PPL Electric Utilities customers may need help with a power outage, downed wire, high electric bill, payment, scheduled shutoff, payment arrangement, start or stop service request, meter concern, electric supplier charge, Budget Billing, tree or streetlight problem, or unresolved utility complaint. PPL Electric Utilities delivers electricity to customers across central and eastern Pennsylvania and is part of PPL Corporation.
How to Contact PPL Electric Customer Service
- Residential and Small Business Customer Service: 1-800-342-5775 (1-800-DIAL-PPL)
- Customer Service Hours: Monday – Friday, 8 AM – 5 PM
- Outages, Downed Wires, and Electrical Emergencies: 1-800-342-5775, available 24/7 for emergencies
- Mid and Large Business Customer Service: 1-888-220-9991
- Report an Outage by Text: Text OUTAGE to TXTPPL (898775)
- Check Outage Status by Text: Text STATUS to TXTPPL (898775)
- Check Account Balance by Text: Text BALANCE to TXTPPL (898775)
- Pay by Text: Text PAY to TXTPPL (898775)
- Contact PPL Electric: PPL Electric Contact Us
- Report or Check an Outage: PPL Electric Outages and Issues
- Start, Stop, or Move Service: Manage PPL Electric Service
- Payment Assistance: PPL Electric Assistance Programs
- Payment Options: Pay a PPL Electric Bill
- Rates and Electric Supplier Shopping: PPL Electric Rates and Shopping
- Customer Correspondence: PPL Electric Utilities, 827 Hausman Road, Allentown, PA 18104-9392
- Official Website: PPLElectric.com
Best PPL Electric Support Route by Issue
- Power outage: Report it online, text OUTAGE to TXTPPL (898775), or call 1-800-342-5775.
- Check outage restoration status: Use PPL’s outage tools or text STATUS to TXTPPL (898775).
- Downed wire or dangerous electrical condition: Stay at least 100 feet away and call 1-800-342-5775 immediately.
- Billing or account question: Call 1-800-342-5775 or sign in to the PPL Electric account.
- High electric bill: Review electricity usage, billing days, supply rate, distribution charges, weather, and previous balances before requesting a billing review.
- Unable to pay: Review payment arrangements, Budget Billing, CARES, OnTrack, Operation HELP, WRAP, and LIHEAP.
- Scheduled shutoff: Sign in immediately, select Get Help Paying, and review payment-arrangement or assistance options before the termination date.
- Start, stop, or move service: Use PPL Electric’s online service tools or call Customer Service.
- Electric supplier charge: Compare the supplier rate on the bill with PPL Electric’s current Price to Compare and contact the supplier when the dispute involves its rate or agreement.
- Budget Billing: Enroll online or call Customer Service when additional help calculating the budget amount is needed.
- Streetlight outage: Report a PPL Electric-owned streetlight problem through Customer Service at 1-800-342-5775.
- Unresolved regulated utility complaint: Contact the Pennsylvania Public Utility Commission after first giving PPL Electric an opportunity to resolve the problem.
How to Report a PPL Electric Power Outage
PPL Electric customers should report their outage even when other properties in the neighborhood have also lost electricity.
Current outage-reporting options include:
- Call 1-800-342-5775
- Text OUTAGE to TXTPPL (898775)
- Use PPL Electric’s online outage-reporting system
To check an outage after it has been reported:
- Text STATUS to TXTPPL (898775)
- Check the online outage map
- Review PPL Alerts when enrolled
PPL’s outage information can provide an estimated restoration time when enough information is available. Restoration estimates can change after crews inspect damage, identify additional problems, or encounter unsafe working conditions.
PPL Electric Says Power Is Restored but My House Is Still Out
If PPL reports that the larger outage has been restored but your property remains without power:
- Check whether nearby homes have electricity.
- Check the main circuit breaker when it is safe to do so.
- Report the individual outage again.
- Tell PPL if there is visible damage to the service line, meter equipment, pole, or nearby wires.
An individual service problem can remain after a larger neighborhood outage has been repaired.
