Atmos Energy customers may need help with a suspected natural gas leak, high gas bill, payment, past-due balance, start or stop service request, meter issue, service appointment, payment assistance, automatic payment, Budget Billing, scam call, property-damage concern, or unresolved customer-service complaint. The correct support route depends first on whether the situation is a natural gas emergency or an ordinary billing, payment, account, or service issue.
How to Contact Atmos Energy Customer Service
- Atmos Energy Customer Service: 1-888-286-6700
- Customer Service Hours: Monday – Friday, 7 AM – 6 PM Central Time
- Natural Gas Emergency: 1-866-322-8667 – available 24 hours a day
- Emergency Services: Call 911 and Atmos Energy if you suspect a natural gas leak or immediate gas-related danger.
- Telecommunications Relay Service: Dial 711
- Atmos Energy Account Center: Manage Your Atmos Energy Account
- One-Time Payment: Pay an Atmos Energy Bill
- Start Service: Start Atmos Energy Service
- Payment Assistance: Atmos Energy Bill Assistance
- Budget Billing: Atmos Energy Budget Billing
- Scam Information: Atmos Energy Utility Scam Warning
- Customer Care Mailing Address: Atmos Energy Corporation, Attn: Customer Care, P.O. Box 650205, Dallas, TX 75265-0205
- Bill Payment Mailing Address: Atmos Energy, P.O. Box 740353, Cincinnati, OH 45274-0353
- Official Website: AtmosEnergy.com
Best Atmos Energy Support Route by Issue
- Smell gas or suspect a gas leak: Leave immediately, call 911, and call 1-866-322-8667 from a safe location.
- Billing or account question: Call 1-888-286-6700 or use the Account Center.
- High natural gas bill: Compare usage, weather, billing days, gas costs, prior balances, and account changes before requesting a billing review.
- Unable to pay: Review installment plans, LIHEAP, Sharing the Warmth, Budget Billing, and state or local energy-assistance programs.
- Past-due balance: Contact Atmos Energy before disconnection and ask whether an installment plan or assistance program is available.
- Start natural gas service: Use the online Start Service process or call Customer Service.
- Stop natural gas service: Sign in to the Account Center and submit a Stop Service request.
- Moving: Arrange the stop date at the old property and start date at the new property separately.
- One-time payment: Use Atmos Energy’s online payment system or call Customer Service.
- Automatic payment question: Review or change Automatic Payment Plan settings in the Account Center.
- More predictable monthly bills: Review Budget Billing.
- Property damage or personal injury claim: Use Atmos Energy’s claims process. Routine billing complaints are not claims.
- Suspicious shutoff or payment demand: Do not use the number supplied by the caller. Call Atmos Energy independently at 1-888-286-6700.
- Unresolved complaint: Ask Atmos Energy for additional review and, when appropriate, contact the utility regulator in your state.
Atmos Energy Gas Leak and Emergency Help
A suspected natural gas leak should be treated differently from an ordinary customer-service problem.
Atmos Energy instructs customers who suspect a leak indoors or outdoors to:
- Leave the affected area immediately.
- Move to a safe location.
- Call 911.
- Call Atmos Energy’s 24-hour emergency number at 1-866-322-8667.
Do not remain inside a building or near a suspected outdoor leak simply to contact routine Customer Service.
Atmos Energy’s ordinary Customer Service number is intended for billing, payments, account questions, service requests, and other non-emergency matters. The emergency number is available around the clock.
Atmos Energy Billing and High Gas Bills
Natural gas bills can change substantially with weather and household usage, particularly during colder periods when furnaces and other gas appliances run more frequently.
Before disputing a high Atmos Energy bill, compare:
- Natural gas usage on the current bill
- Usage during the same period last year
- Number of days in the billing cycle
- Recent cold weather
- Changes in thermostat settings
- Use of gas furnaces, fireplaces, water heaters, dryers, or other appliances
- Current natural gas costs and applicable utility charges
- Previous unpaid balances or late charges
- Budget Billing adjustments when applicable
Use the Atmos Energy Account Center to review bills, statements, payment history, and usage information.
If the usage or amount still appears incorrect, call 1-888-286-6700 and ask for an explanation of the bill.
