How To Contact GNC Customer Service
GNC sets the standard in the nutritional supplement industry by demanding truth in labeling, ingredient safety and product potency, all while remaining on the cutting-edge of nutritional science. As our company has grown over the years, so has our commitment to Living Well. In fact, GNC is the world’s largest company of its kind devoted exclusively to helping its customers improve the quality of their lives.
I have been trying to get a refund for a month now. I have provided them with tracking numbers proving the product made it back to their warehouse. I am told a different story every time I get customer service. I have made at least 9 calls to them.I will never deal with gnc again. I hope to be able to get my $160.00 back.
I was at store number 02656 in Maple Hill Mall, Kalamazoo, MI today and was helped by Eric. This is the third time he has assisted me and I find him to be not only kind and engaging, but also incredibly helpful and full of knowledge to answer my questions. He’s one of the best customer service people I have experienced anywhere. When I walked in he remembered me and my typical order and when I had questions about the vitamins I usually purchase the knew the answers and was pleasant in explaining things to me. Unlike many of the over-muscled, steroid looking guys I often find in your stores, he is trim, athletic, good looking and a genuine person. He should be looked at by many as having real leadership potential.
orderded whey online,havent seen the package after three days,fedex website doesnt show that it has shipped,customer service is terrible.will never order anything there again,will go to bodybuilder.com
Hi I went in to GNC the other day and I was just there to buy my usual fish oil and the guy that was working told me to get this fish oil niacin and he said I would not be disappointed with the results and I would also save money so I said what the heck and I bought it. I took it for the 1st time that night and 15 min after taking it my face, ears and neck got so hot to the point that I filled up a bucket of ice and kept my head in it for a long time! It was so uncomfortable and I was getting dizzy and actually thought I was going to die! It was such a terrible experience. So, I went back the next day to see if I could get the same brand of fish oil without the added niacin and do an even exchange and he said No sorry sir I can’t do that. I explained to him how I had a bad reaction to the Niacin and I just wanted the regular fish oil which was the exact price and he said no sir without a receipt I can’t make an even exchange… I said are u kidding me? U guys convinced me to get a fish oil that ended up giving me a reaction and u won’t even allow me to do an even exchange? He said nope. Not once did he even ask me if I was ok from the night before or not once did he apologize. Nothing. He just wouldn’t budge. I said to him, I didn’t save the receipt because first of all, it’s fish oil so the last thing on my mind is that I might need to return this and second of all I know that they can see my past purchases by looking in the system using my gold card! I told the guy to call the manager and he did and the manager wouldn’t budge either so I told the manager that he was going to lose my $200 month and I am just going to go to vitamin world and he said that’s fine. I said I hope this fish oil was worth losing a $2500 a year customer. He said so be it. I am floored! 02780
3-20-13 GNC, I am very disappointed to see that your company is now adding Carmine, a dead
insect dye to its mega women , multivitamin line. my question is; How could you contaminate your product in this fashion? What about food purity and safety? Did you not
about vegetable food dyes? I will certainly be avoiding that product and advise anyone I know to do the same.