Coleman customers may need help with a tent, cooler, sleeping bag, camping stove, lantern, chair, canopy, replacement part, warranty claim, Coleman.com order, return, damaged product, or licensed Coleman product. Coleman provides customer service by phone, online chat, contact form, warranty claim tools, replacement-parts resources, and separate support channels for certain licensed products.
Coleman Customer Service Contact Information
- Coleman Customer Service: 1-800-835-3278
- Phone & Chat Hours: Monday-Friday, 9:00 AM-5:00 PM ET
- Contact Form: Coleman Contact Us
- Support Center: Coleman Support
- Warranty Information: Coleman Warranty Information
- Licensed Product Support: Coleman Licensed Product Support
- Pools & Inflatable Spas: 1-855-838-3888
- ATVs, UTVs & Karts: 1-888-405-8725
- Parent Company: Newell Brands
- Newell Brands Headquarters: 5 Concourse Parkway, Atlanta, GA 30328
- Newell Brands Corporate Phone: 770-418-7000
- Coleman Lantern & Stove Repair Department: 3600 N. Hydraulic, Wichita, KS 67219
- Official Website: Coleman.com
Customer-service hours update: Coleman currently lists phone and chat availability Monday through Friday from 9:00 AM to 5:00 PM Eastern Time. The older 8:00 AM-5:00 PM Central Time hours previously shown on this CustomerServiceNumbers.com page should be replaced.
Best Coleman Support Route by Issue
- General Coleman product question: Call 1-800-835-3278, use chat, or submit the Coleman Contact Us form.
- Warranty claim: Use Coleman’s online warranty claim process and have proof of purchase and product photographs available.
- Replacement part: Search Coleman’s replacement-parts resources using the exact product model.
- Coleman.com return: Start a return through Coleman Support and obtain the required Return Authorization.
- Damaged or undelivered Coleman.com order: Use the dedicated order-problem option on Coleman’s Contact Us page.
- Lantern or stove repair: Review Coleman’s Flat Rate Service information before shipping the product to Wichita.
- Pool or inflatable spa: Contact the separate licensed-product support number at 1-855-838-3888.
- Coleman ATV, UTV or go-kart: Contact Coleman Powersports at 1-888-405-8725.
- RV, HVAC, footwear, apparel or another licensed Coleman product: Use Coleman’s Licensed Product Support directory because these products may have a different manufacturer and warranty provider.
Information to Have Before Contacting Coleman
Coleman support is easier when the exact product and purchase can be identified.
Gather:
- Product name
- Model number
- Date code when applicable
- Purchase date
- Retailer or website where the product was purchased
- Proof of purchase
- Delivery information when applicable
- Description of the problem
- Photographs of the entire product
- Close-up photographs of the damaged or defective area
- Previous Coleman case number when applicable
Coleman’s online warranty process can also request photographs showing the model number and date code.
Do not discard a product involved in a warranty claim until Coleman provides instructions about what to do with it.
Coleman Warranty Coverage
Coleman does not use one warranty period for every outdoor product.
Current U.S. limited warranty periods include:
- Standard hard coolers: 1 year
- Coleman Pro hard coolers: 10 years
- Standard soft coolers: 1 year
- Coleman Pro soft coolers: 3 years
- Water jugs and carriers: 5 years
- Drinkware: Lifetime while the original purchaser owns the product
- Most tents: 1 year
- Coleman PEAK1 tents: 5 years
- Canopies: 1 year
- Most sleeping bags: 5 years
- Most lanterns: 3 years
- Flashlights: 3 years
- Grills: 3 years
- Most camping stoves: 3 years
- Coleman Guide Series Dual Fuel stoves: 5 years
- Camp seating: 1 year
- Tables: 1 year
- Camping cots: 1 year
Check the current warranty chart for the exact product because exceptions apply and warranty terms can change.
What Does the Coleman Warranty Cover?
