The Fresh Market is a specialty grocery store chain offering fresh foods, meat and seafood, produce, bakery items, prepared meals, deli products, floral items, seasonal foods, specialty groceries, and online shopping options. Customers may contact The Fresh Market for help with store feedback, product quality, returns, refunds, loyalty account questions, curbside pickup, delivery orders, missing items, incorrect charges, and unresolved complaints.
How to Contact The Fresh Market Customer Service
- The Fresh Market Guest Care: 1-866-817-4367
- The Fresh Market Guest Care Alternate Number: 336-389-5795
- The Fresh Market Corporate Phone: 336-272-1338
- Instacart Support for Delivery or Curbside Issues: 1-888-246-7822
- Instacart Support Email: help@instacart.com
- Website: www.thefreshmarket.com
- The Fresh Market Contact Page: The Fresh Market Contact Us
- Store Locator: Find a Fresh Market Store
- Return Policy: The Fresh Market Return Policy
- Product Recalls: The Fresh Market Product Recalls
- Corporate and Guest Care Mailing Address: The Fresh Market, Inc., 300 N. Greene Street, Suite 1100, Greensboro, NC 27401
The Fresh Market Customer Service Hours
The Fresh Market Guest Care has historically been listed as available Monday through Friday during regular business hours. The Fresh Market’s current contact page asks customers to use the Guest Care form and says the company makes every effort to respond to inquiries within 24 business hours. Store hours vary by location, so customers should check the store locator before visiting or calling a local store.
Best Ways to Get Help from The Fresh Market
The best way to contact The Fresh Market depends on the issue. For store feedback, product quality, refunds, returns, loyalty account questions, or general company feedback, use The Fresh Market Guest Care form or call Guest Care. For delivery or curbside pickup issues involving missing items, incorrect charges, substitutions, or product quality, The Fresh Market directs customers to Instacart support for credit or delivery-related help.
For Store Feedback or Product Quality Issues
If your issue involves a recent store visit, product quality, a team member, pricing, availability, or a department concern, use The Fresh Market contact form and choose the store location connected to your visit. Include the store, date, time, product name, receipt details, and photos if available.
For Returns or Refunds
The Fresh Market says purchases are backed by its No Hassle Return Policy. For questions about returns or concerns, contact Guest Care at 1-866-817-4367 or 336-389-5795, or use the online contact form. Keep your receipt, payment card, product packaging, and photos if the issue involves product quality.
For Curbside Pickup or Delivery Problems
For curbside or delivery issues, including missing items, incorrect charges, substitutions, or product quality, The Fresh Market directs customers to Instacart. Contact Instacart through Instacart Help, email help@instacart.com, or call 1-888-246-7822.
For Loyalty Account or Email Problems
If your issue involves The Fresh Market loyalty account, profile information, login, password, Fresh News emails, or unsubscribe preferences, use the Guest Care form and choose the appropriate loyalty or email topic. Have your account email and purchase information ready.
What to Have Ready Before Contacting The Fresh Market
- The Fresh Market store location
- Date and time of your visit or order
- Receipt or transaction number
- Product name, UPC, department, or item description
- Photos of the item, packaging, receipt, or issue
- Order number, delivery details, or Instacart receipt, if applicable
- The last four digits of the payment card, if the issue involves a charge
- Your loyalty account email, if the issue involves account access or rewards
- A short explanation of the problem and what resolution you are requesting
Fresh Market Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 published Fresh Market reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted The Fresh Market customer service, you can help other customers by leaving a review below about store service, product quality, returns, refunds, delivery, curbside pickup, loyalty account support, or complaint resolution.
Common Fresh Market Customer Complaints
Customers searching for Fresh Market customer service often need help with:
- Product quality concerns
- Returns, refunds, or replacement requests
- Incorrect pricing or receipt questions
- Missing, incorrect, or substituted delivery items
- Curbside pickup order problems
- Instacart delivery credits or refunds
- Store cleanliness, staff, or checkout complaints
- Out-of-stock items or product availability questions
- Loyalty account, email, or profile problems
- Gift card, donation, or local-store request questions
The Fresh Market Return and Refund Help
The Fresh Market’s return policy says that if customers are not 100% satisfied, the company will refund or replace the product. Gift cards are excluded from the return policy and are non-refundable. Returns with a receipt may be refunded based on the original payment method, while returns without a receipt may be handled differently depending on the amount and circumstances.
If your issue involves a fresh item, prepared food, meat, seafood, bakery product, or produce item, contact the store or Guest Care as soon as possible. Photos, receipts, product labels, and packaging can help The Fresh Market review your concern.
The Fresh Market Delivery and Curbside Help
The Fresh Market partners with Instacart for many online delivery and curbside services. If your order was missing items, included incorrect substitutions, had quality problems, or included a delivery charge issue, start with Instacart support because Instacart may control the credit, refund, shopper communication, and delivery record.
If the issue appears to involve the store’s product quality or preparation, you may also submit feedback to The Fresh Market Guest Care after contacting Instacart.
The Fresh Market Product Recall and Safety Help
If your issue involves a recalled product, food safety concern, allergic reaction, contamination concern, or possible illness, save the product packaging, receipt, lot code, best-by date, photos, and any medical or store documentation. Review The Fresh Market product recall page and contact Guest Care or the local store for guidance.
For urgent medical concerns, contact a medical professional or emergency services. For possible foodborne illness or serious food-safety concerns, you may also contact the appropriate local health department.
How to Escalate a Fresh Market Problem
If your Fresh Market issue is not resolved after your first contact, take these steps:
- Save your receipt, product label, order confirmation, Instacart record, photos, and support messages.
- Write down the store location, date, time, and department involved.
- Ask whether the issue should be handled by the store, Guest Care, Instacart, or a local manager.
- Request written confirmation of any refund, replacement, credit, return approval, or follow-up.
- If your issue involves delivery or curbside, open a support request with Instacart and keep the case details.
- If your issue involves a payment card charge that is not resolved, contact your bank or card issuer for dispute options.
- If your issue involves food safety, preserve documentation and contact the appropriate health or safety authority if necessary.
Related Grocery Customer Service Pages
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Related Corporate Office Page
Other Helpful Consumer Resources
- CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
- ChargeOnMyCard.com – Look up confusing grocery, delivery, or Instacart-related charges.
- ThinkItsAScam.com – Research suspicious coupons, fake giveaways, and online shopping scams.
- ZeroStars.org – Read and share customer complaints and reviews.
- CSNDB.com – Find additional customer service contact and support resources.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with The Fresh Market, Instacart, or any grocery store location, and the information on this page is provided for consumer reference only.
Share Your Fresh Market Customer Service Experience
Have you contacted The Fresh Market customer service or visited a Fresh Market store recently? Share your experience below. Your review can help other customers understand how The Fresh Market handles store feedback, returns, refunds, product quality, delivery problems, curbside pickup issues, loyalty account questions, and complaint resolution.
Disclaimer: CustomerServiceNumbers.com is not affiliated with The Fresh Market, Instacart, or any grocery store location. Contact information may change, and customers should confirm details directly with The Fresh Market when possible. For delivery or curbside issues, The Fresh Market may direct customers to Instacart support.
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