Cabela’s Customer Service: Orders, Returns, Warranties and Reviews

Eric Strand

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Cabela’s customers commonly need help with a delayed online order, missing package, store pickup, damaged product, return denial, warranty claim, gift card, Outdoor Rewards points, CLUB Mastercard account, or unresolved store complaint. The correct support route depends on whether the issue involves Cabela’s customer service, a local store, Bass Pro Shops, Capital One, a product manufacturer, Gear Guard, or a shipping carrier.

For general U.S. customer service, online orders, returns, product questions, and phone orders, call Cabela’s at 1-800-237-4444. Current published hours are Sunday through Saturday, 6:00 a.m.–11:00 p.m. Central Time.

How to Contact Cabela’s Customer Service

Important: Customer service hours are not 24 hours a day. The Help Center and website can be accessed at any time, but Cabela’s currently publishes staffed customer-service hours of 6:00 a.m.–11:00 p.m. Central Time daily.

Best Cabela’s Support Route by Issue

  • Online order, shipping, wrong item, or missing package: Contact Cabela’s customer service with the order number, purchase email, tracking information, and item details.
  • Store purchase or employee complaint: Contact the store involved and ask for a department manager or general manager.
  • Return or refund: Review the 60-day return policy and retain valid proof of purchase.
  • Damaged or defective merchandise: Contact customer service before returning or disposing of the product and packaging.
  • Cabela’s-branded product warranty: Use Cabela’s customer service or the normal return process with proof of purchase.
  • Third-party manufacturer warranty: Contact the manufacturer when Cabela’s directs the product to the manufacturer for repair or replacement.
  • Cabela’s CLUB Mastercard billing or account issue: Contact Capital One at 1-800-850-8402.
  • Outdoor Rewards points: Sign in to the Cabela’s account or contact Cabela’s customer service.
  • Gift-card balance or redemption problem: Use Cabela’s customer service and retain the card and proof of purchase.
  • Gear Guard protection plan: Use the protection-plan administrator and registration or claim route associated with the plan.
  • Product recall or serious safety concern: Stop using the affected product and review Cabela’s recall page and the responsible government agency or manufacturer notice.
  • Unresolved high-level complaint: Escalate through customer service and store management before contacting Bass Pro Shops and Cabela’s headquarters.

Cabela’s Customer Service Phone Number and Hours

Cabela’s main U.S. customer-service number is 1-800-237-4444. The number handles online purchases, phone orders, shipment questions, return help, gift cards, Outdoor Rewards, product availability, store questions, and general complaints.

The currently published hours are:

  • Sunday–Saturday: 6:00 a.m.–11:00 p.m. Central Time

Holiday schedules and service availability can change. Check Cabela’s official Help Center before calling when the matter is time-sensitive.

Information to Have Before Calling

  • Order number or store receipt
  • Purchase date
  • Store location or website purchase route
  • Product name, item number, model, size, or color
  • Tracking number and shipping carrier
  • Photographs of damaged, defective, incorrect, or incomplete merchandise
  • Return label or return authorization when available
  • Gift-card or rewards information provided only through the private support channel
  • Previous customer-service case number
  • The specific resolution being requested

Cabela’s Online Orders and Order Tracking

Cabela’s online-order complaints may involve delayed processing, split shipments, backorders, canceled products, incorrect items, damaged packages, missing merchandise, tracking problems, store-pickup delays, payment issues, promotions, gift cards, or CLUB points.

Before contacting support:

  1. Review the order-confirmation email.
  2. Check the order status through Cabelas.com.
  3. Open each available tracking number because an order may ship in more than one package.
  4. Confirm that the delivery address is correct.
  5. Check for carrier delay, weather, address, or delivery-exception notices.
  6. Look around entrances, parcel lockers, mailrooms, garages, and other secure delivery areas.
  7. Ask household members or building staff whether they accepted the package.

Contact Cabela’s customer service if the order status does not explain the delay or if merchandise is missing, incorrect, damaged, or marked delivered but cannot be located.

Damaged or Incorrect Cabela’s Order

Keep the shipping carton, packing materials, packing slip, carrier label, damaged product, and all included parts until the complaint is resolved.