Coleman’s current limited warranty generally covers qualifying manufacturing defects during the applicable warranty period when the product has been used normally and cared for according to Coleman’s instructions.
Coleman lists exclusions that can include:
- Normal wear and tear
- Cosmetic scratches, dents, scuffs, stains or fading that do not impair function
- Misuse or abuse
- Improper cleaning or neglect
- Accidents
- Unauthorized alterations
- Fire or theft
- Commercial use
Warranty eligibility depends on the exact product, purchase date, defect, and warranty terms.
How to File a Coleman Warranty Claim
U.S. consumers can use Coleman’s online Warranty Claim Form.
The process generally asks for:
- Customer contact information.
- Product category and model number.
- Description of the defect or problem.
- Purchase date and retailer.
- Product date code when applicable.
- Photographs of the product and defect.
- Proof of purchase.
- Additional information needed to validate the claim.
Coleman states that customers can also call 1-800-835-3278 Monday-Friday from 9:00 AM to 5:00 PM Eastern Time.
Proof of purchase and delivery may be required to show when and where the product was purchased.
Coleman advises customers to keep the product until specific instructions are provided.
Coleman Licensed Products Have Different Support
Not every product displaying the Coleman name is manufactured or warranted directly by The Coleman Company.
Coleman’s current warranty information specifically identifies categories that can be made by licensed partners, including:
- Apparel
- ATVs
- UTVs
- Go-karts
- Home textiles
- HVAC products
- Optics
- Pet gear
- Pools
- Inflatable spas
- Propane cylinders
- Recreational vehicles
- Repellents
- Solar panels
These products may have different customer-service numbers, manufacturers, warranties, and replacement-parts procedures.
Use Coleman’s official Licensed Product Support page before calling ordinary Coleman customer service about one of these products.
Coleman Replacement Parts
Coleman provides replacement-parts resources for several major product categories, including:
- Tent parts
- Grill and stove parts
- Cooler parts
- Lighting parts
When looking for a replacement part, use the exact model number rather than ordering based only on the product’s appearance.
Older Coleman products can have multiple versions or production dates that use different parts.
Coleman also provides information for legacy and hard-to-find parts through replacement-parts partners.
If a part failure appears to be a warranty defect, contact Coleman before purchasing the replacement yourself.
Coleman.com Return Policy
Unused products purchased directly from Coleman.com can currently be returned in their original condition and packaging within 60 days of the order date.
Important conditions include:
- An advance Return Authorization is required.
- The merchandise must reach Coleman within the applicable 60-day period.
- Eligible refunds are issued to the original payment method.
- Original shipping charges are not refunded.
- Final Sale products cannot be returned.
Products purchased from Walmart, Amazon, Target, a sporting-goods store, or another retailer are generally subject to that retailer’s ordinary return policy rather than Coleman.com’s direct-purchase return process.
A manufacturer warranty claim is separate from a retailer return.
Coleman Order Tracking and Shipping
Coleman.com customers can check Order Status using the order confirmation number and ZIP code or through a Coleman account.
Coleman states that warehouse processing normally requires approximately one to two business days before shipment, although high-volume periods can take longer.
Current published shipping options include standard and expedited methods, with availability depending on the product and destination.
If an order arrives damaged or is not delivered, use the dedicated damaged or undelivered order option on Coleman’s official Contact Us page.
Keep:
- Order confirmation
- Tracking information
- Shipping carton
- Product packaging
- Photographs of damage
until the issue is resolved.
Coleman Lantern and Stove Repair Service
Coleman continues to operate a Flat Rate Service program for certain lanterns and camping stoves.
Eligible products include various:
- Dual-fuel lanterns
- Dual-fuel stoves
- Kerosene lanterns
- Propane lanterns
- Propane stoves
Current flat-rate prices listed by Coleman are:
- Liquid-fuel lantern: $55
- Liquid-fuel stove: $55
- Propane lantern: $40
- Propane stove: $40
The service includes labor, required repair parts, and return shipping but does not include cosmetic restoration such as painting or polishing.
