies, or unofficial technical-support directories.
Krups and Groupe SEB Addresses
Groupe SEB USA Written Customer-Service Address
Current Groupe SEB USA terms and privacy materials list:
Groupe SEB USA
Attention: Customer Service
5 Wood Hollow Road, 2nd Floor
Parsippany, NJ 07054
This address is for appropriate written customer-service, privacy, and legal correspondence. It is not advertised as a public walk-in support counter, repair center, appliance-return warehouse, replacement-parts store, or warranty drop-off location.
Groupe SEB USA Registered Office
Groupe SEB USA’s current legal notice lists its registered office as:
Groupe SEB USA
2711 Centerville Road, Suite 400
Wilmington, DE 19808
A registered office is a legal and corporate address. It should not be treated as the correct destination for a Krups appliance, accessory return, repair shipment, or routine customer-service complaint.
Krups Accessories Return Address
Krups’s accessories-store sales conditions identify 2121 Eden Road in Millville, New Jersey for certain authorized Krups accessories returns.
Do not send anything to Millville without first contacting Krups and obtaining return instructions. The address is not a universal return location for appliances purchased from Amazon, Target, another retailer, or an independent seller.
Who Owns Krups?
Krups is a German-founded coffee and small-kitchen-appliance brand owned by Groupe SEB. Groupe SEB also owns or operates other household brands, but each brand may use separate customer-service numbers, warranty terms, repair networks, and product websites.
The retailer that sold a Krups product, an authorized repair center, Groupe SEB USA, and Krups Consumer Service may have different responsibilities. Contact the organization that controls the specific purchase, return, warranty, or repair issue.
Best Krups Support Route by Issue
- Product will not operate: Find the model-specific manual and troubleshooting instructions before calling.
- Warranty claim: Call 1-800-526-5377 or use the official contact form.
- Covered repair: Use an authorized Krups repair center and confirm the claim before authorizing work.
- Out-of-warranty repair: Contact an authorized center for a diagnosis and written estimate.
- Missing accessory or spare part: Search the accessories store using the complete product reference number.
- Retailer return or exchange: Contact the retailer shown on the receipt.
- Krups accessories-store order: Contact Krups before returning the item.
- Damaged delivery: Photograph the shipping box, label, packaging, and product and report the damage promptly.
- Product registration: Use the registration tool linked from KrupsUSA.com.
- Possible recall or safety issue: Check the model through the U.S. Consumer Product Safety Commission recall database.
- Customer-service complaint: Ask for a case or reference number and follow up in writing.
Information to Gather Before Contacting Krups
Have the following available when relevant:
- Complete product model or reference number
- Serial number, shared only through an official private channel
- Purchase date
- Retailer or seller
- Receipt or order confirmation
- Description of the failure
- Exact error message or indicator-light pattern
- Maintenance and descaling history
- Photographs or a short video
- Authorized repair-center name
- Previous case or repair number
- The resolution being requested
Do not send a complete payment-card number, password, bank information, government identification document, or unrelated personal information.
Krups Warranty Information
Krups currently lists the following general U.S. warranty periods:
- Krups electrical products for domestic use: Two years
- Original accessories and most spare parts: One year
- Certain spare parts requiring specialized tools or technical knowledge: Three months
- Non-domestic or commercial product use: Generally one year
The warranty period generally begins on the original purchase or delivery date, whichever is later. The warranty document for the exact product controls.
What the Krups Warranty May Cover
The limited warranty may cover a proven manufacturing defect in materials or workmanship. Depending on the claim, Krups may:
- Repair the product
- Replace a defective component
- Provide an equivalent or superior replacement product
The selected remedy is determined by Krups under the applicable warranty. The warranty does not guarantee a cash refund, free upgrade, reimbursement for another appliance, compensation for lost food or coffee, or payment of consequential expenses.
Common Krups Warranty Exclusions
Coverage may be denied for problems caused by:
- Misuse or negligence
- Failure to follow the owner’s manual
- Unauthorized repair or modification
- Normal wear and tear
- Consumable parts
- Incorrect voltage or frequency
- Incorrect water or consumables
- Mineral scale or failure to descale
- Mechanical overload
- Water, dust, or insect entry
- Lightning or power surges
- Fire, flooding, or accidents
- Broken glass or porcelain components
- Improper packaging by the owner
- Damage caused by a carrier
- Commercial use when the household warranty applies
Proof of purchase is normally required. Product registration may help identify an appliance, but it does not replace a receipt when the warranty requires proof of purchase.
