DICK’S Sporting Goods Customer Service, Returns and Complaints

Eric Strand

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DICK’S Sporting Goods customers can contact the company for help with store purchases, online orders, returns, refunds, shipping, pickup, delivery, ScoreCard, credit cards, gift cards, product warranties, protection plans, accessibility, and unresolved complaints. The correct support route depends on the purchase, store, product, payment method, and service involved.

DICK’S Sporting Goods Customer Service Phone Numbers

DICK’S currently confirms telephone and online chat support through its Help Desk but does not clearly publish one fixed schedule for all live representatives. Department, holiday, chat, and store hours may differ.

DICK’S Sporting Goods Online Support

Choose the Correct DICK’S Support Route

Online Orders and Cancellations

Use DICK’S customer service or the signed-in order page for order-status questions, cancellations, billing problems, incorrect items, damaged products, split shipments, or delayed deliveries.

DICK’S generally allows an eligible order to be canceled for only 30 minutes after placement. Contact customer service immediately or use the available self-service cancellation option. After that window closes, the order may need to be delivered or picked up and then returned under the applicable return policy.

Individual DICK’S Store Complaints

Contact the individual store for an in-store purchase, local inventory question, receipt, employee interaction, equipment service, pickup issue, return decision, or store-specific complaint. Ask for the store manager when the first employee cannot resolve the issue.

DICK’S corporate customer service may document and escalate an unresolved complaint, but the local manager is usually best positioned to review store records, inventory, service work, pickup details, and employee interactions.

Store and Curbside Pickup

DICK’S advertises free one-hour pickup for qualifying products at participating stores. Inventory, order volume, verification, store hours, product type, and holidays can affect preparation time. Wait for the ready-for-pickup message before visiting.

For a pickup problem, contact the selected store with the pickup confirmation available. Do not publish the order number, barcode, pickup code, or customer contact information in a public review.

Shipping and Same-Day Delivery

Check the DICK’S order page and carrier tracking before reporting a missing delivery. Confirm whether the order was divided into multiple shipments and check the delivery address, household members, neighbors, porch, mailbox, reception desk, or package room.

Same-day delivery may be fulfilled by an outside delivery provider. Contact DICK’S about the retail order, missing merchandise, incorrect product, or refund. Delivery-driver location, handoff, or service complaints may also require review by the delivery provider shown in the order.

ScoreCard and ScoreCard+

ScoreCard is DICK’S loyalty program. Members generally earn one point for every qualifying dollar and receive a $10 Reward for every 300 points. Use the ScoreCard account or DICK’S customer service for missing points, duplicate accounts, rewards, account access, or purchase-credit questions.

ScoreCard+ is a separate paid membership offering additional benefits. ScoreCard+ members can call 1-866-313-6777 for dedicated assistance. Membership fees, benefits, exclusions, renewal terms, and eligibility can change.

DICK’S Credit Card and DICK’S Mastercard

The DICK’S Credit Card and DICK’S Mastercard are issued and serviced by Synchrony Bank. Contact Synchrony at 1-877-417-1324 for billing statements, payments, due dates, interest, account access, credit limits, lost or stolen cards, disputes, or closing the credit account.

DICK’S customer service handles the separate ScoreCard membership. Closing a Synchrony credit-card account does not automatically close the customer’s ScoreCard account.

Gift Cards and eGift Cards

Use the official gift-card page or call 1-877-846-9997 for balance, activation, redemption, or online gift-card order problems. DICK’S gift cards are generally nonrefundable, cannot be redeemed for cash except where required by law, and cannot be used to pay a credit-card balance.

Do not publish a gift-card number or PIN. Report a suspected gift-card scam promptly and keep the purchase receipt and card packaging.

Affirm and Afterpay

Contact DICK’S about the merchandise order, shipment, cancellation, return, or refund. Contact Affirm or Afterpay about approval, account access, scheduled installments, late payments, or the separate financing agreement.

A DICK’S return may take time to appear in a financing account. Continue monitoring scheduled payments and confirm that the financing provider received the return credit.

Product Warranties and Protection Plans

Start with DICK’S when a product is damaged, defective, incorrect, or within the store return period. After that period, DICK’S may direct the customer to the product manufacturer or a No Sweat Protection Plan administrator.

Keep the receipt, product model, serial number, packaging, photographs, warranty documents, protection-plan details, and claim correspondence. Do not publish serial numbers or claim numbers in a public review.

