OpticsPlanet customers may need help with an order that has not shipped, a changing backorder date, cancellation, pending card authorization, missing package, damaged or incorrect item, return, exchange, refund, promo code, OP Bucks, product availability, or unresolved complaint. The correct support route depends on whether the order is still processing, waiting for inventory, already shipped, eligible for return, or subject to product-specific restrictions.
OpticsPlanet customer-service information reviewed and updated on August 19, 2026.
How to Contact OpticsPlanet Customer Service
- OpticsPlanet Customer Service: 1-800-504-5897
- International Phone: 1-847-513-6201
- Phone Hours: Monday – Friday, 9 AM – 5 PM Central Time
- General Support Email: support@opticsplanet.com
- Order and Product Support Email: sales@opticsplanet.com
- Help Center: OpticsPlanet Help Center
- Order Status: Check OpticsPlanet Order Status
- Returns and Exchanges: OpticsPlanet Return Policy
- Customer Service Policies: OpticsPlanet Policies
- Corporate / Customer Service Address: OpticsPlanet, Inc., 3150 Commercial Avenue, Northbrook, IL 60062
- Official Website: OpticsPlanet.com
Best OpticsPlanet Support Route by Issue
- Check an order: Use Order History or the online Order Status tool before contacting Customer Care.
- Backordered item: Review the latest estimated availability date in Order History. Supplier estimates can change.
- Cancel an order: Use the Cancel My Order option before the item begins preparing for shipment.
- Cancel a backorder: Backorders can generally be canceled through Order History while they remain eligible for cancellation.
- Pending charge after cancellation: Determine whether the transaction is an authorization hold rather than a completed charge.
- Return or exchange: Complete an online Return Merchandise Authorization request before sending merchandise back.
- Refund has not appeared: Check when OpticsPlanet received and processed the return, then allow additional time for the bank or card issuer to post the credit.
- Wrong item or missing parts: Email order information, product information, and photographs when appropriate to sales@opticsplanet.com.
- Lost or damaged shipment: Contact Customer Care with the order number and photographs of shipping damage when available.
- Coupon does not work: Review coupon exclusions and confirm that only one coupon is being used on the order.
- Lower competitor price: Use OpticsPlanet’s Best Deal Guarantee process and provide the competitor’s product page.
- Restricted or specially regulated product: Review the product-specific cancellation, return, shipping, and legal requirements before taking action because the ordinary return policy may not apply.
- Unresolved complaint: Request additional review through Customer Care and keep the order number, return information, emails, photographs, and prior contact history.
How to Check an OpticsPlanet Order
Customers with an OpticsPlanet account can sign in and open Order History to view current order information.
If you ordered without signing in, use the online Order Status tool with the order number and billing ZIP code.
Order-status questions commonly involve:
- Items waiting for inventory
- Backorders
- Preorders
- Orders being processed
- Orders being prepared for shipment
- Partial shipments
- Orders waiting for all items
- Canceled items
- Tracking information
OpticsPlanet may divide one purchase into multiple shipments or order numbers so available merchandise can be processed separately.
Before calling about an order, have:
- Order number
- Billing ZIP code
- Email address used for the order
- Product name and product code
- Date the order was placed
- Current order-status message
- The resolution requested
OpticsPlanet Backorders and Changing Shipping Dates
Backorders are an important distinction when shopping through OpticsPlanet. An item appearing on the website does not necessarily mean that the specific model is physically in stock and ready to ship.
Before ordering, use the Check Availability information shown near the product option. Depending on the product, OpticsPlanet may show:
- In Stock
- An estimated shipping timeframe
- Backorder availability
- Preorder availability
When an item is backordered, the estimated date is based on information provided by the supplier or manufacturer. It is an estimate rather than a guaranteed delivery date.
If the estimate changes, OpticsPlanet may provide an updated ETA by email or through Order History.
