Hibbett customers can contact the retailer for help with online orders, store purchases, returns, refunds, shipping, pickup, Hibbett Rewards, gift cards, sneaker raffles, financing, accessibility, and unresolved complaints. The best contact route depends on whether the issue involves Hibbett.com, a particular store, a product manufacturer, or a separate payment provider.

Hibbett Customer Service Phone Number and Contact Information

Hibbett Customer Service Phone Number: 1-844-362-4422
Customer Service Email: customer.service@hibbett.com
General Customer Service Hours: Daily, 9 a.m.-8 p.m. ET
Customer Service Center: Hibbett Help and Support
Customer Service Chat: Available through the Hibbett Customer Service Center
Order Status: Check a Hibbett Order
Store Locator: Find a Hibbett Store
Official Website: Hibbett.com

Support availability may differ by issue, holiday, or contact method. Individual Hibbett store hours vary by location.

Choose the Correct Hibbett Support Route

Online Orders, Billing and Cancellations

Use the Hibbett Customer Service Center for order-status questions, cancellations, billing problems, incorrect charges, missing items, damaged products, or an order that did not arrive as expected. Sign in or have the order information available before contacting support.

Most eligible orders can be canceled only within one hour after they are placed. Hibbett representatives generally cannot cancel an order after that same one-hour window. If cancellation is no longer available, wait for the order and use the eligible return process.

Individual Hibbett Store Support

Contact the individual store for local inventory, store hours, pickup availability, an in-store purchase, a store receipt, an employee interaction, or a return made at that location. Ask for the store manager when the first employee cannot resolve the issue.

Hibbett customer service can document an unresolved store complaint, but the local manager is usually best positioned to review an in-store transaction, pickup handoff, or employee-service concern.

Store Pickup and Curbside Pickup

Eligible orders may be available for pickup at participating Hibbett stores. Hibbett states that qualifying pickup orders may be ready in approximately 90 minutes when placed sufficiently before closing, but inventory and preparation times can vary. Pickup orders may be held for seven days.

Curbside pickup is available at participating locations but generally excludes mall stores. Wait until Hibbett confirms that the order is ready before visiting. When using curbside service, call the store after arriving and provide the information requested by the store. Do not post your pickup code or order number publicly.

Shipping, Delivery and Lost Packages

Hibbett generally uses FedEx or the U.S. Postal Service for standard shipping. Check the order status and carrier tracking before reporting a missing delivery. Confirm whether the order was divided into several packages and check the delivery address, mailbox, porch, household members, neighbors, and building package area.

Use Hibbett’s lost-package support route for a package that is missing, stolen, damaged, returned to sender, or marked delivered but not received. If optional package protection applies, the claim may be handled by the protection provider rather than Hibbett alone.

Hibbett Rewards and Missing Points

Hibbett Rewards members can use their account dashboard to review points, Awards, purchase credit, and account status. MVP members generally earn one point per qualifying dollar, while VIP members generally earn 1.5 points per qualifying dollar. Two hundred points generate a $10 Award.

Points from eligible store purchases generally appear within 72 hours. Online purchase points generally appear within 72 hours after the full order ships. Members can submit a missing-points request from their Rewards dashboard.

For help merging duplicate Rewards accounts, call 1-844-362-4422, select option 3, and then select option 2. Rewards terms, point values, expiration periods, and benefits can change.

Sneaker Raffles and Product Launches

Use Hibbett’s sneaker-raffle help route for entry problems, shipping-address errors, winner notifications, app issues, or difficulty completing a winning purchase. Limited-release availability and raffle selection are separate from ordinary store inventory.

A raffle entry does not guarantee selection or product availability. Save the entry confirmation and use only the official Hibbett app or Hibbett.com for launch purchases.

Gift Cards

Contact Hibbett customer service for help checking a gift-card balance or resolving a redemption problem. Some older cards without an online card number and PIN may require assistance from a store or customer service.

Hibbett gift cards and merchandise credits are generally nonreturnable, nonrefundable, and not redeemable for cash except where required by law. Hibbett states that lost or stolen gift cards cannot be replaced.