Assembly, Installation and Store Services

Some DICK’S locations offer bicycle assembly, golf services, equipment services, fitness-equipment delivery, or other specialty work. Service availability varies by location and may involve a third-party provider.

Contact the store that accepted the product or arranged the service. For third-party delivery or installation, keep the work order, provider name, appointment details, photographs, and promised completion information. Escalate unresolved retail-service issues through DICK’S customer service.

Third-Party and Marketplace Purchases

If a DICK’S product was purchased through another retailer, online marketplace, resale platform, or third-party seller, that seller generally controls the order, payment, shipment, return, and refund. DICK’S may be unable to locate or refund a transaction it did not process.

Manufacturer warranties may still apply to eligible products, but proof of purchase and authorized-retailer requirements can affect coverage.

Accessibility Support

Customers experiencing difficulty using DICKS.com with a screen reader or other assistive technology can call 1-877-846-9997. Explain the page, feature, browser, device, and assistive technology involved.

For accessibility at a physical store, contact the store manager first and ask customer service to document and escalate an unresolved concern.

DICK’S Sporting Goods Return and Refund Policy

DICK’S generally must receive an eligible return within 90 days of an in-store purchase or the original shipment date. The product must meet the return requirements for its category, and important exceptions apply.

General Return Guidance

  • Keep the original receipt, order confirmation, or another valid proof of purchase.
  • Eligible purchases may generally be returned to a DICK’S Sporting Goods store.
  • Bring the original credit card or gift card when requested.
  • Online returns may also be started through the applicable return process.
  • Refunds normally return to the original payment method when possible.
  • Return approval can depend on product condition, category, proof of purchase, and timing.

Important Return Exceptions

  • Opened or unsealed products: Certain football helmets, air beds, electronic scooters and bicycles, face coverings, ice rinks, portable lavatories, and other listed products cannot be returned after the package or factory seal is opened.
  • Electronics: Generally must include the original packaging, manuals, parts, and accessories.
  • Unused assembled bicycles: May have a return period as short as 24 hours after purchase or pickup.
  • Customized products: May be nonreturnable unless damaged, defective, or incorrect.
  • Used, demo, refurbished, or specialized products: May have shorter windows or exchange-only rules.
  • Protection-plan and manufacturer claims: May need to be filed with the plan administrator or manufacturer instead of processed as a store return.

Review the current DICK’S return policy for the exact product before opening, assembling, using, customizing, or discarding its packaging.

Missing Receipt or Refund

If the receipt is missing, contact DICK’S customer service or use chat to ask whether a copy can be located. A return without valid proof of purchase may receive different treatment or may be declined.

Keep the return receipt, carrier tracking, refund confirmation, payment method, and any customer-service case number until the refund appears. Banks, Synchrony, Affirm, Afterpay, and gift-card systems may require additional processing time after DICK’S issues a credit.

How to Escalate a DICK’S Sporting Goods Complaint

  1. Identify whether the problem involves a store, online order, delivery, pickup, return, ScoreCard, credit card, gift card, financing provider, warranty, protection plan, or service provider.
  2. Gather the purchase date, store location, product information, receipt or order details, photographs, tracking, return documentation, and previous correspondence.
  3. Contact the local manager for a store-specific problem or DICK’S customer service for an online order, account, or company-level issue.
  4. Explain the exact resolution requested, such as a refund, replacement, missing-points correction, delivery investigation, service repair, or manager review.
  5. Request a case or reference number and save the chat, email, return receipt, or call details.
  6. Ask for a supervisor or the appropriate specialty team if the first contact cannot resolve the issue.
  7. Contact Synchrony, Affirm, Afterpay, a manufacturer, protection-plan administrator, or service provider separately when that company controls the disputed account or claim.

Corporate correspondence is best reserved for documented unresolved problems after the store, customer-service, payment, warranty, or service-provider routes have been attempted.

DICK’S Sporting Goods Corporate Office and Ownership

DICK’S Sporting Goods, Inc.
345 Court Street
Coraopolis, PA 15108
Corporate phone: 1-724-273-3400

DICK’S Sporting Goods, Inc. is a publicly traded company. Its DICK’S business includes DICK’S Sporting Goods, Golf Galaxy, Going Going Gone!, Public Lands, House of Sport, and GameChanger. DICK’S also owns the Foot Locker business, including Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

The corporate headquarters is not a retail store, return counter, pickup location, warehouse, credit-card call center, warranty repair facility, or delivery provider.

