MoneyLion customers may need help with an Instacash advance, automatic repayment, MoneyLion Spend account, debit card, direct deposit, transaction dispute, Credit Builder Plus membership, Credit Builder Loan, MoneyLion WOW or MoneyLion One membership, investing account, account access, subscription charge, or account closure. Because MoneyLion offers several different financial products, the correct support route depends on which account, membership, advance, loan, or transaction is involved.
How to Contact MoneyLion Customer Service
- Current MoneyLion Contact Us Phone: 1-516-916-5466
- MoneyLion Customer Care / Help Center: 1-844-224-0087
- Customer Care Availability: 24 hours a day, 7 days a week
- Customer Care Email: customercare@moneylion.com
- In-App Chat: Open the MoneyLion app and use Customer Care chat.
- MoneyLion Help Center: MoneyLion Help Center
- Contact MoneyLion: MoneyLion Contact Us
- Official Website: MoneyLion.com
- General Mailing Address: MoneyLion Technologies Inc., P.O. Box 1547, Sandy, UT 84091-1547
MoneyLion’s current public Contact Us page and Help Center display different official telephone numbers. Customers who have difficulty reaching one support route can use the other number, in-app chat, or email.
Best MoneyLion Support Route by Issue
- Instacash repayment: Open Instacash in the MoneyLion app to review the repayment date, payment account, balance, and available repayment options.
- Need more time to repay Instacash: Check whether the repayment date can be changed or whether the advance qualifies for a deferment.
- Stop an Instacash automatic debit authorization: Remove the applicable payment method when permitted or contact Customer Care sufficiently before the scheduled repayment.
- MoneyLion Spend account: Use the app or contact 24/7 Customer Care.
- Lost, stolen, or damaged MoneyLion debit card: Use the MoneyLion app to request a replacement and review recent transactions.
- Unauthorized or incorrect transaction: Call Customer Care promptly to open a dispute and monitor the Disputes Center in the app.
- Credit Builder Plus membership: Review the membership and loan separately because canceling membership does not automatically eliminate an outstanding loan balance.
- Cancel Credit Builder Plus: Use Manage Membership in the app after satisfying the applicable minimum membership requirements.
- Cancel MoneyLion WOW: Use Manage Membership in the MoneyLion app.
- MoneyLion One membership: Review the current direct-deposit requirement, membership price, benefits, and renewal status in the app.
- Close MoneyLion Spend: Contact Customer Care. The Spend balance must generally be reduced to $0 before closure.
- Close entire MoneyLion relationship: Contact Customer Care so each active financial product can be reviewed separately.
- Investing account: Close Managed or Active Investing separately through the investment account settings when eligible.
MoneyLion Is a Fintech Company, Not a Bank
MoneyLion is a financial technology company rather than an FDIC-insured bank.
The MoneyLion Spend demand deposit account is provided by Pathward, National Association, Member FDIC, and the MoneyLion Debit Mastercard is issued by Pathward.
This distinction matters when customers are dealing with:
- MoneyLion Spend deposits
- Debit-card transactions
- FDIC insurance questions
- Account disclosures
- Transaction disputes
- Account closure
MoneyLion also offers or connects users with other financial products through MoneyLion affiliates and third-party providers. Review the agreement for the specific product rather than assuming every product is provided by the same company.
MoneyLion Spend Account Help
MoneyLion Spend is the current name used by MoneyLion for its consumer deposit account. Customers may also encounter the older RoarMoney name in older documents, reviews, search results, or support discussions.
MoneyLion Spend customers can use the app to:
- Check balances and transactions
- Manage the MoneyLion Debit Mastercard
- Review direct deposits
- Transfer funds
- Review disputes
- Access account information
- Manage eligible payment methods
For an account-specific problem, use in-app support or call Customer Care.
How to Close a MoneyLion Spend Account
MoneyLion currently instructs customers who want to close a MoneyLion Spend account to contact Customer Care at 1-844-224-0087.
Before requesting closure:
- Bring the account balance to $0.
- Move any direct deposits to another account.
- Review pending transactions.
- Change automatic payments using the MoneyLion debit card or account information.
- Download statements or other records you may need.
- Resolve pending disputes when possible.