Take clear photographs showing:

  • The outside of the shipping carton
  • The shipping label with private details covered before public sharing
  • Interior packaging
  • The product received
  • Damage, missing components, incorrect size, or incorrect model
  • The product item number or label

If the wrong item was shipped or Cabela’s made an order error, contact customer service before paying for return shipping. Cabela’s may waive or reimburse standard return-shipping costs when the return results from damaged merchandise, defective merchandise, or a company error.

Store Pickup and Curbside Pickup Complaints

Store-pickup problems can involve an order that is not ready, an incorrect pickup status, unavailable inventory, identification requirements, canceled items, payment authorization, or difficulty reaching the pickup department.

Contact the selected store first because store management can review the local pickup record and inventory. If the store cannot resolve the issue, contact Cabela’s customer service with the order number, store location, pickup date, and names or departments previously contacted.

Cabela’s Return Policy

Most eligible catalog and online purchases can be returned for an exchange or refund within 60 days of purchase with valid proof of purchase. Returns can generally be made by mail or at a Bass Pro Shops or Cabela’s store.

Eligible merchandise purchased from Bass Pro Shops may generally be returned to Cabela’s, and eligible Cabela’s purchases may generally be returned to Bass Pro Shops.

Items presented after 60 days are accepted only on an inspection basis. Acceptance, exchange, merchandise credit, repair, manufacturer-warranty routing, or denial may depend on the product, its condition, proof of purchase, and applicable warranty.

Returning an Item With a Receipt

Bring the original receipt, order number, or another valid proof of purchase. Refunds are generally issued according to the original payment method and current policy.

Online orders paid through PayPal may be returned to a retail store, but the store may provide an exchange or gift card instead of refunding the PayPal account.

Returning an Item Without a Receipt

A return without valid proof of purchase may be processed at the lowest sale price plus applicable sales tax. Cabela’s may provide an exchange or merchandise credit rather than a cash or payment-card refund.

A valid government-issued photo ID may be requested. Cabela’s reserves the right to limit or decline returns without a receipt or order number.

Cabela’s Return Exclusions

Not every item qualifies for the standard 60-day return process. Important exclusions or special conditions include:

  • Firearms, ammunition, black-powder products, primers, reloading components, treestands, blowguns, and mouth calls
  • Suppressors
  • Products altered after purchase, including cut arrows
  • Reconditioned products, including certain bows and crossbows
  • Custom-order merchandise made for a particular model or application
  • Installed marine propellers
  • Bargain Cave merchandise purchased at a retail store
  • Used gasoline-powered products or drones
  • Products to which fuel or oil has been added
  • Purchases from Sunglass Hut locations inside a store, which follow Sunglass Hut’s policy
  • Canadian purchases, which must be returned through Cabela’s Canada

If an excluded product arrived damaged, defective, or incorrect, contact customer service directly rather than attempting a normal return. Do not transport, ship, or mail a regulated or hazardous product without current instructions from Cabela’s and the appropriate carrier or licensed recipient.

Mailing a Cabela’s Return

Cabela’s currently identifies the following return-processing address for applicable U.S. mail returns:

Customer Returns
501 Cliffhaven Road
Prairie du Chien, WI 53821

Use the current return form, label, and instructions before mailing merchandise. Do not send returns, regulated products, gasoline-powered items, hazardous materials, boats, trailers, ATVs, firearms, ammunition, or unsolicited warranty products to this address without authorization.

Cabela’s Canada Returns

Merchandise purchased from Cabelas.ca or a Cabela’s retail location in Canada must be returned through Cabela’s Canada. U.S. and Canadian return rules, currencies, stores, shipping arrangements, and customer-service routes are separate.

Cabela’s Refund Complaints

Refund timing can depend on the original payment method, return inspection, store processing, mail transit, warehouse receipt, payment provider, and whether the return had valid proof of purchase.

Before escalating a delayed refund, keep:

  • The purchase receipt or online order record
  • The return receipt
  • The return tracking number
  • The date the warehouse or store received the merchandise
  • The amount expected
  • The original payment method
  • Any merchandise-credit or gift-card documentation
  • Customer-service messages or case numbers

Do not post full payment-card numbers, gift-card numbers, bank records, receipts, or transaction references in a public review.

