The Children’s Place customers may need help with an online order, missing package, canceled order, store pickup, return, exchange, refund, damaged clothing, gift card, My Place Rewards points, coupon, price adjustment, credit-card account, store complaint, or other shopping problem. The correct support route depends on whether the issue involves The Children’s Place Customer Service, a local store, My Place Rewards, or the My Place Rewards Credit Card issued by Comenity Capital Bank.
The Children’s Place customer-service information reviewed and updated on August 19, 2026.
How to Contact The Children’s Place Customer Service
- Customer Service: 1-877-752-2387
- International Customer Service: 1-204-272-8312
- Phone Hours: Monday – Friday, 9 AM – 9 PM ET; Saturday, 9 AM – 5 PM ET; Sunday closed
- Customer Support: The Children’s Place Contact Page
- Help Center: The Children’s Place Help Center
- Order Tracking: Track an Order
- Returns: Return and Exchange Policy
- My Place Rewards: My Place Rewards Help
- Gift Card Help: Gift Cards and Merchandise Credit
- Gift Card Balance: 1-800-501-3232
- My Place Rewards Credit Card: 1-866-254-9967
- Corporate Office: The Children’s Place, Inc., 500 Plaza Drive, Secaucus, NJ 07094
- Corporate Phone: 1-201-558-2400
- Official Website: ChildrensPlace.com
Best Children’s Place Support Route by Issue
- Online order question: Check Order Status first, then call 1-877-752-2387 if additional help is needed.
- Cancel or change an order: The Children’s Place currently states that an order cannot be canceled, updated, or changed after it is completed and confirmed.
- Order canceled by The Children’s Place: Review the cancellation email for billing, shipping, inventory, or verification problems. A canceled order cannot be reinstated.
- Missing package: Review the shipment email and carrier tracking before contacting Customer Service.
- Return an online purchase: Start the return online and choose an eligible store return or mail-return method.
- Exchange clothing for another size: Eligible exchanges are processed in a store for the same item and color in a different size, subject to inventory.
- Refund has not arrived: Check whether the return was made by mail or in a store and allow the applicable processing period.
- Defective item: Take the item and receipt to a store or contact Customer Service.
- Missing My Place Rewards points: Contact Customer Service within the applicable claim period with the receipt or transaction information.
- Gift card problem: Call Gift Card Services at 1-800-501-3232 for balance information or Customer Service for a lost-card problem with proof of purchase.
- My Place Rewards Credit Card: Call Comenity Capital Bank at 1-866-254-9967. Ordinary Children’s Place Customer Service cannot access credit-card account information.
- Store complaint: Contact the local store manager first when appropriate, then escalate through Customer Service.
The Children’s Place Order Status and Tracking
Customers can track an order through The Children’s Place website using the Track Order tool. The shipping confirmation email also includes carrier information and a tracking number after the merchandise ships.
U.S. orders may be shipped through carriers including:
- FedEx
- USPS
- OnTrac
- Other delivery partners used for the destination
Tracking information may require 24 to 48 hours after shipment before carrier activity appears.
Before contacting Customer Service about an order, have:
- Order number
- Email address used for the order
- Shipping ZIP code
- Items involved
- Tracking number when available
- Approximate order and shipment dates
- The resolution requested
If you do not know the order number, sign in and check Order History or call 1-877-752-2387.
Can You Cancel a Children’s Place Order?
The Children’s Place currently states that once an order has been completed and confirmed, it cannot be canceled, updated, or changed.
That includes requests to:
- Add or remove an item
- Change a size or color
- Change the shipping address
- Change the payment information
- Cancel the entire order
Customers also cannot place or modify an order by telephone or email.
If unwanted merchandise arrives, review whether it qualifies for return under the current return policy.
Why Did The Children’s Place Cancel My Order?
The Children’s Place may cancel an order when there is a problem during processing or verification.
Possible causes include:
- An item becoming unavailable
- Incorrect or incomplete shipping information
- Billing information that does not match the card issuer’s records
- Payment authorization problems
- An order that does not satisfy security or verification requirements
Once an order is canceled, The Children’s Place states that it cannot be reinstated. A new order must be placed if the merchandise is still available.
The Children’s Place Return Policy
The Children’s Place currently accepts most eligible merchandise for return or exchange within 45 days of the purchase date.
