Tempur-Pedic customers commonly need help tracking a mattress order, scheduling White Glove Delivery, changing a shipping address, using the 90-night sleep trial, returning a mattress, filing a warranty claim, troubleshooting an adjustable base, replacing a remote, managing Sleeptracker-AI, or resolving financing and retailer complaints. The correct support route depends on where the product was purchased and whether the issue involves Tempur-Pedic, an authorized retailer, a delivery provider, Wells Fargo, Fortiva, or Sleeptracker-AI.

How to Contact Tempur-Pedic Customer Service

Customer support: 1-800-821-6621
Monday through Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time
Sunday: 10:00 a.m. to 6:00 p.m. Eastern Time
Sleep Expert sales line: 1-888-811-5053
Contact form: Contact Tempur-Pedic
Help Center: Tempur-Pedic Help
Order status: Check Order Status
Warranty information: Tempur-Pedic Warranties
Official website: TempurPedic.com

Use customer support for an existing product or order. Use the Sleep Expert number for product selection and new sales questions. Current sales hours can vary by day and promotion, so confirm them on the official Contact page.

Best Support Route by Issue

Existing Tempur-Pedic.com order: Call 1-800-821-6621 or check Order Status.
New mattress or base recommendation: Call 1-888-811-5053 or use sales chat.
Direct mattress comfort return: Contact customer support during the 90-night trial.
Retail-store purchase: Begin with the selling retailer for returns, exchanges, delivery, and store policies.

Mattress warranty claim: Use the warranty claim form with the receipt, law tag, product photographs, and support-system photographs.
Adjustable-base mechanical problem: Use Tempur-Pedic troubleshooting and customer support.
Sleeptracker-AI app or monitor: Use Contact Support inside the app or email support@sleeptracker.com.
Wells Fargo financing: Call 1-877-805-7744.
Fortiva financing: Call 1-800-710-2961.
Serious product-safety concern: Stop using the product and contact Tempur-Pedic and the appropriate government safety agency.

Information to Gather Before Contacting Tempur-Pedic

The product model and size
The purchase and delivery dates
The seller or Tempur-Pedic Flagship Store
The order number, provided privately
The receipt or financing statement
The mattress or base serial number
A photograph of the law tag
Photographs of the complete product
Photographs of the defect or damaged area
Photographs of the foundation, frame, slats, or adjustable base
The delivery company and appointment date
Any existing support or warranty-case number
The requested delivery correction, return, repair, replacement, or refund

Do not publish complete order numbers, serial numbers, law tags, financing-account information, payment details, addresses, Sleeptracker credentials, private sleep data, or unredacted receipts in a public review.

Customer Service Versus the Corporate Office

Tempur-Pedic customer support handles orders, deliveries, sleep trials, returns, warranties, adjustable bases, and product questions.

Tempur-Pedic North America, LLC
1000 Tempur Way
Lexington, KY 40511

The Lexington location is a Tempur-Pedic and Tempur Sealy operating and correspondence location. It is not an automatic mattress-return facility, delivery depot, retail showroom, public repair counter, or guaranteed walk-in complaint office.

Do not ship a mattress, base, remote, pillow, topper, or other product to Lexington without written instructions and authorization.

Tempur-Pedic Parent Company

Tempur-Pedic is part of Tempur Sealy, which is owned by Somnigroup International Inc. The parent company changed its name from Tempur Sealy International Inc. to Somnigroup International Inc. in February 2025.

Somnigroup’s current principal executive office is:

Somnigroup International Inc.
100 Crescent Court, Suite 700
Dallas, TX 75201
1-800-878-8889

The Somnigroup number is a parent-company corporate number. It is not the ordinary Tempur-Pedic order, delivery, return, warranty, financing, or adjustable-base support line.

How to Check a Tempur-Pedic Order

Use the Order Status page with the order information supplied at checkout. Customers can also sign in to review eligible direct orders.

Contact customer support when:

The confirmation email was not received
The order status has not changed
The shipping address is incorrect
The delivery company has not contacted the customer
The shipment is incomplete
The delivered product is incorrect or damaged

Tempur-Pedic normally charges a credit card when the ordered products ship.