DICK’S Sporting Goods Fraud and Impersonation Warning

Use DICKS.com, the official DICK’S app, verified store pages, Synchrony’s official account site, or telephone numbers published by DICK’S. Be cautious of imitation websites, fake clearance sales, fraudulent gift-card offers, counterfeit products, fake order-tracking messages, and social-media accounts claiming to guarantee limited-release products.

Do not provide a password, one-time verification code, full payment-card number, bank login, gift-card PIN, or remote access to someone who contacts you unexpectedly. DICK’S gift cards should not be used to pay taxes, legal fees, fines, debts, or an unexpected caller.

DICK’S Sporting Goods Customer Service FAQs

What is the DICK’S Sporting Goods customer service phone number?

Call DICK’S Sporting Goods customer service at 1-877-846-9997.

What are DICK’S customer service hours?

DICK’S currently confirms telephone and chat support through its Help Desk but does not clearly publish one fixed schedule for all live customer-service representatives. Availability may vary by department, contact method, and holiday.

How long do I have to return a DICK’S purchase?

DICK’S generally must receive an eligible return within 90 days of the store purchase or original shipment date. Product-specific exceptions and shorter return periods apply.

Can I return an online purchase to a DICK’S store?

Many eligible online purchases can be returned to a DICK’S Sporting Goods store with the required proof of purchase. Review the product-specific restrictions before visiting.

How quickly can I cancel a DICK’S order?

DICK’S generally provides a 30-minute cancellation window for eligible orders. After the window closes, the order may need to be returned after delivery or pickup.

Who issues the DICK’S Credit Card?

Synchrony Bank issues and services the DICK’S Credit Card and DICK’S Mastercard. Call 1-877-417-1324 for card-account support.

How does DICK’S ScoreCard work?

ScoreCard members generally earn one point per qualifying dollar and receive a $10 Reward for every 300 points. Terms, exclusions, and expiration rules apply.

Does DICK’S own Foot Locker?

Yes. DICK’S completed its acquisition of Foot Locker in September 2025. Foot Locker and its related banners continue operating under their respective brands.

Who handles a product warranty?

Start with DICK’S when the product is within the return period or arrived damaged, defective, or incorrect. Manufacturer warranties and protection plans may require a separate claim through the manufacturer or plan administrator.

Related Sporting Goods Customer Service Pages

Privacy Warning Before Posting a DICK’S Review

Do not publish your order number, tracking number, pickup barcode, ScoreCard number, ScoreCard+ account details, DICK’S Credit Card number, Synchrony account information, gift-card number or PIN, payment information, Affirm or Afterpay details, warranty serial number, protection-plan claim number, password, verification code, home address, email address, telephone number, or other sensitive information.

Avoid publishing an employee’s full name or personal information. CustomerServiceNumbers.com cannot access a DICK’S account, cancel an order, issue a refund, add ScoreCard points, service a Synchrony account, replace a gift card, approve a return, or process a warranty claim.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service phone numbers, complaint routes, company contacts, and customer reviews since 2004. We review current company support pages, policies, account routes, and reader experiences to help consumers identify the correct department. Contact details, hours, policies, ownership information, and program terms can change, so verify time-sensitive information directly with DICK’S.

Share Your DICK’S Sporting Goods Experience

Use the rating and comment form below to describe your own DICK’S Sporting Goods customer-service experience. Helpful reviews explain whether the issue involved a store, online order, delivery, pickup, return, refund, ScoreCard, credit card, gift card, warranty, protection plan, or equipment service; which support route was used; and whether the problem was resolved.

Do not post a question expecting DICK’S to respond because this page is independent of DICK’S Sporting Goods.

Page Update Note

This page was updated on July 30, 2026, with current DICK’S customer-service and chat routes, corporate information, Foot Locker ownership, return and cancellation guidance, pickup and delivery support, ScoreCard and ScoreCard+ details, Synchrony credit-card support, gift-card information, warranty and protection-plan routing, accessibility assistance, and fraud precautions.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with, authorized by, or operated by DICK’S Sporting Goods, Inc., Foot Locker, Synchrony Bank, Affirm, Afterpay, any DICK’S store, delivery provider, manufacturer, warranty administrator, protection-plan administrator, or service provider. Contact information, hours, return rules, ScoreCard terms, credit-card servicing, gift-card terms, pickup availability, warranties, and other policies may change. Verify important information directly through DICKS.com or the company responsible for the specific account, purchase, or service.

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