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SoFi Customer Service Phone Number: Banking, Loans & Account Help

Need help with a SoFi account, SoFi Bank issue, personal loan, student loan, mortgage, credit card, investing account, fraud alert, unauthorized transaction, payment, direct deposit, Zelle transfer, app login, or account restriction? This guide explains how to reach the SoFi customer service phone number and how to choose the correct support route.

SoFi, also known as Social Finance, offers banking, lending, investing, credit card, mortgage, student loan refinancing, personal loans, financial tools, and member benefits. Because SoFi support can involve different products and regulated financial services, use the correct phone number or secure support route before sharing account information.

SoFi Customer Service Phone Numbers and Contact Options

SoFi Customer Support: 1-855-456-SOFI / 1-855-456-7634
Customer Support Hours: Monday – Thursday, 5 a.m. – 7 p.m. PT; Friday – Sunday, 5 a.m. – 5 p.m. PT

Home Loans General Support: 1-844-763-4466
Home Loans General Support Hours: Monday – Friday, 6 a.m. – 6 p.m. PT; closed Saturday and Sunday
Closed Home Loan Servicing: 1-855-622-3198
SoFi Invest Support: 1-855-525-SOFI / 1-855-525-7634
SoFi Credit Card Support: 1-844-945-SOFI / 1-844-945-7634
Fraud / Account Security: Call 1-855-456-7634 and choose the fraud or security option
Chat Support: Available through SoFi.com and the SoFi mobile app

Secure Messaging: Available after signing in to your SoFi account
SoFi Bank Address: SoFi Bank, N.A., 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121
SoFi Lending Corp. Address: 234 1st Street, San Francisco, CA 94105

Official Website: SoFi.com
Official Contact Page: SoFi Contact Us
Official Help Center: SoFi Help Center

Choose the Correct SoFi Support Route

For SoFi Bank, Checking, Savings, Debit Card, and Direct Deposit

Call 1-855-456-7634 or use SoFi chat for SoFi Checking and Savings, direct deposit, APY questions, debit card issues, Zelle transactions, ACH transfers, wire transfers, account restrictions, login problems, and transaction questions.

For Personal Loans

Use SoFi Customer Support at 1-855-456-7634 for personal loan applications, payment questions, payoff questions, loan documents, autopay, hardship questions, and payment-address questions.

For Student Loans and Student Loan Refinancing

Call 1-855-456-7634 for student loan refinancing, private student loans, Parent PLUS refinancing, payment questions, application status, document uploads, and loan servicing questions. Have your loan number or application details ready.

For Home Loans and Mortgages

For new or active home-loan questions, call SoFi Home Loans General Support at 1-844-763-4466. For closed home-loan servicing questions, SoFi lists 1-855-622-3198. Use the correct home-loan route for mortgage payments, servicing, escrow, documents, payoff requests, or closing questions.

For SoFi Credit Card

For SoFi Credit Card questions, lost or stolen cards, suspicious activity, disputes, payments, rewards, card declines, account access, or billing questions, call 1-844-945-7634.

For SoFi Invest

For SoFi Invest support, call 1-855-525-7634. Use this route for brokerage accounts, IRA accounts, robo investing, self-directed investing, contributions by check, trading questions, account restrictions, transfers, statements, or tax documents.

For Fraud, Phishing, Account Takeover, or Unauthorized Transactions

If something looks suspicious, call 1-855-456-7634 and choose the fraud or account security option, or use SoFi chat. If a SoFi credit card is involved, call 1-844-945-7634. If a linked bank or card account may be exposed, contact that bank or card issuer immediately.