Cabela’s Product Warranties

Warranty coverage depends on whether the merchandise is a Cabela’s or Bass Pro Shops proprietary product or a third-party manufacturer’s product.

Cabela’s-Branded Merchandise

Cabela’s and Bass Pro Shops proprietary merchandise generally carries a one-year warranty against manufacturing defects in materials and workmanship.

Warranty coverage does not necessarily include:

  • Normal wear and tear
  • Accidental damage
  • Misuse or abuse
  • Improper assembly or installation
  • Unauthorized modification
  • Commercial use when the product is intended for personal use
  • Damage caused by improper maintenance or storage
  • Cosmetic changes that do not result from a manufacturing defect

A dated proof of purchase may be required.

Cabela’s Rod and Reel Warranty

Cabela’s and Bass Pro Shops-branded rods and reels generally carry a one-year warranty against defects in materials and workmanship and against breakage under normal fishing conditions for the original purchaser.

Selected Johnny Morris rod lines carry a ten-year warranty. Confirm whether the exact model qualifies before submitting a claim.

Rods and reels made by another manufacturer generally route to that manufacturer for repair or replacement under the manufacturer’s warranty after the Cabela’s return period.

Cabela’s Boots, Shoes, and Waders

Cabela’s and Bass Pro Shops proprietary boots, shoes, and waders generally carry a one-year limited warranty against manufacturing defects. Normal wear and tear is excluded.

Electronics and Third-Party Merchandise

Electronics and other merchandise covered by a manufacturer’s warranty may need to be sent directly to the manufacturer after 60 days. Cabela’s customer service can help identify whether the product belongs with Cabela’s, Bass Pro Shops, the manufacturer, or an authorized service center.

Do not mail electronics, optics, motors, batteries, or other products to Cabela’s headquarters without written return or warranty instructions.

Gear Guard Protection Plan Support

Cabela’s and Bass Pro Shops offer Gear Guard protection plans for eligible products at participating retail stores. Depending on the item and plan, coverage may be structured as a two-year replacement plan or a three-year repair plan.

Gear Guard is separate from:

  • The standard 60-day retail return policy
  • A Cabela’s-branded product warranty
  • A third-party manufacturer warranty
  • The Cabela’s CLUB Mastercard

Keep the receipt and plan documents. Register the product through the plan’s official registration route and use the claim instructions associated with the plan.

A Gear Guard claim may be handled by a plan administrator rather than the local Cabela’s store. Contact the administrator listed on the receipt or plan confirmation before bringing in or shipping the product.

Cabela’s CLUB Mastercard Customer Service

The Cabela’s CLUB Mastercard is issued and serviced by Capital One. Cabela’s retail customer service cannot fully handle credit limits, payment due dates, billing statements, cash advances, interest charges, lost or stolen credit cards, or other bank-account servicing.

Contact Capital One For

  • Lost or stolen CLUB Mastercard
  • Credit limit questions
  • Payment due dates
  • Card payments
  • Statements
  • Interest or fee questions
  • Disputed credit-card transactions
  • Cash advances
  • Online credit-card login problems

Contact Cabela’s For

  • Outdoor Rewards or CLUB points associated with a purchase
  • Applying points during Cabelas.com checkout
  • Linking the rewards account to the shopping account
  • A promotion offered by Cabela’s
  • A Cabela’s order paid with the card
  • Retail merchandise, shipping, pickup, or return problems

Do not post the CLUB Mastercard number, security code, account number, statement, payment information, login details, or one-time verification code in a public review.

Cabela’s Outdoor Rewards Support

Outdoor Rewards points can generally be earned and redeemed through Bass Pro Shops and Cabela’s. Customers can view available points after signing in and linking the rewards information to the shopping account.

Outdoor Rewards complaints may involve:

  • Missing points
  • Points not showing online
  • Difficulty linking accounts
  • Points not applied during checkout
  • Promotion eligibility
  • A purchase made without the rewards number
  • Replacement of a lost rewards card

Contact Cabela’s customer service with the purchase date, store number, receipt details, and rewards-account information. Provide private account details only through official support.

