RBFCU members may need help with a checking or savings account, debit or credit card, Online Banking, mobile app, deposit, transfer, loan payment, auto loan, mortgage, account restriction, transaction dispute, lost card, payoff request, collections issue, or branch service. Randolph-Brooks Federal Credit Union provides support through its Member Service Center, secure online chat, Online Banking, the RBFCU Mobile app, email for non-sensitive questions, and more than 60 branches in Texas.
How to Contact RBFCU Customer Service
- RBFCU Member Service Center: 210-945-3300
- Toll-Free Support: 1-800-580-3300
- Member Service Hours: Monday – Friday, 8 AM – 6 PM; Saturday, 8:30 AM – 4 PM
- Email: memberservices@rbfcu.org for non-sensitive questions
- Secure Chat: Sign in to Online Banking or the RBFCU Mobile app before sharing private account information.
- Technical Support Chat: Monday – Friday, 7 AM – 7 PM; Saturday, 9 AM – 4 PM
- Online Banking: RBFCU.org
- ATMs and Branches: Find an RBFCU Location
- Schedule a Branch Appointment: RBFCU Contact and Appointment Options
- Routing Number: 314089681
- General Mailing Address: RBFCU, P.O. Box 2097, Universal City, TX 78148-2097
- Official Website: RBFCU.org
RBFCU advises members not to send account numbers, Social Security numbers, or other sensitive financial information through unsecured email. Sign in and use secure chat when account-specific information is required.
Best RBFCU Support Route by Issue
- Checking or savings account: Call 210-945-3300, use secure chat, or visit a branch.
- Online Banking or mobile-app problem: Use RBFCU technical-support chat or call Member Services.
- Lost debit card: Freeze or report the card through Manage Cards in Online Banking or the mobile app, or call 210-945-3300.
- Debit-card transaction dispute: Open the affected transaction in Online Banking or the app and use the Dispute Transaction option when available.
- Lost World Cash Back credit card: Call 1-888-999-4355.
- Lost Premier Rate or Business Select credit card: Call 1-888-999-4336.
- Other credit-card questions: Call 210-945-3300.
- Auto, personal, or other consumer loan: Call 210-945-3300.
- Loan payoff: Review the payoff amount in Online Banking or contact Consumer Lending.
- Mortgage or home-equity question: Call 210-945-3300 and ask for Mortgage Lending.
- Past-due loan or collections issue: Call 1-888-556-2965.
- Business checking or savings: Call 210-967-2436.
- Business loan or account services: Call 210-945-3800.
- Branch transaction: Use RBFCU’s branch locator and schedule an appointment when appropriate.
- Unresolved complaint: Request additional review from RBFCU and keep written records of the issue and requested resolution.
RBFCU Online Banking and Mobile App Help
Members can use RBFCU Online Banking and the RBFCU Mobile app to manage many routine transactions without visiting a branch.
Available features include:
- Check balances and recent transactions
- Transfer money between accounts
- Make eligible loan and credit-card payments
- Pay bills
- Deposit checks
- View statements and account documents
- Manage debit and credit cards
- Review loan information
- Set account alerts
- Access secure customer-service chat
If the website, Online Banking, or mobile app is not working correctly, RBFCU provides technical-support chat Monday through Friday from 7 AM to 7 PM and Saturday from 9 AM to 4 PM.
Telephone technical assistance is available through 210-945-3300 during regular Member Service Center hours.
Forgotten RBFCU Username or Password
Use the Forgot Username or Forgot Password option on the RBFCU sign-in page.
If self-service recovery does not work:
- Call Member Services.
- Explain whether the problem involves the username, password, verification process, or device.
- Complete RBFCU’s identity-verification process.
- Do not send account credentials or Social Security information through ordinary email.
RBFCU Routing Number
RBFCU’s routing number is:
314089681
Routing numbers are commonly used for:
- Direct deposits
- Automatic payments
- Check processing
- Transfers between financial institutions
- Wire-transfer instructions when applicable
A routing number does not replace the member’s individual account number. Verify both numbers before setting up a direct deposit, automatic withdrawal, or transfer.
RBFCU Debit Card Help
Members can manage an RBFCU Freedom Debit Card through Online Banking or the RBFCU Mobile app.
Manage Cards allows members to:
- Freeze a card
- Report a card lost or stolen
- Request replacement of an eligible card
- Review card settings
If a debit card cannot be found, freezing it can prevent many new transactions while the member searches for it.