How to Start a Krups Warranty Claim
- Locate the product model and serial number.
- Find the purchase receipt or delivery confirmation.
- Review the warranty for the exact product.
- Complete the troubleshooting steps in the manual.
- Document the failure with photographs or video.
- Call 1-800-526-5377 or submit the contact form.
- Ask whether the product must be taken to or shipped to an authorized repair center.
- Request a case or reference number.
- Confirm any diagnostic, labor, parts, or transportation costs.
- Do not ship the appliance until the correct destination and packaging requirements are confirmed.
Opening a warranty claim does not guarantee approval. Eligibility depends on the warranty period, cause of failure, product use, maintenance history, proof of purchase, and authorized diagnosis.
Krups Authorized Repairs
Krups maintains a network of authorized repair centers for products that are within and outside the warranty period.
Product Within the Warranty Period
Contact Krups before authorizing a repair. Confirm:
- That the center is currently authorized
- Whether the repair has been approved
- Whether transportation or diagnostic costs apply
- Which parts and labor are covered
- Whether proof of purchase is required
Product Outside the Warranty Period
An authorized repair center may inspect the appliance and provide an estimate. Ask for:
- Diagnostic fee
- Labor estimate
- Parts estimate
- Expected repair time
- Availability of discontinued parts
- Warranty on the completed repair
Do not authorize a repair that approaches the cost of a replacement appliance without reviewing the estimate and part availability.
Do-It-Yourself Krups Repairs
Krups sells some accessories and end-user-replaceable parts. A do-it-yourself repair is not guaranteed and may affect warranty coverage if the product is damaged or modified.
Disconnect the appliance before cleaning or replacing an approved user-serviceable part. Do not open a pressurized espresso system, sealed heating assembly, motor housing, high-voltage section, or damaged power cord unless properly qualified.
Krups Retailer Returns and Refunds
Most Krups appliances are purchased through retailers. The retailer generally controls:
- Order cancellation
- Shipping and delivery
- Wrong-item claims
- Return deadlines
- Refund processing
- Store exchanges
- Marketplace seller disputes
- Retailer protection plans
For a purchase from Target, Amazon, or another seller, review the receipt and contact the retailer during its return period. Krups’s manufacturer warranty does not automatically replace the retailer’s return policy.
Related retailer support:
A retailer, marketplace seller, Krups, and a credit-card issuer may reach different decisions. Do not assume any company will guarantee a refund, exchange, shipping reimbursement, or replacement unless its policy requires it.
Krups Accessories-Store Returns
Krups operates an online store for accessories, consumables, and spare parts. Its sales terms require customers to contact Consumer Relations before returning merchandise.
For an eligible damaged or nonconforming accessories-store order:
- Contact Krups promptly.
- Provide the order number and product reference.
- Photograph the item and packaging.
- Request return authorization.
- Confirm the return deadline.
- Confirm who pays return shipping.
- Return all accessories, manuals, and packaging required by the instructions.
- Use trackable shipping.
- Save proof of delivery.
Krups’s sales terms describe a 30-day period to report eligible damaged or nonconforming products purchased through its online shop. Certain eligible accessories and consumables may have a limited withdrawal process, but exclusions and conditions apply.
Incomplete, damaged, altered, installed, or used merchandise may be rejected. Do not send anything to the Millville return operation without prior approval.
Damaged or Missing Krups Orders
If an authorized Krups online order arrives damaged:
- Inspect the shipping carton immediately.
- Photograph the outer carton and label.
- Photograph the internal packaging.
- Photograph the product damage.
- Keep all packaging and accessories.
- Contact Krups promptly.
If the parcel appears severely damaged at delivery, follow the carrier’s procedure for refusing or documenting the shipment. Do not discard the box until the claim is resolved.
Krups Product Registration
Registering a Krups product may help the company identify the model and communicate service or safety information. Registration does not:
- Extend the warranty unless a specific offer says so
- Replace the proof of purchase
- Guarantee a repair or replacement
- Transfer the retailer’s return obligations to Krups
Keep a separate copy of the receipt, model number, serial number, and registration confirmation.
Krups Coffee Maker Troubleshooting
Coffee Maker Will Not Brew
- Confirm that the outlet works.
- Check the power switch and programmed start time.
- Make sure the water reservoir is filled.
- Confirm that the carafe or filter holder is seated correctly.
