iHerb customer service can help with online orders, shipping, missing packages, damaged or incorrect products, returns, refunds, account access and Autoship & Save subscriptions. iHerb currently provides customer support online rather than through a customer-service telephone number.
How to Contact iHerb Customer Service
- Customer support: iHerb Contact Us
- Help Center: iHerb Help Center
- Email/message support: Available 24/7 through iHerb’s support system
- Live chat: Weekdays, 6:00 AM-6:00 PM Pacific Time; closed on holidays
- Customer-service phone: iHerb does not offer telephone customer support
- Returns and refunds: iHerb Returns & Refunds
- Corporate headquarters: iHerb, LLC, 17400 Laguna Canyon Rd., Suite 400, Irvine, CA 92618
- Official website: iHerb.com
Best iHerb Support Route by Issue
- Order status: Sign in and open the Orders section.
- Cancel an order: Attempt cancellation immediately from the Orders page before the shipment is processed.
- Missing delivery: Review tracking and contact the carrier first, then use iHerb support if the package remains missing.
- Wrong, damaged, leaking or expired item: Submit a refund or replacement request from the applicable order.
- Return: Start the request through the Orders page before sending anything back.
- Autoship & Save: Manage or cancel the subscription through the Autoship & Save section of your account.
- Account or login problem: Use the Help Center or Contact Us page.
- International customs issue: Review iHerb’s country-specific customs guidance and carrier information.
What to Have Before Contacting iHerb
- iHerb order number
- Email address or phone number associated with the account
- Product name and item information
- Tracking number
- Delivery address
- Photos of damaged, leaking, melted, expired or incorrect merchandise
- Carrier delivery information
- Previous support messages
iHerb Returns and Refunds
iHerb’s current refund period starts on the date the customer receives the product.
Current standard windows are:
- Most products purchased on iHerb.com or the iHerb app: 30 days
- Qualifying iHerb-brand products purchased directly from iHerb: 90 days
- iHerb products purchased through another marketplace: Generally 30 days
Submitting a request does not automatically guarantee a refund. iHerb reviews requests individually.
Start the request from the Orders section of your iHerb account and select the affected product and reason.
Do Not Mail an iHerb Return Without Approval
Do not independently send merchandise back to iHerb.
Customers should first:
- Open the applicable order.
- Select Refunds/Returns.
- Choose the affected item.
- Explain the reason for the request.
- Provide photos or additional information when requested.
- Wait for iHerb’s decision and return instructions.
Unapproved returns may not be processed.
If iHerb requires the product to be returned after approval, the package generally must be shipped within 14 days.
Domestic customers may receive a prepaid return label when applicable. International customers do not receive prepaid international return labels.
How Long Does an iHerb Refund Take?
After an approved return or refund:
- Rewards/store credit: Often available within approximately 24 hours after approval
- Original payment method: Generally 7-10 business days
- Some third-party payment methods: Can take up to 30 days
- International refunds: Can take up to 35 days
International refund totals can also differ because of return postage, exchange rates, customs, handling or other charges.
Damaged, Leaking, Melted or Wrong iHerb Products
If merchandise arrives damaged, leaking, melted or incorrect, submit a refund or reship request through the order.
Photographs can be important.
Keep:
- The product
- Packaging
- Shipping box
- Product barcode or UPC
- Order information
until iHerb confirms whether the item must be returned or can be discarded.
Do not discard a damaged product before the claim is reviewed unless iHerb instructs you to do so.
How to Cancel an iHerb Order
iHerb says most orders ship within approximately one hour of being placed.
If the order can still be cancelled:
- Sign in to iHerb.
- Open Orders.
- Select the applicable order.
- Choose Cancel Order.
- Select the reason and confirm.
Guest-checkout customers can use the View and Manage Order link from their confirmation email while cancellation remains available.
Once an order has moved too far into processing or shipment, cancellation may no longer be possible.
iHerb Missing or Late Packages
iHerb notes that some carriers mark packages as delivered up to 24-48 hours before actual delivery.
For a package marked delivered but not found:
- Verify the delivery address.
- Check the carrier’s proof of delivery.
- Look around the delivery location.
- Ask household members, neighbors or building staff.
- Contact the carrier.
- Allow up to 48 hours when the carrier has prematurely marked the shipment delivered.
If the package still cannot be located after the applicable period, start a refund request or contact iHerb Support.
iHerb Autoship & Save Customer Service
Autoship & Save is iHerb’s recurring-product subscription program.
Customers can manage subscriptions through their online account and may be able to:
- Skip the next shipment
- Change delivery frequency
- Update the shipping address
- Change the saved payment method
- Cancel the subscription
To cancel:
- Open Autoship & Save.
- Select the subscription.
- Select Update.
- Select Cancel Subscription.
- Confirm that the cancellation message appears.
Manage a subscription before its next order enters processing.
iHerb International Orders and Customs
iHerb ships internationally, and customs requirements vary by destination.
Depending on the country, an order may require:
- Import duties
- VAT or other taxes
- Customs documentation
- A local tax or identification number
- Compliance with restrictions on certain products or ingredients
Customers purchasing internationally may be considered the importer of record and are responsible for complying with the destination country’s import rules.
If a shipment is held by customs, verify any request for payment or personal information through the official carrier or customs authority before responding.
iHerb Corporate Office Information
The old Pasadena address previously shown on this page is no longer iHerb’s current headquarters address.
Current company terms identify:
iHerb, LLC
17400 Laguna Canyon Rd.
Suite 400
Irvine, CA 92618
This address is a corporate location, not a customer-return center.
Do not mail returns, supplements or damaged merchandise to the corporate office unless iHerb specifically instructs you to do so.
iHerb and Vitacost
Vitacost should no longer be described as an independent iHerb competitor.
In January 2026, iHerb completed its acquisition of Vitacost.com from Kroger, including the Vitacost brand, intellectual property and inventory.
Customers should still use the support channel associated with the website where their order was placed.
iHerb Reviews and Complaints
CustomerServiceNumbers.com currently displays an iHerb rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving iHerb product selection, pricing, shipping, refunds, product quality or customer support.
What to Include in an iHerb Review
Helpful reviews can describe:
- Online order or delivery experience
- Missing, damaged or incorrect product
- Return or refund experience
- Autoship & Save issue
- International delivery or customs problem
- Support response time
- Whether the issue was resolved
Privacy Warning for iHerb Reviews
Do not publish your complete order number, home address, phone number, email address, payment information, account password or private health information in a public review.
Provide order-specific information privately through official iHerb support channels.
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Share Your iHerb Customer Service Experience
Have you contacted iHerb about an order, delivery, damaged product, return, refund, cancellation, Autoship & Save subscription or account problem? Leave a rating and review below. Explain which support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include order numbers, addresses, phone numbers, emails, account credentials, payment information or private medical information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with iHerb, LLC, iHerb Holdings, LLC, Vitacost or any product manufacturer. iHerb does not provide customer support through this website.
Support hours, return periods, refund procedures, international shipping requirements and subscription terms can change. Verify current information through iHerb before returning merchandise or relying on a refund or cancellation outcome. Product information on this page is for customer-service purposes and is not medical advice.