PPL Electric Ice and Water Credit After a Storm Outage
PPL Electric currently states that customers who have been without electricity for at least 24 hours as a result of a storm can purchase ice and water from a local vendor and submit the receipts for an account credit.
Before purchasing or submitting receipts:
- Confirm that the outage meets PPL’s current eligibility requirements.
- Keep itemized receipts.
- Keep the PPL account information associated with the affected property.
- Follow PPL’s current submission instructions.
This program applies to qualifying storm outages and should not be assumed to reimburse spoiled food, appliances, business losses, hotel stays, or other outage-related expenses.
PPL Electric Billing and High Bill Help
A higher PPL Electric bill can result from several factors, including increased electricity usage, colder or hotter weather, more billing days, changes in electricity-supply costs, distribution-rate changes, previous balances, or a competitive supplier’s rate.
Before disputing a bill, compare:
- Total kilowatt-hours used
- Usage during the same period last year
- Number of billing days
- The electricity supplier listed on the bill
- The supplier’s price per kilowatt-hour
- PPL Electric’s current Price to Compare
- Distribution and other regulated charges
- Previous balances and payments
- Budget Billing adjustments when applicable
PPL Electric provides daily and historical electricity-usage information through its online account tools. Reviewing usage can help determine whether the bill increased because more electricity was consumed or because the price of electricity changed.
If the bill still appears incorrect, call 1-800-342-5775 and ask for an explanation of the specific charges.
PPL Electric Payments
PPL Electric offers several ways to pay a bill.
Current payment options include:
- Bank account: Pay online from checking or savings without a PPL processing fee.
- Automatic Bill Payment: Automatically withdraw the monthly payment from a bank account on the due date.
- Credit or debit card: Pay through PPL’s current electronic-payment provider.
- Digital wallet: Current options include Apple Pay, Google Pay, PayPal, and Venmo.
- Text: Text PAY to TXTPPL (898775) when eligible payment information is saved.
- Payment center: Pay cash at an authorized payment location.
- Mail: Send a check with the account number or payment stub.
PPL Electric currently states that independent payment centers charge a $1 service fee and that PPL does not receive any portion of that fee.
PPL Electric Payment Mailing Address
Mail bill payments to:
PPL Electric Utilities
P.O. Box 419054
St. Louis, MO 63141-9054
Include the PPL Electric account number or bill stub with the payment.
Do not use the payment address for ordinary customer correspondence.
PPL Electric Payment Arrangements and Shutoff Help
Customers who cannot pay the entire balance should review available help before a scheduled shutoff.
PPL Electric currently offers payment arrangements that allow qualifying customers to repay a past-due balance over time.
Customers can sign in and select Get Help Paying to review available options.
If a shutoff has already been scheduled:
- Sign in to the PPL Electric account immediately.
- Open Get Help Paying.
- Review available payment arrangements.
- If an existing payment agreement is past due, check the amount required to reinstate it.
- Review any assistance programs for which the household may qualify.
- Save payment and arrangement confirmations.
Do not assume that making a small partial payment automatically stops a scheduled service termination. Confirm the account status and what amount or arrangement is required.
PPL Electric Payment Assistance Programs
PPL Electric offers assistance for customers facing difficulty paying their electric bills.
Programs currently include:
- Payment Arrangements: Pay a past-due balance over time.
- Budget Billing: Smooth electricity costs across the year to make monthly payments more predictable.
- CARES: Provides assistance and possible shutoff protection for customers experiencing a temporary hardship such as an illness or injury.
- OnTrack: Provides qualifying income-eligible customers with a fixed monthly payment and possible debt forgiveness.
- Operation HELP: Provides qualifying customers with grants toward electric bills.
- WRAP: Provides qualifying homeowners and renters with energy-saving products and services.
- LIHEAP: Federal assistance that can provide qualifying Pennsylvania households with heating and emergency-energy grants.
PPL Electric states that payment arrangements and some assistance options are available regardless of income, while other programs have income and household eligibility requirements.
PPL Electric OnTrack
OnTrack is PPL Electric’s Customer Assistance Program for qualifying income-eligible residential customers.