Closing MoneyLion Spend is different from canceling a MoneyLion membership, investment account, Credit Builder Loan, or Instacash balance.
MoneyLion Debit Card Lost, Stolen, or Damaged
Customers can request a replacement MoneyLion Spend debit card through the MoneyLion app.
To replace a card:
- Open the MoneyLion app.
- Open the Accounts tab.
- Select MoneyLion Spend.
- Select More.
- Open the physical-card controls.
- Select Replace Card.
- Choose the reason.
- Follow the remaining instructions.
MoneyLion currently states that a standard replacement card should generally arrive within approximately 10 business days.
Customers who need faster delivery can contact Customer Care after requesting the replacement. Expedited replacement shipping is currently available for a $25 fee and is described as taking approximately three business days.
Replacement physical cards currently can only be shipped within the 50 U.S. states and Washington, D.C.
If the card is lost or stolen, review recent account activity and report any unrecognized transaction promptly rather than waiting for the replacement card to arrive.
MoneyLion Transaction Disputes
MoneyLion Spend customers can contact Customer Care to dispute an unauthorized transaction or banking error.
Call:
1-844-224-0087
MoneyLion may request documents that support the dispute. Supporting dispute documents can be emailed to:
disputeresolution@moneylion.com
That address is intended for dispute documentation rather than routine Customer Care questions.
Helpful dispute information can include:
- Transaction date
- Merchant
- Transaction amount
- Whether the transaction was authorized
- Whether the card was lost or stolen
- Receipts
- Merchant correspondence
- Cancellation or refund confirmations
MoneyLion states that a full dispute investigation can take approximately 30 to 90 days depending on the circumstances.
Certain eligible disputes can receive provisional credit while the investigation continues. Eligibility and timing depend on the account, claim, and required written documentation.
How to Check a MoneyLion Dispute
Customers can monitor qualifying disputes in the MoneyLion app:
- Open Accounts.
- Select MoneyLion Spend.
- Select More.
- Open Disputes Center.
The Disputes Center can show whether provisional credit was issued or whether a final decision has been reached.
MoneyLion Instacash Customer Service
Instacash is an optional MoneyLion cash-advance service. MoneyLion currently advertises eligible Instacash advances of up to $500.
MoneyLion describes Instacash as a 0% APR cash advance with no mandatory fee. Optional charges can include:
- A voluntary tip
- A Turbo Fee when expedited delivery is selected
The individual Instacash limit can vary based on direct deposits, transaction history, account activity, and other eligibility factors.
Review the amount, repayment date, delivery method, optional fees, and repayment account before accepting an advance.
How MoneyLion Instacash Repayment Works
When requesting Instacash, customers authorize MoneyLion to debit an approved repayment account on the scheduled repayment date.
A repayment account can include:
- An eligible external debit card
- MoneyLion Spend
- An eligible linked external bank account
Customers can review or change an eligible repayment method through the Instacash section of the MoneyLion app.
How to Repay Instacash Early
To make an early payment:
- Open the MoneyLion app.
- Select Instacash under Accounts.
- Select Repay.
- Choose the repayment account.
- Enter the full or partial payment amount.
- Review the payment.
- Select Pay.
MoneyLion recommends initiating an early repayment at least two business days before the scheduled automatic repayment when possible.
Debit-card payments generally post more quickly, while a bank-account repayment can take several business days to clear.
MoneyLion Instacash Repayment Problems
If there is not enough money available on the scheduled repayment date, MoneyLion may attempt a partial repayment and make additional attempts later.
An unpaid Instacash balance generally prevents the customer from requesting another advance until the existing balance, including applicable optional Turbo fees, has been repaid.
Customers who need more time may have options to adjust or defer the repayment date.
Changing an Instacash Repayment Date
Open:
Accounts → Instacash → Manage → Scheduled Repayment
Available repayment dates depend on the account and timing.
MoneyLion also currently offers qualifying customers an option to defer repayment by as much as approximately two weeks when:
- There are no pending Instacash payments.
- The repayment has not already been deferred during the current cycle.
- The account otherwise qualifies.
Use in-app Chat Support and select the Instacash repayment options when a longer deferment is needed.
