Igloo customer service can help with Igloocoolers.com orders, shipping problems, returns, defective products, cooler parts, warranty claims, drinkware questions, and general product support. Electric appliances and recalled products may require a different support route, so use the verified contact information below for your specific issue.
How to Contact Igloo Customer Service
- Igloo customer service phone number: 1-800-273-7024
- Customer service hours: Monday–Friday, 6 a.m.–5 p.m. Pacific Time
- Email: support@igloocoolers.zendesk.com
- Online chat: Monday–Friday, 7 a.m.–4 p.m. Pacific Time, when the chat widget is visible
- Contact, returns and warranty page: Contact Igloo
- Frequently asked questions: Igloo Help and FAQs
- Corporate address: Igloo Products Corp., 777 Igloo Road, Katy, TX 77494
Igloo says written customer-service requests typically receive a reply within two business days. Response times may be longer during holidays, recalls, major promotions, and periods of unusually high demand.
- Your order number, purchase date, and place of purchase
- The product name, item number, model number, and manufacturing date code
- Your receipt or other proof of purchase
- Clear photographs of damage, defects, labels, and packaging
- Shipping and tracking information for an online order
- A description of the problem and the resolution you are requesting
Choose the Correct Igloo Support Route
Igloocoolers.com Orders and Deliveries
Call 1-800-273-7024, email support@igloocoolers.zendesk.com, or use the official contact page for an incorrect item, damaged shipment, missing package, order question, billing problem, return, or exchange involving a purchase made directly from Igloocoolers.com.
Keep the order confirmation, tracking number, packaging, shipping label, and photographs until the issue is resolved.
Products Purchased From a Retailer
If the product was purchased from Amazon, Costco, Target, Walmart, Academy Sports, Dick’s Sporting Goods, or another retailer, contact that retailer first when the purchase remains within its return period. The retailer controls its own return, exchange, delivery, and refund policies.
If the retailer’s return period has ended but the product is still covered by Igloo’s warranty, submit a manufacturer warranty request to Igloo. Do not send a product to Igloo unless a representative provides return instructions.
Igloo Warranty Claims
Use the official Igloo warranty service page to review coverage and submit a claim for an eligible defect in materials or workmanship. Warranty coverage is generally limited to the original retail purchaser and is not transferable.
Igloo-Branded Electric Appliances
Support for Igloo-branded refrigerators, freezers, ice makers, wine coolers, and other electric appliances may be handled by a licensed manufacturer rather than Igloo’s cooler-support team. The correct provider depends on the appliance’s manufacturing date. Check the date and model label, then use the appliance-support section of the official Igloo contact page for current routing.
Product Recalls and Safety Problems
Do not use ordinary order support as the only contact route for an affected recalled product. Follow the instructions and dedicated contact information on Igloo’s official safety alerts page.
Igloo Warranty Periods
Igloo’s limited warranty applies to qualifying defects in materials or workmanship under normal use. Coverage varies by product category. Current examples include:
- Hard- and soft-sided coolers: One year
- Thermoelectric coolers: One year
- Beverage jugs: One year
- Water bottles, tumblers and travel mugs: 90 days
- Ice substitutes: 90 days
- Accessories and replacement parts: One year
- Super Tough coolers: Three years
- Sportsman and Yukon rotomolded coolers: Five years
- IMX coolers: Five years
- BMX coolers: Three years
- ReCool pulp coolers: No warranty
Accidental damage, misuse, neglect, unauthorized alterations, and use contrary to the product instructions may not be covered. Review the complete current warranty policy before filing a claim.
Igloo Return and Refund Policy
Eligible products purchased directly from Igloocoolers.com may generally be returned for a refund or replacement within 30 days of purchase when they are unused and in their original packaging. Customized products are not eligible for returns or exchanges.
- A return authorization must be completed through Igloo’s return process.
- Return shipping and processing fees may apply.
- Original shipping charges are generally nonrefundable.
- Refunds are issued to the original payment method.
- Igloo says refunds are typically processed within seven to ten business days after the returned product is received and inspected.
- Retailer purchases are governed by the retailer’s return policy.
Check the current Igloo shipping and return policy before sending anything back.
Important Igloo Product Recalls
Igloo 90-Quart Flip & Tow Rolling Cooler Recall
The recall covers specified Igloo 90 Qt. Flip & Tow Rolling Coolers manufactured before January 2024. The tow handle can pinch a user’s fingertips against the cooler, creating crushing and fingertip-amputation hazards.
