Reach HEB Customer Service – Reviews And Complaints

Eric Strand

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Before shopping at H-E-B for your grocery and household needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. H-E-B is a Texas-based supermarket chain known for offering a wide variety of products, including fresh produce, meats, dairy, bakery items, and household essentials, as well as a range of private-label products.

How to Contact HEB Customer Service

You can reach H-E-B customer service using the following details:

Phone Number (Customer Support): 1-800-432-3113
Email Support: H-E-B does not offer direct email support; customers are encouraged to use the online contact form available on their website.

Chat: Not available
Customer Service Hours: Support is available Monday to Friday, 8 AM to 8 PM (CT); Saturday and Sunday, 8 AM to 4 PM (CT)
Corporate Address: H-E-B, 646 S. Flores St., San Antonio, TX 78204, USA
Website: https://www.heb.com/

HEB Customer Support Reviews and Complaints

When considering shopping at HEB, it’s helpful to review their customer service feedback. H-E-B competes with other grocery chains such as Kroger, Walmart, Albertsons, and Whole Foods Market. Customer reviews often highlight the quality and variety of products available at H-E-B, as well as the affordability and freshness of their private-label items. Many customers appreciate the convenience of online shopping and curbside pickup services offered by H-E-B. However, some complaints focus on issues related to customer service response times, availability of certain products, and the occasional difficulty in navigating their online platform.
Comparing H-E-B with other grocery chains like Kroger, Walmart, Albertsons, and Whole Foods Market can help you determine which store offers the best combination of product variety, pricing, and customer support for your grocery shopping needs.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

Note: This website listing is not associated with H-E-B. The information and the reviews are a service provided by CustomerServiceNumbers.com.

3.3

3.3 out of 5 stars (based on 6 reviews)

Excellent

Very good

Average

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Terrible

HEB Spring Branch TX Excellent Shopping Experience

January 28, 2016

HEB, Spring Branch TX location is the Best! Employees are friendly, courteous, and know where everything is. will go out of there way to help you. Managers are also the Best! They will stop and answer questions about finding something in store. They work as hard as everyone else. this store is sooo clean and neat. The custodian employees keep entire store looking great, including sparkling restrooms. people, if you are disappointed with your store or a big name chain, come here. “dare to compare.” I would like to see if it is possible to open an HEB Warehouse. Combining both Sams and Costco into one huge warehouse. Thanks again. Keep doing what you’re doing. Accolades to all the employees at heb plus, Spring Branch TX.

cindy

HEB Store Remodel Question

July 7, 2015

HEB, If you plan to remodel the Bellaire store does that mean you will not put a larger store in the Braeswood area?

I know you have a JV’s off Fondern, which I would not patronize, and heard that an HEB like the one on Bissonet would not be supported by the area. There are only Beldens, Kroger and Randalls on this end of the area. Bissonet is a special trip store.

elizabeth

HEB Excellent Store Brand Cola

June 11, 2015

HEB, I would like to say that the store brand coke HEB sells needs to go nation wide in sales. The reason is the fresh, almost fruity flavor that it has, or……more like my child hood memories of the chewing on sugarcane. What ever the secret ??!! ….. Don’t change it.

eddie C

HEB on Williams drive in Georgetown Texas 5 Stars

September 15, 2014

Hi, I just wanted to say, my family and I LOVE, LOVE HEB. The employees and management are always awesome. We visit the HEB on Williams drive in Georgetown Texas. We have been loyal customers for some years. I grew up with my parent’s loyal customers too, my mom still now. Love you guys

Rosie

HEB Customer Service

May 12, 2014

Said Before Heb Could Keep The Expired Food Off Shelf With The Help Of The Customer Who Practices The Fresh Or Free Policy. I Checked Service Heb In Laredo And Found The Same Item Expired That Where Found On 5/4/2014. I Found The Item On 5/10/2014. Does Heb See What They Have Done To Downgrade Their Service? The Customer Will Have Caught The Expired Items. And Drive Back To The Store And Ask For An Item Not Expired. Booooo To You Heb. As soon as a Customer Gets Sick From an Expired Item Than Maybe You’ll See How Important the Fresh Or Free Policy Was For the Company. Now you are Just Like The Other Store That Promises In The Dark And Hope No One Acts On Its Promise. Boooooooooooooo Booooooooooooooooheb.

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