How to Pay an Atmos Energy Bill
Atmos Energy currently offers several payment methods.
Customers can:
- Pay through the Account Center.
- Make a one-time payment without signing in.
- Use Automatic Payments.
- Pay by telephone at 1-888-286-6700.
- Mail a check or money order.
- Use an authorized payment center.
Residential customers can currently make eligible online or telephone payments using a checking account, Visa, MasterCard, Discover, or supported digital-payment methods such as Apple Pay, Google Pay, PayPal, PayPal Credit, and Venmo without an added payment fee from Atmos Energy.
Non-residential credit-card and digital-payment transactions can be subject to a third-party processing fee.
Atmos Energy Payment Mailing Address
Payments mailed without the return envelope supplied with the bill should currently be addressed to:
Atmos Energy
P.O. Box 740353
Cincinnati, OH 45274-0353
Atmos Energy advises customers not to mail cash. Include the account number with a mailed check or money order.
Mailed payments can take approximately 7 to 10 days to arrive and post, so use a faster payment method when a due date is approaching.
Atmos Energy Automatic Payments
Atmos Energy’s Automatic Payment Plan can automatically pay the monthly balance through an eligible financial account or payment method.
Customers can enroll through the Account Center.
Automatic Payment enrollment also enrolls the customer in E-Bill, so monthly billing statements and payment confirmations are delivered electronically.
If you want to stop Automatic Payments:
- Sign in to the Account Center and change the payment settings, or
- Call Customer Service at 1-888-286-6700.
Atmos Energy states that cancellation of Automatic Payment takes effect during the next billing cycle. Review the account after making a change so you understand whether another scheduled payment will still be processed.
Atmos Energy Payment Assistance
Customers who cannot pay a past-due natural gas bill should contact Atmos Energy before service is disconnected.
Current assistance resources include:
- Installment Plans: Eligible customers can spread a balance over time without an enrollment fee.
- LIHEAP: The federal Low Income Home Energy Assistance Program provides qualifying households with energy-bill assistance through state and local programs.
- Sharing the Warmth: Atmos Energy and customer donations support local energy-assistance agencies that help qualifying households.
- Budget Billing: A billing option designed to reduce large seasonal swings in monthly gas bills.
- State-Specific Assistance: Additional programs differ by state and may have income, household, seasonal, or account requirements.
Atmos Energy states that assistance may be available for past-due debt, deposits, and service charges depending on the program and customer eligibility.
Customers can sign in to the Account Center and select Payment Assistance or call 1-888-286-6700.
Atmos Energy Budget Billing
Budget Billing is designed to make monthly natural gas expenses more predictable.
Atmos Energy’s current residential Budget Billing program:
- Uses a rolling 12-month average.
- Recalculates the budget amount each billing cycle.
- Does not provide a discount on natural gas service.
- Does not have an enrollment or monthly program fee.
- Can help reduce large seasonal changes between summer and winter bills.
Because the calculation changes with actual usage and natural gas costs, the Budget Billing amount can still move up or down.
A late payment can also cause the Budget Billing arrangement to end and may cause deferred budget charges to become due.
Sign up through the Account Center or call 1-888-286-6700.
How to Start, Stop, or Transfer Atmos Energy Service
Atmos Energy provides online tools for starting and stopping natural gas service.
Starting Atmos Energy Service
The online start-service process asks for information including:
- Billing or correspondence address
- Personal information
- Service address
- Requested activation date
- Other information necessary to establish the account
Start the request early enough to allow for any access, activation, deposit, or appointment requirements.
Stopping Atmos Energy Service
Customers can submit a Stop Service request through the Account Center.
Be prepared to provide:
- The service address
- Requested move-out date
- Forwarding address for the final bill and future correspondence
If you are moving from one Atmos Energy service address to another, confirm both transactions rather than assuming that closing the old account automatically starts service at the new property.
Save the confirmation information until the final bill for the old address has been issued.
Atmos Energy Scam Calls and Fake Shutoff Demands
Utility scammers may pose as Atmos Energy employees and threaten immediate disconnection unless a payment is made.
Atmos Energy warns customers that it will not demand payment through:
- Prepaid debit cards
- Gift cards
- Cryptocurrency
- Unauthorized third-party payment applications
Atmos Energy also says its employees do not collect bill payments at a customer’s door.