The recall was expanded in May 2025 to include additional models, bringing the total recalled to nearly 1.2 million coolers. Owners should stop using affected coolers and contact the recall administrator for a free replacement handle.
- Recall phone number: 1-888-943-5182
- Recall hours: Monday–Friday, 8 a.m.–5 p.m. Eastern Time
- Recall email: igloo90qt@sedgwick.com
- Complete model and date-code list: CPSC Igloo cooler recall notice
Igloo Youth Sipper Bottle Recall
Igloo has also recalled certain 12-ounce Youth Sipper Bottles, also called Kids Sipper Bottles, because the silicone sipper component can detach and create a choking hazard.
Igloo’s August 2025 safety notice expanded the recall to specified bottles sold before July 15, 2025 under item numbers 00071113, 00071114, 00071115, and 00071116. Immediately take an affected bottle away from children, stop using it, and follow Igloo’s photograph, disposal, refund, or replacement instructions.
Review the latest instructions on the Igloo safety alerts page and the original CPSC Youth Sipper Bottle recall notice.
Igloo’s safety page also contains information about an older Marine Elite cooler lockable-latch recall. Owners of older Marine Elite coolers should check their item numbers against that notice.
Protect Your Privacy When Requesting Support
Do not post private information in a public review.
Never publish complete payment-card numbers, passwords, verification codes, private email correspondence, home addresses, tracking details, or unredacted receipts. Send order numbers, photographs, receipts, and warranty documents only through an official Igloo support channel. Be cautious of sponsored telephone numbers, fake refund offers, and anyone requesting payment by gift card, cryptocurrency, wire transfer, or remote access to your device.
Accurate Igloo Reviews and Complaints
The current CustomerServiceNumbers.com rating for Igloo is 0 out of 5 stars based on 0 reviews. Because no customer reviews have been submitted, there is not enough information to identify a positive or negative review pattern.
A public review should describe a genuine first-hand experience. Useful details can include the product involved, purchase channel, general date, support method used, response time, warranty or return outcome, and whether the requested resolution was provided.
Share Your Experience
If you contacted Igloo, you can leave a rating and review below. Explain what happened, what steps you took, and whether the issue was resolved. Do not include private account, payment, order, or identity information.
Posting a review here does not contact Igloo, begin a return, submit a warranty claim, register for a recall remedy, or create a customer-service case. Contact Igloo directly for assistance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service contact information and consumer reviews since 2004. For this guide, the telephone numbers, hours, email addresses, policies, and recall information were checked against current Igloo and U.S. Consumer Product Safety Commission pages. Direct source links are provided so readers can confirm information before contacting the company.
Related Customer Service Pages
Igloo Customer Service FAQs
What is the Igloo customer service phone number?
Igloo customer service can be reached at 1-800-273-7024 for general product, online-order, return, and warranty questions.
What are Igloo’s customer service hours?
Igloo lists telephone support from 6 a.m.–5 p.m. Pacific Time, Monday through Friday. Online chat is generally available from 7 a.m.–4 p.m. Pacific Time on weekdays when the chat widget is visible.
How do I file an Igloo warranty claim?
Return a product to the retailer first if it remains within the retailer’s return period. Otherwise, review the product’s coverage and submit a request through the official Igloo warranty service page. Keep the receipt, product number, date code, and photographs ready.
Can I return an Igloo product after 30 days?
Igloo’s direct-purchase return period is generally 30 days. After that period, a qualifying manufacturing defect may be covered by the applicable limited warranty. Retail purchases are subject to the retailer’s policy.
How do I check whether my Igloo cooler was recalled?
Check the model number and manufacturing date code on the bottom of the cooler against Igloo’s safety alerts and the CPSC recall notice. For the 90-quart Flip & Tow recall, call 1-888-943-5182 if you need help confirming eligibility.
Who supports Igloo refrigerators and ice makers?
Licensed manufacturers handle support for many Igloo-branded electric appliances. The appropriate provider depends on the appliance’s manufacturing date. Use the appliance-support section of Igloo’s official contact page for current routing.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent informational website and is not affiliated with, endorsed by, sponsored by, or operated by Igloo Products Corp. We cannot provide customer support, access orders or accounts, issue refunds or replacements, process returns, submit warranty or recall claims, or change company decisions.
Reviews and comments are user-submitted opinions. They have not necessarily been independently verified and are not endorsed by CustomerServiceNumbers.com. Phone numbers, support hours, warranties, return rules, recall remedies, and other company policies can change. Verify current information directly with Igloo before acting.
Last Updated: August 13, 2026