Ozark Trail is Walmart’s outdoor recreation brand, offering tents, canopies, coolers, chairs, lighting, drinkware, fishing equipment, wagons, bicycles, camping accessories, and other outdoor products.
Walmart handles purchase, return, order, and recall questions. Warranty service and replacement parts may be handled by the supplier that manufactured the specific Ozark Trail product.
How to Contact Ozark Trail Customer Service
- Walmart customer service: 1-800-925-6278, also written as 1-800-WALMART
- Product support appearing on many current Ozark Trail items: 1-833-908-2025
- Alternate support appearing on certain tents, canopies, and soft coolers: 1-888-774-5840
- Product-specific email used on certain models: [email protected]
- Walmart Help Center and chat: Walmart Customer Help
- Ozark Trail products: Shop Ozark Trail at Walmart
- Walmart store locator: Find a Walmart Store
Important: Ozark Trail does not have one universal warranty or replacement-parts number covering every product.
Current Ozark Trail products may be manufactured and serviced by different suppliers. The correct support number should appear on the product page, packaging, instruction manual, warranty card, label, or replacement-parts diagram.
Call Walmart at 1-800-925-6278 for help with a Walmart purchase, order, return, refund, missing item, damaged shipment, store complaint, or product recall.
Which Ozark Trail Number Should You Call?
Call Walmart Customer Service
Call 1-800-925-6278 when the issue involves:
- A recent in-store purchase
- A Walmart.com order
- A damaged or missing shipment
- A return or refund
- An incorrect product in the box
- A receipt or purchase-history question
- A Marketplace order
- A safety recall
- Difficulty identifying the correct product supplier
- An unresolved complaint involving a Walmart store
Call the Product-Specific Supplier
Use the number printed in the product manual or Walmart item listing for:
- Warranty claims
- Replacement tent poles
- Canopy frames and tops
- Cooler handles, latches, drain plugs, or zippers
- Flashlight or lantern warranty service
- Chair frames and fabric
- Wagon wheels or hardware
- Missing assembly components
- Technical product questions
- Parts for products outside Walmart’s return period
The number 1-833-908-2025 appears on numerous current Ozark Trail tents, canopies, hard-sided coolers, and lighting products. Published hours vary by listing, but many show service seven days a week from 7 a.m. to 9 p.m. Central Time.
The number 1-888-774-5840 appears on certain tents, lighted canopies, and soft-sided coolers serviced by Insight 2 Design. Those listings generally show hours of Monday through Friday from 8 a.m. to 5 p.m. Central Time.
These examples are not universal. Always use the contact information associated with the exact item number or model.
How to Identify Your Ozark Trail Product
Before calling, locate as many of the following details as possible:
- Walmart item number
- Ozark Trail model number
- UPC or barcode number
- Approximate purchase date
- Walmart receipt or online order number
- Photographs of the complete product
- Photographs of the damaged or missing component
- Product dimensions, capacity, and color
- Part number from the instruction manual
- Name of the manufacturer or importer printed on the label
For online purchases, sign in to your Walmart account and open the order details. The original product page may contain warranty information, a supplier telephone number, and links to manuals or replacement parts.
For an older product, search Walmart.com using the model number rather than only searching for “Ozark Trail tent,” “Ozark Trail cooler,” or another broad description.
Ozark Trail Warranty Information
Warranty coverage varies considerably by product. Ozark Trail does not offer one brand-wide warranty covering every outdoor item.
Examples found on current Walmart listings include:
- Six-month limited warranties on certain tents and canopies
- One-year warranties on some fishing and outdoor products
- Two-year limited warranties on certain flashlights
- Supplier-specific limited warranties on coolers and camping equipment
The warranty for the exact model controls. A warranty on one Ozark Trail tent, cooler, flashlight, or canopy should not be assumed to apply to another model.
What May Be Required for Warranty Service
- Original sales receipt or Walmart order record
- Product model and item number
- Photographs showing the defect
- A description of how and when the problem occurred
- The purchaser’s name and contact information
- Return of the damaged part when requested
- Payment of shipping costs when excluded from coverage
Warranty coverage commonly applies to defects in materials or workmanship. Damage caused by storms, excessive wind, snow accumulation, improper setup, misuse, ordinary wear, fading, punctures, animals, improper storage, or unauthorized modifications may be excluded.
Do not dispose of the product or damaged part until the supplier confirms whether photographs, inspection, or return shipment will be required.