Cabela’s Gift Card Customer Service

Cabela’s gift cards and eligible Bass Pro Shops gift cards can be used through participating U.S. Bass Pro Shops and Cabela’s websites, phone-order departments, retail stores, and certain affiliated properties.

Gift-Card Balance

Use Cabela’s official online balance tool or call 1-800-237-4444. You will need the card number and PIN.

Lost, Stolen, or Damaged Gift Card

A card may be replaced for its remaining value when satisfactory proof of purchase is provided. Cabela’s does not guarantee replacement without a receipt or other acceptable proof of purchase.

Contact customer.service@cabelas.com and retain:

  • The original receipt
  • The gift-card order number
  • The purchaser’s name and ZIP code
  • The gift-card number when available
  • Details about where and when it was purchased

Gift Card Purchased From Another Retailer

If a Cabela’s gift card bought at a pharmacy, grocery store, or other third-party retailer was not activated correctly, contact the retailer that sold and activated it. Keep the purchase receipt.

Cabela’s Gift-Card Scam Warning

Do not provide a gift-card number or PIN to someone who unexpectedly calls, emails, or texts claiming to be Cabela’s, Bass Pro Shops, a government agency, technical support, law enforcement, a utility company, or a prize department.

Cabela’s and Bass Pro Shops list a fraud hotline at 1-800-234-9137 and fraud email at fraud@basspro.com.

Store Complaints and Local Store Management

Contact the specific Cabela’s store first when the complaint involves:

  • An employee or manager interaction
  • Checkout or pricing
  • A store return
  • Store pickup or curbside pickup
  • Local inventory
  • A department counter
  • Product assembly
  • Store condition or accessibility
  • A local event or service

Use the official store locator to obtain the store’s current phone number and hours. Ask for the department manager or general manager and document the date, time, employee or department, receipt, and requested resolution.

If local management does not resolve the complaint, contact Cabela’s customer service and request a case number.

Cabela’s Product Recalls and Safety Complaints

Cabela’s maintains an official product-recall page that links consumers to current recall information and government safety resources.

For a possible recalled or unsafe product:

  1. Stop using the product when continued use could create a hazard.
  2. Locate the exact brand, product name, model, item number, serial number, and date code.
  3. Keep the receipt, packaging, manual, accessories, and photographs.
  4. Check the Cabela’s Product Recall Information page.
  5. Check the responsible manufacturer’s recall page.
  6. Review the appropriate government recall database.
  7. Follow the remedy stated in the official recall notice.

Do not assume that every product with the same brand name is recalled. Recalls apply to specific products, models, production periods, serial ranges, or date codes.

For a serious injury, fire, electrical problem, structural failure, defective safety device, or other urgent hazard, contact the appropriate emergency, medical, manufacturer, and government safety resources in addition to Cabela’s.

Fake Cabela’s Support and Order Scams

Be cautious of fake Cabela’s websites, clearance advertisements, order-tracking messages, refund notices, gift-card offers, job postings, prize messages, CLUB-card alerts, and customer-service telephone numbers.

Common warning signs include:

  • A website address that imitates Cabelas.com
  • A price far below normal retail pricing
  • A demand for gift cards, cryptocurrency, wire transfer, or cash-transfer payments
  • A message asking for a password or one-time security code
  • An unexpected request for remote access to a computer or phone
  • A caller asking for a complete gift-card number or PIN
  • A fake refund that requires payment before money can be released
  • A CLUB Mastercard message that does not route through Capital One

Use Cabelas.com, the official Help Center, Capital One’s verified Cabela’s card website, or a verified local store page. Do not use telephone numbers found only in search advertisements or unsolicited messages.

How to Escalate a Cabela’s Complaint

The strongest escalation route depends on who controls the problem.