Information To Have Ready Before Contacting SoFi

Your SoFi account email address or username
The product involved: banking, personal loan, student loan, mortgage, credit card, Invest, or SoFi app
Your loan number, application number, account number, or last four digits of the card involved

The transaction date, merchant, amount, and transaction ID for disputes or fraud reports
Payment confirmation number, payment date, and payment method if relevant
Direct deposit employer or payroll details if relevant
Zelle recipient, date, amount, and transaction details if relevant
Credit card statement date and disputed charge details if relevant

Mortgage or home-loan servicing documents if relevant
Invest account statement, transfer confirmation, or tax form if relevant
Screenshots of app errors, login issues, account restrictions, or suspicious messages
Case number, chat transcript, secure message, or prior support response

Common Reasons Customers Contact SoFi

Account login problems
Restricted or locked account
Direct deposit missing or APY questions
Debit card lost, stolen, or declined
Unauthorized transactions
Zelle transaction problems
Personal loan payments
Student loan refinancing questions
Mortgage application or servicing questions
Credit card disputes
Credit card fraud or lost card reports
Invest account transfers
Tax documents or statements
Identity verification problems
App errors or mobile deposit issues
Phishing, scam, or account security concerns

SoFi Bank, Direct Deposit, Debit Card, and Zelle Help

If your issue involves SoFi Checking and Savings, direct deposit, APY eligibility, debit card transactions, Zelle, bank transfers, or account restrictions, use SoFi chat or call 1-855-456-7634.

If you see a suspicious transaction, freeze or lock your card in the SoFi app if available, review recent activity, and contact SoFi immediately. For suspicious Zelle activity you did not authorize, contact SoFi Bank at 1-855-456-7634 or through SoFi chat.

SoFi Loan Payment and Servicing Help

For personal loans, student loans, and student loan refinancing, contact SoFi Customer Support at 1-855-456-7634. Use this route for payments, payoff questions, autopay, document requests, hardship options, loan status, account updates, and payment-address questions.

For home-loan questions, use 1-844-763-4466 for general home-loan support. If your home loan has closed and is being serviced, call 1-855-622-3198 or use the SoFi Home Loan Servicing Portal if available in your profile.

SoFi Credit Card Disputes and Fraud Help

If your SoFi Credit Card is lost or stolen, or if you notice suspicious activity, call 1-844-945-7634. If you need to dispute a charge or start an investigation into a suspicious credit card charge, use the same SoFi Credit Card support number.

For any credit card dispute, keep the merchant name, transaction date, amount, receipt, cancellation proof, refund promise, delivery details, and messages with the merchant.

SoFi Invest Help

For SoFi Invest, call 1-855-525-7634 or use SoFi secure support. Invest support may help with brokerage accounts, IRA accounts, self-directed investing, robo investing, account restrictions, transfers, check contributions, statements, tax documents, and trading-related account questions.

Investing and digital assets can involve risk. CustomerServiceNumbers.com cannot provide investment, legal, tax, or financial advice.

SoFi Scam and Fraud Warnings

Be careful with calls, texts, emails, social media messages, fake login links, fake fraud alerts, fake loan offers, fake job offers, fake support numbers, and fake SoFi account-security messages. SoFi says it will never call you to request personal information or one-time passwords.

Watch for these warning signs:

A caller asks for your SoFi password, PIN, one-time passcode, or full account number
A text or email sends you to an unfamiliar login link
A fake representative asks you to move money to “protect” your account

A loan offer asks for an upfront fee by gift card, wire transfer, cryptocurrency, or payment app
A message asks you to download remote-access software
A website looks like SoFi but uses a misspelled or unfamiliar domain
A caller pressures you to act immediately or says your account will be closed

If something seems suspicious, end the interaction and contact SoFi through the official app, SoFi.com, chat, or the verified SoFi customer service phone number at 1-855-456-7634. If payment information or bank access may have been exposed, contact your bank or card issuer right away.

How To Escalate a SoFi Customer Service Issue

If your first SoFi support contact does not resolve the issue, take these steps:

Ask for a case number, ticket number, claim number, dispute number, or written confirmation.

