GNLD / NeoLife Customer Service, Returns and Reviews

If you need help with a GNLD product, NeoLife order, return, NeoShip recurring shipment, member account, distributor account, damaged package or product question, use NeoLife’s current Field Support resources. GNLD now operates publicly under the NeoLife name, so older GNLD phone numbers, websites and Fremont addresses found in directories may no longer be current.

NeoLife is a direct-selling health and wellness company offering nutritional supplements, personal-care and skincare products, home-care products and weight-management products. Retail customers can buy directly through ShopNeoLife or through an independent NeoLife Promoter.

Is GNLD Now NeoLife?

Yes. The company formerly widely known as GNLD now operates publicly under the NeoLife name.

GNLD historically reflected the combination of the Golden, NeoLife and Diamite businesses. Current company websites, products, customer support, ordering systems and corporate materials primarily use the NeoLife name.

You may still encounter GNLD references in:

• Older product packages
• Distributor websites
• Legacy email addresses
• Old manuals and catalogs
• International company documents
• Historical legal or trademark information

If you are searching for current U.S. customer service, use NeoLife rather than an old GNLD directory listing.

NeoLife Field Support

NeoLife Field Support can be reached at 1-800-432-5842.

Current North American support information lists:

• Regular hours: Monday-Friday, 7:00 a.m.-5:00 p.m. Pacific Time
• Published end-of-month extended hours: Until 8:00 p.m. Pacific Time

Field Support can assist with areas including:

• Orders
• Shipping questions
• Damaged or missing merchandise
• Returns
• Account questions
• NeoShip recurring orders
• Member accounts
• Promoter accounts
• Website access

How to Place a NeoLife Order

NeoLife currently provides several ordering options.

• Retail customers: Shop through ShopNeoLife.com.
• Members and Promoters: Order through MyOffice.NeoLife.com.
• Telephone: Call Field Support at 1-800-432-5842.

NeoLife says its goal is generally to process U.S. orders within approximately one to two business days after they are placed.

Shipping time after processing depends on the carrier, destination and delivery method.

NeoLife Order Is Missing, Damaged or Incorrect

If an order placed directly with NeoLife arrives damaged, incomplete or incorrect, report the problem to Field Support as soon as possible.

Have:

• Invoice or order number
• Customer or member name
• NeoLife ID when applicable
• Product name
• Quantity ordered
• Description of the missing or damaged item
• Photos of damage when useful
• Shipping box and packing slip

NeoLife’s current return guidance says Field Support will explain what to do with damaged merchandise and arrange correction of qualifying missing items.

If an independent Promoter personally shipped the merchandise rather than NeoLife, that Promoter may be responsible for addressing the shipment problem.

NeoLife 90-Day Satisfaction Guarantee

NeoLife currently advertises a 100% satisfaction guarantee covering its nutritional supplements, personal-care products, skincare products and home-care products.

A retail Customer or Member who is dissatisfied with an eligible product can generally return the unused portion within 90 days of purchase.

When an eligible product is returned directly to NeoLife, the published options can include:

• Replacement without charge
• Full credit toward another NeoLife product
• Refund of the purchase price, less applicable shipping and handling

A product intentionally damaged or misused is not covered by the normal satisfaction guarantee.

How to Return a NeoLife Product

Contact Field Support before mailing anything. NeoLife’s current process provides a Return Authorization number and return instructions for qualifying direct returns.

1. Call 1-800-432-5842.
2. Provide the order or invoice information.
3. Explain why the product is being returned.
4. Ask whether it qualifies under the 90-day guarantee.
5. Obtain the Return Authorization number.
6. Follow the current shipping instructions.
7. Include the requested identifying information inside the package.
8. Keep tracking until the return or refund is complete.

Do not send merchandise to NeoLife headquarters simply because the Santa Clara address appears on this page. Use the return destination supplied for the authorized return.

Product Purchased From a NeoLife Promoter

NeoLife uses a direct-selling business model, so a retail customer may buy from an independent Promoter rather than directly from the company.

NeoLife’s current return policy says a customer can return the unused portion of an eligible product within 90 days to either NeoLife or the Promoter who sold it.