Eligible merchandise generally must:
- Be unwashed
- Be unworn
- Be unaltered
- Have the original price tags attached
- Include a printed, digital, or gift receipt
- Be returned within 45 days
- Be returned in the same country in which it was purchased
Returns or exchanges are not accepted without the required receipt and original tags.
Current final-sale exclusions include:
- Clearance merchandise
- Items marked Final Sale
- Health and beauty accessories
- Pillows
- Jewelry dishes
Merchandise purchased from a third-party marketplace or seller cannot be returned through The Children’s Place or Gymboree.
Returning a Children’s Place Online Order to a Store
Eligible merchandise purchased through ChildrensPlace.com, Gymboree.com, or The Children’s Place official apps can generally be returned to a Children’s Place store.
Start the return using the online order information and follow the instructions for an in-store return.
The Children’s Place-branded merchandise cannot be returned to a Gymboree-only store.
Original shipping charges generally are not refunded.
Returning a Children’s Place Order by Mail
Customers can start a mail return through the online return system and generate a prepaid shipping label or carrier QR code.
The current policy states that:
- A $7 return-shipping fee is deducted when the prepaid return label is used for a refund to the original payment method.
- For qualifying items or orders under $260, the $7 fee can be waived when the customer chooses merchandise credit instead of a refund to the original payment method.
- Items or orders under $7 are not eligible for the prepaid mailing label or merchandise-credit option, but eligible merchandise may still be returned to a store at no charge.
Customers using their own shipping carrier can send eligible returns to:
The Children’s Place Returns Department
1377 Airport Road
Ft. Payne, AL 35968
Customers using their own carrier pay the return-shipping expense. Use tracking and consider insurance because The Children’s Place states that it is not responsible for a return package lost in transit.
The Children’s Place Exchanges
The Children’s Place does not currently process merchandise exchanges by mail.
Eligible exchanges are handled in a store and must generally be:
- The same item
- The same color
- A different size
- Unworn and unwashed
- Accompanied by the original tags and receipt
Exchanges depend on store inventory.
Online Exclusive merchandise cannot currently be exchanged in a store. If an Online Exclusive item does not fit, use the return process and place another order when appropriate.
How Long Does a Children’s Place Refund Take?
For returns sent by mail, The Children’s Place currently states that refunds are generally processed within 7 to 10 business days after the return is received.
For eligible returns made in a store, refunds are generally processed within approximately 3 to 5 business days.
The customer’s bank or card issuer may require additional time for a credit to appear.
If a refund is delayed:
- Check the return tracking information.
- Confirm when the return arrived.
- Review return-confirmation emails.
- Check the original payment method.
- Allow the bank’s processing period.
- Contact Customer Service with the order and return details if the expected processing period has passed.
The Children’s Place Price Adjustments
The Children’s Place currently offers a one-time price adjustment on eligible full-price purchases within seven days of the date shown on the receipt.
Price adjustments are not currently available for:
- Final Sale items
- Sale items
- Discounted merchandise
- Third-party marketplace purchases
For an online purchase, contact Customer Service with the order information. Online orders cannot receive a price adjustment in a store.
For an eligible store purchase, take the receipt to a Children’s Place store.
My Place Rewards Customer Service
My Place Rewards is The Children’s Place loyalty program and currently includes Insider, Stylist, and Icon membership levels.
Standard members generally earn:
- 1 point for each eligible $1 spent
- A $5 My Place Rewards Discount for each 100 points redeemed
Eligible My Place Rewards Credit Card members generally earn two points per eligible dollar spent.
My Place Rewards Discounts are issued in $5 increments and can currently be redeemed up to a maximum of $50 per day.
Points generally appear approximately 48 hours after an eligible store purchase or approximately 48 hours after an eligible online purchase ships.
If eligible points do not appear, contact Customer Service at 1-877-752-2387. The Children’s Place currently allows missing-point requests for up to 90 days after the original transaction, subject to verification.
My Place Rewards Credit Card Customer Service
The My Place Rewards Credit Card is issued and serviced by Comenity Capital Bank.
For credit-card account questions, call:
1-866-254-9967
Comenity currently lists telephone service hours as:
- Monday – Friday: 8 AM – 9 PM ET
- Saturday: 8 AM – 9 PM ET
- Sunday: Closed
Contact Comenity for:
- Credit-card payments
- Account balances
- Billing statements
- Late fees
- Credit limits
- Lost or stolen cards
- Credit-card account access
- Disputed credit-card transactions
The Children’s Place Customer Service states that it does not have access to My Place Rewards Credit Card account information.