Stopping Instacash Automatic Payment Authorization
MoneyLion states that customers can revoke an Instacash payment authorization.
Options include:
- Removing the applicable payment method through the MoneyLion Wallet when available
- Emailing customercare@moneylion.com
- Calling 1-844-224-0087
MoneyLion advises customers to submit a revocation request at least three business days before the scheduled repayment date when Customer Care processing is required.
Revoking a debit authorization does not erase an outstanding Instacash balance. The unpaid balance can still restrict access to future Instacash advances.
MoneyLion Credit Builder Plus Customer Service
Credit Builder Plus is a paid MoneyLion membership that includes credit-monitoring and other features and provides eligibility to apply for Credit Builder Loans.
The current membership fee is $19.99 per month.
A Credit Builder Loan payment is separate from the Credit Builder Plus membership charge. Customers with an active loan therefore may see:
- Credit Builder Plus membership payments
- Separate Credit Builder Loan payments
Review both before assuming a duplicate transaction occurred.
Credit Builder Loan terms vary. MoneyLion currently publishes APRs ranging from 5.99% to 29.99% for qualifying loans, subject to approval and availability.
Some Credit Builder Loans can require part of the loan proceeds to remain in a Credit Reserve Account until applicable loan and membership requirements are satisfied.
How to Cancel Credit Builder Plus
MoneyLion currently allows Credit Builder Plus membership cancellation after the first two months of membership, subject to applicable product requirements.
To cancel:
- Open the MoneyLion app.
- Select your profile.
- Open Settings.
- Select Manage Membership.
- Select Cancel My Membership.
- Review the information presented.
- Confirm cancellation.
If the cancellation option is unavailable, the account may still be within the initial two-month commitment period or another product requirement may need attention.
Contact Customer Care if the membership should be eligible for cancellation but the app does not allow it.
MoneyLion WOW Membership Cancellation
MoneyLion WOW is another paid membership available through the MoneyLion platform.
Current published pricing includes:
- $9.99 monthly
- $54.90 for a six-month term
- $99.99 for an annual term
The membership automatically renews until canceled.
To cancel WOW:
- Open the MoneyLion app.
- Open the profile and Settings.
- Select Manage Membership.
- Select Cancel Membership.
- Confirm the cancellation.
Members on qualifying six-month or annual terms who cancel within the first month may qualify for a refund covering unused months under current terms.
Always review the membership terms displayed for the specific account before canceling.
MoneyLion One Membership
MoneyLion One is a newer membership that combines MoneyLion Spend with additional financial and benefit features.
MoneyLion currently lists the standard MoneyLion One membership price as $9.99 per month.
The monthly membership price can currently be reduced to $0 when the member receives at least $500 in eligible direct deposits into MoneyLion Spend during the previous rolling 30-day period, subject to the Membership Agreement.
If qualifying deposits fall below the requirement, the regular membership price or different benefits can apply during a later billing cycle.
MoneyLion One automatically renews until canceled and can be canceled through the app.
Because membership offers and qualification rules can change, review the MoneyLion One screen and Membership Agreement before enrolling or canceling.
MoneyLion Investing Account Closure
Canceling Credit Builder Plus or another membership does not automatically close an investing account.
To close an eligible Managed Investing or Active Investing account:
- Open Accounts.
- Select the applicable investment account.
- Select the menu in the upper-right corner.
- Open Account Management.
- Select Close Account.
- Review the disclosure.
- Complete the closure process.
An investment account may need to be liquidated or otherwise satisfy account requirements before it can be completely closed.
Investment accounts are not FDIC-insured bank deposits and can involve investment risk.
How to Close Your Entire MoneyLion Account
Customers who want to stop using MoneyLion entirely should not assume deleting the mobile app closes every account.
Contact Customer Care at 1-844-224-0087 and ask for a review of every active product.
Before closing everything:
- Repay outstanding Instacash balances.
- Review Credit Builder Loan balances.
- Cancel applicable paid memberships.
- Transfer or withdraw MoneyLion Spend funds.
- Move direct deposits.
- Change automatic payments.
- Review pending card transactions.
- Resolve or document open disputes.
- Close investing accounts separately.
- Download statements, loan documents, and tax records you may need later.
