YETI customer service can help with YETI.com orders, shipping, returns, customized products, warranty claims, product registration and recall questions. Call 1-833-225-9384 or 1-512-394-9384.

For a product purchased from an authorized dealer, contact the retailer about its return or refund policy. Manufacturer warranty claims should be submitted directly to YETI using the official warranty form.

YETI Customer Service Phone Numbers and Contacts

Toll-free customer service: 1-833-225-9384
Austin customer service: 1-512-394-9384
Customer-support form: Contact YETI Customer Support
Track an order: Track a YETI Order
Start a return: Open the YETI Returns Portal
Warranty information and claims: File a YETI Warranty Claim
Register a product: Register YETI Gear
Product recalls: Check YETI Recall Information
Store and authorized-dealer locator: Find a YETI Store or Dealer

Privacy inquiries: privacy@yeti.com
Corporate sales: 1-512-402-5895
Official website: YETI.com
Corporate office: YETI Coolers, LLC, 7601 Southwest Parkway, Austin, TX 78735

YETI Customer Service Hours

YETI currently lists the following Customer Service Team hours:

Monday-Friday: 7 a.m.-7 p.m. Central Time
Saturday: 9 a.m.-6 p.m. Central Time
Sunday: Closed

Holiday closures can apply. The corporate sales team has separate hours and should not be contacted for an ordinary consumer order, return or warranty claim.

Choose the Correct YETI Support Route

YETI.com order: Use the order tracker or customer-support form.
Shipping delay or missing package: Check the tracking information before contacting YETI.

Cancel or change an order: Contact customer service immediately. Orders can move into fulfillment quickly, and changes are not guaranteed.
Return an unused YETI.com purchase: Use the returns portal within the applicable return period.
Customized product: Contact customer service if it arrived damaged, defective or incorrectly customized.

Authorized-dealer purchase: Contact the dealer for a normal return or refund.
Product defect: Submit an official warranty claim.
Recalled product: Stop using it and follow YETI’s recall instructions.
YETI retail-store purchase: Contact the store shown on the receipt.

YETI Rescues purchase: Contact Archive Resale for order, shipping or return questions.
Business or logo order: Contact YETI Corporate Sales.
Privacy or personal-data request: Use YETI’s privacy form or email privacy@yeti.com.

Information to Have Before Contacting YETI

Gather:

Order number
Email address used for the purchase
Billing ZIP code
Purchase date
Product name, size and color
Retailer or authorized dealer
Receipt or order confirmation
Photographs of damage or defects
Customization details
Product date code or identifying information
Previous support or warranty case number
The refund, replacement or other resolution requested

Do not publish order numbers, home addresses, payment information, gift-card numbers, warranty case numbers or photographs of private documents in a public review.

YETI.com Returns and Refunds

YETI generally allows eligible YETI.com merchandise to be returned for a refund within 30 days of purchase.

To qualify for a standard return, the product must generally be:

Purchased directly from YETI.com
Unused and undamaged
In its original packaging
Not customized
Returned with the required packing slip
Processed through the official returns portal

Once approved, YETI provides a return material authorization number and prepaid UPS label. Keep the drop-off receipt and tracking information.

YETI states that refunds can take up to 10 business days to process after the return is received. Original shipping and additional return-shipping expenses are generally not refundable.

YETI retail stores do not currently accept YETI.com returns. For an exchange, return the eligible product for a refund and place a separate order for the replacement.

Products Purchased From a YETI Dealer

YETI does not process ordinary returns for products purchased from another retailer or authorized dealer.

Contact the retailer about:

Changed-mind returns
Refunds
Wrong item received
Missing shipment
Retailer delivery damage
Price adjustments
Retailer protection plans

A defective product purchased from an authorized dealer may still qualify for YETI manufacturer warranty coverage. Keep the original receipt.

Customized YETI Product Problems

Customized and officially licensed customized products are generally not eligible for ordinary returns.