Payments can also be made online, in participating stores, or by mail according to the credit-card account instructions.
The Children’s Place Gift Card Help
The Children’s Place offers physical gift cards and digital eGift Cards.
For gift-card balance information, call:
1-800-501-3232
Gift cards can also be checked online.
The Children’s Place currently states that its gift cards and digital eGift Cards:
- Can be used on ChildrensPlace.com
- Can be used on Gymboree.com
- Can be used in The Children’s Place stores
- Do not have expiration dates
- Do not have dormancy fees
Keep a used gift card until the entire transaction is complete. If an order is canceled, adjusted, or returned, money originally paid with the gift card may be credited back to that card.
If a gift card is lost, call 1-877-752-2387. The Children’s Place states that Customer Service may be able to assist when the customer has the original gift-card purchase receipt.
Do not publish the gift-card number or PIN in a customer review.
Buy Online, Pick Up at a Children’s Place Store
Select merchandise is eligible for same-day store pickup when the product page displays a Pick Up In Store or Pick Up Today option.
Customers generally need:
- The order number
- A valid photo ID matching the pickup name
Another person can pick up the merchandise when that person was added as the alternate pickup person during checkout and brings matching identification.
Online Exclusive merchandise generally is not available for same-day pickup.
Because confirmed orders cannot be canceled or modified, an unwanted pickup purchase should be handled under the applicable return policy.
Children’s Place Ship to Store Orders
The Children’s Place also offers Ship to Store for eligible online merchandise at participating U.S. stores.
Customers receive an email when the order is ready.
Check the Pick Up By date carefully. The Children’s Place currently states that Ship to Store orders not picked up within the applicable holding period, generally seven days, are refunded.
Refund processing may take approximately 3 to 5 business days depending on the financial institution.
If a gift card was used, the applicable refund may be issued through an eGift Card.
Missing, Damaged, or Defective Children’s Place Items
For a missing shipment, first check:
- The shipping confirmation
- Carrier tracking
- The shipping address
- Household members
- Mailrooms, parcel lockers, or other delivery areas
If an item arrives damaged, defective, or incorrect, keep:
- The merchandise
- Original tags
- Receipt or order information
- Packaging
- Photographs of the problem when helpful
The Children’s Place directs customers with apparently defective merchandise to a local store or Customer Service for assistance.
Children’s Place Store Complaints
For a problem involving a particular store, document:
- The store location
- Date and approximate time
- Receipt or transaction information
- The merchandise involved
- Name or description of the employee or manager when relevant
- What resolution was requested
Ask for the store manager when the issue can reasonably be handled locally.
If the store cannot resolve the complaint, contact The Children’s Place Customer Service at 1-877-752-2387 and provide the store location and relevant details.
How to Escalate an Unresolved Children’s Place Complaint
- Use the correct department. Contact ordinary Customer Service for orders, returns, rewards, gift cards, or stores. Contact Comenity directly for My Place Rewards Credit Card issues.
- Provide the order or receipt information. Include the transaction date and item involved.
- Explain what has already happened. Provide a concise timeline of the order, return, store visit, calls, or prior responses.
- State the requested resolution. Ask specifically for a refund review, missing-points correction, return review, store follow-up, damaged-item resolution, or another appropriate action.
- Save documentation. Keep receipts, order emails, tracking, photographs, return confirmation, gift-card records, and support correspondence.
- Request additional review. Ask whether a supervisor or another support team can review an unresolved issue.
- Use corporate information when necessary. A documented unresolved complaint can be escalated to The Children’s Place corporate office.
The Children’s Place corporate office is located at:
The Children’s Place, Inc.
500 Plaza Drive
Secaucus, NJ 07094
Corporate Phone: 1-201-558-2400
For additional headquarters and corporate escalation information, visit the Children’s Place Corporate Office Headquarters page.
The Children’s Place Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with The Children’s Place online orders, stores, shipping, returns, refunds, My Place Rewards, gift cards, coupons, product quality, store pickup, or customer-service escalation.
A helpful Children’s Place review should explain:
- Whether the issue involved an online order or store
- The approximate date
- The general type of merchandise or problem
- Which support route was used
- How quickly Customer Service responded
- What resolution was promised
- Whether the promised action occurred
- Whether the issue was ultimately resolved
Do not publish complete order numbers, gift-card numbers or PINs, credit-card numbers, account passwords, security codes, home addresses, children’s private information, or other sensitive details.