Benefits can include:
- A fixed monthly payment based on household circumstances
- Protection from shutoff while program requirements are met
- Possible forgiveness of qualifying past-due debt
For OnTrack information, customers can use the online assistance application or call:
Program eligibility and payment requirements can change, so review the current terms for the household.
PPL Electric Medical Certificate
PPL Electric may accept a medical certificate when the customer or a household member has a serious illness or medical condition requiring continued electric service.
Pennsylvania rules govern medical-certificate requirements, including who can certify the condition and how long protection applies.
Customers facing a medical-related service termination should contact PPL Electric promptly and review the Pennsylvania Public Utility Commission’s current medical-certificate requirements.
PPL Electric Budget Billing
Budget Billing spreads expected electricity costs across the year to make monthly bills more predictable.
PPL Electric currently bases Budget Billing on historical electricity usage and the applicable price per kilowatt-hour.
The program:
- Uses a 12-month Budget Billing period.
- Reviews the budget amount approximately every three months.
- Can adjust the monthly amount when actual electricity costs change.
- Provides advance notice on the bill when the budget amount changes.
- Settles the Budget Billing year with the 12th bill.
Budget Billing does not reduce the total amount charged for electricity and does not eliminate a past-due balance.
If the account has less than approximately six months of usage history at the property, call 1-800-342-5775 for help determining an appropriate budget amount.
How to Start, Stop, or Move PPL Electric Service
PPL Electric provides online tools for starting, stopping, and moving electric service.
Customers can:
- Start Service: Open a new PPL Electric account or put service into their own name.
- Stop Service: End service and close the account at an address.
- Move Service: Stop service at one address and start service at another.
PPL Electric currently allows customers starting service to choose a start date as far as approximately 40 days in advance.
Identity verification may require:
- Social Security number or EIN
- Government-issued identification
- Service address
- Requested start date
- Contact information
PPL Electric states that service may be able to begin as soon as the next day when the account and property qualify.
Can I Transfer PPL Electric Service to Another Person?
PPL Electric does not allow one customer to simply transfer an account into another person’s name.
Instead:
- The existing account holder stops service in their name.
- The new account holder starts service in their own name.
Customers also cannot normally open a PPL Electric account on behalf of another person unless appropriate legal authority and company requirements are satisfied.
PPL Electric Supplier Charges and Pennsylvania Electric Choice
PPL Electric delivers electricity to customers, but Pennsylvania customers can choose a competitive company to supply the electricity they use.
If no competitive supplier is selected, eligible customers receive default electric supply under PPL Electric’s applicable supply rate.
When another supplier is selected, the PPL Electric bill may include both:
- PPL Electric delivery or distribution charges
- The competitive supplier’s generation charge
If a bill appears high, identify which portion increased.
For a supplier-related concern, review:
- Supplier name
- Supplier rate per kilowatt-hour
- Whether the rate is fixed or variable
- Contract expiration date
- Early termination terms
- PPL Electric’s current Price to Compare
PPL Electric’s Price to Compare is the benchmark customers can use when evaluating competitive generation offers.
If the dispute involves PPL’s delivery charges, meter, outage, or regulated utility service, contact PPL Electric. If it concerns a competitive supplier’s price or agreement, the supplier may also need to be contacted.
PPL Electric Streetlight and Tree Problems
For a PPL Electric-owned streetlight that is not working properly, call 1-800-342-5775.
When reporting a streetlight, provide as much location information as possible.
For vegetation near power lines, do not attempt to remove a branch that is touching or dangerously close to energized electrical equipment.
PPL Electric maintains vegetation around much of its distribution system, but property owners are responsible for some vegetation and customer-owned service equipment.
PPL Electric states that it generally does not prune or remove trees beneath the individual service wire running between a utility pole and a customer’s home.
If a tree or branch has brought down a wire, treat the situation as an electrical emergency rather than a routine tree-trimming request.
PPL Electric Business Customer Service
PPL separates small-business support from larger commercial and industrial accounts.