- Check for mineral buildup.
- Follow the model-specific descaling procedure.
- Record any error code or indicator pattern.
Coffee Maker Brews Slowly
Slow brewing commonly requires checking the water path and descaling schedule. Use only the descaling product and procedure approved for the model.
Failure to perform required descaling may damage the appliance and may affect warranty coverage.
Coffee Maker Leaks
- Do not overfill the water reservoir.
- Check that the carafe lid is installed correctly.
- Inspect the tank, hose, valve, and seals for visible damage.
- Confirm that the filter basket is seated properly.
- Stop using the appliance if water reaches electrical components.
Krups Espresso Machine Troubleshooting
Espresso Machine Has Low Pressure
- Check the grind size.
- Do not overpack the filter.
- Clean the filter and brewing head.
- Prime the water system when instructed.
- Descale according to the manual.
- Check whether the water tank is seated correctly.
Steam Wand Does Not Work
- Allow the appliance to reach the correct steam temperature.
- Clean dried milk from the wand.
- Clear only the openings identified in the manual.
- Check for mineral buildup.
- Do not disassemble a pressurized or hot steam component.
Espresso Machine Leaks or Releases Steam Unexpectedly
Turn the machine off, unplug it, and allow it to cool. Do not remove a pressurized filter holder or open a boiler while the system is hot or under pressure.
Stop using the appliance if a component is cracked, loose, deformed, or releasing steam from an unintended area.
Krups Coffee Grinder Troubleshooting
If a Krups grinder slows down, labors, or stops:
- Unplug the grinder.
- Allow the motor to cool.
- Remove beans according to the manual.
- Check for a foreign object or compacted grounds.
- Clean removable components.
- Confirm that the hopper and lid are installed correctly.
- Do not operate the grinder continuously beyond the recommended duty cycle.
- Contact Krups if the motor continues to stall or smell hot.
Do not place fingers or tools near the blade or burrs while the grinder is connected to power.
Krups Kettle and Toaster Safety
Stop using a Krups kettle, toaster, or toaster oven when there is:
- A damaged cord or plug
- Visible sparking
- Smoke or an electrical burning odor
- Repeated circuit-breaker trips
- A loose kettle handle or lid
- Water entering the electrical base
- A heating element that remains on unexpectedly
Do not immerse an electrical base, use an extension cord contrary to the manual, or continue operating an appliance with damaged insulation.
Krups Fryer and Hot-Liquid Safety
- Do not overfill a fryer.
- Keep water away from hot oil.
- Allow oil to cool before moving or draining the appliance.
- Use the correct oil and temperature settings.
- Keep the cord away from children and counter edges.
- Do not operate a fryer with a damaged basket, lid, cord, or temperature control.
For a burn, fire, or immediate electrical hazard, contact emergency services before pursuing an ordinary warranty claim.
Krups Recall and Product-Safety Information
Consumers can search the U.S. Consumer Product Safety Commission recall database using the Krups brand and complete model number.
Historical Krups recall notices have involved specific:
- Automatic drip coffee makers
- Espresso and cappuccino machines
- Orchestro espresso makers
These notices apply only to the models and production information identified in the recall. The existence of an older recall does not mean that every Krups coffee maker or espresso machine is affected.
If a product appears in a recall:
- Follow the stop-use instructions.
- Confirm the complete model number.
- Use the contact and remedy listed in the current recall notice.
- Do not arrange an unauthorized repair that could interfere with the remedy.
- Save the recall claim or registration confirmation.
How to Escalate a Krups Customer Service Complaint
- Identify whether the problem belongs to Krups, the retailer, an authorized repair center, the carrier, or another seller.
- Gather the receipt, model number, serial number, photographs, warranty, and repair history.
- Call 1-800-526-5377.
- Request a case or reference number.
- State the problem and requested resolution clearly.
- Ask whether the appliance requires authorized inspection.
- Ask which company currently owns the next action.
- Confirm any costs before authorizing repair or shipping.
- Follow up through the online contact form.
- Send written correspondence to Groupe SEB USA when appropriate.
- Contact the retailer separately for store returns, shipping, or marketplace disputes.
- Report a potential product-safety hazard to the CPSC when appropriate.
Opening a complaint does not guarantee a refund, replacement, free repair, reimbursement, warranty approval, upgraded appliance, or compensation for related losses.
Krups Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently displays a 1.0 out of 5 rating based on two published Krups reviews.