Be suspicious of:
- A caller threatening an immediate shutoff unless payment is made within minutes
- A caller offering an unexpected discount if you pay immediately
- A fake search-engine listing displaying a different Atmos Energy support number
- An email or text directing you to an unfamiliar payment website
- A visitor demanding cash or another payment at the door
If you are unsure whether contact is legitimate:
- End the call or interaction.
- Do not use a telephone number supplied by the caller, text, email, or search advertisement.
- Open AtmosEnergy.com independently or check your official bill.
- Call Atmos Energy at 1-888-286-6700.
- Check the account balance through the official Account Center.
If you believe money or personal information was stolen, also contact the appropriate financial institution and law-enforcement agency.
Atmos Energy Property Damage and Claims
Atmos Energy maintains a separate claim process when a customer believes the company is responsible for property damage or personal injury.
A claim may require supporting documentation such as:
- Date and location of the incident
- Description of what happened
- Photographs
- Repair estimates or invoices
- Other evidence related to the loss
Atmos Energy specifically distinguishes a property-damage or injury claim from an ordinary billing or customer-service complaint.
Billing disputes, account questions, and routine customer complaints should begin with Customer Service at 1-888-286-6700.
Call 811 Before Digging Near Natural Gas Lines
Before beginning a digging project, use the 811 utility-location service so underground utilities can be identified.
This can apply to projects such as:
- Installing a fence
- Planting trees
- Installing posts or signs
- Landscaping
- Building a deck
- Excavating or grading
Call 811 before digging and wait for the required utility-location process in your area.
If a natural gas line is damaged or a leak is suspected, leave the area and follow Atmos Energy’s emergency procedure rather than attempting to repair the line yourself.
Information to Have Before Contacting Atmos Energy
- Atmos Energy account number
- Name on the account
- Service address
- Telephone number and email associated with the account
- Bill date and amount involved
- Payment confirmation when relevant
- Past-due or disconnection notice
- Start, stop, or move date
- Meter or service information when applicable
- Previous customer-service case or confirmation numbers
- Photographs and estimates for a property-damage claim
- The specific resolution requested
Do not publish your complete Atmos Energy account number, Social Security number, payment information, service address, passwords, or other sensitive account details in a public review.
How to Escalate an Unresolved Atmos Energy Complaint
- Start with Customer Service. Call 1-888-286-6700 for billing, payment, account, and routine service concerns.
- Use the emergency department only for safety problems. Gas leaks and suspected dangerous natural gas conditions belong at 1-866-322-8667.
- Request a case or confirmation number. Keep it with your account records.
- Document the problem. Save bills, payment receipts, service notices, photographs, emails, and prior promises.
- State the resolution requested. Explain whether you want a billing explanation, payment-plan review, account correction, service appointment, refund review, or another result.
- Request additional review. Ask whether a supervisor or appropriate department can review an unresolved issue.
- Use the claims process when appropriate. Property damage and personal injury are handled separately from ordinary billing complaints.
- Contact your state utility regulator if necessary. Atmos Energy operates as a regulated natural gas utility, and unresolved regulated-service complaints may be eligible for review by the appropriate state public utility commission or consumer-services division.
Atmos Energy Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with Atmos Energy billing, high gas bills, payment assistance, service appointments, start or stop service, automatic payments, Budget Billing, gas-service concerns, scam reporting, claims, or customer-service escalation.
A useful Atmos Energy review should explain:
- The general service area or state
- The type of problem
- The approximate date
- Which support route was used
- Whether a case or confirmation number was provided
- How quickly Atmos Energy responded
- What action was promised
- Whether the issue was ultimately resolved
Do not publish account numbers, payment details, Social Security numbers, exact service addresses, passwords, medical information, employee personal information, or private customer-service correspondence.
Atmos Energy Frequently Asked Questions
What is the Atmos Energy customer service phone number?
Call Atmos Energy Customer Service at 1-888-286-6700 for billing, payments, account questions, start or stop service, payment assistance, and other routine customer-service issues.
What are Atmos Energy customer service hours?
Atmos Energy currently lists Customer Service hours as Monday through Friday from 7 AM to 6 PM Central Time.
