AeroBed customers commonly need help when an air mattress loses firmness, develops a suspected leak, has a pump or valve problem, or may qualify for warranty service. The correct support route depends on whether the issue involves the product itself, a manufacturer warranty, or an order placed with a retailer.
How to Contact AeroBed Customer Service
- Customer service: 1-800-835-3278
- Customer-service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. ET
- TDD: 316-832-8707
- Online contact form: Submit an AeroBed support request
- Product registration: Register an AeroBed product
- FAQs and troubleshooting: View AeroBed support articles
- Warranty information: Review the AeroBed limited warranty
AeroBed’s contact form allows customers to describe the problem and upload photographs. Clear pictures of the mattress, pump, valve, product label and damaged area may help the support team evaluate a claim more efficiently.
Best AeroBed Support Route by Issue
- Suspected leak or loss of firmness: Review the AeroBed FAQ and complete the recommended leak-identification steps before requesting warranty service.
- Defective pump, valve or mattress: Call AeroBed or submit the online contact form.
- Warranty claim: Contact AeroBed before shipping the product. A return authorization may be required.
- Refund or ordinary return: Contact the retailer that sold and charged you for the product.
- Shipping, cancellation or payment dispute: Contact the retailer shown on the receipt or card statement.
- Replacement pump, valve, adapter or patch kit: Review AeroBed’s parts information and ask support to confirm compatibility with the exact model.
- Potential safety defect: Stop using the product, contact AeroBed and check the U.S. Consumer Product Safety Commission recall database.
- Website accessibility help: Call 1-800-835-3278 or use the official contact form.
Information to Gather Before Contacting AeroBed
Having the following information available may reduce repeated contacts:
- The AeroBed model name and model number
- The mattress size
- The date and place of purchase
- A copy of the original receipt
- Photographs of the product label and affected area
- A description of when the problem began
- Results of any leak test or troubleshooting already completed
- The case number from an earlier AeroBed contact
- The resolution requested, such as troubleshooting, a replacement part or warranty review
Do not send complete payment-card information, account passwords or other sensitive financial information through a general support form.
AeroBed Customer Service Versus the Corporate Office
AeroBed is a consumer brand supported through The Coleman Company and its parent organization, Newell Brands Inc. AeroBed does not publish a separate independent corporate headquarters for the brand.
Use AeroBed customer service for product troubleshooting, warranty questions, repair guidance and return authorization. Newell Brands’ corporate switchboard should not be used as a substitute for consumer care.
- Newell Brands corporate office: 5 Concourse Parkway NE, 8th Floor, Atlanta, GA 30328
- Newell Brands corporate phone: 770-418-7000
The corporate office is not a repair center, warranty-return facility or retailer refund department. Do not mail an AeroBed mattress to the Atlanta headquarters.
AeroBed Leak Troubleshooting and Repairs
A loss of firmness immediately after inflation does not always mean that the mattress is punctured. AeroBed explains that the material may stretch after initial inflation. Add air to the desired firmness and monitor the mattress before beginning a leak search.
For a suspected leak:
- Fully inflate the mattress.
- Listen for hissing around the sleep surface, seams, valve and pump area.
- Move a hand slowly above the mattress to detect escaping air.
- Inspect the top surface first, followed by the sides and bottom.
- Follow the official patching instructions for the mattress material.
Large holes, long cuts, damaged pumps, failed seams and valve defects may not be suitable for a simple patch. Contact AeroBed before attempting a repair that could affect warranty eligibility.
AeroBed also advises keeping the electric pump dry and allowing the mattress to dry completely before folding and storage.
AeroBed Warranty Claims
AeroBed products have a limited warranty against defects in materials and workmanship. The exact warranty period can vary by product, so review the documentation included with the mattress.
The warranty is generally limited to the original retail purchaser and requires proof of purchase. Dealers and retail stores cannot change the manufacturer’s warranty terms.
Call 1-800-835-3278 before sending a product for warranty inspection. Do not ship an AeroBed to Coleman without authorization.
Authorized U.S. Warranty Return Facility
The Coleman Company, Inc.
Attn: Returns Dept.
3600 North Hydraulic
Wichita, KS 67219
This Wichita location is a warranty-return facility. It is not AeroBed’s corporate headquarters and should not be used for an ordinary retailer return. Customers are instructed to obtain authorization and include the requested identifying information and proof of purchase.
Canadian Warranty Information
Sunbeam Corporation (Canada) Ltd.
Coleman Division
20 B Hereford Street
Brampton, ON L6Y 0M1
- Local Canadian number: 905-593-6100
- Canadian toll-free number: 1-800-387-6161
Returns, Refunds, Orders and Billing
AeroBed’s official website directs customers to outside retailers to purchase mattresses and accessories. The retailer that accepted the order and payment normally controls its own cancellation, return, refund, exchange and shipping policies.
