If you need help with a KTM motorcycle, warranty claim, repair, recall, technical issue, replacement part, owner’s manual, or dealership concern, start with an authorized KTM dealer. KTM North America also provides a customer-service phone number and online support form for questions that cannot be resolved through the dealer.
KTM Customer Service Phone Number and Contact Information
- KTM North America Customer Service: 1-855-215-6360
- Online Customer-Support Form: Submit a Request to KTM
- Find an Authorized KTM Dealer: KTM Dealer Locator
- KTM Warranty Information: KTM Warranty Page
- KTM Recall Checker: Check a KTM VIN for Recalls
- Owner’s Manuals and Maintenance: KTM Manuals and Maintenance
- My.KTM Account: My.KTM
- Official U.S. Website: KTM United States
KTM’s official U.S. contact page does not currently publish customer-service hours. Calling availability may change, so customers should also use the online support form when they cannot reach a representative by telephone.
KTM states that customer-service calls may be monitored or recorded for quality-assurance purposes.
KTM North America Addresses
- KTM North America East: 1119 Milan Avenue, Amherst, OH 44001
- KTM North America West and Head Office: 30125 KTM Way, Murrieta, CA 92563
- KTM Sportmotorcycle GmbH: Stallhofnerstraße 3, 5230 Mattighofen, Austria
These are corporate, administrative, distribution, or customer-service locations. They should not be treated as walk-in motorcycle dealerships, repair shops, parts counters, or warranty-inspection facilities. Use KTM’s dealer locator to find an authorized dealer that can inspect or service a motorcycle.
When to Contact an Authorized KTM Dealer
KTM directs customers to an authorized dealer for most motorcycle and product questions, including:
- New and used motorcycle availability
- Model specifications and pricing
- Test rides and purchase paperwork
- PowerParts and replacement parts
- PowerWear and accessories
- Scheduled maintenance
- Mechanical diagnosis and repairs
- Warranty claims
- Goodwill-repair requests
- Technical updates and service campaigns
- Recall inspections and repairs
- Delivery certificates and service records
Before visiting, ask whether the dealership is currently authorized to service your specific KTM model and whether an appointment is required.
KTM Dealers Are Independently Owned Businesses
KTM North America supplies motorcycles, parts, riding gear, and accessories to a network of independently owned dealers. The selling dealership is generally responsible for its own sales communications, trade-in offers, financing paperwork, repair scheduling, labor estimates, return policies, and interactions with customers.
A dispute involving a dealer should identify what the dealer did and what KTM corporate did. For example, a repair delay may involve diagnosis time, dealership workload, parts availability, warranty authorization, shipping, or communications between the dealer and KTM.
If a dealer cannot resolve the matter, ask for:
- A written diagnosis
- The dates the motorcycle was received and inspected
- The warranty claim or repair-order number
- The parts that were ordered
- The date the claim was submitted to KTM
- Any response received from KTM
- An estimated completion date
You can then call KTM North America at 1-855-215-6360 or submit the documentation through KTM’s online support form.
How to Submit a KTM Customer-Service Request
KTM’s support form allows customers to provide their contact information, country or region, preferred dealer, motorcycle VIN, subject, explanation, and supporting attachments.
Include the following when relevant:
- Motorcycle model and model year
- Purchase and delivery date
- Mileage or operating hours
- Dealer name and location
- Repair-order or warranty-claim number
- Dates of previous communications
- A concise description of the problem
- The resolution being requested
- Photographs, invoices, and service records with sensitive information removed
Keep a copy of the submitted request, attachments, confirmation email, and case number.
KTM Motorcycle Warranty Information
KTM motorcycles are sold with manufacturer warranty coverage, but the length and conditions depend on the motorcycle model, model year, intended use, market, and delivery documentation.
For motorcycles purchased before March 2020, KTM directs owners to the service booklet for the applicable warranty conditions. For motorcycles purchased after that point, the warranty terms are generally listed on the certificate of delivery.
KTM Premium Manufacturer’s Warranty
KTM currently advertises Premium Manufacturer’s Warranty coverage for qualifying motorcycles, including:
- Qualifying model-year 2025-and-newer street-legal motorcycles: Up to four years of coverage
- Qualifying model-year 2025-and-newer EXC-F motorcycles: One year of coverage
- Qualifying KTM FREERIDE E motorcycles: Separate motorcycle, powerpack, and charger coverage
- Qualifying electric mini motorcycles: Separate motorcycle, powerpack, and charger terms
Track-only and closed-course competition motorcycles may be excluded. Customers should verify the exact coverage for the VIN and model with an authorized KTM dealer before purchasing or relying on a warranty advertisement.
Maintenance and Warranty Coverage
Scheduled maintenance must be completed according to the motorcycle’s service schedule. Owners may choose a qualified repair facility or perform maintenance themselves, but they should retain receipts, mileage records, parts information, photographs, and a dated maintenance log.