Coleman currently advises allowing approximately 8-10 weeks for service and return shipping.
The service address is:
The Coleman Company, Inc.
Attn: Service Dept
3600 N. Hydraulic
Wichita, KS 67219
Before shipping a stove or lantern, download and follow Coleman’s current service form.
Coleman specifically instructs customers to drain liquid fuel before shipping and not to ship propane cylinders. Lantern customers should also follow Coleman’s instructions about removing certain components.
Coleman Product Safety
Camping products can involve fuel, fire, carbon monoxide, electricity, pressure, water, or other hazards.
Always follow the instructions and warnings supplied with the exact product.
For stoves, lanterns, grills, heaters, and similar fuel-burning equipment:
- Use only approved fuel and cylinders.
- Follow ventilation requirements.
- Never ignore signs of leaking fuel.
- Stop using damaged fuel-system components.
- Do not modify safety components.
For tents, canopies, water products, sleeping products, and other outdoor gear, follow the product-specific instructions and weather limitations.
If a Coleman product appears unsafe or has suffered a serious failure, stop using it until the problem has been evaluated.
Who Owns Coleman?
Coleman is part of Newell Brands, a publicly traded consumer-products company whose portfolio also includes brands such as Rubbermaid, Sharpie, Graco, Yankee Candle, Oster, Contigo, and others.
Newell Brands currently lists its global headquarters as:
Newell Brands
5 Concourse Parkway
Atlanta, GA 30328
770-418-7000
Newell Brands opened its current Sandy Springs headquarters in 2025.
The Newell Brands corporate office is not the preferred route for an ordinary Coleman warranty claim, replacement part, Coleman.com order, or product question. Use Coleman Consumer Service at 1-800-835-3278 first.
Is Coleman Still Based in Wichita?
Wichita remains an important Coleman service location, and Coleman continues to publish the 3600 N. Hydraulic address for its lantern and stove repair department.
However, that address should not be described as the current global headquarters of Coleman’s parent company.
Coleman’s parent company, Newell Brands, currently lists its headquarters in Atlanta, Georgia.
For repairs being sent to Wichita, follow Coleman’s current shipping instructions rather than mailing an unrelated complaint or return to the repair department.
How to Escalate a Coleman Customer Service Complaint
If the first Coleman contact does not resolve the issue:
- Gather the model number, date code, receipt, photographs, and previous case information.
- Confirm whether Coleman or a licensed manufacturer is responsible for the product.
- Call Coleman at 1-800-835-3278 or use the official contact form.
- Clearly explain the defect, order issue, missing part, warranty problem, or other concern.
- State the resolution you are requesting.
- Ask for a case number when available.
- Keep emails, photographs, receipts, shipping tracking, and warranty documentation.
- Request additional review if the first response does not address the issue.
- Do not send a product to Coleman unless you have received the appropriate return, warranty, or repair instructions.
For merchandise purchased from another retailer, keep the retailer involved when the problem may still qualify for its return, exchange, or refund policy.
Coleman Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 2.6 out of 5 stars based on 5 Coleman reviews.
The five visible reviews are older submissions dated between 2014 and 2018.
They describe several different experiences:
- July 2018: A customer complained about the ice retention and warped lid of a Coleman cooler and said a warranty replacement was not provided without a receipt.
- January 2016: A customer asked for help finding and replacing a battery in a Coleman CPX6 Dual Lantern.
- June 2015: A customer asked what type of non-stick coating was used on a Coleman steel griddle.
- June 2014: A customer described receiving the wrong replacement canopy cover more than once and complained about return shipping, follow-up, and not receiving the expected refund or correct part.
- May 2014: A customer asked for help with an inflatable Coleman boat that was losing air from two chambers.
These reviews provide historical examples involving warranty documentation, replacement parts, product questions, product defects, and customer-service follow-up.