How to Cancel an OpticsPlanet Backorder
If you no longer want to wait for a backordered item:
- Sign in to your OpticsPlanet account.
- Open Order History.
- Select the applicable order.
- Use the cancellation option while it remains available.
- Save the cancellation confirmation email.
Backordered items can generally be canceled before they enter preparation for shipment.
How to Cancel an OpticsPlanet Order
OpticsPlanet allows customers to cancel eligible orders or individual items through its online order tools.
To cancel:
- Open the Order Status page or sign in to your account.
- Locate the order.
- Select Cancel My Order when available.
- Select the entire order or individual item that should be canceled.
- Complete the request.
- Watch for the cancellation confirmation email.
Once an item has been approved or prepared for shipping, self-service cancellation may no longer be available. Contact Customer Care immediately at 1-800-504-5897 if the cancellation option disappears.
Cancellation restrictions can be different for special-order, customized, regulated, or other restricted merchandise. Review the product-specific rules rather than assuming every order can be canceled at the same stage.
OpticsPlanet Pending Charges After Cancellation
A common billing question occurs when an order has been canceled but an OpticsPlanet transaction still appears as pending on a card or bank account.
OpticsPlanet places a temporary authorization on the payment method during checkout. The company states that it generally does not capture the actual funds until an item is in stock and preparing for shipment.
If the order is canceled or the merchandise is not ready to ship, the authorization should be released.
For debit cards, a bank may temporarily remove the authorized amount from the available checking-account balance. OpticsPlanet states that banks commonly release these funds within a few business days, although the process can take longer depending on the financial institution.
Before reporting a duplicate or improper charge:
- Determine whether the transaction says pending or posted.
- Confirm the order’s current status.
- Check whether the order was divided into multiple shipments.
- Save the cancellation confirmation.
- Allow the card issuer time to release a canceled authorization.
If a charge is fully posted even though the corresponding order was canceled before shipment, contact OpticsPlanet Customer Care with the order and payment information through a verified private support channel.
OpticsPlanet Return and Exchange Policy
OpticsPlanet currently allows most eligible items to be returned within 30 days of receipt for an exchange or refund.
Every return should begin with a Return Merchandise Authorization, or RMA.
General return requirements include:
- The product should be in new condition.
- The original manufacturer’s packaging should be included.
- Manuals, accessories, components, and included materials should be returned.
- A complete kit or bundle should be returned together.
- Promotional merchandise included with the purchase may also need to be returned.
- The return must satisfy any product-specific restrictions.
Some products cannot be returned or have different return requirements. Restocking fees can also apply to certain categories or merchandise returned opened, used, damaged, incomplete, or outside the standard return conditions.
Review the current OpticsPlanet Return Policy for the specific merchandise before opening, installing, mounting, using, modifying, or discarding its packaging.
How to Start an OpticsPlanet Return
- Open the OpticsPlanet return process.
- Complete the RMA Request Form.
- Select the applicable item and reason for return.
- Choose refund, exchange, or store credit when available.
- Select the available return-shipping method.
- Save the RMA number and return instructions.
- Package the merchandise with all required accessories and materials.
- Include the requested return documentation.
- Ship the return before the RMA expires.
- Keep the carrier receipt and tracking information.
OpticsPlanet currently states that an RMA is active for 10 business days after it is generated.
Do not mail merchandise back without completing the required RMA process.
Is OpticsPlanet Return Shipping Free?
The answer depends on the type of return.
OpticsPlanet currently provides free prepaid domestic return shipping for many qualifying orders when the customer chooses:
- An exchange
- OpticsPlanet store credit
If the customer wants a refund to the original payment method and chooses OpticsPlanet’s prepaid return label, the current policy states that $7.99 is deducted from the refund for return shipping.
A customer can also arrange qualifying return shipping independently rather than using the prepaid label.