Ozark Trail Replacement Parts
Customers commonly search for replacement parts for:
- Tent poles and pole sections
- Tent rainflies
- Tent stakes and guy lines
- Canopy tops
- Canopy frames and corner brackets
- Canopy push buttons and sliders
- Cooler handles and latches
- Cooler drain plugs
- Soft-cooler zippers and straps
- Chair fabric and feet
- Wagon wheels and hardware
- Flashlight switches and battery holders
- Tumbler lids, straws, and gaskets
Ozark Trail Canopy Replacement Tops
Walmart sells replacement canopy tops for certain Ozark Trail models. Before ordering, confirm:
- Whether the frame has straight or slanted legs
- The advertised canopy size
- The actual shaded-area dimensions
- The number and location of roof vents
- The frame model number
- The attachment style
- Whether the listing includes only the fabric top or a complete frame
A replacement top advertised as 10 feet by 10 feet may not fit every Ozark Trail 10-by-10 canopy. Straight-leg and slant-leg frames commonly use different tops and attachment points.
Ozark Trail Cooler Parts
For a damaged cooler zipper, handle, hinge, latch, seal, or drain plug:
- Locate the cooler’s capacity, model number, and Walmart item number.
- Photograph the cooler and damaged component.
- Check the Walmart product page for warranty information.
- Call the supplier listed for that exact model.
- Ask whether an individual replacement part is available before requesting a complete replacement.
Soft-sided cooler zippers and fabric sections may not be replaceable in the same way as hard-cooler latches, handles, or drain plugs.
Returning an Ozark Trail Product to Walmart
Walmart’s standard policy generally allows most items sold by Walmart to be returned within 90 days of purchase or delivery. Exceptions apply to certain categories.
Items sold and shipped by a Walmart Marketplace seller may use a 30-day return period or the seller’s applicable return terms.
Before returning an Ozark Trail product:
- Check the receipt or order history for the return deadline
- Confirm whether Walmart or a Marketplace seller sold the item
- Gather the product, accessories, packaging, and receipt
- Remove personal belongings from tents, coolers, bags, and wagons
- Save photographs of any defect or shipping damage
- Start the return through the Walmart app or account when purchased online
A retailer return is different from a manufacturer warranty claim. Walmart may direct a customer outside the normal return period to the supplier listed in the product warranty.
Current Ozark Trail Product Recalls
Consumers should check the model number before continuing to use an Ozark Trail product that may be subject to a safety recall.
Ozark Trail 64-Ounce Stainless Steel Water Bottle Recall
Walmart recalled certain Ozark Trail 64-ounce stainless steel insulated water bottles because the lid could forcefully eject and strike the user.
- Model: 83-662
- Product: Silver 64-ounce stainless steel bottle with a black screw-cap lid
- Remedy: Stop using the bottle and return it to Walmart for a refund
The model number may appear on the original packaging rather than directly on the bottle.
Ozark Trail One-Burner Butane Stove Recall
Certain Ozark Trail tabletop one-burner butane camping stoves were recalled because they could explode or catch fire.
- Model: BG2247A1
- Product: Dark-green tabletop butane stove with an orange Ozark Trail logo
- Model location: Label inside the fuel compartment
- Remedy: Stop using the stove and return it to Walmart for a full refund
Do not attempt to repair or continue using a recalled stove.
- Walmart recall information: Walmart Product Recalls
- Consumer Product Safety Commission: Search CPSC Recalls
Common Ozark Trail Complaints
Reviews submitted to CustomerServiceNumbers.com describe recurring concerns involving:
- Soft-cooler and backpack-cooler zippers separating from the fabric
- Difficulty locating replacement canopy tops
- Replacement tops not fitting older frames
- Flashlight switches failing after limited use
- Difficulty identifying the company responsible for warranty service
- Replacement parts being unavailable for older products
- Consumers being directed between Walmart and a supplier
- Uncertainty about warranty length and proof-of-purchase requirements
Some reviews also describe products that initially performed well before a zipper, switch, fabric component, or other part failed.
These reviews represent individual consumer experiences and have not been independently verified by CustomerServiceNumbers.com. Product quality and support may vary by item, supplier, purchase date, intended use, and warranty terms.
How to Escalate an Ozark Trail Complaint
- Identify the exact product. Locate the Walmart item number, model number, receipt, and manufacturer information.
- Contact the listed supplier. Use the telephone number or email printed in the product manual or Walmart listing for warranty and parts requests.