If the card is confirmed lost or stolen, report it through Manage Cards or call 210-945-3300. RBFCU provides telephone lost-card assistance 24 hours a day, seven days a week.
Once a lost or stolen card is replaced, remember to update merchants that automatically charge the old card number.
RBFCU Credit Card Help
RBFCU offers several Mastercard credit-card products, and lost-card support numbers differ by card.
For a lost or stolen card:
- World Cash Back Mastercard: 1-888-999-4355
- Premier Rate Mastercard: 1-888-999-4336
- Business Select Mastercard: 1-888-999-4336
These lost-card lines are available 24 hours a day.
Members can also freeze an eligible RBFCU credit card through Manage Cards in Online Banking or the mobile app.
For other credit-card account questions, call 210-945-3300.
How to Dispute an RBFCU Transaction
RBFCU allows members to initiate disputes on eligible transactions through Online Banking or the mobile app.
For an eligible account transaction:
- Sign in to Online Banking or the RBFCU Mobile app.
- Select the account containing the transaction.
- Locate the transaction.
- Open the transaction details.
- Select Dispute Transaction when available.
- Provide the requested information.
- Submit the dispute.
- Save the confirmation number.
Members can return to their account to review the status of an eligible dispute claim.
For a credit-card transaction, select the affected credit-card account, locate the posted transaction, and use the Dispute or Dispute Transaction option.
A merchant disagreement is not always the same as an unauthorized transaction. When you recognize the merchant but disagree about the amount, duplicate billing, cancellation, return, or service provided, keep receipts and any correspondence with the merchant.
Reporting an Account Error Promptly
Banking and card disputes can be subject to important notice deadlines. Review the account statement promptly and contact RBFCU as soon as an error is identified.
For electronic fund transfer errors appearing on a consumer account statement, RBFCU’s account disclosures instruct members to report the problem within the applicable statement-dispute period.
Do not delay a report simply because you are still attempting to resolve the issue with a merchant.
RBFCU Loan Customer Service
RBFCU provides consumer loans for vehicles and other borrowing needs.
For consumer-loan servicing, including payoff questions, call:
210-945-3300
Consumer Lending representatives are currently available:
- Monday – Friday: 8 AM – 6 PM
- Saturday: 8:30 AM – 4 PM
Members can also review many loan details through Online Banking.
How to Make an RBFCU Loan Payment
Members can make eligible RBFCU loan payments through Online Banking.
Typical steps include:
- Sign in to Online Banking.
- Locate the loan.
- Select the payment option.
- Choose the account that will fund the payment.
- Enter the payment amount.
- Review the details carefully.
- Submit the payment.
- Save the confirmation.
Eligible external financial accounts can also be linked for payments after the required verification process.
RBFCU also accepts mailed loan payments at:
RBFCU Mail Services
P.O. Box 2097
Universal City, TX 78148-2097
Include the appropriate payment or deposit information so RBFCU can identify where the money should be applied.
RBFCU Loan Payoff Information
For eligible loans, Online Banking can display payoff information, including current payoff amounts.
Because interest and other amounts can change over time, use the current payoff amount rather than simply paying the principal balance shown on a regular statement.
For a payoff requiring additional instructions or documentation, call Consumer Lending at 210-945-3300.
RBFCU Mortgage and Home Equity Customer Service
For mortgage and home-equity lending questions, call:
210-945-3300
Mortgage Lending representatives are currently available:
- Monday – Friday: 9 AM – 5 PM
- Saturday: 9 AM – 4 PM
Questions may involve:
- Mortgage applications
- Mortgage payments
- Home-equity loans
- Loan servicing
- Payoff information
- Escrow or account questions
- Requests for information
Formal notices of error and requests for information concerning mortgage servicing must be sent to:
RBFCU
Attn: Mortgage Servicing
P.O. Box 2247
Universal City, TX 78148-2247
Use the designated mortgage-servicing address for a formal written notice rather than the general mailing address.
RBFCU Collections and Past-Due Loan Help
Members with a past-due RBFCU loan or collection issue can call:
1-888-556-2965
Collections representatives are currently available:
- Monday – Friday: 8:15 AM – 5 PM
- Saturday: 8:30 AM – 4 PM
Before calling, have:
- Loan information
- Payment due date
- Past-due amount
- Recent payment confirmations
- Any previous arrangement information
- The amount you are able to pay when discussing available options
Ask the representative to explain the current account status and confirm any arrangement or payment instructions.