Contact YETI when:

The product arrived damaged.
The customization is different from the approved order.
The product itself appears defective.
The package contains the wrong customized item.

Photograph the product, packaging and customization before using it. Normal dissatisfaction with the submitted text, image, logo placement or selected color may not qualify for a refund when YETI produced the customization as ordered.

YETI Limited Warranty

YETI provides different warranty periods for different product categories.

Current examples of products with a five-year warranty include:

Tundra hard coolers
Roadie coolers
V Series coolers
TANK products
Silo products
Rambler drinkware
Yonder bottles
LoadOut products
Hondo chairs
Trailhead camp chairs
Boomer dog bowls
YETI cast-iron skillets

Current examples of products with a three-year warranty include:

Hopper soft coolers
Panga bags
Camino carryalls
SideKick Dry gear cases
Lowlands blankets
Trailhead dog beds
Crossroads bags and luggage
Daytrip products
Ranchero backpacks
Cayo products
Skala products

Review the warranty information for the exact product rather than assuming that every YETI item has five-year coverage.

YETI Warranty Requirements and Exclusions

A warranty claim generally requires that:

The claimant is the original purchaser.
The product was purchased from YETI or an authorized dealer.
The product was used as intended.
The product was maintained according to its care instructions.
The product is returned to YETI when requested.

Warranty coverage generally does not include:

Normal wear and tear
Punctures or scratches
Fading or natural material breakdown
Misuse or improper care
Third-party modifications or repairs
Unauthorized replacement parts
YETI Sleeping Bags
Products purchased through YETI Rescues

YETI’s primary warranty remedy is replacement of the defective product or part. A discontinued or limited-edition color may be replaced with a similar available product.

How to File a YETI Warranty Claim

Locate the original receipt.
Confirm that the seller was YETI or an authorized dealer.
Photograph the product and defect.
Open the official warranty-claim form.
Identify the product and purchase date.
Describe how the problem occurred.
Submit the claim and save the confirmation.
Wait for YETI’s review.
Do not ship the product until YETI provides an RMA and instructions.
Keep the shipping receipt and tracking number.

YETI states that its warranty team normally responds within one to two business days after reviewing a submitted claim.

YETI Product Recalls

YETI has an active recall involving certain:

Hopper M20 soft coolers
Hopper M30 1.0 soft coolers
Hopper M30 2.0 soft coolers
SideKick Dry gear cases

The affected products were sold between March 2018 and January 2023. Their magnet-lined closures can fail and release magnets. Swallowed magnets can cause serious injury or death.

Immediately stop using an affected product and review YETI’s official recall-identification and claim instructions.

Also check:

YETI Rescues and Archive Resale Purchases

YETI Rescues is operated with Archive Resale as a third-party resale partner.

For a Rescues purchase, contact Archive Resale about:

Order status
Shipping
Returns
Item condition
Resale customer service

YETI states that its normal discounts, promotions and product warranty do not apply to products purchased through the Rescues program.

YETI Gift Card Help

YETI gift cards can be used on YETI.com but are not currently accepted at authorized dealers, Amazon or YETI retail stores.

YETI states that its gift cards do not expire. Treat a gift-card number and PIN like cash.

If an eligible product purchased with a gift card is returned, the refund may be issued on a new YETI gift card. When multiple payment methods were used, the refund can be divided among those methods.

Fake YETI Customer Service and Warranty Scams

Be cautious when someone:

Advertises an unofficial YETI customer-service number
Asks for a password or verification code
Requests payment by gift card or cryptocurrency
Promises a guaranteed warranty replacement for a fee
Asks for remote access to a phone or computer
Sends an unofficial return label or payment link
Offers an unusually large YETI discount through an imitation website
Requests the complete payment-card or bank-account number

YETI also warns job applicants about recruitment scams. Verify jobs and customer-service communications through YETI’s official website.

