Vitacost customers may need help with an order, delayed shipment, missing or damaged item, refund request, account access, promo code, canceled Autoship order, or a package arriving in iHerb-branded packaging. Vitacost changed significantly in 2026 after iHerb acquired the online health-and-wellness retailer from Kroger. Customer support is now handled primarily online rather than by telephone.
Vitacost customer-service information reviewed and updated on August 19, 2026.
How to Contact Vitacost Customer Service
- Customer Service Phone: Vitacost discontinued telephone customer support effective June 10, 2026.
- Email Customer Service: Contact Vitacost Customer Care
- Track an Order: Vitacost Order History
- My Account: Sign In to Vitacost
- Refund Policy: Vitacost Refund Policy
- Shipping Information: Vitacost Domestic Shipping
- Service Changes: Vitacost Account and Service Updates
- Promo Code Exclusions: Vitacost Promotional Exclusions
- Official Website: Vitacost.com
- Current Owner: iHerb, LLC
What Changed at Vitacost in 2026?
Kroger sold Vitacost.com to iHerb in January 2026. Following the acquisition, several customer-service and fulfillment changes took effect.
Current changes include:
- Vitacost is owned by iHerb.
- Phone customer service ended June 10, 2026.
- Vitacost Autoship ended June 30, 2026.
- Replacement orders stopped being offered June 1, 2026.
- Vitacost orders are now fulfilled through iHerb.
- Packages may arrive in iHerb-branded packaging.
- Customers who want recurring deliveries are directed to create Autoship orders through iHerb.
These changes make older Vitacost customer-service pages, telephone numbers, Autoship instructions, and replacement-order information potentially outdated.
Best Vitacost Support Route by Issue
- Order status: Sign in to Vitacost and review Order History and tracking information.
- Missing package: Check each shipment and tracking number before submitting a refund request.
- Missing item: Confirm the item was not shipped separately before reporting it missing.
- Damaged product: Keep the product and take photographs before requesting a refund.
- Wrong product: Photograph the product and packaging and contact Customer Care.
- Refund: Submit a request through Vitacost Customer Service within the applicable refund window.
- Replacement: Vitacost stopped offering replacement orders effective June 1, 2026. Request a refund and reorder when appropriate.
- Autoship: Vitacost Autoship ended June 30, 2026. Customers wanting recurring deliveries can review iHerb Autoship.
- Old customer-service phone number: Do not rely on it. Vitacost ended phone support June 10, 2026.
- Package says iHerb: This can be legitimate because iHerb now fulfills Vitacost orders.
- Promo code does not work: Check brand, product, minimum-purchase, expiration, and stacking exclusions.
- International order: Vitacost currently directs international customers to parent company iHerb for many destinations.
- Product-use or medical question: Consult the product manufacturer or an appropriate healthcare professional rather than relying on retail customer service for medical advice.
How to Track a Vitacost Order
Customers can track purchases through their Vitacost account and Order History.
Before reporting an order as missing:
- Check the current order status.
- Open each tracking number associated with the order.
- Check whether the purchase was divided into multiple packages.
- Review the delivery address.
- Check carrier delivery information.
- Look around porches, mailrooms, parcel lockers, side doors, and other delivery locations.
- Ask household members whether they accepted the shipment.
Vitacost orders are now fulfilled through iHerb, so customers should not assume that iHerb-branded packaging means the package was sent by the wrong company.
Vitacost Shipping and Free Shipping
Vitacost’s current domestic shipping page offers free standard U.S. shipping on qualifying orders of $25 or more after discounts.
The exact shipping options available depend on the destination and merchandise.
Customers should review:
- The shipping address
- Estimated delivery window shown at checkout
- Carrier tracking after shipment
- Product-specific shipping restrictions
- State restrictions that may apply to certain products
The estimated delivery period begins when the carrier receives the shipment rather than when the order is originally submitted.
