GNC Customer Service: Orders, Returns, Rewards and Complaints

GNC customer service can help with online orders, shipping, returns, refunds, damaged products, MYGNC Rewards, PRO Access, Subscribe to Save shipments, account access, and store complaints. Use the verified contact options below to reach the correct GNC support route.

Best Way to Contact GNC

Before contacting GNC, have your order number, account email address, billing ZIP code, receipt, tracking number, store location, and relevant dates ready. Do not send payment information, passwords, or sensitive medical details through a public review.

GNC Order Tracking and Cancellation Help

Customers can check an order through the official GNC order-status page. You will generally need the order number, order email address, and billing ZIP code.

GNC states that an online order cannot be canceled, changed, or rerouted after it has been submitted. If an unwanted order has already entered processing, customers may need to wait for delivery and then follow the applicable return instructions.

For damaged, defective, missing, or incorrect products, call 1-877-462-4700 with the order number and photographs of the package or product when available.

GNC Returns and Refunds

GNC’s current satisfaction guarantee generally provides a 30-day return period for eligible purchases. The applicable starting date and return method can depend on how and where the product was purchased, so review the current GNC return policy before sending an item.

• Keep the receipt, order confirmation, packing slip, or MYGNC Rewards transaction record.
• Eligible online purchases may be returned at a participating U.S. GNC store or by mail.
• Follow the return address printed on the packing slip when it differs from the general return address.
• Keep the return tracking number until the refund is completed.
• Original shipping charges are generally not refunded unless the return resulted from a damaged, defective, or incorrectly shipped product.

Unless the packing slip provides a different destination, GNC lists the following return address:

GNC Return Department
5215 Albert S White Boulevard
Whitestown, IN 46075

GNC states that warehouse returns are generally processed within three to five business days after receipt. The resulting credit may require additional time to appear through the customer’s bank or original payment method.

Return exclusions include GNC gift cards, PRO Access memberships, GNC Health purchases, and GNC products purchased from unauthorized sellers. Review the current policy for complete conditions.

MYGNC Rewards and PRO Access Support

MYGNC Rewards is GNC’s free loyalty program. Customers can review points, available rewards, account details, and reward preferences by signing in to their GNC account.

PRO Access is a separate paid membership that may include additional rewards and shipping benefits. PRO Access members can call the priority-support line at 1-866-214-2469.

If a PRO Access membership is enrolled in automatic renewal, GNC says customers can cancel through their account on the website or app or by calling the PRO Access line. Cancellation should be completed before the membership renewal date. Review GNC’s current program and renewal terms before canceling.

Cancel or Change a Subscribe to Save Order

Subscribe to Save product shipments are different from a PRO Access membership. To manage a product subscription, sign in to your GNC account and open the subscription section. Depending on the available options, customers may be able to:

• Change the next shipment date
• Skip an upcoming shipment
• Change the delivery frequency or quantity
• Update the shipping address or payment method
• Cancel an individual product subscription

Contact GNC before the next processing date if the online account does not provide the required option.

GNC Store Complaints

Store hours and telephone numbers vary by location. Use the official GNC store locator to find the correct store.

For an in-store pricing, return, employee, product, or pickup complaint, start with the store manager. Save the receipt and record the store number, location, purchase date, employee or manager contacted, and requested resolution.

If the store cannot resolve the matter, call GNC customer service at 1-877-462-4700 or submit the details through the official contact form.

How to Escalate a GNC Complaint

If the first support contact does not resolve the problem:

1. Save receipts, order emails, tracking records, photographs, and previous support messages.
2. Write down the date, time, and result of each telephone or chat conversation.
3. Ask for a case number or written confirmation of the proposed resolution.
4. Use GNC’s online contact form to create a written record.
5. For broader company and headquarters information, see the GNC Corporate Office Headquarters page.

GNC Customer Reviews and Complaints

At the time of this update, GNC has a rating of 3.0 out of 5 based on two reviews submitted to CustomerServiceNumbers.com.

One review from 2015 praises the knowledge and service provided by an employee at a Kalamazoo, Michigan, store. A second review from 2016 describes difficulty obtaining a refund after returning an online purchase and making repeated customer-service calls.

Both reviews display three-star ratings despite their different sentiment. Because there are only two reviews and both are more than nine years old, they should be treated as individual historical experiences rather than a reliable measurement of current GNC customer service.

Frequently Asked Questions

What is the GNC customer service number?

Call GNC customer service at 1-877-462-4700.

What are GNC’s customer service hours?

Phone and chat support are available Monday through Saturday from 9 a.m. to 8 p.m. ET and Sunday from 9 a.m. to 7 p.m. ET.

How do I email GNC?

Email customer-service@gnc-hq.com or use GNC’s official online contact form.

Can I cancel a GNC order after submitting it?

GNC says online orders cannot be canceled, changed, or rerouted after submission. Customers may need to receive the order and then follow the applicable return process.

How do I cancel GNC PRO Access automatic renewal?

Sign in to the GNC account or call the PRO Access priority line at 1-866-214-2469 before the membership renewal date.

Can I return a GNC.com purchase to a store?

Eligible GNC.com purchases can generally be returned to a participating U.S. GNC store within the applicable return period. Bring proof of purchase and check the current policy for exclusions.

Related Customer Service Pages

• iHerb Customer Service
• Herbalife Customer Service
• Whole Foods Customer Service
• Sprouts Customer Service

About GNC

GNC is a Pittsburgh-based health and wellness retailer selling vitamins, dietary supplements, sports-nutrition products, protein products, herbs, personal-care items, and related wellness products. GNC sells through company-operated and franchised stores, GNC.com, and authorized retail partners.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find company contact information and share customer-service experiences since 2004. We independently review contact details and provide a public rating and comment section where customers can describe their own experiences.

Share Your GNC Customer Service Experience

Have you contacted GNC about an order, return, refund, damaged product, PRO Access membership, rewards account, product subscription, store purchase, or employee interaction? Leave a review below explaining which support route you used, how long the response took, and whether GNC resolved the problem.

Do not include order numbers, account credentials, payment information, full addresses, telephone numbers, private medical information, or other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with GNC, GNC Holdings, LLC, any GNC store or franchisee, or any manufacturer whose products are sold by GNC.

GNC does not provide customer support through this website. Contact details are provided to help consumers reach GNC directly, and reviews reflect the experiences and opinions of individual contributors.

For questions about an order, return, refund, product, membership, subscription, rewards account, or store experience, contact GNC through its official support channels.

Last updated August 14, 2026.