What is the Atmos Energy emergency number?
Call 1-866-322-8667 for a natural gas emergency. The emergency line is available 24 hours a day.
What should I do if I smell natural gas?
Leave the area immediately. From a safe location, call 911 and Atmos Energy at 1-866-322-8667.
Can I pay Atmos Energy without signing in?
Yes. Atmos Energy provides a One-Time Payment option for customers who do not want to sign in to the Account Center.
Can I pay my Atmos Energy bill by phone?
Yes. Atmos Energy allows telephone payments through its automated system at 1-888-286-6700.
Does Atmos Energy charge a fee for residential credit-card payments?
Atmos Energy currently states that residential customers can make eligible online or telephone payments using supported cards and digital payment methods without an additional payment fee. Different rules can apply to non-residential customers.
What is Atmos Energy Budget Billing?
Budget Billing uses a rolling 12-month average to make monthly natural gas bills more predictable. It is not a discount program, and the amount can change as usage and natural gas costs change.
How do I get help paying an Atmos Energy bill?
Contact Atmos Energy at 1-888-286-6700 or use the Payment Assistance section in the Account Center. Options may include installment plans, LIHEAP, Sharing the Warmth, Budget Billing, and state-specific assistance programs.
How do I start Atmos Energy service?
Use Atmos Energy’s online Start Service process or call Customer Service. Be prepared to provide the service address, correspondence information, identification details, and requested service date.
How do I stop Atmos Energy service?
Sign in to the Atmos Energy Account Center and submit a Stop Service request. Provide the requested move-out date and forwarding address for the final bill.
Does Atmos Energy call customers demanding immediate payment?
Atmos Energy warns customers about impostor calls and states that it will not demand payment by prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment application. Verify suspicious contact by calling 1-888-286-6700 independently.
Do Atmos Energy employees collect payment at the door?
Atmos Energy states that its employees do not collect bill payments in person at a customer’s door.
What is the Atmos Energy bill-payment mailing address?
Atmos Energy currently lists P.O. Box 740353, Cincinnati, Ohio 45274-0353 for mailed bill payments.
What is the Atmos Energy Customer Care mailing address?
Atmos Energy lists Atmos Energy Corporation, Attn: Customer Care, P.O. Box 650205, Dallas, Texas 75265-0205.
Related Utility Customer Service Pages
Related Consumer Resources
- Identify an Unknown Atmos Energy or Utility Charge
- Check a Suspicious Atmos Energy Call, Text, Email, Website, or Shutoff Demand
Page Update Note
Atmos Energy customer-service information reviewed and updated on August 19, 2026. This page was updated to verify the current Customer Service and emergency numbers, customer-service hours, payment options, billing assistance, Budget Billing, start and stop service routes, scam warnings, gas-leak guidance, and complaint escalation information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official support routes, billing and payment information, emergency contacts, common customer problems, complaint guidance, and practical resolution steps.
This page is intended to help customers determine whether to contact Atmos Energy Customer Service, the 24-hour natural gas emergency department, payment assistance, the claims department, or another appropriate resource.
Share Your Atmos Energy Customer Service Experience
If you contacted Atmos Energy about billing, a high gas bill, payment assistance, Budget Billing, start or stop service, a service appointment, gas-service concern, scam, claim, or unresolved complaint, share the general service area, support route used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete Atmos Energy account numbers, Social Security numbers, payment information, passwords, exact home or business addresses, medical information, private employee information, or private customer-service correspondence in a public review.
Safety warning: Do not use a public review or comment to report a suspected natural gas leak or emergency. Leave the area and call 911 and Atmos Energy at 1-866-322-8667 from a safe location.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Atmos Energy Corporation, any state public utility commission, energy-assistance agency, payment processor, or emergency service. CustomerServiceNumbers.com cannot access Atmos Energy accounts, report gas leaks, dispatch emergency crews, make payments, establish payment arrangements, start or stop service, approve financial assistance, investigate claims, or respond on behalf of Atmos Energy. Phone numbers, customer-service hours, payment methods, assistance programs, billing procedures, and utility policies can change. Verify account-specific and emergency information through Atmos Energy’s official website, Account Center, Customer Service, or emergency department.