Military Addresses
Vitacost supports eligible APO, FPO, and DPO shipments subject to current order-value, weight, addressing, and product restrictions.
Review the current Domestic Shipping page before ordering because military-address requirements differ from ordinary residential shipping.
Vitacost Missing, Damaged, or Wrong Items
If an item is missing, damaged, defective, or incorrect, start with Vitacost Customer Care.
Before submitting a refund request:
- Check whether a missing item is arriving in another package.
- Keep damaged or incorrect merchandise.
- Keep the packaging.
- Take clear photographs of damaged or incorrect products.
- Save the order number and shipment information.
- Explain which product was expected and what was actually received.
Vitacost Refund Policy
Vitacost’s current refund window begins when the customer receives the product and lasts 30 days.
A refund request is not automatically approved. Vitacost reviews claims individually and can request additional information or photographs.
To request a refund:
- Open the Vitacost Customer Service page.
- Identify the affected order and item.
- Explain whether the item was damaged, incorrect, missing, defective, or otherwise unsatisfactory.
- Provide photographs when requested.
- Keep the product until Vitacost confirms that the refund was approved.
- Save the refund confirmation until the credit appears.
Vitacost states that an approved refund may be returned to the original payment method at the company’s discretion.
High-value orders and unusual claims may require additional review.
Does Vitacost Require You to Return the Product?
Under the current refund process, Vitacost instructs customers not to dispose of a product before a claim is approved because documentation may be required.
Once the refund is approved, Vitacost states that the customer may dispose of the product and does not need to return or retain it unless Customer Care provides different instructions for the specific claim.
Always follow the instructions associated with the actual refund request.
Does Vitacost Still Send Replacement Orders?
No. Vitacost’s current Service Updates page states that replacement orders were discontinued effective June 1, 2026.
If merchandise is damaged, missing, incorrect, or otherwise qualifies for assistance, request a refund through Customer Care.
When the product is still wanted, the customer may need to place a new order after the refund issue is addressed.
Do not rely on older Vitacost help pages that instruct customers to choose between a replacement and refund.
Vitacost Autoship Has Ended
Vitacost discontinued its Autoship program effective June 30, 2026.
Customers previously used Autoship for scheduled recurring orders of vitamins, supplements, household products, pet products, food, and other frequently purchased merchandise.
Vitacost now directs customers interested in recurring deliveries to iHerb.
Customers moving recurring purchases to iHerb should:
- Review the products previously included in Vitacost Autoship.
- Check current iHerb availability and pricing.
- Review the new delivery schedule carefully.
- Confirm the selected payment method.
- Review iHerb’s current Autoship terms before enrolling.
Using the same email address associated with the former Vitacost Autoship account may make the transition easier, according to Vitacost’s current service guidance.
Vitacost Order Cancellation
Vitacost’s current terms advise customers to review an order carefully before submitting it because cancellation may not be possible after an order is accepted.
If you notice an error immediately:
- Sign in to the account.
- Check Order History for an available cancellation option.
- Use the option immediately if it is available.
- Contact Customer Care if cancellation is no longer available.
Older Vitacost guidance described an approximately 15-minute self-service cancellation window for qualifying signed-in orders. Because fulfillment systems changed after the iHerb acquisition, customers should rely on the cancellation option actually displayed for the current order rather than assuming a particular window will always be available.
If an order has already entered fulfillment or shipped, a refund request may be the available option instead.
Vitacost Promo Code Problems
Vitacost frequently offers product, brand, order-level, BOGO, free-gift, and other promotional discounts.
A coupon may fail because:
- The code expired.
- The brand is excluded.
- The product is excluded.
- The minimum qualifying purchase was not reached.
- Excluded products do not count toward the required minimum.
- The promotion applies only to in-stock merchandise.
- The customer has reached a use limit.
- The offer cannot be combined with another order-level promotion.
- The code was issued only to a specific account or email recipient.