Changing an Order or Delivery Address

Call customer support as soon as possible. Tempur-Pedic may be able to update an address depending on the stage of fulfillment, but a change is not guaranteed and may involve a fee.

The shipping carrier generally cannot change the delivery address unless Tempur-Pedic authorizes the change. Save confirmation of an approved address correction.

White Glove Delivery

White Glove Delivery can include delivery into the home, setup of the mattress or base, and removal of eligible packaging.

Before delivery:

Confirm the date and delivery window.
Measure hallways, doors, stairs, and the bedroom.
Clear the path to the sleeping area.
Secure pets and valuables.
Confirm whether an old mattress or foundation will be removed.
Ask whether local recycling or disposal fees apply.
Inspect the product before the delivery team leaves.

White Glove Delivery is free for selected mattresses. Current policy lists a $600 surcharge per order for remote locations and Alaska or Hawaii.

Damaged, Missing, or Incorrect Deliveries

Inspect the mattress, base, packaging, and accessories promptly.

Note visible damage on the delivery paperwork.
Photograph the product and packaging.
Confirm whether every box and component was delivered.
Record the delivery company and appointment date.
Call Tempur-Pedic customer support.
Keep the product and packaging until instructions are provided.

Do not post delivery documents or photographs containing the full home address, telephone number, access instructions, or order number.

Tempur-Pedic 90-Night Sleep Trial

Qualifying mattresses purchased directly through TempurPedic.com, by telephone, or from a Tempur-Pedic Flagship Store include a 90-night trial beginning on the delivery date.

Tempur-Pedic asks customers to sleep on the mattress for at least 30 nights because:

The body may need time to adjust.
TEMPUR material can gradually soften.
The mattress may feel different from a showroom model.
Pillows, bedding, room temperature, and the base can affect comfort.

Contact customer support before the 90th night if the mattress remains unsuitable.

Mattress Return and Exchange Fees

An approved direct-purchase mattress return or exchange currently carries a $175 return fee.

For an exchange:

The customer pays any increase in product price.
A lower-priced replacement may be subject to the applicable refund calculation.
The original delivery, recycling, or other charges may not all be refundable.
The trial generally allows one mattress return or exchange.

Returns are not accepted after the 90-night trial period.

Products Excluded From the Mattress Trial

The ordinary 90-night mattress trial does not generally cover:

Pillows
Bed linens
Mattress toppers
Travel products
Bed frames
Adjustable bases purchased separately
Remotes and base accessories
Office chairs
Other personal-use accessories

These products may qualify for replacement when they arrive damaged or have a covered defect. The TEMPUR-ActiveBreeze Smart Bed Sleep System can have separate trial terms.

Retailer Purchases

A mattress or bedding product purchased from Mattress Firm, Costco, a furniture store, an authorized mattress retailer, a marketplace seller, or another business follows that seller’s return and exchange policy.

The retailer controls:

Comfort-trial length
Minimum-use periods
Return and exchange charges
Delivery and pickup fees
Restocking fees
Refund timing
Store credits
Promotional bundles and free items

Tempur-Pedic can still assist with an eligible manufacturer warranty, but it does not replace the retailer’s sales agreement.

Tempur-Pedic Mattress Warranty

Current Tempur-Pedic mattresses generally include a 10-year limited warranty. The exact warranty supplied with the model and purchase date controls.

Covered conditions can include:

A visible indentation greater than 0.75 inch
A covered manufacturing defect in the mattress material
A qualifying defect involving the mattress cover or zipper
Covered structural problems with an eligible flat foundation

The indentation must be measured without a person, weight, or pressure on the mattress.

Proper Mattress Support

Warranty coverage requires adequate support for the mattress and sleepers.

A proper frame should generally include:

Strong structural support
A center support for larger sizes
At least five or six legs for queen, king, and California king

At least four legs for twin and full sizes
A suitable foundation or adjustable base
Adequate support for slatted platforms

A mattress should not be placed directly on the floor, an untreated wood surface, an unsupported box spring, or an unsuitable frame when the warranty requires a compatible support system.