Klarna, Afterpay and Affirm

Hibbett accepts certain buy-now-pay-later services, including Klarna, Afterpay, and Affirm. Contact Hibbett about the merchandise order, shipment, cancellation, or return. Contact the financing provider about payment schedules, account access, financing approval, late charges, or changes to the separate financing agreement.

A Hibbett return does not automatically eliminate every remaining obligation to a buy-now-pay-later provider. Confirm that the return credit was applied to the financing account and continue monitoring scheduled payments until the provider updates the balance.

Product Warranties and Defective Merchandise

Contact Hibbett promptly for a damaged, defective, incorrect, or misshipped product. Some products may qualify for a manufacturer warranty, but warranty coverage is not available for every item.

Manufacturer warranty claims generally require the original receipt and may need to be submitted directly by the customer. Warranty claims involving bats and sunglasses must be handled directly with the manufacturer. Keep the receipt, packaging, tags, product model, photographs, and correspondence until the issue is resolved.

Digital Accessibility Support

Customers who encounter an accessibility problem on Hibbett.com can email customer.service@hibbett.com or call 1-844-362-4422. Describe the page, feature, device, browser, and assistive technology involved. For accessibility at a physical store, contact the local store manager and ask customer service to document an unresolved concern.

Hibbett Return and Refund Policy

For purchases made on or after June 23, 2026, Hibbett generally provides a 60-day return period for eligible online and store purchases. Purchases made before June 23, 2026, remain subject to the temporary 30-day period described in Hibbett’s return policy.

Online Returns

Eligible Hibbett.com purchases generally may be returned within the applicable return period.
Standard-ground return shipping is generally free.
Free USPS home pickup may be available in some areas.
Many online products can be returned to a Hibbett store, but some products are mail-return only.

Use Hibbett’s online return process to confirm the options for the specific item.

Store Returns

Products purchased in a Hibbett store must be returned to a store, including store purchases shipped to a home or another location.
Eligible products should be unworn, unwashed, in like-new condition, and accompanied by the original packaging and tags.

Hibbett states that it does not charge a restocking fee for eligible returns.
A return without a receipt or outside the regular return period may qualify only for merchandise credit at the current price.
Valid identification may be required for a no-receipt return.

Products With Return Restrictions

Worn, washed, customized, or non-like-new merchandise is generally not returnable.

Baseball and softball bats cannot be returned after the wrapper has been removed.
Defective used bats and sunglasses must be handled through the manufacturer’s warranty process.
Some online products are eligible only for return by mail.

Gift cards and merchandise credits are generally nonreturnable and nonrefundable.

Hibbett Refund Timing

Hibbett states that mailed returns may take up to seven business days to reach its facility and another five business days to process. After processing, a refund typically reaches the original payment method within four to seven business days, although the customer’s financial institution may take longer.

Keep the return label, carrier receipt, tracking information, store-return receipt, and refund confirmation until the funds have posted.

How to File and Escalate a Hibbett Complaint

Identify whether the issue involves a store, online order, delivery, pickup, return, refund, Rewards account, gift card, raffle, warranty, or financing provider.
Gather the purchase date, store location, order or receipt details, product name, promised delivery or pickup date, photographs, and previous correspondence.
Contact the local manager for a store-specific issue or Hibbett customer service for an online order, account, or company-level problem.

Explain the requested resolution, such as a refund, replacement, return approval, missing-points correction, delivery investigation, or manager review.
Request a case or reference number and save the chat, email, or call details.
If the issue remains unresolved, request escalation to a supervisor or the team responsible for the store, order, payment, Rewards account, raffle, or product involved.

If Klarna, Afterpay, or Affirm processed the financing, contact that company separately about its account, payment schedule, or remaining balance. If a product warranty belongs to the manufacturer, follow the manufacturer’s claim process.

Hibbett Ownership and Corporate Office

Hibbett became part of JD Sports Fashion plc in 2024 and is no longer a publicly traded standalone company. Hibbett continues to operate as a distinct retail division headquartered in Birmingham, Alabama.

Hibbett Retail, Inc.
2700 Milan Court
Birmingham, AL 35211

The corporate office is primarily appropriate for formal correspondence and documented unresolved complaints. It is not a retail store, return counter, pickup location, warehouse, or replacement for order-specific customer service.