- Residential and Small Business: 1-800-342-5775
- Mid and Large Business: 1-888-220-9991
- Residential Energy-Efficiency and Rebate Questions: 1-877-486-9204
- Business Energy-Efficiency and Rebate Questions: 1-866-432-5501
Business customers should use the appropriate department for account, rate, service, construction, energy-efficiency, or large-load questions.
Information to Have Before Contacting PPL Electric
- Account holder’s name
- PPL Electric account number
- Service address
- Telephone number and email associated with the account
- Bill or payment date involved
- Amount of a disputed charge
- Electric supplier name when applicable
- Current supplier rate
- Outage or service-request information
- Payment-arrangement information
- Previous case or confirmation numbers
- Relevant bills, notices, receipts, or photographs
- The specific resolution requested
Provide complete account numbers, Social Security numbers, payment information, identity documents, passwords, or other sensitive information only through a verified private PPL Electric support channel.
How to Escalate an Unresolved PPL Electric Complaint
- Start with PPL Electric. Call 1-800-342-5775 and explain the issue clearly.
- Use the appropriate department. Billing, outages, payment assistance, business service, supplier questions, and energy-efficiency programs may require different support routes.
- Request a case or confirmation number. Save it with your account records.
- Document the problem. Keep bills, payment confirmations, termination notices, photographs, supplier agreements, and previous correspondence.
- State the requested resolution. Explain whether you want a billing correction, payment arrangement, service restoration review, meter review, account correction, or another result.
- Request additional review. Ask whether a supervisor or appropriate specialist can review an unresolved problem.
- Contact the Pennsylvania Public Utility Commission when appropriate. The PUC can review qualifying complaints involving regulated utility billing, service quality, and payment arrangements after the customer first contacts PPL Electric.
Pennsylvania Public Utility Commission Complaint Help
For an unresolved regulated utility problem, customers can contact the Pennsylvania Public Utility Commission.
- PA PUC Consumer Services: 1-800-692-7380
- Online Complaint Information: Pennsylvania PUC Complaints
- Mail: PA Public Utility Commission, Bureau of Consumer Services, 400 North Street, Harrisburg, PA 17120
The Pennsylvania PUC advises consumers to contact the utility first and give it an opportunity to resolve the issue. For most residential billing, service-quality, and payment-arrangement disputes, the PUC recommends beginning with its informal complaint process.
PPL Electric Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with PPL Electric outages, restoration, high bills, payments, assistance programs, service shutoffs, start or stop service, supplier charges, Budget Billing, streetlights, tree problems, or customer-service escalation.
A useful PPL Electric review should explain:
- The general Pennsylvania service area
- The type of problem
- The approximate date
- Which PPL Electric support route was used
- Whether a case or confirmation number was provided
- How quickly PPL responded
- What action was promised
- Whether the promised action occurred
- Whether the issue was ultimately resolved
Do not publish complete account numbers, Social Security numbers, payment information, passwords, full service addresses, medical documentation, or other sensitive personal information in a public review.
PPL Electric Frequently Asked Questions
What is the PPL Electric customer service phone number?
Call PPL Electric Customer Service at 1-800-342-5775 (1-800-DIAL-PPL) for residential and small-business billing, account, payment, service, and outage questions.
What are PPL Electric customer service hours?
Residential and small-business representatives are currently available Monday through Friday from 8 AM to 5 PM. Holidays can affect representative availability.
What is the PPL Electric outage number?
Call 1-800-342-5775. Customers can also text OUTAGE to TXTPPL (898775) or use PPL Electric’s online outage-reporting system.
Can I report a PPL outage by text?
Yes. Text OUTAGE to TXTPPL (898775). Text STATUS to the same number to check an existing outage.
What should I do about a downed PPL power line?
Stay at least 100 feet away and keep children and pets away. Assume the wire is energized and call 1-800-342-5775 immediately.
Can I pay a PPL Electric bill by text?
Yes. Eligible customers with payment information saved to the account can text PAY to TXTPPL (898775).
How do I check my PPL balance by text?
Text BALANCE to TXTPPL (898775) to request the current account balance, past-due amount, and bill due date.
How do I get help paying a PPL Electric bill?