KTM may deny coverage when a failure was caused by improper maintenance, incorrect parts, improper repairs, modifications, racing use outside the warranty terms, abuse, or another excluded condition. The actual warranty document and delivery certificate control.
Can Another KTM Dealer Perform Warranty Work?
KTM states that its manufacturer warranty is valid worldwide and that an authorized KTM dealer may perform warranty work. A dealer may still need to inspect the motorcycle, confirm coverage, obtain authorization, and order parts before completing a repair.
Does the KTM Warranty Transfer to a New Owner?
KTM states that the manufacturer warranty is tied to the motorcycle and may transfer to a subsequent owner. An authorized dealer can assist with recording the ownership change.
How to Escalate a KTM Warranty or Repair Problem
- Ask the authorized dealer to diagnose the motorcycle and open a repair order.
- Request written confirmation of whether the issue is being submitted as warranty, goodwill, customer-pay repair, or recall work.
- Ask for the claim number, parts status, and expected next step.
- Keep copies of the delivery certificate, service records, invoices, and communications.
- Call KTM North America at 1-855-215-6360.
- Submit a written request through KTM’s official support form.
- Explain the resolution requested, such as inspection, claim review, repair authorization, parts status, or written coverage explanation.
Do not authorize major customer-pay work solely on an oral explanation if you believe the repair may be covered. Request the diagnosis, estimate, warranty decision, and excluded-warranty provision in writing.
KTM Recalls and Safety Warnings
Enter the motorcycle’s 17-character VIN in KTM’s official recall checker to determine whether the motorcycle is subject to an open recall or manufacturer safety warning.
If an open recall appears, contact an authorized KTM dealer immediately. Recall repairs are generally completed without charge when the motorcycle and repair are covered by the recall.
2026 KTM 390 Duke and RC 390 Throttle Recall
NHTSA Campaign 26V196 involves certain:
- 2022–2023 KTM 390 Duke motorcycles
- 2022–2024 KTM RC 390 motorcycles
According to the recall notice, water may enter the electronic throttle control and cause it to fail. A loss of drive power while riding can increase the risk of a crash or injury.
The remedy involves inspection and replacement of the electronic throttle control when required. Owners should check their VIN because the listed model and year alone do not confirm that a particular motorcycle is included.
For street-legal motorcycle recall information, owners may also use the NHTSA Recall Lookup Tool. Safety complaints concerning off-road-only motorcycles may fall under a different regulator, including the U.S. Consumer Product Safety Commission.
KTM Manuals, Service Intervals, and Technical Updates
KTM provides online access to owner’s manuals and maintenance information. The owner’s manual identifies recommended fluids, maintenance intervals, inspections, operating instructions, warnings, and model-specific procedures.
An authorized KTM dealer can also check KTM’s dealer system for service history, open technical updates, campaigns, and recall information associated with the motorcycle.
Do not rely solely on advice for a different model or model year. KTM motorcycles may have different engines, electronics, suspension, service intervals, warranty terms, and safety procedures.
KTM Parts, PowerParts, PowerWear, and Product Availability
Contact an authorized KTM dealer for official parts availability, PowerParts, PowerWear, accessories, pricing, compatibility, and ordering.
If a part was purchased from an independent retailer or online seller, that seller’s return, shipping, restocking, and refund policy may apply. Confirm whether the seller is an authorized KTM dealer and whether the part is genuine, aftermarket, used, or refurbished.
Keep the order confirmation, part number, packaging, photographs, installation invoice, and correspondence when reporting an incorrect, missing, defective, or damaged part.
KTM Motorcycle Returns, Refunds, and Financing
Motorcycle sales are generally completed through independently owned dealers. Cancellation, deposit, return, exchange, trade-in, and refund rights depend on the purchase agreement, dealership policy, financing documents, applicable law, and whether the motorcycle has been delivered, registered, titled, modified, or used.
Review all written terms before signing or paying a deposit. Obtain any promise involving a refundable deposit, delivery date, included accessory, trade-in value, financing rate, or repair in writing.
If financing was provided by a bank, credit union, manufacturer-affiliated finance program, or another lender, billing and account disputes may need to be handled directly with that lender rather than KTM customer service.
About KTM Ownership and Leadership
KTM North America, Inc. is the North American sales subsidiary of KTM Sportmotorcycle GmbH in Austria. KTM AG is the motorcycle-manufacturing company behind KTM, Husqvarna Motorcycles, and GASGAS.