RBFCU Deposits and Check Holds
RBFCU accepts deposits through branches, ATMs, direct deposit, Online Banking, and the RBFCU Mobile app, depending on the type of transaction.
RBFCU’s current funds-availability policy lists a general 7 PM Central cutoff for certain ATM, Online Banking, and ACH deposits. Deposits made after the applicable cutoff may be treated as received on the next business day.
Check deposits can sometimes be subject to longer holds depending on the amount, account history, collectability of the check, emergency conditions, or other circumstances described in RBFCU’s Funds Availability Policy.
If a deposit is showing but the funds are unavailable:
- Check the deposit date and time.
- Review any hold notice.
- Check whether the deposit was made before or after the cutoff.
- Review the available balance rather than only the account balance.
- Call 210-945-3300 if the reason for the hold is unclear.
RBFCU Branch and ATM Help
RBFCU currently operates more than 60 branches in Texas and also provides access to thousands of surcharge-free ATMs.
Use the official branch locator before visiting because:
- Lobby hours vary by location.
- Drive-thru hours can differ from lobby hours.
- Not every location offers the same services.
- Holiday schedules can affect branch hours.
- Some transactions may require an appointment.
RBFCU offers online appointment scheduling so members can reserve time at an appropriate branch.
A valid form of identification may be required for branch transactions.
RBFCU Business Account Customer Service
For help opening a new business checking or savings account or adding an account to an existing business relationship, call:
Remote Member Assistance representatives are available:
- Monday – Friday: 8 AM – 5:30 PM
- Saturday: 8:30 AM – 4 PM
For business loans and existing business-account services:
- Business Solutions: 210-945-3800
- Email: BusinessSolutions@rbfcu.org
- Hours: Monday – Friday, 8:30 AM – 5 PM
Do not send sensitive business-account or personal information through unsecured email.
Information to Have Before Contacting RBFCU
- Name on the membership
- Account or loan involved
- Last four digits of the affected card when appropriate
- Transaction date and amount
- Loan payment or payoff information
- Deposit date and amount
- Branch location when the issue occurred in person
- Previous confirmation or dispute numbers
- Copies of statements or transaction records
- A concise timeline of what happened
- The exact resolution requested
Share full account numbers, Social Security numbers, card information, passwords, PINs, verification codes, or sensitive financial documents only through a verified secure RBFCU channel.
How to Escalate an Unresolved RBFCU Complaint
- Start with Member Services. Call 210-945-3300, use secure chat, or visit an appropriate branch.
- Use the correct department. Loan, mortgage, card, business-account, technical-support, and collections questions may require different representatives.
- Request a confirmation or case number. Save it with the account records.
- Document the issue. Keep statements, payment confirmations, transaction information, letters, secure messages, and relevant receipts.
- State the requested resolution. Explain whether you want an account correction, disputed-transaction review, fee review, payment correction, payoff clarification, loan-servicing response, or another result.
- Request additional review. Ask for a supervisor or the department responsible for the issue when the first contact does not resolve it.
- Use the designated mortgage address when required. Formal mortgage servicing notices of error or requests for information have a separate mailing address.
- Consider an appropriate regulator for a qualifying unresolved complaint. The National Credit Union Administration operates a Consumer Assistance Center for credit-union complaints. Certain financial-product complaints may also be submitted through the Consumer Financial Protection Bureau.
NCUA Consumer Assistance Center
The National Credit Union Administration assists consumers with qualifying credit-union complaints.
- NCUA Consumer Assistance Center: 1-800-755-1030
- Email: consumeraffairs@ncua.gov
- Online: NCUA Consumer Assistance Center
Give RBFCU an opportunity to address the complaint directly before using an outside complaint route when appropriate, and keep documents showing the steps already taken.
RBFCU Customer Service Reviews and Complaints
Members can use the review section below to describe their experience with RBFCU checking, savings, debit cards, credit cards, Online Banking, mobile banking, deposits, loans, mortgages, branches, transaction disputes, payments, collections, or customer-service escalation.
A useful RBFCU review should explain:
- The general type of account or service involved
- The approximate date
- The support route used
- Whether the issue involved a branch, telephone support, secure chat, or online banking
- How quickly RBFCU responded
- What action was promised
- Whether the promised action occurred
- Whether the issue was ultimately resolved
Do not publish account or loan numbers, routing-and-account combinations, complete card numbers, PINs, CVVs, passwords, verification codes, Social Security numbers, government identification, bank statements, home addresses, or private support correspondence.