Vitacost generally does not allow two order-level promotional codes to be stacked together. However, some order-level codes may be combined with eligible product, brand, or free-gift promotions.
Review the disclaimer attached to the individual offer before completing the purchase.
Vitacost International Orders
Vitacost’s current domestic shipping guidance directs customers outside its supported U.S. destinations to parent company iHerb, which offers international shopping in many countries.
International customers should not assume that older Vitacost international-shipping policies remain current following the 2026 acquisition.
Before ordering internationally, check:
- Whether Vitacost currently ships to the destination
- Whether iHerb is the required ordering platform
- Product import restrictions
- Customs requirements
- Taxes and duties
- Delivery estimates
- The applicable refund policy
Vitacost and iHerb
Vitacost was previously owned by The Kroger Co. Kroger completed the sale of Vitacost to iHerb in January 2026.
Vitacost.com continues to operate as a shopping website, but iHerb now owns the brand and supports its fulfillment infrastructure.
Customers may therefore encounter:
- iHerb-branded shipping packages
- References to iHerb in Vitacost legal terms and privacy information
- iHerb fulfillment
- iHerb Autoship recommendations
- iHerb customer-account or international-shopping references
Kroger is no longer the parent company of Vitacost.
Vitacost Product Safety and Health Questions
Vitacost sells vitamins, minerals, supplements, herbs, sports nutrition products, food, beauty products, personal-care products, household products, and other wellness merchandise.
Customer Service can help with order and retail issues, but it should not be treated as a substitute for a physician, pharmacist, dietitian, veterinarian, poison-control professional, or product manufacturer when a question involves health or safety.
For a product-specific concern:
- Read the current label and packaging.
- Check the expiration date and lot information.
- Follow storage instructions.
- Contact the manufacturer when clarification about ingredients or labeling is needed.
- Consult an appropriate healthcare professional about medication interactions, medical conditions, pregnancy, allergies, supplement use, or treatment questions.
If a product appears recalled, contaminated, tampered with, or unsafe, stop using it and review official manufacturer and government recall information.
Information to Have Before Contacting Vitacost
- Order number
- Email address associated with the account
- Product name
- Quantity ordered
- Purchase and delivery date
- Tracking information
- Photos of damaged or incorrect products
- Lot number or expiration date when relevant
- Promo code when applicable
- Amount of any disputed charge
- Previous refund-request information
- The specific resolution requested
Do not publish order numbers, payment-card information, passwords, email verification links, medical information, home addresses, or other private details in a public review.
How to Escalate an Unresolved Vitacost Complaint
- Start with Vitacost Customer Care. Use the official contact page because telephone support has been discontinued.
- Provide the order number. Identify the affected product and shipment.
- Keep the complaint concise. Explain what happened, when it happened, and what has already been tried.
- Include documentation. Attach photographs when the item is damaged, incorrect, leaking, broken, or otherwise defective.
- State the requested resolution. Ask specifically for a refund, billing review, order-status review, account correction, or another appropriate result.
- Save correspondence. Keep emails, tracking, refund confirmations, and photographs until the matter is resolved.
- Remember the ownership change. Vitacost is now owned by iHerb, not Kroger, and current legal, fulfillment, and account systems increasingly reference iHerb.
For legal or privacy correspondence, Vitacost’s current privacy materials identify its parent company as:
iHerb, LLC
Attn: Legal Department
17400 Laguna Canyon Road, Suite 400
Irvine, CA 92618
Routine order and refund problems should still begin through Vitacost Customer Care rather than by mailing corporate correspondence.
Vitacost Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with Vitacost orders, shipping, missing products, damaged merchandise, refunds, account access, promotions, discontinued Autoship service, iHerb fulfillment, or online Customer Care.
