Jewel-Osco Customer Service


How To Contact Jewel-Osco Customer Service

The Jewel-Osco customer service phone number is 1-877-932-7948. Customers can call this number for assistance with issues related to their shopping experience, including questions about products, store locations, and hours of operation. The customer service team is available Monday through Friday from 7:00am to 11:00pm, and on Saturdays and Sundays from 8:00am to 10:00pm (CST). Customers can also reach out to Jewel-Osco customer service via email or through the company’s website.

Jewel-Osco is a regional grocery store chain that operates primarily in the Midwest of the United States. Some of its main competitors include other regional grocery store chains such as Meijer, Kroger, and Hy-Vee. Jewel-Osco also competes with national grocery store chains such as Wal-Mart and Target, as well as with other big-box retailers such as Costco and Sam’s Club that also sell groceries. Additionally, Jewel-Osco competes with various online grocery retailers such as Amazon Fresh and Instacart. The competition in the grocery store industry is fierce, with companies constantly working to improve their prices, selection, and customer service to attract and retain customers.


3 Responses

  1. have shopped at Jewel for over 50 years. Service has been poor at times, but usually very good. I shopped mostly at the store at 75th and Stony and have found that the products are often not shelved correctly, but these things are usually resolved by the people on the floor . My major problem is the store closer to my home. The deli seem to have the worst customer service employees I have ever encountered. It seem that this young man Maurice has a serious attitude problem. First he can’t look you in the eye and I have decided that maybe I am a person he does not want to serve. Three times I have had a problem with him and today was the worst yet. I was #37 and while waiting for him to complete my order, he put the wrong price in for my purchase and when I called it to his attention. he stated, “this is not a pound, should I make it a pound, I can take care of the price later.” He never acknowledge that I had even spoken to him, They were serving #43 when I advised him, I would go to Wal-Mart where the service was better and I cancelled the rest of my order.

  2. After shopping at Jewel for a number of years tonight was the last time I will ever walk into a Jewel store.

    I shopped at the Plainfield Illinois Jewel on Route 59. I had an entire cart of groceries, probably about $175 worth. Went to the check out and was told they were only doing self checkout. Jewel charges premium prices for products and now they expect their customers to scan and bag their own groceries. I don’t want to scan and bag my own groceries, and I won’t. I walked out of the store and left my cart at the counter. Your management team is clueless to customer wants and needs. For what its worth to you I have choices and Jewel will no longer be one of them.

  3. I just returned from the Jewel in Buffalo Grove. I specifically went there to purchase the coconut cod, which went on sale Thursday, today. I was informed by the person in that department, who identified himself as the manager, that they have the cod that i was there to purchase. I said, how can you be out of something that went on sale today? He replied, they didn’t send us any. I would like to add

    that this is not the first time, nor the second time, nor the third time this has happened. I have talked to the store manager in the past

    about this issue. He was apathetic, with an I couldn’t care less attitude. Obviously the bar isn’t very high when it comes to selecting department managers or store managers for that matter. I called corporate when I got home. After explaining what had transpired during my visit, he said that a district manager would contact me. I wouldn’t want to hold my breath waiting for that to happen. I did state to the person I spoke with at corporate, that there is a Mariano’s opening about a mile and a half away and that if things at this Jewel and their manager don’t improve, I will spend my money else where. I’m sure I’m not alone. I’ll let you if anyone contacts me.

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