For an ordinary return, contact the seller listed on the receipt. Do not send the product to AeroBed’s warranty facility unless AeroBed has issued the required authorization.
A retailer return and an AeroBed warranty claim are different processes:
- Retailer return: Used when returning a recent purchase under the seller’s policy.
- Manufacturer warranty claim: Used when requesting review of a covered defect.
- Card or payment dispute: Begin with the merchant that appears on the billing statement.
AeroBed does not publish a recurring subscription or membership-billing program on its current support website.
Product Safety and Recall Information
Stop using an AeroBed if it overheats, produces smoke or a burning odor, has exposed wiring, repeatedly trips an electrical circuit, or appears to create another immediate safety risk.
Customers can check current consumer-product recalls through the U.S. Consumer Product Safety Commission recall database. Search using the brand, model number and product description.
Standard inflatable air mattresses are not safe sleep surfaces for infants. Review the CPSC’s inflatable air mattress safety guidance before allowing a child to use the product.
How to Escalate an AeroBed Complaint
- Call AeroBed at 1-800-835-3278 or submit the official contact form.
- Explain the model, purchase date, problem and troubleshooting already completed.
- Request and save the case number.
- Upload clear photographs and proof of purchase when requested.
- State the specific resolution requested.
- Follow up using the same case number if no response arrives within the stated timeframe.
- For a payment, shipment or ordinary return dispute, escalate through the retailer instead of the manufacturer.
If a warranty dispute remains unresolved after normal support contacts, ask for a supervisor or consumer-relations review. Newell Brands’ corporate switchboard may be used for an appropriate unresolved corporate escalation, but corporate staff cannot replace the standard warranty-authorization process.
Company and Ownership Information
AeroBed is an inflatable-mattress and accessories brand associated with The Coleman Company and Newell Brands Inc. The official AeroBed website is operated within Newell Brands’ family of companies.
AeroBed mattresses and accessories are generally sold through outside retailers. Inventory, prices and seller return policies can differ by retailer.
AeroBed Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published AeroBed reviews. A displayed rating of 0 out of 5 reflects the absence of submitted ratings and should not be interpreted as a zero-star customer verdict.
Until customers submit moderated reviews, this page should not claim that AeroBed customers commonly praise or complain about any particular issue.
Frequently Asked Questions
What is the AeroBed customer-service phone number?
Call 1-800-835-3278.
What are AeroBed’s customer-service hours?
Published phone hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
Does AeroBed publish a customer-service email address?
AeroBed directs customers to its online contact form rather than publishing a standalone general support email address.
How do I start an AeroBed warranty claim?
Call customer service or use the contact form. Keep the original receipt and do not ship the product until AeroBed provides instructions or authorization.
Where do I return an AeroBed?
For an ordinary refund or exchange, contact the retailer that sold the product. The Wichita warranty facility should be used only when AeroBed or Coleman authorizes the shipment.
Why is my AeroBed losing firmness?
Initial firmness loss may result from the mattress material stretching. Add air and monitor it. If the problem continues, follow AeroBed’s leak-identification instructions.
Can AeroBed send a replacement pump or valve?
Availability depends on the mattress model. Contact AeroBed with the exact model number before purchasing or requesting a replacement part.
Can I use an AeroBed as my permanent mattress?
AeroBed states that its inflatable mattresses are intended for occasional use rather than permanent everyday use.
Is the Atlanta corporate office an AeroBed repair center?
No. Newell Brands’ Atlanta office is a corporate headquarters, not a repair center or warranty-return warehouse.
How do I report an unsafe AeroBed?
Stop using the product, contact AeroBed and submit a report to the U.S. Consumer Product Safety Commission when appropriate.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by AeroBed, The Coleman Company or Newell Brands.
Its purpose is to help consumers locate support routes, document complaints and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The AeroBed product involved
- The phone, form, retailer or other support route used
- Whether AeroBed created a case number
- The resolution you requested
- The response you received
- Whether the issue was resolved
Privacy warning: Do not publish complete order numbers, payment-card information, home addresses, account credentials, private support correspondence or unredacted receipts. Check photographs for shipping labels and other personal information before uploading them.
Page Update Note
This page was updated on July 27, 2026. The update verified AeroBed’s current phone number and hours, added the official form, registration and warranty routes, distinguished retailer returns from manufacturer warranty claims, identified the authorized warranty-return facilities, corrected Newell Brands’ headquarters address, and removed unsupported customer-review themes.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with AeroBed, The Coleman Company or Newell Brands. CustomerServiceNumbers.com cannot access customer accounts, cancel orders, issue refunds, approve warranties, authorize returns, replace products, perform repairs or act on behalf of AeroBed or its retailers.