Write down the date, time, phone number, product department, and support route used.
Save app screenshots, statements, transaction details, loan documents, emails, and chat transcripts.
For fraud or account takeover, secure your SoFi account, email account, and linked bank accounts immediately.

For debit card, credit card, or Zelle disputes, report the issue as soon as possible and keep transaction details.
For loan servicing issues, keep payment confirmations, autopay details, loan numbers, and correspondence.
For mortgage issues, keep closing documents, escrow notices, servicing letters, payment records, and payoff requests.

For Invest issues, keep account statements, transfer confirmations, tax documents, and trade details.
If the issue remains unresolved, consider filing a complaint with the Consumer Financial Protection Bureau, FINRA, the SEC, your state banking regulator, or another appropriate regulator depending on the product.
Leave a factual review on CustomerServiceNumbers.com to help other SoFi members understand your experience.

SoFi Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for SoFi. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a SoFi customer-service trend.

If you have contacted SoFi support, your review can help other members understand what to expect when calling the SoFi customer service phone number or using chat for banking, loans, mortgages, investing, credit cards, fraud, disputes, account restrictions, app problems, or payment issues.

SoFi FAQ

What is the SoFi customer service phone number?

The main SoFi customer service phone number is 1-855-456-SOFI / 1-855-456-7634.

What are SoFi customer service hours?

SoFi lists customer support hours as Monday – Thursday, 5 a.m. – 7 p.m. PT, and Friday – Sunday, 5 a.m. – 5 p.m. PT.

What is the SoFi home loans phone number?

SoFi Home Loans General Support is 1-844-763-4466. SoFi lists home-loan general support hours as Monday – Friday, 6 a.m. – 6 p.m. PT.

What is the SoFi Credit Card customer service phone number?

The SoFi Credit Card support number is 1-844-945-SOFI / 1-844-945-7634. Use this number for credit card questions, lost or stolen cards, fraud, and disputes.

What is the SoFi Invest customer service phone number?

SoFi lists SoFi Invest support at 1-855-525-SOFI / 1-855-525-7634.

How do I report suspicious SoFi activity?

If something seems suspicious, call 1-855-456-7634 and choose the fraud or account-security option, or use SoFi chat. SoFi says it will never call you to request personal information or one-time passwords.

What is SoFi Bank’s address?

SoFi Bank, N.A. lists its address as 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121. Mailing and payment addresses can vary by product, so check the SoFi Help Center before mailing payments, checks, or documents.

Does CustomerServiceNumbers.com provide SoFi support?

No. CustomerServiceNumbers.com is not affiliated with SoFi, Social Finance, SoFi Bank, N.A., SoFi Securities, SoFi Wealth, SoFi Lending Corp., or any SoFi affiliate. CSN cannot access your account, process payments, unlock accounts, approve loans, reverse transactions, resolve fraud claims, or provide investment advice. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For financial services companies like SoFi, CSN focuses on common customer issues such as banking, loans, payments, fraud, unauthorized transactions, disputes, credit cards, investing, mortgages, app problems, account restrictions, scam warnings, and customer-service experiences shared by real users.

Share Your SoFi Customer Service Experience

Have you contacted SoFi about banking, a personal loan, student loan, mortgage, credit card, Invest account, fraud, unauthorized transaction, account restriction, app login, payment issue, Zelle transaction, direct deposit, or customer-service concern? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full account number, loan number, Social Security number, payment card number, bank account number, password, PIN, one-time passcode, tax document, home address, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with SoFi, Social Finance, SoFi Bank, N.A., SoFi Lending Corp., SoFi Securities, SoFi Wealth, SoFi Credit Card, Galileo, Technisys, or any SoFi affiliate. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, product terms, loan servicing rules, banking services, investing services, credit card rules, payment addresses, and company information can change. For account-specific help, banking, loans, payments, credit cards, investing, mortgages, fraud reports, disputes, or account access, contact SoFi directly through its official website, app, chat, secure messaging, or verified customer service phone number.

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