If the selling Promoter will not provide the applicable satisfaction guarantee, keep proof of purchase and contact NeoLife Field Support. NeoLife’s published policy says it reserves the right to honor the guarantee on behalf of the selling Promoter when appropriate.

NeoShip Automatic Orders

NeoShip is NeoLife’s recurring monthly ordering program.

Current NeoLife materials say customers can change or cancel NeoShip at any time. Members can manage recurring orders through their NeoLife account, while Field Support can also assist at 1-800-432-5842.

Before changing or canceling NeoShip:

• Review the next scheduled processing date.
• Check the products and quantities selected.
• Confirm the payment method.
• Make the change before the next order processes.
• Save confirmation of the change or cancellation.

Stopping use of a product does not automatically cancel a recurring NeoShip order.

NeoLife Member and Promoter Account Help

NeoLife distinguishes among Retail Customers, Members and Promoters.

Retail Customers can purchase products without joining the NeoLife business opportunity.

Members receive product-related membership benefits but do not participate in the Promoter compensation plan.

Promoters are independent business owners who can sell products and may qualify for commissions, bonuses and incentives under NeoLife’s compensation plan.

NeoLife Promoters are independent contractors, not NeoLife employees.

For login trouble, use the official NeoLife password-recovery tools or call Field Support.

NeoLife Business Opportunity and Earnings

NeoLife operates through direct selling. Joining as a Promoter is a business decision, not an offer of employment or guaranteed income.

Prospective Promoters should review the company’s current Average Earnings Statement before paying fees, ordering inventory or relying on an income claim made by another Promoter.

NeoLife’s most recently published U.S. and Canada earnings statement covers 2024. It distinguishes ordinary product users from Promoters who earn compensation and makes clear that results vary substantially.

Do not rely on statements promising:

• Guaranteed income
• Guaranteed financial freedom
• Guaranteed business success
• Income without customer sales or business activity
• Results inconsistent with NeoLife’s official earnings disclosure

NeoLife’s current compliance team can be contacted at compliance@neolife.com regarding questionable product or business-opportunity claims.

NeoLife and the Direct Selling Association

NeoLife is currently a member of the Direct Selling Association and says it follows the DSA Code of Ethics.

Customers or Promoters with a complaint should first contact NeoLife at 1-800-432-5842. NeoLife’s current website says unresolved complaints can then be escalated through the DSA’s complaint process.

NeoLife Product and Health Questions

NeoLife sells dietary supplements and other wellness products, but its own published disclaimer states that the products are not intended to diagnose, treat, cure or prevent disease.

For a product question:

• Read the current package label.
• Check ingredients and allergens.
• Follow labeled serving instructions.
• Do not exceed directions based on advice from an unverified distributor or social-media account.
• Ask an appropriately qualified healthcare professional about medical conditions, medications, pregnancy or significant allergies.

If you experience a potentially serious reaction, stop using the suspected product and seek appropriate medical care.

About NeoLife

NeoLife traces its business to 1958 and remains active internationally in 2026.

Its product categories currently include:

• Nutritional supplements
• Weight-management products
• Personal care
• Skincare
• Home-care products

Current company materials identify Jerry Brassfield as Founder and Executive Chairman and Kendra Brassfield as Chief Executive Officer.

NeoLife currently lists its international headquarters at:

NeoLife International
4555 Great America Parkway
Suite 220
Santa Clara, CA 95054

How to Escalate a GNLD / NeoLife Complaint

1. Determine whether the issue involves a direct company order or an independent Promoter transaction.
2. Call NeoLife Field Support at 1-800-432-5842.
3. Provide the order, invoice, product or account information privately.
4. Ask for any available case or reference number.
5. For a return, obtain a Return Authorization before mailing merchandise.
6. For a Promoter dispute, preserve receipts and messages from the seller.
7. For an unapproved health or earnings claim, contact compliance@neolife.com.
8. If a DSA-related complaint remains unresolved after working with NeoLife, review the Direct Selling Association complaint process.

CustomerServiceNumbers.com cannot access a NeoLife account, cancel NeoShip, issue a refund, recommend a supplement for a medical condition, resolve a distributor compensation dispute or enroll or terminate a Promoter account.