The Children’s Place Frequently Asked Questions
What is The Children’s Place customer service phone number?
Call The Children’s Place Customer Service at 1-877-752-2387.
What are The Children’s Place customer service hours?
The Children’s Place currently lists phone hours Monday through Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 5 PM ET. Customer Service is closed Sunday.
Can I cancel a Children’s Place order?
The Children’s Place states that once an order is completed and confirmed, it cannot be canceled, updated, or changed.
How do I track a Children’s Place order?
Use the Track Order tool with the order information or open the shipping-confirmation email and follow the carrier tracking link.
What is The Children’s Place return policy?
Most eligible merchandise can currently be returned or exchanged within 45 days of purchase when it is unworn, unwashed, unaltered, has the original tags, and is accompanied by the required receipt.
Are Children’s Place clearance items returnable?
No. The current return policy lists clearance merchandise and items marked Final Sale among the products that cannot be returned or exchanged.
How much does a Children’s Place mail return cost?
The current prepaid mail-return option deducts $7 from a refund to the original payment method. For qualifying returns under $260, that fee can be waived by choosing merchandise credit instead.
Can I return an online Children’s Place order to a store?
Yes, most eligible ChildrensPlace.com purchases can be returned to a Children’s Place store. Start the return online and follow the instructions.
Can I exchange a Children’s Place online purchase by mail?
No. The Children’s Place currently processes eligible exchanges in stores rather than by mail.
How long does a Children’s Place refund take?
Mail returns are generally processed within 7 to 10 business days after receipt. Store-return refunds are generally processed within 3 to 5 business days, with additional bank processing time possible.
Does The Children’s Place offer price adjustments?
Yes. The current policy provides a one-time price adjustment on qualifying full-price merchandise within seven days of the receipt date. Sale, discounted, Final Sale, and marketplace merchandise are excluded.
What is the My Place Rewards customer service number?
Call The Children’s Place Customer Service at 1-877-752-2387 for My Place Rewards account and missing-points assistance.
What is the My Place Rewards Credit Card phone number?
Call Comenity Capital Bank at 1-866-254-9967 for My Place Rewards Credit Card account, payment, billing, or lost-card questions.
What is The Children’s Place gift card balance number?
Call Gift Card Services at 1-800-501-3232.
Do Children’s Place gift cards expire?
The Children’s Place currently states that its gift cards and eGift Cards do not expire and do not have dormancy fees.
Where is The Children’s Place headquartered?
The Children’s Place, Inc. lists its principal office at 500 Plaza Drive, Secaucus, New Jersey 07094. The corporate telephone number is 1-201-558-2400.
Related Clothing and Retail Customer Service Pages
Related Consumer Resources
- The Children’s Place Corporate Office Headquarters
- Identify an Unknown Children’s Place or Retail Charge
- Check a Suspicious Children’s Place Call, Email, Text, or Shopping Website
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize company contact options, order-support routes, return policies, rewards assistance, gift-card information, common customer problems, complaint guidance, and practical resolution steps.
This page is designed to help customers determine whether to contact The Children’s Place Customer Service, a local store, My Place Rewards support, Comenity Capital Bank, Gift Card Services, or another appropriate resource.
Share Your Children’s Place Customer Service Experience
If you contacted The Children’s Place about an online order, store purchase, missing shipment, canceled order, return, exchange, refund, My Place Rewards account, credit card, gift card, pickup order, damaged merchandise, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete order numbers, credit-card numbers, gift-card numbers or PINs, passwords, verification codes, home addresses, information about children, private employee information, or private support correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with The Children’s Place, Inc., The Children’s Place, Gymboree, Comenity Capital Bank, or any store, shipping carrier, marketplace seller, gift-card provider, or payment provider. CustomerServiceNumbers.com cannot access orders or accounts, cancel purchases, process returns, issue refunds, change rewards points, access credit-card accounts, replace gift cards, or respond on behalf of The Children’s Place. Phone numbers, hours, return rules, shipping fees, rewards terms, credit-card information, gift-card policies, promotions, and company procedures can change. Verify transaction-specific information through The Children’s Place official website, Help Center, order records, receipt, My Place Rewards account, or Comenity Capital Bank.