How to Escalate a YETI Complaint

Determine whether YETI or an authorized retailer controls the issue.
Call customer service or submit the official contact form.
Provide the order, receipt, product and photograph information.
Ask for a support or warranty case number.
Save emails, return authorizations and tracking records.
Reply through the same case if the first response does not resolve the issue.
Ask for supervisor or warranty-team review when appropriate.
Use the recall process for an affected safety product.
Send formal legal notices only after reviewing YETI’s current Terms and dispute process.

A review submitted to CustomerServiceNumbers.com does not contact YETI, cancel an order, issue a refund, open a warranty claim or register a recalled product.

YETI Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published YETI customer reviews and no established customer rating.

Because there are no visible reviews, this page does not claim that customers currently praise or complain about YETI products or customer support.

New reviews can help readers understand current experiences involving:

Telephone and online support
YETI.com orders
Shipping delays
Returns and refunds
Customized products
Warranty claims
Replacement products
Authorized-dealer purchases
Recall claims
Gift cards

Frequently Asked Questions About YETI Customer Service

What is the YETI customer-service phone number?

Call toll-free at 1-833-225-9384. YETI also lists 1-512-394-9384.

What are YETI customer-service hours?

YETI currently lists Monday through Friday from 7 a.m. to 7 p.m. Central Time and Saturday from 9 a.m. to 6 p.m. Central Time. Customer service is closed Sunday and on selected holidays.

How do I return a YETI.com order?

Start the return through YETI’s online returns portal within 30 days. The product must generally be unused, undamaged, non-customized and in its original packaging.

Can I return a YETI.com order to a YETI store?

No. YETI currently states that its retail stores do not accept YETI.com returns.

Can I return a YETI product purchased from another retailer?

Contact the authorized dealer that sold the product. YETI’s direct return program applies to YETI.com purchases.

Can customized YETI products be returned?

Customized products are generally not eligible for ordinary returns. Contact YETI if the product arrived damaged, defective or incorrectly customized.

How long is the YETI warranty?

Warranty periods vary. Many hard coolers and drinkware products have five-year coverage, while many soft coolers, bags and related products have three-year coverage.

Does YETI require a receipt for warranty service?

Proof that the product was purchased from YETI or an authorized dealer may be required. Keep the original receipt or order confirmation.

Should I mail my defective YETI product immediately?

No. Submit the warranty form and wait for an approved RMA number and shipping instructions.

Where is YETI headquartered?

YETI Coolers, LLC lists its corporate office at 7601 Southwest Parkway, Austin, Texas 78735.

Related Outdoor Product Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, order and return routes, warranty guidance, recall resources, escalation steps and customer reviews.

We are not owned by YETI Holdings, Inc., YETI Coolers, LLC, Archive Resale, an authorized YETI dealer, shipping company or payment provider.

Share Your YETI Customer Service Experience

Have you contacted YETI about an order, shipping problem, return, customized item, warranty claim, replacement product, recalled cooler, gift card or authorized-dealer purchase? Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, home addresses, telephone numbers, email addresses, payment information, gift-card numbers, RMA numbers, warranty case numbers, private correspondence or photographs containing personal information.

Page Update Note

This YETI customer-service page was reviewed and updated on July 16, 2026. The update verified the toll-free and Austin customer-service numbers, corrected Saturday support hours, added official order, return, warranty, registration, privacy and recall routes, and expanded guidance for customized products, dealer purchases, warranty periods, YETI Rescues and recalled Hopper and SideKick Dry products.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with YETI Holdings, Inc., YETI Coolers, LLC, Archive Resale, an authorized YETI dealer, shipping company or payment provider. YETI does not provide customer support through this website.

Telephone numbers, support hours, holiday closures, return periods, warranty terms, product eligibility, gift-card rules, recall remedies and corporate information can change. Review the receipt, order confirmation, product care instructions and official YETI website for current controlling information.

This page cannot track or cancel an order, authorize a return, issue a refund, approve a warranty claim, provide a replacement product, process a recall or determine whether a product is safe to continue using.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

YETI Customer Service: Orders, Returns and Warranty Help