GNLD / NeoLife Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating for GNLD based on 1 visible review.

The only visible submission, dated October 5, 2016, asks GNLD to recommend a product for treating cerebral palsy and asks about the price.

That submission does not describe an actual customer-service interaction, purchase or outcome, so it does not support either a positive or negative customer-service trend.

It should also not be treated as evidence that a GNLD or NeoLife supplement can treat cerebral palsy. NeoLife itself states that its products are not intended to diagnose, treat, cure or prevent disease.

If you have recently contacted NeoLife, leave a review below describing whether the issue involved an order, return, NeoShip shipment, product complaint, Member account, Promoter account or Field Support interaction, along with the response time and whether the issue was resolved.

Do not include NeoLife IDs, passwords, tax information, payment details, medical records or private distributor information.

Related Supplement and Wellness Customer Service Pages

• Herbalife customer service, refunds, memberships and distributor help
• GNC customer service, supplements, orders and returns
• iHerb customer service, supplement orders and online shopping support

Frequently Asked Questions

What is the GNLD customer service phone number?

GNLD now operates publicly as NeoLife. Call NeoLife Field Support at 1-800-432-5842.

What are NeoLife customer service hours?

NeoLife currently lists Field Support Monday-Friday from 7:00 a.m.-5:00 p.m. Pacific Time. Published month-end schedules can extend support until 8:00 p.m. Pacific Time.

Is GNLD still in business?

Yes. The business formerly widely known as GNLD remains active under the NeoLife name, with current products, online ordering, Field Support and distributor operations.

Is NeoLife the same company as GNLD?

NeoLife is the current public company and brand identity associated with the former GNLD business. Older GNLD references remain in some historical, legal and international materials.

Is the old 1-815-222-6500 GNLD number still current?

NeoLife’s current official U.S. support materials publish 1-800-432-5842. Use that number rather than relying on the older GNLD directory listing.

Where is NeoLife headquartered?

NeoLife currently lists its international headquarters at 4555 Great America Parkway, Suite 220, Santa Clara, CA 95054.

Is the Fremont GNLD address still current?

The previous GNLD page listed 3500 Gateway Boulevard in Fremont. NeoLife’s current company directory lists the Santa Clara address instead.

What is NeoLife’s return policy?

Eligible nutritional, personal-care, skincare and home-care products currently carry a 100% satisfaction guarantee. Customers and Members can generally return the unused portion within 90 days of purchase, subject to the current policy.

How do I cancel NeoShip?

NeoLife says NeoShip can be changed or canceled at any time. Manage the recurring order through your NeoLife account or call 1-800-432-5842.

Can NeoLife recommend a product to treat a medical condition?

NeoLife’s own disclaimer says its products are not intended to diagnose, treat, cure or prevent disease. Medical treatment questions should be directed to an appropriately qualified healthcare professional.

Are NeoLife Promoters employees?

No. NeoLife’s current agreement describes Promoters as independent contractors rather than company employees or agents.

Does becoming a NeoLife Promoter guarantee income?

No. NeoLife publishes an Average Earnings Statement because Promoter results vary. Becoming a Promoter is a business opportunity, not guaranteed employment or guaranteed income.

Is CustomerServiceNumbers.com affiliated with GNLD or NeoLife?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access orders, issue refunds, cancel NeoShip, provide medical advice or manage NeoLife Member or Promoter accounts.

Why Trust This GNLD / NeoLife Contact Guide?

The current NeoLife Field Support number and hours, Santa Clara headquarters, ordering resources, 90-day satisfaction guarantee, NeoShip information, direct-selling status and complaint routes on this page were checked against current NeoLife resources. The live CSN rating and complete visible review were also reviewed before describing customer feedback.

Share your experience: If you contacted NeoLife about a GNLD-era product, current order, damaged shipment, return, NeoShip subscription, Member account, Promoter account or another customer-service issue, leave a review below describing the support route, response time and resolution. Keep account, payment, tax and medical information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with GNLD, NeoLife International, any independent NeoLife Promoter, Herbalife, GNC, iHerb or the Direct Selling Association. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Product information is not medical advice.