Sign in and select Get Help Paying or call 1-800-342-5775. Depending on the household, options may include payment arrangements, Budget Billing, CARES, OnTrack, Operation HELP, WRAP, and LIHEAP.
What is the PPL OnTrack phone number?
Customers can call 1-800-358-6623 for OnTrack assistance.
What is PPL Electric Budget Billing?
Budget Billing spreads expected electricity costs across a 12-month period to make monthly payments more predictable. PPL reviews the budget amount periodically and settles the Budget Billing year on the 12th bill.
How do I start PPL Electric service?
Use PPL Electric’s online Start Service tool or call Customer Service. Customers may be asked for identity information, the service address, contact information, and the requested start date.
How do I stop PPL Electric service?
Use the online Stop Service process. When moving, use PPL’s Move or Transfer Service process to stop the old account and establish service at the new address.
Can I transfer my PPL account to another person’s name?
Not directly. The existing customer stops service, and the new customer starts service in their own name.
Why is another electricity company listed on my PPL bill?
Pennsylvania allows customers to choose a competitive electric generation supplier. PPL Electric continues to deliver the electricity, while a separate supplier may provide the generation portion of the bill.
What is the PPL Electric Price to Compare?
The Price to Compare is PPL Electric’s current default electricity-supply benchmark. Customers can compare it with a competitive supplier’s price per kilowatt-hour when shopping for electric generation.
What is the PPL Electric payment mailing address?
Mail bill payments to PPL Electric Utilities, P.O. Box 419054, St. Louis, MO 63141-9054. Include the account number or bill stub.
Where do I send ordinary correspondence to PPL Electric?
PPL Electric currently lists 827 Hausman Road, Allentown, PA 18104-9392 for customer correspondence.
Who regulates PPL Electric?
PPL Electric Utilities is regulated in Pennsylvania by the Pennsylvania Public Utility Commission. Customers with unresolved qualifying utility complaints can contact the PUC at 1-800-692-7380 after first attempting to resolve the issue with PPL Electric.
Is PPL Electric the same as PPL Corporation?
No. PPL Electric Utilities is the Pennsylvania electric utility and is part of the PPL Corporation family of companies. PPL Corporation also owns regulated utility businesses outside Pennsylvania.
Related Electric Utility Customer Service Pages
Related Consumer Resources
Page Update Note
PPL Electric customer-service information reviewed and updated on August 19, 2026. This page was updated to verify current customer-service and outage contacts, text support, payment methods, payment-assistance programs, Budget Billing, start and stop service, electric supplier guidance, downed-wire safety information, and Pennsylvania Public Utility Commission complaint resources.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize utility contacts, outage routes, billing and payment information, assistance programs, common customer problems, complaint guidance, and practical resolution steps.
This page is intended to help customers determine whether to contact PPL Electric Customer Service, outage reporting, payment assistance, a competitive electricity supplier, the Pennsylvania Public Utility Commission, or another appropriate resource.
Share Your PPL Electric Customer Service Experience
If you contacted PPL Electric about an outage, downed wire, high bill, payment, payment arrangement, shutoff, Budget Billing, start or stop service, supplier charge, streetlight, tree problem, or unresolved complaint, share the general service area, support route used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete PPL Electric account numbers, Social Security numbers, payment information, passwords, full service addresses, medical documentation, or private customer-service correspondence in a public review.
Safety warning: Do not use a public review or comment to report a downed power line or dangerous electrical condition. Stay at least 100 feet away and call PPL Electric at 1-800-342-5775 immediately.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with PPL Electric Utilities Corporation, PPL Corporation, any competitive electric generation supplier, the Pennsylvania Public Utility Commission, or any assistance agency. CustomerServiceNumbers.com cannot access PPL Electric accounts, report outages, dispatch crews, make payments, stop a service termination, establish payment arrangements, start or stop service, change electricity suppliers, or respond on behalf of PPL Electric. Phone numbers, representative hours, payment options, assistance programs, electric rates, supplier information, service procedures, and utility regulations can change. Verify account-specific information through PPL Electric’s official website, online account, Customer Service, or the applicable official agency.