What the Mattress Warranty Does Not Cover

Common exclusions include:

Comfort preference
Normal softening or change in feel
An indentation measuring 0.75 inch or less
Damage caused by inadequate support
Burns, cuts, tears, or punctures
Liquid, moisture, mold, or staining
Unsanitary product conditions
Misuse, abuse, or improper storage
Used, returned, comfort-return, or previously owned products
Products bought from unauthorized sellers
Damage caused by moving or transportation

Use a waterproof mattress protector and retain the receipt, law tag, and support-system documentation.

How to File a Mattress Warranty Claim

Locate the purchase receipt or qualifying bank statement.
Find the law tag on the underside of the mattress.

Remove bedding.
Photograph the complete mattress.
Photograph the damaged or defective area.
Photograph the frame, foundation, slats, or adjustable base.
For sagging, place a straight broom handle or yardstick across the area.
Use a ruler or coin to show the unweighted depth.
Submit the official warranty form.
Retain the claim number and uploaded files.

Customers unable to submit an online claim can call 1-800-821-6621 for mail-in claim instructions.

Adjustable-Base Warranty Coverage

Adjustable-base warranties vary by exact model and purchase date. Some warranties advertise 10-, 15-, 20-, or 25-year terms, but full coverage may apply only during the early years.

Later warranty years may cover only:

Specific replacement parts
The metal frame
A prorated portion of a component

Labor, technician travel, transportation, shipping, electronics, motors, remotes, Sleeptracker components, fabric, legs, and other components may have shorter coverage.

Adjustable Base Troubleshooting

Before requesting service:

Confirm that all wired connections are secure.
Check that bedding or objects are not obstructing movement.
Confirm that the control-box light is on.
Unplug the base for 60 seconds.
Test a different grounded outlet.
Check or replace remote batteries.
Confirm that Child Lock is disabled.
Pair the remote again according to the manual.

Stop operating the base if wiring is damaged, the motor overheats, electrical components spark, or the frame moves unexpectedly.

Sleeptracker-AI Support

For Sleeptracker-AI app or monitor assistance:

Open the Sleeptracker-AI app.
Select Menu.
Select Help.
Select Contact Support.
Email support@sleeptracker.com when instructed.

Sleeptracker-AI can process sensitive sleep, breathing, snoring, environmental, and device information. Do not publish private sleep reports, account credentials, pairing codes, or health-related data in a public review.

Product Registration

Registration commonly requires:

Purchase date
Seller
Receipt
Product model
Law-tag information
Serial number

Mattress law tags are typically located on the underside near a corner. Base serial numbers may appear on the frame or power-down-box label.

Tempur-Pedic Financing

Tempur-Pedic currently offers financing through Wells Fargo Bank, N.A. and Fortiva Retail Credit.

Wells Fargo account support: 1-877-805-7744
Fortiva account support: 1-800-710-2961
Financing information: Tempur-Pedic Financing

The financing provider—not Tempur-Pedic customer service—controls:

Credit applications and decisions
Credit limits
Statements and payments
Interest and promotional financing terms
Late fees
Lost or stolen cards
Billing disputes
Credit reporting
Account closure

A retailer may offer a different financing company. Review the statement to identify the actual lender.

Split Payments and Credit-Card Charges

Tempur-Pedic currently allows eligible online customers to split an order between two payment methods, including two cards or financing plus another card.

A card is generally charged when the product ships. Split shipments can therefore create separate transactions at different times.

Review whether a duplicate-looking entry is a pending authorization, separate shipment, or completed duplicate charge before filing a billing dispute.

Privacy and Connected-Product Data

Tempur-Pedic websites, stores, adjustable bases, applications, financing, delivery systems, and Sleeptracker services may collect different categories of information.

These can include:

Contact and shipping information
Purchase and warranty records
Website and app activity
Device information
Sleep and environmental information
Financing information submitted to a lender
Customer-service communications

Use the privacy options and request methods in Tempur-Pedic’s current Privacy Policy. Identity verification may be required.

Product Safety and Recalls

Check the product model, law tag, base label, and serial number when researching a recall or safety notice. A recall affecting one adjustable-base model does not automatically affect every Tempur-Pedic product.

Stop using a product and disconnect power when safe if it:

Smokes, sparks, or overheats
Has exposed or damaged wiring
Moves without being commanded
Has a cracked structural component
Traps or pinches a person or pet
Has been exposed to flooding or significant liquid damage

Report serious consumer-product hazards through SaferProducts.gov or call the U.S. Consumer Product Safety Commission at 1-800-638-2772.