Different rules can apply when:
- The product arrived defective
- The wrong product was shipped
- Special-return restrictions apply
- The return involves international shipping
Review the RMA instructions generated for the actual order rather than assuming that every return receives the same label or shipping treatment.
How Long Does an OpticsPlanet Refund Take?
OpticsPlanet currently states that returns are processed within approximately 10 business days after the returned merchandise is received.
After OpticsPlanet processes the refund, the customer’s bank, card issuer, PayPal, or other payment service may require additional time to show the credit.
If a refund appears delayed:
- Check the return tracking number.
- Confirm the return was delivered.
- Check for an OpticsPlanet return-processing email.
- Confirm which refund method was selected.
- Check the original payment account.
- Allow for financial-institution processing time.
- Contact Customer Care if the return has been received but has not been processed within the stated timeframe.
Keep the RMA number, tracking number, delivery confirmation, return receipt, and refund email until the credit appears.
OpticsPlanet Restocking Fees and Return Exceptions
OpticsPlanet does not generally charge a restocking fee for most qualifying items returned new, unused, complete, and within the standard return period.
However, the company currently identifies certain products and conditions where fees can apply.
Examples can include:
- Certain electronic products
- Certain products removed from blister packaging
- Shoes returned without the manufacturer’s box
- Opened, used, damaged, incomplete, or improperly returned merchandise
- Special-return categories
OpticsPlanet reserves the right to charge a restocking fee of up to 15% on certain opened, used, damaged, or noncompliant returns. Some specialized product categories can have different or higher fees.
Because OpticsPlanet sells a very broad range of products, check the return restrictions for the exact product rather than relying only on the general 30-day policy.
OpticsPlanet Lost, Missing, or Damaged Packages
Contact OpticsPlanet at 1-800-504-5897 or sales@opticsplanet.com when an order is lost or arrives damaged.
Have:
- Order number
- Tracking number
- Delivery address
- Carrier information
- Photographs of the shipping carton
- Photographs of visible product damage
- A description of what is missing or damaged
OpticsPlanet states that its shipments are insured. A lost-package claim can require additional carrier investigation and may take time to resolve.
Do not discard a damaged box, packing material, labels, or damaged merchandise until Customer Care confirms that they are no longer needed.
Wrong OpticsPlanet Item or Missing Parts
If an order contains the wrong product, someone else’s product, or a product with missing components, contact OpticsPlanet promptly.
For a wrong item, email sales@opticsplanet.com with:
- Order number
- Product code or SKU from the package
- A photograph of the item
- A description of what was expected and what was received
For missing parts, include the product code and identify exactly which component is absent.
Do not send an incorrect item back without following the return instructions provided by OpticsPlanet.
OpticsPlanet Coupon and Promotion Problems
OpticsPlanet frequently offers coupons and promotional discounts, but not every product or brand qualifies.
Current coupon guidance states that:
- Only one coupon can generally be applied to an order.
- Some brands and products are excluded.
- A coupon must satisfy its individual terms.
If a coupon does not work:
- Verify the code was entered correctly.
- Check the expiration date.
- Review product and brand exclusions.
- Confirm another coupon is not already applied.
- Take a screenshot of the offer and error before completing the order.
Contact Customer Care before checkout when a promotional price is important to the purchase. Resolving a coupon issue before placing the order can be easier than requesting a price adjustment afterward.
OpticsPlanet Price Match and Best Deal Guarantee
OpticsPlanet publishes a Best Deal Guarantee for qualifying competing offers.
If an authorized dealer offers the identical item at a lower shipped price:
- Locate the competitor’s product page.
- Confirm the item is identical.
- Compare the complete delivered price.
- Use OpticsPlanet’s Best Deal Guarantee option.
- Provide the competitor’s URL.
A price-match request is not automatically approved. Product availability, seller status, shipping charges, promotions, and other conditions can affect eligibility.
OpticsPlanet OP Bucks and Store Credit
OP Bucks are promotional credits associated with eligible OpticsPlanet purchases and promotions.
