H-E-B customers may need help with an in-store purchase, refund, product-quality concern, curbside or delivery order, missing grocery item, digital coupon, account problem, pharmacy issue, payment question, product recall, or customer-service complaint. The best support route depends on whether the problem involves a particular H-E-B store, an online grocery order, the H-E-B website or app, a pharmacy, or a company-wide concern.

Quick Answer: H-E-B Customer Relations can be reached at 1-800-432-3113, Monday through Friday from 8 a.m. to 5 p.m. CT. For an active curbside or delivery issue, call 1-855-803-0611, available daily from 7 a.m. to 10 p.m. CT.

How to Contact H-E-B Customer Service

General Customer Relations: 1-800-432-3113
General Customer Relations Hours: Monday-Friday, 8 a.m.-5 p.m. CT
Curbside and Delivery Support: 1-855-803-0611
Curbside and Delivery Hours: Daily, 7 a.m.-10 p.m. CT
Pharmacy App and Website Technical Support: 1-877-320-4031, Monday-Friday, 9 a.m.-6 p.m. CT
Primary Care and Nutrition Services: 1-855-803-9355
Debit or Credit Card Charge Questions: H-E-B Treasury Department at 1-800-987-4438, Monday-Friday, 8 a.m.-5 p.m.

Online Contact Form: Contact H-E-B
Help Center: H-E-B Help and FAQs
Store Locator: Find an H-E-B Store
Corporate Address: H-E-B, LP, 646 S. Flores St., San Antonio, TX 78204
Official Website: HEB.com

H-E-B’s online contact form accepts questions involving curbside and delivery, technical help, in-store shopping, and company information. H-E-B states that it typically responds to contact-form submissions within 48 hours.

Important: H-E-B uses different support numbers for different services. Store complaints and general questions belong with Customer Relations, while an active curbside or delivery problem should normally go to the dedicated online-order team at 1-855-803-0611.

Best H-E-B Support Route by Issue

Store complaint: Ask for the manager on duty first, then call Customer Relations if the concern remains unresolved.

In-store refund or exchange: Take the product and receipt to the store when possible.
Active curbside or delivery problem: Call 1-855-803-0611.
Missing or damaged online grocery item: Open the order in your H-E-B account or contact curbside and delivery support.
Website, login, or digital-coupon problem: Use H-E-B’s technical-help contact form.

Product-quality concern: Keep the packaging, receipt, UPC, lot code, and expiration or best-by date.
Prescription question: Contact the H-E-B Pharmacy that filled or is processing the prescription.
Pharmacy app or website problem: Call 1-877-320-4031.
Debit or credit card charge at H-E-B: Contact H-E-B Treasury at 1-800-987-4438.

Product recall: Review H-E-B’s current recall information before returning or disposing of the item.

H-E-B Store Complaints

H-E-B recommends speaking with the manager on duty when a customer is unhappy with service at a particular store. Store management is often the fastest route for concerns involving:

Employee or manager interactions
Checkout or self-checkout problems
Incorrect prices
Missing discounts
Product availability
Store cleanliness
Produce, meat, seafood, deli, or bakery quality
Returns and exchanges
Local store policies

If the store does not resolve the concern, contact H-E-B Customer Relations at 1-800-432-3113 or submit the official online contact form.

Use the H-E-B store locator to find the direct telephone number and operating hours for the location involved.

H-E-B Curbside and Delivery Customer Service

H-E-B provides a dedicated support team for curbside pickup and grocery delivery. For an in-progress order that requires immediate attention, call 1-855-803-0611.

Common curbside and delivery issues include:

Missing grocery items
Damaged products
Incorrect products
Unwanted substitutions
Produce-quality problems
Delayed pickup or delivery
Payment issues
Incorrect quantities
Refund requests

When reporting an online-order problem, have the order number available and identify each missing, incorrect, damaged, or substituted item separately. H-E-B’s contact form also allows customers to upload photographs when useful.

Online Order Tip: Keep the final order receipt until you have checked every bag. The final receipt is more useful than the original shopping cart when reporting substitutions, unavailable products, quantity adjustments, or weighted-item changes.

H-E-B Returns and Refunds

H-E-B maintains a detailed refund policy with different rules depending on the product and whether the purchase was made in a store or through HEB.com or the My H-E-B app.

Most eligible in-store merchandise can generally be returned or exchanged within the applicable return period with the receipt. H-E-B’s current policy provides a 90-day period for many categories, although exceptions and shorter periods apply to certain products.

For most eligible items purchased through HEB.com or the My H-E-B app, H-E-B currently states that an online exchange or refund should be requested within 14 days of pickup or delivery.

Online refund requests can be initiated through the customer’s H-E-B account by opening the applicable order. Customers can also call 1-855-803-0611.

Restrictions apply to some products, including certain pharmacy items, health and safety products, alcohol, gift cards, entertainment products, electronics, seasonal merchandise, and other categories.