Hibbett Fraud and Impersonation Warning

Use Hibbett.com, the official Hibbett app, or a verified Hibbett store page when shopping or seeking support. Be cautious of fake sneaker-release pages, imitation websites, fraudulent raffle notices, counterfeit social-media accounts, and unsolicited messages promising guaranteed access to limited-release shoes.

Gift cards should not be used to pay taxes, legal fees, debts, fines, or an unexpected caller. Do not provide a password, one-time verification code, full payment-card number, gift-card PIN, or remote access to your device to someone claiming to represent Hibbett.

Hibbett Customer Service FAQs

What is the Hibbett customer service phone number?

Call Hibbett customer service at 1-844-362-4422.

What are Hibbett customer service hours?

Hibbett’s general Customer Service Center lists support seven days a week from 9 a.m.-8 p.m. ET. Availability may differ for particular departments and contact methods.

Can I return a Hibbett.com order to a store?

Many eligible online purchases can be returned to a Hibbett store, but some products are mail-return only. Use the online return process to confirm the available options for the specific item.

How long do I have to return a Hibbett purchase?

Eligible purchases made on or after June 23, 2026, generally have a 60-day return period. Purchases made before that date remain subject to the temporary 30-day period stated in Hibbett’s policy.

Can a Hibbett order be canceled?

Most eligible orders can be canceled only within one hour after placement. Customer service generally cannot cancel an order after that same window closes.

How do I report missing Hibbett Rewards points?

Sign in, open the Rewards section of the account dashboard, and submit a missing-points request using the store receipt or online-order information.

Who owns Hibbett?

Hibbett is part of JD Sports Fashion plc. It continues to operate under the Hibbett brand with its headquarters in Birmingham, Alabama.

Is City Gear still part of Hibbett?

No. City Gear is no longer part of the Hibbett retail brand family. It became part of JD North America’s DTLR and Shoe Palace network.

Does Hibbett handle Klarna, Afterpay or Affirm payments?

Hibbett can assist with the merchandise order and eligible return. The financing provider controls its separate payment agreement, account access, scheduled payments, and financing decisions.

Related Athletic Retail Customer Service Pages

Privacy Warning Before Posting a Hibbett Review

Do not publish your Hibbett order number, tracking number, pickup code, Rewards account information, sneaker-raffle entry details, gift-card number or PIN, payment information, Klarna/Afterpay/Affirm account details, password, verification code, home address, email address, telephone number, or other sensitive information. Avoid posting an employee’s full name or personal information.

CustomerServiceNumbers.com cannot access a Hibbett account, cancel an order, issue a refund, correct Rewards points, select a raffle winner, replace a gift card, or modify a financing agreement.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service contact information, complaint routes, and company reviews since 2004. We review current company support pages, policies, contact options, and reader experiences to help consumers identify the appropriate support route. Contact details, hours, policies, and program terms can change, so verify time-sensitive information directly with Hibbett.

Share Your Hibbett Experience

Use the rating and comment form below to describe your own Hibbett customer-service experience. Helpful reviews explain whether the issue involved a store, online order, delivery, pickup, return, refund, Rewards account, gift card, sneaker raffle, financing provider, or warranty; how support was contacted; and whether the problem was resolved.

Do not post a question expecting Hibbett to respond because this page is independent of Hibbett and JD Sports.

Page Update Note

This page was updated on July 30, 2026, with Hibbett’s current customer-service hours, email and online support routes, JD Sports ownership, Birmingham headquarters information, 2026 return periods, refund timing, pickup guidance, Rewards details, financing routes, warranty information, accessibility support, and fraud precautions.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with, authorized by, or operated by Hibbett Retail, Inc., Hibbett, JD Sports Fashion plc, Klarna, Afterpay, Affirm, any product manufacturer, shipping carrier, or Hibbett store. Contact information, hours, return periods, refund timing, Rewards terms, pickup availability, raffle rules, financing options, and other policies may change. Verify important information directly through Hibbett.com before making a purchase, return, payment, warranty claim, or other decision.

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Hibbett Customer Service Phone, Returns and Complaints