How to Escalate a Tempur-Pedic Complaint

Identify whether the purchase was direct or through a retailer.
Contact the seller responsible for the return, delivery, or sales agreement.

Call Tempur-Pedic at 1-800-821-6621 for direct orders and manufacturer warranty concerns.
Collect the receipt, law tag, photographs, and support-system evidence.
Request and retain a case number.
Ask for the return, warranty, delivery, or refund decision in writing.
Reply through the existing case rather than opening duplicate claims.

Contact Wells Fargo or Fortiva directly for financing-account disputes.
Use Sleeptracker support for app and monitor data problems.
Report an immediate safety hazard through the proper government channel.

Tempur-Pedic Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Tempur-Pedic reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.

Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about comfort, support, durability, delivery, warranties, sleep trials, adjustable bases, financing, or customer service.

Frequently Asked Questions

What is Tempur-Pedic customer service?

Call 1-800-821-6621.

What are Tempur-Pedic’s customer-service hours?

Current hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. ET, Saturday from 9:00 a.m. to 6:00 p.m. ET, and Sunday from 10:00 a.m. to 6:00 p.m. ET.

What is the Tempur-Pedic sales number?

Call a Sleep Expert at 1-888-811-5053.

How long is the Tempur-Pedic sleep trial?

Qualifying direct mattress purchases have a 90-night trial beginning on delivery day. Tempur-Pedic asks customers to try the mattress for at least 30 nights.

Does Tempur-Pedic charge for mattress returns?

An approved direct-purchase mattress return or exchange currently carries a $175 return fee.

How long is the Tempur-Pedic mattress warranty?

Current mattresses generally include a 10-year limited warranty. The exact warranty supplied with the product controls.

How much sagging is covered?

Current mattress warranty terms use a visible unweighted indentation greater than 0.75 inch, subject to support and other warranty requirements.

Can I return a pillow or topper?

These personal-use products are generally not returnable for comfort preference but may qualify for replacement if damaged at delivery or defective.

Where is Tempur-Pedic located?

Tempur-Pedic North America uses 1000 Tempur Way in Lexington, Kentucky. Parent company Somnigroup lists its principal executive office in Dallas, Texas.

Related Customer Service Pages

Related Corporate Office Resource

Somnigroup also owns Mattress Firm. For retailer-specific headquarters and complaint information, visit the Mattress Firm Corporate Office page.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Tempur-Pedic North America, Tempur Sealy, Somnigroup International, Mattress Firm, Wells Fargo, Fortiva, Sleeptracker-AI, a retailer, delivery company, or warranty-service provider.

The purpose of this page is to help consumers locate the correct support route, document complaints, request appropriate resolutions, and report whether the seller or company resolved the issue.

Share Your Experience

Describe the mattress, base, pillow, topper, bedding, delivery, financing account, or connected service involved; the support route used; whether a case number was created; the resolution requested; the response received; and whether the issue was resolved.

Privacy warning: Do not publish complete order numbers, serial numbers, law-tag photographs, home addresses, financing-account numbers, Social Security numbers, payment information, Sleeptracker credentials, private sleep or health information, delivery documents, or private support correspondence.

Page Update Note

This page was updated on July 28, 2026. The update verified Tempur-Pedic’s current customer-service number and seven-day support hours, added the Sleep Expert and online support routes, clarified the Lexington Tempur-Pedic location and Somnigroup’s Dallas parent-company headquarters, added the current 90-night mattress trial and $175 return fee, and expanded guidance for warranties, mattress support, claim photographs, adjustable bases, Sleeptracker-AI, delivery, financing, privacy, product safety, and complaint escalation. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Tempur-Pedic North America, Tempur Sealy, Somnigroup International, Mattress Firm, Wells Fargo, Fortiva, Sleeptracker-AI, a retailer, delivery company, or repair provider. It cannot access orders or financing accounts, schedule deliveries, approve returns, issue refunds, decide warranty claims, replace mattresses, repair adjustable bases, change credit reports, recover Sleeptracker accounts, provide medical advice, or act on behalf of Tempur-Pedic.

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Tempur-Pedic Customer Service: Returns, Warranty and Delivery Help