Review the Current H-E-B Refund Policy

Missing or Damaged H-E-B Products

For a damaged, spoiled, mislabeled, leaking, or otherwise unsatisfactory grocery product, keep the item and packaging when it is safe to do so.

Useful information includes:

Product name and brand
Package size
UPC or barcode
Lot or production code
Expiration or best-by date
Store location
Purchase date
Receipt
Photographs of the product and packaging

H-E-B specifically asks customers submitting product feedback through its contact form to include details such as the full product name, brand, size, UPC, lot code, and best-by or expiration date.

H-E-B Product Recalls

H-E-B publishes current product-recall information through its official Newsroom. Recall instructions can differ by product, so check the current notice before returning, using, or disposing of an affected item.

If a product appears unsafe but is not listed in a current recall, contact the store or H-E-B Customer Relations and provide the identifying information from the package.

Check Current H-E-B Product Recalls

H-E-B Digital Coupon and App Help

H-E-B digital coupons can be clipped through HEB.com or the My H-E-B app. In-store customers can redeem eligible clipped coupons by scanning the barcode in the app or entering a verified mobile phone number at checkout.

For curbside and delivery orders, eligible digital coupons should be clipped before checkout. H-E-B states that the order must be picked up or delivered before the coupon’s expiration date for the discount to apply.

If a coupon does not apply:

Confirm that it was clipped before checkout.
Check the expiration date.
Verify the exact product, size, and quantity requirements.
Keep the receipt.
Take a screenshot of the offer when useful.
Use H-E-B technical support if the problem appears to involve the website or app.

Questions About an H-E-B Debit or Credit Card Charge

If the issue involves a charge made by H-E-B to a debit or credit card, H-E-B directs customers to its Treasury Department at 1-800-987-4438. Current published hours are Monday through Friday from 8 a.m. to 5 p.m.

Have the purchase date, store, amount, and last four digits of the payment card available. Do not publish a complete card number, bank-account number, security code, or other financial information in a public review.

H-E-B Pharmacy Customer Service

Prescription questions should normally be directed to the H-E-B Pharmacy that filled or is processing the prescription. Use the store locator to find the pharmacy’s direct telephone number and current hours.

For technical problems involving the H-E-B Pharmacy app or website, call 1-877-320-4031, Monday through Friday from 9 a.m. to 6 p.m. CT.

Do not post prescription numbers, medication names connected to an identifiable patient, insurance information, medical conditions, birth dates, or other private health information in a public review.

H-E-B Corporate Office

H-E-B, LP lists its corporate office at:

H-E-B, LP
646 S. Flores St.
San Antonio, TX 78204

The corporate office is not a grocery return counter or the preferred first contact for ordinary store, curbside, pharmacy, or product problems. Use the appropriate customer-service route first and document an unresolved complaint before escalating it.

Information to Have Before Contacting H-E-B

Store location or store number
Date and approximate time of the purchase or incident
Receipt or online order number
Product name, size, UPC, and lot code when relevant
Photographs of damaged products or packaging
Digital coupon or promotion information
Payment amount for a disputed charge
Previous customer-service case information
The resolution you are requesting

Provide account, payment, delivery, and pharmacy information only through verified private H-E-B support channels.

How to Escalate an H-E-B Customer Service Complaint

Start with the store manager when the complaint involves a specific location.

For an online grocery order, use the dedicated curbside and delivery support team.
Keep the receipt, order information, photographs, coupon details, or product packaging related to the problem.
Call H-E-B Customer Relations at 1-800-432-3113 for an unresolved general or store concern.

Use H-E-B’s online contact form when a written explanation or photographs would help document the problem.
Ask for confirmation of any refund, account adjustment, replacement, or promised follow-up.
Keep any case number or correspondence until the issue is resolved.

For a significant issue that remains unresolved through the appropriate customer-service channels, consider escalating the documented concern to H-E-B’s San Antonio corporate office.

H-E-B Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.3 out of 5 rating based on 6 H-E-B reviews.

The reviews currently visible on the page include several favorable experiences. Customers have described helpful and courteous employees and managers, a clean and well-maintained Spring Branch, Texas store, positive experiences with employees at a Georgetown location, and praise for an H-E-B store-brand cola.

One visible complaint describes finding expired products at a Laredo-area store and expresses dissatisfaction with a change to a previous freshness-related store policy. Another visible submission asks about H-E-B’s plans for stores in a Houston-area neighborhood.

These reviews were submitted over a number of years and describe individual stores and experiences. They should not be treated as representative of every H-E-B location. The live review section also provides a Load more option, indicating additional review content beyond the initially displayed reviews.

Frequently Asked Questions

What is the H-E-B customer-service phone number?

H-E-B Customer Relations can be reached at 1-800-432-3113.

What are H-E-B Customer Relations hours?

H-E-B currently lists general Customer Relations hours as Monday through Friday from 8 a.m. to 5 p.m. CT.

What number do I call for H-E-B curbside or delivery?