Returns can affect OP Bucks. If OP Bucks earned from an original purchase have already been used and the qualifying merchandise is later returned or canceled, OpticsPlanet may reduce the refund by the value of the redeemed promotional credit.
Before returning a purchase that earned OP Bucks:
- Check the OP Bucks balance.
- Determine whether any of the earned credit has already been redeemed.
- Review the current OP Bucks terms.
- Ask Customer Care how the return will affect the expected refund if the amount is unclear.
Restricted and Special-Return Products
OpticsPlanet sells products across many categories, and some merchandise is subject to special shipping, cancellation, return, legal, or compliance rules.
The ordinary 30-day return policy should not be assumed to apply to every product.
Before ordering or returning a product with special restrictions:
- Read the product-specific policy.
- Check whether the sale is final.
- Determine whether return authorization is required beyond the ordinary RMA.
- Check whether restocking or return-shipping charges apply.
- Verify all applicable federal, state, and local requirements.
- Contact OpticsPlanet Customer Care when the product-specific instructions are unclear.
Do not ship specially regulated merchandise back using ordinary return instructions unless OpticsPlanet has confirmed the correct return process.
Information to Have Before Contacting OpticsPlanet
- Order number
- Account email address
- Billing ZIP code
- Product name
- Product code or SKU
- Order date
- Current order status
- Backorder ETA when applicable
- Tracking number
- RMA number for a return
- Return tracking and delivery confirmation
- Photographs of damaged or incorrect merchandise
- Coupon or promotion information
- Previous emails or customer-service contacts
- The exact resolution requested
Provide complete payment-card information, account passwords, verification codes, identification documents, or other sensitive information only through a verified private support channel when legitimately required.
How to Escalate an OpticsPlanet Complaint
- Check the order status first. Determine whether the order is in stock, processing, backordered, partially shipped, canceled, or delivered.
- Contact Customer Care. Call 1-800-504-5897, use live chat, or email the appropriate support address.
- Provide the order number. Include the product code, relevant dates, and current status.
- Explain the problem briefly. State what was ordered, what happened, and what remains unresolved.
- State the requested resolution. Ask specifically for cancellation, shipment information, refund, replacement, return authorization, billing correction, or another appropriate action.
- Keep documentation. Save confirmation emails, tracking information, photographs, RMA information, return receipts, and refund notices.
- Request additional review. If the first representative cannot resolve the problem, ask whether a supervisor or appropriate specialist can review the case.
- Document important promises. Record the date, support channel, promised action, and expected follow-up.
OpticsPlanet’s current customer-service and corporate correspondence address is:
OpticsPlanet, Inc.
3150 Commercial Avenue
Northbrook, IL 60062
Corporate correspondence should generally be reserved for a documented issue that remains unresolved after using normal order, return, refund, or Customer Care channels.
OpticsPlanet Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with OpticsPlanet orders, backorders, cancellations, shipping, returns, exchanges, refunds, damaged products, wrong items, billing authorizations, promo codes, OP Bucks, or customer-service escalation.
A useful OpticsPlanet review should explain:
- The type of product without publishing sensitive restricted information
- Approximate order date
- Whether the item was listed in stock or backordered
- The support route used
- How quickly OpticsPlanet responded
- Whether an RMA, replacement, refund, or cancellation was offered
- How long the issue took to resolve
- Whether the final result was satisfactory
Do not publish complete order numbers, tracking numbers, payment information, passwords, verification codes, identification documents, home addresses, private employee information, or other sensitive details in a public review.
OpticsPlanet Frequently Asked Questions
What is the OpticsPlanet customer service phone number?
Call OpticsPlanet Customer Care at 1-800-504-5897. International customers can call 1-847-513-6201.
What are OpticsPlanet customer service hours?
OpticsPlanet currently lists telephone support Monday through Friday from 9 AM to 5 PM Central Time.