  1. Contact the local store. Use store management for an in-store purchase, return, pickup, employee, inventory, or service complaint.
  2. Contact Cabela’s customer service. Call 1-800-237-4444, use live chat, or email customer.service@cabelas.com.
  3. Request a case number. Save the date, representative, department, and promised next step.
  4. Use the correct account provider. Contact Capital One for CLUB Mastercard servicing and the Gear Guard administrator for protection-plan claims.
  5. Contact the manufacturer. Use the manufacturer when a third-party product is outside the Cabela’s return period but remains under warranty.
  6. Document shipping or return evidence. Keep tracking, delivery confirmation, return receipts, photographs, and written correspondence.
  7. Ask for supervisor review. Clearly state why the first resolution was inadequate.
  8. Contact headquarters after normal routes. Use the Springfield corporate address for a concise written escalation after store and customer-service options have been attempted.

What to Include in a Cabela’s Complaint

  • Store location or online purchase route
  • Purchase or visit date
  • Product name and item number
  • Order number or receipt provided privately
  • Tracking or return-shipping information
  • Description of what occurred
  • Names or departments previously contacted
  • Customer-service case number
  • Relevant return, warranty, promotion, or rewards policy
  • The specific resolution requested

Possible resolutions include an order-status update, replacement, exchange, refund review, return-label correction, warranty routing, missing-points adjustment, gift-card investigation, store-management response, shipment investigation, or written explanation.

Cabela’s Corporate Office and Bass Pro Shops Ownership

Cabela’s was acquired by Bass Pro Shops in 2017. The brands now operate as part of the combined Bass Pro Shops outdoor-retail organization.

  • Brand: Cabela’s
  • Operating company shown on Cabelas.com: Cabela’s L.L.C.
  • Owner and related retailer: Bass Pro Shops
  • Combined corporate headquarters: 2500 E. Kearney Street, Springfield, MO 65898
  • Corporate switchboard: 1-417-873-5000
  • Cabela’s customer service: 1-800-237-4444

One Cabela Drive in Sidney, Nebraska, was historically associated with Cabela’s headquarters and remains connected with Cabela’s operations in Sidney. However, Cabela’s current official Help Center identifies Springfield, Missouri, as the corporate headquarters for Bass Pro Shops and Cabela’s.

The Springfield headquarters is not a retail-return warehouse, Capital One call center, public product-repair center, gift-card fulfillment center, or Gear Guard claims office. Begin with the department responsible for the issue.

Cabela’s Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows Cabela’s with 0 out of 5 stars based on zero reviews.

No Cabela’s customer reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, response-time patterns, return outcomes, warranty experiences, order-resolution trends, or store-service patterns to summarize.

The absence of reviews does not indicate either positive or negative customer-service performance.

Cabela’s Customer Service Frequently Asked Questions

What is Cabela’s customer service phone number?

Cabela’s U.S. customer service can be reached at 1-800-237-4444.

What are Cabela’s customer service hours?

Cabela’s currently lists customer-service hours as Sunday through Saturday, 6:00 a.m.–11:00 p.m. Central Time.

Does Cabela’s have 24-hour customer service?

No. Its website and Help Center can be accessed at any time, but the currently published staffed customer-service hours are 6:00 a.m.–11:00 p.m. Central Time daily.

What is Cabela’s customer service email?

Cabela’s lists customer.service@cabelas.com for customer-service assistance.

Does Cabela’s have live chat?

Yes. Live chat is available through Cabelas.com and the Cabela’s Help Center during supported service periods.

What is Cabela’s return policy?

Most eligible purchases can be returned within 60 days with valid proof of purchase. Items returned after 60 days are accepted only after inspection. Exclusions and special conditions apply.

Can I return a Cabela’s purchase to Bass Pro Shops?

Eligible merchandise can generally be returned to either Cabela’s or Bass Pro Shops, regardless of which of the two companies originally sold it.

Can I return something to Cabela’s without a receipt?

Cabela’s may accept an eligible return without a receipt, but the item may be valued at its lowest sale price and refunded through an exchange or merchandise-credit gift card. Government-issued photo identification may be requested.

Where do I mail a Cabela’s return?

The current U.S. return-processing address is Customer Returns, 501 Cliffhaven Road, Prairie du Chien, WI 53821. Use Cabela’s current return form and instructions before mailing anything.

How long is the Cabela’s product warranty?

Most Cabela’s proprietary merchandise has a one-year warranty against manufacturing defects. Certain product categories and selected rod models have different terms.