A useful Vitacost review should explain:
- The approximate order date
- The general type of product
- Whether the issue involved ordering, shipping, damage, a missing item, refund, promotion, or account problem
- Which support method was used
- How quickly Customer Care responded
- What action or refund was offered
- Whether the issue was ultimately resolved
Do not publish order numbers, payment information, account credentials, medical information, supplement regimens, private health details, home addresses, or private support correspondence in a public review.
Vitacost Frequently Asked Questions
What is the Vitacost customer service phone number?
Vitacost no longer offers telephone Customer Service. The company states that phone support ended June 10, 2026. Use the official Vitacost Customer Service page and email support instead.
Is 1-800-381-0759 still the Vitacost customer service number?
That number appears on older Vitacost pages and third-party websites, but Vitacost’s current Service Updates page states that telephone support was discontinued effective June 10, 2026.
How do I contact Vitacost now?
Use the Contact Us page on Vitacost.com. Customers can also sign in to My Account to review Order History, tracking, and refund options.
Who owns Vitacost?
iHerb owns Vitacost. Kroger completed the sale of Vitacost to iHerb in January 2026.
Why did my Vitacost order arrive in an iHerb box?
Vitacost states that its orders are now fulfilled through iHerb, so customers may receive purchases in iHerb-branded packaging.
Does Vitacost still offer Autoship?
No. Vitacost discontinued Autoship effective June 30, 2026. Customers interested in recurring deliveries are directed to iHerb Autoship.
Does Vitacost still send replacement orders?
No. Vitacost states that replacement orders were discontinued effective June 1, 2026. Customers with qualifying order problems should request a refund through Customer Care.
How long do I have to request a Vitacost refund?
Vitacost’s current refund window begins when the product is received and lasts 30 days.
Do I need to return a damaged Vitacost product?
Do not discard the product until the claim is approved. Vitacost may require photographs or other documentation. Its current refund policy states that once an approved refund is confirmed, the customer may dispose of the item unless different instructions are provided.
Does Vitacost offer free shipping?
Vitacost currently advertises free standard U.S. shipping on qualifying orders totaling $25 or more after discounts, subject to shipping and product restrictions.
Can I cancel a Vitacost order?
Check the order immediately after submitting it for an available cancellation option. Vitacost’s current terms warn that it may not be able to accommodate a cancellation after an order has been accepted.
Why doesn’t my Vitacost promo code work?
The code may be expired, restricted to certain products, subject to brand exclusions, limited to a particular account, or incompatible with another order-level promotion. Review the promotion’s terms and Vitacost’s current exclusion list.
Is Vitacost still owned by Kroger?
No. Kroger sold Vitacost to iHerb in January 2026.
Related Shopping and Health Retail Customer Service Pages
Related Consumer Resources
- Identify an Unknown Vitacost, iHerb, Supplement, or Online Shopping Charge
- Check a Suspicious Vitacost or iHerb Email, Text, Website, or Refund Message
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize current support routes, common customer problems, complaint guidance, refund information, and practical steps for reaching the correct company resource.
For Vitacost, keeping information current is especially important because ownership, fulfillment, telephone support, Autoship, and replacement-order policies all changed in 2026.
Share Your Vitacost Customer Service Experience
If you contacted Vitacost about an order, missing package, damaged or incorrect product, refund, shipping problem, promo code, account issue, Autoship transition, iHerb fulfillment, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete order numbers, payment information, passwords, email verification links, home addresses, medical information, private health details, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Vitacost.com, Inc., iHerb, LLC, iHerb Holdings, LLC, The Kroger Co., any product manufacturer, shipping carrier, payment processor, healthcare provider, or government agency. CustomerServiceNumbers.com cannot access Vitacost accounts, track orders, issue refunds, cancel purchases, provide product replacements, manage iHerb Autoship, provide medical advice, or respond on behalf of Vitacost. Contact methods, shipping thresholds, refund rules, product availability, promotions, ownership information, fulfillment procedures, and company policies can change. Verify order-specific information through Vitacost’s official website, Customer Service page, My Account, order records, or parent company iHerb.