What is the OpticsPlanet customer service email?
OpticsPlanet publishes support@opticsplanet.com for support. Its Help Center also directs many order and product questions to sales@opticsplanet.com.
How do I check my OpticsPlanet order?
Sign in and open Order History, or use the online Order Status page with the order number and billing ZIP code.
Why hasn’t my OpticsPlanet order shipped?
Check whether the exact product was in stock when ordered. An item with an ETA may be a backorder awaiting inventory from the supplier. Estimated dates can change.
Can I cancel an OpticsPlanet backorder?
Yes, an eligible backorder can generally be canceled through Order History before the item begins preparing for shipment.
How do I cancel an OpticsPlanet order?
Use the Cancel My Order option through Order Status or Order History while it remains available. If the product has entered shipping preparation, contact Customer Care immediately.
Why is there still an OpticsPlanet charge after I canceled my order?
It may be a temporary authorization rather than a completed charge. Banks can require several business days to release an authorization after an order is canceled.
How long do I have to return an OpticsPlanet purchase?
Most eligible items can currently be returned within 30 days of receipt. Important product-specific exclusions and restrictions apply.
Do I need an RMA to return something to OpticsPlanet?
Yes. OpticsPlanet instructs customers to complete its RMA Request Form before returning merchandise.
Does OpticsPlanet offer free returns?
Free prepaid return shipping is currently available for many qualifying domestic exchanges and store-credit returns. If the customer uses OpticsPlanet’s prepaid label for a refund to the original payment method, the current policy provides for a $7.99 deduction from the refund.
How long does an OpticsPlanet refund take?
OpticsPlanet currently states that it processes returns within approximately 10 business days after receipt. Banks and card issuers may require additional time to post the refund.
Does OpticsPlanet charge restocking fees?
Most qualifying new and unused merchandise returned properly within the normal period does not have a restocking fee. Certain products and opened, used, damaged, incomplete, or improperly returned merchandise can be subject to a fee or refused.
What should I do if OpticsPlanet sent the wrong item?
Email sales@opticsplanet.com with the order number, product code or SKU, photographs, and a description of what was received.
What should I do if my OpticsPlanet package is lost or damaged?
Call 1-800-504-5897 or email Customer Care with the order number. Keep the damaged packaging and take photographs when applicable.
Does OpticsPlanet price match?
OpticsPlanet offers a Best Deal Guarantee for qualifying competing prices from authorized dealers. Provide the competitor’s product URL so the company can review the request.
Where is OpticsPlanet located?
OpticsPlanet lists its address as 3150 Commercial Avenue, Northbrook, Illinois 60062. The company states that customer returns cannot be dropped off at this location and must follow the RMA shipping process.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official contact options, order-support routes, return information, common customer problems, complaint guidance, and practical resolution steps.
This page is intended to help customers determine whether to check Order History, cancel a backorder, contact Customer Care, complete an RMA, follow up on a refund, report shipping damage, or use another appropriate support route.
Share Your OpticsPlanet Customer Service Experience
If you contacted OpticsPlanet about an order, backorder, cancellation, pending charge, shipping delay, missing package, damaged or incorrect item, return, exchange, refund, coupon, OP Bucks, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish complete order or tracking numbers, payment information, passwords, verification codes, identification documents, home addresses, private support correspondence, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with OpticsPlanet, Inc. CustomerServiceNumbers.com cannot access OpticsPlanet accounts or orders, cancel purchases, change backorders, issue RMAs, process returns, approve refunds, replace merchandise, adjust OP Bucks, investigate shipments, or respond on behalf of OpticsPlanet. Phone numbers, support hours, inventory estimates, shipping policies, return rules, restocking fees, promotional terms, product restrictions, and other company policies can change. Verify order-specific information through OpticsPlanet’s official website, Help Center, account tools, order confirmation, RMA instructions, or Customer Care.