- Request confirmation of completed closures.
Deleting the MoneyLion app from a phone does not by itself cancel memberships, close financial accounts, or resolve outstanding balances.
MoneyLion Ownership and Gen Digital
MoneyLion became part of Gen Digital in April 2025 after Gen completed its acquisition of MoneyLion.
MoneyLion continues operating under the MoneyLion brand and maintains its own customer-service channels and financial products.
Gen Digital also owns consumer brands including Norton, Avast, and LifeLock.
For MoneyLion account, Instacash, Spend, membership, loan, card, dispute, or investing issues, start with MoneyLion Customer Care rather than contacting another Gen brand.
Information to Have Before Contacting MoneyLion
- Name on the account
- Email address and phone number associated with MoneyLion
- Product involved
- Transaction date and amount
- Instacash advance and repayment date
- Membership involved
- Loan payment information when relevant
- Last four digits of a card or account when requested through a secure channel
- Dispute number when applicable
- Previous Customer Care correspondence
- Screenshots of app errors without exposing sensitive information
- The exact resolution requested
Do not publish complete account or card numbers, Social Security numbers, passwords, PINs, CVVs, bank-account credentials, verification codes, identity documents, balances, or other sensitive financial information in a public review.
How to Escalate an Unresolved MoneyLion Complaint
- Start with MoneyLion Customer Care. Use in-app chat, email, or an official Customer Care number.
- Identify the exact product. Specify whether the issue involves MoneyLion Spend, Instacash, Credit Builder Plus, a Credit Builder Loan, WOW, MoneyLion One, investing, or another service.
- Keep a case record. Save emails, chat transcripts, transaction information, repayment dates, dispute information, and screenshots.
- State the requested resolution. Explain whether you need a transaction dispute, membership cancellation, payment correction, account closure, repayment review, card replacement, or another result.
- Ask for additional review. Request escalation when the first Customer Care interaction does not resolve the problem.
- Use the correct regulated-product route. MoneyLion products may involve Pathward, a MoneyLion lending affiliate, ML Wealth, or another provider, depending on the product.
- Consider a CFPB complaint when appropriate. The Consumer Financial Protection Bureau accepts complaints involving consumer financial products such as deposit accounts, loans, payment products, credit reporting, and other financial services.
Keep copies of important written correspondence and account agreements when an issue affects access to funds, an outstanding loan, a transaction dispute, credit reporting, or account closure.
MoneyLion Customer Service Reviews and Complaints
MoneyLion customers can use the review section below to describe their experience with MoneyLion Spend, Instacash, automatic repayments, debit cards, transaction disputes, Credit Builder Plus, Credit Builder Loans, WOW, MoneyLion One, investing, account access, or account closure.
A useful MoneyLion review should explain:
- The product involved
- The approximate date
- The support route used
- Whether a case or dispute was opened
- How quickly Customer Care responded
- What action was promised
- Whether the promised action occurred
- Whether the issue was ultimately resolved
Do not publish account numbers, debit-card numbers, Social Security numbers, passwords, verification codes, loan documents, bank statements, complete addresses, private Customer Care correspondence, or other sensitive financial information.
MoneyLion Frequently Asked Questions
What is the MoneyLion customer service phone number?
MoneyLion’s current Contact Us page lists 1-516-916-5466. MoneyLion’s Help Center, Terms, current product-support articles, and website footer also list 1-844-224-0087 for Customer Care.
Is MoneyLion customer service available 24/7?
Yes. MoneyLion currently advertises Customer Care 24 hours a day, seven days a week.
What is the MoneyLion customer service email?
MoneyLion lists customercare@moneylion.com for Customer Care.
Is MoneyLion a bank?
No. MoneyLion is a financial technology company. MoneyLion Spend deposit accounts are provided by Pathward, National Association, Member FDIC.
What happened to RoarMoney?
MoneyLion currently refers to its deposit account as MoneyLion Spend. Older MoneyLion documents and customer discussions may refer to the account as RoarMoney.
How do I repay MoneyLion Instacash?
Open Instacash in the MoneyLion app and select Repay. Customers can make full or partial early repayments using an eligible repayment method.
Can I change my Instacash repayment date?