However, all five reviews are approximately eight to twelve years old and represent a very small sample. They should not be treated as evidence of Coleman’s current overall customer-service performance or product quality.
Customers who have recently contacted Coleman can leave a review below describing the product involved, support route used, response received, and whether the problem was resolved.
Frequently Asked Questions
What is the Coleman customer service phone number?
Coleman Customer Service can currently be reached at 1-800-835-3278.
What are Coleman customer service hours?
Coleman currently lists phone and chat availability Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
Does Coleman have live chat?
Yes. Coleman currently provides chat through its official support website during published support hours.
How do I file a Coleman warranty claim?
Use Coleman’s official online Warranty Claim Form or contact Customer Service. Have the product model, purchase information, proof of purchase, and photographs available.
How long is a Coleman warranty?
Warranty length depends on the product. For example, standard hard and soft coolers currently have one-year warranties, Coleman Pro hard coolers have 10 years, most tents have one year, most sleeping bags have five years, and most camping stoves and grills have three years.
Can I return something purchased from Coleman.com?
Unused eligible products purchased from Coleman.com can currently be returned in their original condition within 60 days of the order date. An advance Return Authorization is required, and Final Sale items are excluded.
Does Coleman sell replacement parts?
Yes. Coleman provides replacement-parts resources for tents, coolers, grills, stoves, lighting, and other products. Availability depends on the model and age of the product.
Does Coleman repair old lanterns and stoves?
Coleman currently provides a Flat Rate Service program for qualifying liquid-fuel, propane, dual-fuel, and kerosene lanterns and stoves.
Is Coleman Powersports the same customer-service department?
No. ATVs, UTVs, go-karts, and several other Coleman-branded product categories are manufactured or supported by licensed partners and have separate customer-service routes.
Who owns Coleman?
Coleman is a Newell Brands outdoor and recreation brand.
Where is Coleman’s corporate headquarters?
Coleman’s parent company, Newell Brands, lists its global headquarters at 5 Concourse Parkway, Atlanta, GA 30328. Coleman’s 3600 N. Hydraulic address in Wichita remains an active lantern and stove repair location.
Related Customer Service Pages
- REI Customer Service – outdoor equipment orders, returns, warranties, product problems, and store support
- YETI Customer Service – coolers, drinkware, orders, returns, warranty claims, and product support
- Ozark Trail Customer Service – camping products, replacement parts, warranty questions, and product help
- Cabela’s Customer Service – outdoor gear orders, returns, store support, and product questions
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Coleman, The Coleman Company, Newell Brands, REI, YETI, Walmart, Ozark Trail, Cabela’s, an authorized Coleman retailer, or a Coleman licensee.
This page separates ordinary Coleman Consumer Service from licensed-product support and distinguishes Coleman’s Wichita repair facility from Newell Brands’ corporate headquarters so customers can use the correct support route.
Share Your Coleman Customer Service Experience
If you have contacted Coleman about a tent, cooler, lantern, stove, sleeping bag, chair, canopy, replacement part, warranty claim, Coleman.com order, return, repair, or another customer-service concern, describe the product involved, which support route you used, how Coleman responded, and whether the problem was resolved.
Privacy warning: Do not post your complete product serial information, order number, case number, home address, telephone number, private email address, payment information, receipt, shipping label, account password, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Coleman, The Coleman Company, Newell Brands, any Coleman licensee, retailer, repair provider, delivery carrier, or payment provider.
CustomerServiceNumbers.com cannot approve a warranty claim, provide a replacement part, repair a lantern or stove, process a Coleman.com return, issue a refund, determine product safety, or act on behalf of Coleman or Newell Brands.
Coleman telephone numbers, support hours, warranty periods, return policies, replacement-part availability, repair prices, licensed-product manufacturers, shipping rates, and corporate information can change. Verify important information directly through Coleman.com and the support information for the exact product before making a return, warranty, repair, or replacement decision.