- Request a case number. Record the representative’s name, date, telephone number, and promised resolution.
- Contact Walmart customer service. Call 1-800-925-6278 for a purchase, return, refund, recall, or unresolved supplier-routing problem.
- Ask for escalation. Explain which supplier was contacted and provide the warranty case number.
- Visit the original Walmart store. Bring the receipt, product photographs, warranty information, and damaged part when practical.
- Submit corporate feedback. Use Walmart’s feedback system for an unresolved store, return, safety, or customer-service complaint.
- Report a safety hazard. Contact the Consumer Product Safety Commission when a product creates a fire, burn, impact, laceration, collapse, or other significant safety risk.
Information to Include in a Complaint
- Walmart item and order number
- Ozark Trail model number
- Date and location of purchase
- Product supplier or manufacturer
- Description of the defect
- Photographs and video
- Dates of earlier calls or messages
- Warranty or customer-service case number
- The specific resolution requested
Possible requested resolutions include a replacement part, complete replacement product, refund, store credit, warranty inspection, or written explanation of why the request was denied.
Walmart Corporate Office
Walmart Inc.1 Customer Drive
Bentonville, AR 72712
USA
- Walmart customer service: 1-800-925-6278
- Walmart Home Office phone: 1-479-273-4000
- Walmart corporate office information: Walmart Corporate Office and Complaints
Walmart’s longtime Home Office address at 702 SW 8th Street in Bentonville is still widely associated with the company. Walmart’s current company contact address is listed as 1 Customer Drive.
The corporate office does not replace Walmart customer service or the product-specific warranty process. Contact customer service and the supplier first, keep the case numbers, and clearly explain why further escalation is needed.
About Ozark Trail
Ozark Trail is an outdoor recreation and camping brand sold through Walmart. Its product range has included:
- Camping tents and screen houses
- Instant canopies and shelters
- Hard-sided and soft-sided coolers
- Camping chairs and tables
- Utility wagons
- Flashlights and lanterns
- Drinkware and insulated bottles
- Fishing rods and tackle
- Sleeping bags and air mattresses
- Backpacks and outdoor storage
- Bicycles and bicycle accessories
- Inflatable tubes and water-recreation products
Different manufacturers and importers may produce separate Ozark Trail product categories. This explains why warranty periods, support numbers, replacement parts, and service procedures can differ between items bearing the same brand name.
Ozark Trail Competitors
Ozark Trail competes with outdoor and camping brands including Coleman, Yeti, and The North Face.
Other competitors include Igloo, RTIC, Lifetime, Core Equipment, Magellan Outdoors, Intex, Bestway, Decathlon, REI Co-op, and private-label outdoor brands sold by major retailers.
Consumers comparing outdoor products may want to consider:
- Warranty length
- Availability of replacement parts
- Whether the manufacturer provides direct support
- Return-period limitations
- Frame, fabric, zipper, and hardware construction
- Availability of compatible accessories
- Weather and wind limitations
- Product-recall history
Related Ozark Trail and Walmart Resources
- Walmart corporate office and complaint information
- Walmart+ customer service and reviews
- Coleman customer service and reviews
- Yeti customer service and reviews
- The North Face customer service and reviews
- Walmart return policy
- Walmart product recalls
- Consumer Product Safety Commission recalls
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service contacts, warranty support, corporate information, complaint guidance, and customer reviews since 2004.
We review official retailer pages, product listings, warranty information, recall notices, and other reliable sources when available. The reviews below allow consumers to describe which product they purchased, which support number they used, and whether the company resolved the problem.
Disclaimer
CustomerServiceNumbers.com is not affiliated with Ozark Trail, Walmart Inc., or any manufacturer, importer, or supplier of Ozark Trail products.
This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CustomerServiceNumbers.com cannot process Walmart returns, issue refunds, ship replacement parts, approve warranty claims, identify an unknown product, or resolve safety complaints.
Support numbers, warranty terms, and replacement-part availability vary by product. Verify the current information for the exact model through Walmart, the product manual, or the manufacturer listed on the product.
Share Your Ozark Trail Experience
Have you contacted Walmart or an Ozark Trail product supplier about a tent, canopy, cooler, flashlight, chair, wagon, bottle, replacement part, return, recall, or warranty claim?
Share your experience below, including the type of product, model or item number when known, approximate purchase year, support number called, and whether the issue was resolved.
Do not include your home address, telephone number, full order number, payment information, or other private personal details.
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