Eligible customers can adjust repayment dates through Instacash in the MoneyLion app. Some customers may also qualify to defer repayment by up to approximately two weeks.
Can I stop an automatic Instacash debit?
MoneyLion states that customers can revoke an automatic payment authorization by changing applicable payment methods or contacting Customer Care. Submit the request sufficiently before the scheduled payment. Revoking authorization does not erase the amount owed.
Does MoneyLion Instacash charge interest?
MoneyLion currently describes Instacash as a 0% APR cash advance with no mandatory fee. Customers can choose an optional tip or an optional Turbo Fee for expedited delivery.
How much Instacash can I get?
MoneyLion currently advertises eligible advances of up to $500. Individual limits vary based on eligibility factors shown in the app.
How much is Credit Builder Plus?
Credit Builder Plus currently costs $19.99 per month. Any active Credit Builder Loan payment is separate from the membership charge.
How do I cancel Credit Builder Plus?
Open Profile, Settings, Manage Membership, and Cancel My Membership. MoneyLion currently requires Credit Builder Plus customers to complete the initial two-month membership period before ordinary cancellation.
Does canceling Credit Builder Plus cancel my loan?
No. Canceling the membership does not eliminate an outstanding Credit Builder Loan balance. Continue making required loan payments under the loan agreement.
How much is MoneyLion WOW?
MoneyLion currently lists WOW at $9.99 monthly, $54.90 for six months, or $99.99 annually.
How much is MoneyLion One?
MoneyLion currently lists MoneyLion One at $9.99 per month or $0 for qualifying members who receive at least $500 in eligible direct deposits into MoneyLion Spend during the applicable rolling 30-day period.
How do I close my MoneyLion Spend account?
Contact MoneyLion Customer Care at 1-844-224-0087. The account balance generally must be $0 before it can be closed.
How do I close my entire MoneyLion account?
Call Customer Care and ask to close the complete MoneyLion relationship. Review MoneyLion Spend, memberships, Instacash, loans, and investment accounts separately before closure.
Who owns MoneyLion?
MoneyLion is owned by Gen Digital. Gen completed its acquisition of MoneyLion in April 2025.
Related Financial and Online Payment Customer Service Pages
Related Consumer Resources
Page Update Note
MoneyLion customer-service information reviewed and updated on August 19, 2026. This page was updated to reflect current Customer Care contact routes, MoneyLion Spend terminology, Instacash repayment options, debit-card replacement procedures, transaction-dispute support, Credit Builder Plus, WOW, MoneyLion One, account closure procedures, and MoneyLion’s ownership by Gen Digital.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize company contact routes, account-support information, payment and membership guidance, complaint resources, and practical steps for reaching the correct support department.
This page is intended to help customers determine whether to contact MoneyLion Customer Care about MoneyLion Spend, Instacash, a debit card, transaction dispute, Credit Builder Plus, a Credit Builder Loan, WOW, MoneyLion One, investing, account closure, or another MoneyLion product.
Share Your MoneyLion Customer Service Experience
If you contacted MoneyLion about MoneyLion Spend, Instacash, an automatic repayment, debit card, disputed transaction, Credit Builder Plus, a loan, membership charge, investing account, login problem, account closure, or unresolved complaint, share the product involved, support route used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish account or card numbers, Social Security numbers, passwords, PINs, CVVs, verification codes, bank statements, loan documents, balances, private support messages, home addresses, or other sensitive financial information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with MoneyLion Technologies Inc., Gen Digital Inc., Pathward, National Association, ML Plus LLC, ML Wealth LLC, DriveWealth LLC, Mastercard, the Consumer Financial Protection Bureau, or any MoneyLion affiliate, lender, banking partner, investment provider, or marketplace partner. CustomerServiceNumbers.com cannot access MoneyLion accounts, provide Instacash advances, change repayment dates, stop payments, dispute transactions, close accounts, cancel memberships, modify loans, replace debit cards, or respond on behalf of MoneyLion. Phone numbers, support channels, membership pricing, Instacash limits, repayment procedures, loan terms, card policies, and financial products can change. Verify account-specific information through MoneyLion’s official website, Help Center, mobile app, Customer Care, and the agreement governing the applicable product.