Who handles the Cabela’s CLUB Mastercard?

Capital One services the Cabela’s CLUB Mastercard. Call 1-800-850-8402 for payments, statements, lost cards, credit limits, billing, or account questions.

Who handles Cabela’s CLUB points?

Cabela’s customer service handles Outdoor Rewards and CLUB points associated with retail purchases and the shopping account. Capital One handles the credit-card account itself.

Do Cabela’s gift cards expire?

Cabela’s states that its gift cards do not expire, although unclaimed-property laws may affect unused balances in certain states.

Who owns Cabela’s?

Cabela’s is owned by Bass Pro Shops, which acquired the company in 2017.

Where is Cabela’s headquarters?

Cabela’s officially lists the combined Bass Pro Shops and Cabela’s corporate headquarters at 2500 E. Kearney Street, Springfield, MO 65898.

Is One Cabela Drive still the corporate headquarters?

One Cabela Drive in Sidney, Nebraska, was Cabela’s historical headquarters address. Cabela’s current Help Center identifies Springfield, Missouri, as the combined corporate headquarters.

Compare Cabela’s With Other Outdoor Retailers

Customers comparing outdoor equipment, returns, product warranties, store service, and online-order support may also find these CustomerServiceNumbers.com pages useful:

For company-level contact and ownership information, see the related Cabela’s Corporate Office Headquarters page.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information, complaint routes, company contacts, and reader reviews since 2004.

We are an independent consumer-help website and are not owned or operated by Cabela’s, Cabela’s L.L.C., Bass Pro Shops, BPS Direct, Capital One, Gear Guard, a retail store, manufacturer, shipping carrier, payment provider, government agency, or warranty administrator.

Our goal is to help customers identify the correct support route, distinguish retail customer service from financial and corporate departments, prepare a useful complaint, protect private information, and report whether an issue was resolved.

Share Your Cabela’s Customer Service Experience

Have you contacted Cabela’s about an online order, store purchase, return, refund, shipment, pickup, gift card, Outdoor Rewards points, CLUB Mastercard, product warranty, Gear Guard claim, product recall, store employee, or unresolved complaint?

Leave a review below and explain:

  • Whether the issue involved a store, website order, account, product, or third party
  • The general store location or purchase route
  • Which support department you contacted
  • Whether Cabela’s created a case number
  • How long the response took
  • What resolution was offered
  • Whether the problem was resolved

Privacy warning: Do not publish order numbers, tracking numbers, receipts, return authorizations, gift-card numbers or PINs, Outdoor Rewards numbers, CLUB Mastercard details, payment information, bank information, home addresses, telephone numbers, email addresses, hunting or fishing license numbers, government identification, product serial numbers, regulated-product purchase information, or photographs containing private data.

Page Update Note

This Cabela’s customer service page was updated on July 22, 2026, to verify the main customer-service number, replace the incorrect 24/7 support claim with current hours, add email and live-chat support, correct the corporate headquarters from Sidney to Springfield, confirm Bass Pro Shops ownership, add 60-day return and warranty guidance, distinguish Capital One CLUB Mastercard support, add gift-card, Outdoor Rewards, Gear Guard, recall, fraud, and complaint-escalation information, and confirm the live CustomerServiceNumbers.com review status.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Cabela’s, Cabela’s L.L.C., Bass Pro Shops, BPS Direct, Great Outdoors Group, Capital One, Gear Guard, any retail store, product manufacturer, shipping carrier, payment provider, warranty administrator, government agency, or safety organization.

This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com does not sell products, process orders, approve returns, issue refunds, replace gift cards, adjust Outdoor Rewards points, service CLUB Mastercard accounts, approve warranties, administer Gear Guard plans, process recalls, or handle regulated merchandise.

Phone numbers, hours, addresses, ownership structures, return policies, exclusions, warranties, protection plans, rewards rules, gift-card terms, financial-account servicing, product availability, recalls, store practices, and escalation routes can change. Confirm important information through Cabela’s, Bass Pro Shops, Capital One, the product manufacturer, the local store, the purchase receipt, the warranty document, or the applicable government authority before taking action.

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