Call 1-855-803-0611. H-E-B currently lists curbside and delivery support as available every day from 7 a.m. to 10 p.m. CT.

How do I complain about an H-E-B store?

For immediate attention, H-E-B recommends speaking with the store manager on duty. An unresolved complaint can then be submitted to Customer Relations online or by calling 1-800-432-3113.

How do I get a refund from H-E-B?

For an in-store purchase, begin at the store with the item and receipt when possible. For an eligible online order, open the order through your H-E-B account or call curbside and delivery support. Product-specific exclusions and time limits apply.

What do I do if my H-E-B curbside order is missing an item?

Review the final order receipt and contact H-E-B curbside and delivery support at 1-855-803-0611. Have the order number and missing-item information available.

Who do I call about an H-E-B credit or debit card charge?

H-E-B directs customers with questions about a charge from H-E-B on a debit or credit card to its Treasury Department at 1-800-987-4438.

How do I contact an H-E-B Pharmacy?

Use H-E-B’s store locator to find the direct number for the pharmacy handling the prescription. For pharmacy app or website technical support, call 1-877-320-4031.

Where is H-E-B headquartered?

H-E-B’s corporate office is located at 646 S. Flores St., San Antonio, Texas 78204.

Related Grocery Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by H-E-B, LP or any individual H-E-B store, pharmacy, or delivery service.

This page is intended to help consumers find the appropriate support route for H-E-B store purchases, curbside and delivery orders, refunds, product concerns, digital coupons, pharmacy services, payment questions, recalls, and customer-service complaints.

Share Your H-E-B Customer Service Experience

If you contacted H-E-B about a store visit, grocery purchase, employee interaction, curbside or delivery order, refund, product problem, digital coupon, pharmacy, payment, or another customer-service issue, describe the location or service involved, how you contacted H-E-B, the response you received, and whether the problem was resolved.

Privacy warning: Do not publish your full payment-card number, bank information, prescription information, account password, verification code, home address, private telephone number, complete order number, unredacted receipt, or other sensitive personal information in a public review.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with H-E-B, LP, its stores, pharmacies, H-E-B Curbside, Favor Delivery, or other H-E-B services. CustomerServiceNumbers.com cannot access orders or accounts, process refunds, change grocery orders, correct coupons, fill prescriptions, investigate charges, issue credits, or respond on behalf of H-E-B. Phone numbers, hours, refund policies, store services, delivery options, and support methods can change. Verify account-specific information directly with H-E-B.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

HEB Spring Branch TX Excellent Shopping Experience

January 28, 2016

HEB, Spring Branch TX location is the Best! Employees are friendly, courteous, and know where everything is. will go out of there way to help you. Managers are also the Best! They will stop and answer questions about finding something in store. They work as hard as everyone else. this store is sooo clean and neat. The custodian employees keep entire store looking great, including sparkling restrooms. people, if you are disappointed with your store or a big name chain, come here. “dare to compare.” I would like to see if it is possible to open an HEB Warehouse. Combining both Sams and Costco into one huge warehouse. Thanks again. Keep doing what you’re doing. Accolades to all the employees at heb plus, Spring Branch TX.

cindy

HEB Store Remodel Question

July 7, 2015

HEB, If you plan to remodel the Bellaire store does that mean you will not put a larger store in the Braeswood area?

I know you have a JV’s off Fondern, which I would not patronize, and heard that an HEB like the one on Bissonet would not be supported by the area. There are only Beldens, Kroger and Randalls on this end of the area. Bissonet is a special trip store.

elizabeth

HEB Excellent Store Brand Cola

June 11, 2015

HEB, I would like to say that the store brand coke HEB sells needs to go nation wide in sales. The reason is the fresh, almost fruity flavor that it has, or……more like my child hood memories of the chewing on sugarcane. What ever the secret ??!! ….. Don’t change it.

eddie C

HEB on Williams drive in Georgetown Texas 5 Stars

September 15, 2014

Hi, I just wanted to say, my family and I LOVE, LOVE HEB. The employees and management are always awesome. We visit the HEB on Williams drive in Georgetown Texas. We have been loyal customers for some years. I grew up with my parent’s loyal customers too, my mom still now. Love you guys

Rosie

HEB Customer Service

May 12, 2014

Said Before Heb Could Keep The Expired Food Off Shelf With The Help Of The Customer Who Practices The Fresh Or Free Policy. I Checked Service Heb In Laredo And Found The Same Item Expired That Where Found On 5/4/2014. I Found The Item On 5/10/2014. Does Heb See What They Have Done To Downgrade Their Service? The Customer Will Have Caught The Expired Items. And Drive Back To The Store And Ask For An Item Not Expired. Booooo To You Heb. As soon as a Customer Gets Sick From an Expired Item Than Maybe You’ll See How Important the Fresh Or Free Policy Was For the Company. Now you are Just Like The Other Store That Promises In The Dark And Hope No One Acts On Its Promise. Boooooooooooooo Booooooooooooooooheb.

H-E-B Customer Service, Curbside & Store Support