The visible reviews are dated October 2, 2018, and May 23, 2023. One reviewer reported that a Krups GX5000 grinder slowed and stopped working. The other described a long telephone hold and dissatisfaction with the representative’s conduct.
These two reviews are a limited sample. They do not establish a current or universal pattern involving every Krups product, warranty claim, repair center, or customer-service representative.
Related Kitchen-Appliance Customer Service Resources
Krups Customer Service Frequently Asked Questions
What is the Krups customer-service number?
Call 1-800-526-5377 for Krups product, warranty, repair, parts, and service questions.
What are Krups customer-service hours?
The current Krups contact page lists Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time.
How long is the Krups warranty?
Krups currently lists a two-year U.S. warranty for qualifying products used domestically. Original accessories and most spare parts generally have one year of coverage.
Does Krups cover commercial use?
Non-domestic or commercial product use generally receives a one-year commercial warranty, subject to the applicable terms.
Does Krups require a receipt?
Yes. A valid proof of purchase or delivery is normally required for warranty service.
Does Krups warranty cover mineral scale?
Damage or poor operation caused by mineral scale may be excluded. Follow the model-specific descaling instructions.
Where can I have a Krups appliance repaired?
Use the official Krups authorized repair-center locator. Confirm warranty authorization before approving work.
Can I repair a Krups appliance myself?
Some end-user-replaceable parts are available, but do-it-yourself repairs are not guaranteed and can affect coverage if the appliance is damaged or modified.
Can I return a Krups appliance to Millville?
Do not send anything there without authorization. The current sales terms identify the Millville location for certain approved accessories-store returns, not as a universal appliance-return address.
Who handles a Krups appliance purchased from Amazon or Target?
The retailer generally handles its own order cancellation, shipping, return, and refund policy. Krups handles eligible manufacturer-warranty issues.
Does Krups guarantee a refund?
No. Warranty remedies generally involve repair or replacement. Refund eligibility depends on the seller, transaction, return policy, product condition, and applicable law.
Who owns Krups?
Krups is owned by Groupe SEB, a global small-appliance and cookware company based in France.
Is 2121 Eden Road the Krups headquarters?
It should not be labeled simply as Krups headquarters. Current official materials identify it for certain consumer and authorized accessories-return functions. Groupe SEB USA uses separate registered-office and written customer-service addresses.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Krups, Groupe SEB, Groupe SEB USA, SEB International Service, a retailer, an authorized repair center, a carrier, or a government regulator.
Our goal is to help consumers distinguish the brand, parent company, retailer, repair center, return operation, registered office, and product-safety regulator so they can contact the organization responsible for the issue.
Share Your Krups Customer Service Experience
Have you contacted Krups about a coffee maker, espresso machine, grinder, kettle, toaster, fryer, warranty claim, repair, missing part, accessories-store order, retailer return, or safety concern? Share the model, general issue, support route used, whether you received a case number, and whether the matter was resolved.
Privacy and moderation warning: Do not include your home address, telephone number, private email address, payment-card information, complete order number, full product serial number, warranty claim number, return authorization, repair-center receipt containing personal information, or photographs revealing private areas of your home. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted content, and unsupported allegations.
Page Update Note
This Krups customer-service page was reviewed and updated on July 24, 2026. The update confirms that Krups remains active under Groupe SEB; corrects the Consumer Service hours; verifies the two-year product warranty and separate accessory coverage; adds authorized repair, parts, returns, troubleshooting, safety, and escalation guidance; distinguishes the Parsippany, Wilmington, and Millville addresses; and replaces unsupported review claims with a summary of the two visible CSN reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Krups, Groupe SEB, Groupe SEB USA, SEB International Service, a Krups retailer, authorized repair center, carrier, marketplace seller, payment processor, or the U.S. Consumer Product Safety Commission.
Krups does not provide customer support through this website. Telephone numbers, hours, ownership, addresses, warranty terms, exclusions, repair centers, return procedures, parts availability, product instructions, and recall remedies can change. Verify important information through KrupsUSA.com, the product warranty, retailer receipt, repair center, or applicable regulator.
CustomerServiceNumbers.com cannot diagnose an appliance, approve warranty coverage, authorize a return, schedule a repair, issue a refund, replace a product, provide a spare part, decide a retailer dispute, or determine whether a product is safe to continue using. Reviews are submitted by individual users and reflect their own experiences and opinions.