RBFCU Frequently Asked Questions
What is the RBFCU customer service phone number?
Call RBFCU Member Services at 210-945-3300. RBFCU also publishes toll-free assistance at 1-800-580-3300.
What are RBFCU customer service hours?
Member Service Center representatives are currently available Monday through Friday from 8 AM to 6 PM and Saturday from 8:30 AM to 4 PM.
What is RBFCU’s routing number?
RBFCU’s routing number is 314089681.
Does RBFCU have online chat?
Yes. RBFCU offers chat support. Members should sign in before sharing sensitive financial or account information.
What is the RBFCU customer service email?
RBFCU lists memberservices@rbfcu.org. Do not send account numbers, Social Security numbers, passwords, or other sensitive information through unsecured email.
How do I report a lost RBFCU debit card?
Use Manage Cards in Online Banking or the RBFCU Mobile app to freeze or report the card lost or stolen. You can also call 210-945-3300, with telephone lost-card support available 24 hours a day.
What number do I call for a lost RBFCU credit card?
World Cash Back cardholders can call 1-888-999-4355. Premier Rate and Business Select cardholders can call 1-888-999-4336. These lost-card lines are available 24/7.
How do I dispute an RBFCU transaction?
Open the affected account or card in Online Banking or the RBFCU Mobile app, locate the transaction, and select Dispute Transaction when the option is available. Save the confirmation number after submitting the dispute.
How do I make an RBFCU loan payment?
Eligible loan payments can be made through Online Banking using an RBFCU account or verified external account. Members can also mail qualifying loan payments to RBFCU Mail Services, P.O. Box 2097, Universal City, TX 78148-2097.
How do I get an RBFCU loan payoff?
Online Banking displays payoff information for eligible loans. For additional payoff assistance, call Consumer Lending at 210-945-3300.
What is the RBFCU collections number?
Call 1-888-556-2965 for RBFCU Collections.
What is the RBFCU mortgage customer service number?
Call 210-945-3300 and ask for Mortgage Lending.
Where do I send a formal RBFCU mortgage servicing notice?
Send mortgage servicing notices of error and requests for information to RBFCU, Attn: Mortgage Servicing, P.O. Box 2247, Universal City, TX 78148-2247.
Where can I find an RBFCU branch?
Use RBFCU’s official branch locator. RBFCU currently operates more than 60 Texas branches and provides access to thousands of surcharge-free ATMs.
Is RBFCU federally insured?
Yes. Randolph-Brooks Federal Credit Union states that member deposits are federally insured by the National Credit Union Administration, subject to applicable NCUA coverage rules.
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Page Update Note
RBFCU customer-service information reviewed and updated on August 19, 2026. Contact routes, Member Service Center hours, routing information, card support, Online Banking help, consumer-loan support, mortgage servicing, collections contacts, mailing addresses, dispute options, and regulatory complaint resources were reviewed for this page.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize company contact routes, account-support information, card and loan assistance, common customer problems, complaint guidance, and practical escalation steps.
This page is intended to help members determine whether to contact RBFCU Member Services, card support, Consumer Lending, Mortgage Lending, Collections, Business Solutions, a local branch, or another appropriate resource.
Share Your RBFCU Customer Service Experience
If you contacted RBFCU about checking or savings, a debit or credit card, Online Banking, a mobile-app problem, deposit, transaction dispute, auto loan, mortgage, payment, collections issue, branch experience, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish account or loan numbers, card numbers, PINs, CVVs, passwords, verification codes, Social Security numbers, government identification, bank statements, home addresses, private messages, or other sensitive financial information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Randolph-Brooks Federal Credit Union, RBFCU Services LLC, Mastercard, the National Credit Union Administration, the Consumer Financial Protection Bureau, or any RBFCU affiliate or service provider. CustomerServiceNumbers.com cannot access RBFCU accounts, move money, dispute transactions, freeze cards, make loan payments, issue refunds, provide payoff quotes, change mortgage accounts, approve loans, or respond on behalf of RBFCU. Phone numbers, hours, branch locations, account features, dispute procedures, deposit availability, loan terms, regulatory resources, and other information can change. Verify account-specific information through RBFCU’s official website, Online Banking, mobile app, Member Service Center, or applicable official agency.