- KTM North America Parent: KTM Sportmotorcycle GmbH
- Motorcycle Group: KTM AG
- Holding Company: Bajaj Mobility AG, formerly PIERER Mobility AG
- Controlling Parent: Bajaj Auto
- KTM AG and Bajaj Mobility CEO: Gottfried Neumeister
The ownership structure should not be confused with a local KTM dealership. KTM dealers are independently operated businesses even though they are authorized to sell or service KTM products.
KTM Competitors and Related Motorcycle Customer Service Pages
When comparing motorcycle manufacturers, consider dealer coverage, parts availability, warranty terms, maintenance requirements, intended use, recall history, insurance costs, and access to qualified service technicians.
KTM Customer Service FAQs
What is KTM North America’s customer-service phone number?
KTM North America’s customer-service number is 1-855-215-6360.
What are KTM customer-service hours?
KTM’s current official U.S. contact page does not publish customer-service hours. Use the online support form when telephone support is unavailable.
Does KTM have a customer-service email address?
KTM provides an online customer-support form rather than publishing a general customer-service email address. Do not use KTM marketing or media-relations addresses for motorcycle warranty complaints.
Who should I contact about a KTM warranty claim?
Begin with an authorized KTM dealer. The dealer can inspect the motorcycle, review the service history, determine whether the problem may be covered, and submit the appropriate information to KTM.
Can any KTM dealer perform warranty work?
KTM states that authorized KTM dealers may perform manufacturer warranty work. Contact the dealer first to confirm that it services your motorcycle model and can accept the repair.
How long is the KTM motorcycle warranty?
The duration depends on the motorcycle, model year, intended use, market, and delivery certificate. Certain model-year 2025-and-newer street-legal motorcycles may qualify for up to four years of Premium Manufacturer’s Warranty coverage.
Does doing my own maintenance void the KTM warranty?
KTM states that owners may use a qualified facility or perform maintenance themselves. However, maintenance must follow the required schedule, and coverage may be denied if improper maintenance or repairs caused the failure. Keep detailed records and receipts.
How do I check a KTM motorcycle for recalls?
Use KTM’s official VIN recall checker or NHTSA’s recall lookup tool. Contact an authorized KTM dealer immediately when an open recall or safety warning appears.
Where can I download a KTM owner’s manual?
KTM provides current owner’s manuals and maintenance information through the Manuals and Maintenance section of its official website.
Where is KTM North America located?
KTM lists an eastern location at 1119 Milan Avenue, Amherst, Ohio 44001, and a western head office at 30125 KTM Way, Murrieta, California 92563.
Who owns KTM?
KTM North America is owned by KTM Sportmotorcycle GmbH. KTM AG is owned by Bajaj Mobility AG, which is controlled by Bajaj Auto.
Who is the CEO of KTM?
Gottfried Neumeister is CEO of KTM AG and Bajaj Mobility AG.
KTM Customer Service Reviews and Complaints
The rating and review section below allows customers to describe firsthand experiences involving KTM customer service, dealers, motorcycle repairs, warranty claims, recalls, technical support, parts, accessories, and complaint handling.
The currently displayed review sample contains only two entries from 2014 and 2015. One is a warranty-repair complaint and the other is a prospective buyer’s technical question. These old entries should not be treated as proof of KTM’s current company-wide service quality.
When submitting a review, identify whether the issue involved KTM North America, KTM corporate, an independently owned dealer, a repair facility, a lender, an insurer, a parts seller, an app provider, or another company.
Share Your KTM Customer Service Experience
Describe the motorcycle model, approximate date, support route used, dealer or department involved, nature of the problem, time required for a response, and final outcome.
Do not publicly post a complete VIN, title, registration, driver’s license, financing account, payment-card information, home address, warranty claim number, private service records, medical information, accident photographs showing injured people, signatures, or private contact information belonging to dealership or KTM employees.
Page Update Note
This KTM customer-service page was updated on July 28, 2026, to verify the customer-service phone number, remove unsupported hours, correct KTM North America’s addresses, add the official support form and dealer locator, explain warranty and maintenance requirements, add current recall guidance, update KTM’s ownership and leadership, distinguish KTM from independently owned dealers, and accurately summarize the visible CustomerServiceNumbers.com reviews.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with KTM North America, KTM Sportmotorcycle GmbH, KTM AG, Bajaj Mobility AG, Bajaj Auto, an authorized KTM dealer, repair shop, lender, insurer, parts seller, government regulator, or another company mentioned on this page.
This page is provided for informational purposes. Phone numbers, locations, ownership, models, warranty programs, recall information, product availability, and policies can change. Verify important information through KTM, the applicable dealership, the motorcycle’s warranty documents, and the relevant government regulator.
Do not rely on this page for emergency, mechanical-safety, medical, legal, financial, insurance, or recall instructions. Stop operating a motorcycle when continued use may be unsafe and contact an authorized dealer, qualified technician, emergency service, insurer, attorney, lender, or government safety agency as appropriate.
