Finish Line customer service can help with online orders, shipping, store pickup, returns, refunds, missing or incorrect items, payments, gift cards and STATUS rewards. Finish Line is part of the JD Sports family, and many customer-service functions are now shared across Finish Line and JD Sports stores.
How to Contact Finish Line Customer Service
- Finish Line Customer Care: 1-888-777-3949
- Live phone hours: Monday-Saturday, 8:00 AM-9:00 PM ET
- Live chat: Monday-Friday, 9:00 AM-6:00 PM ET
- Virtual assistance: Available 24/7
- Customer Care: Finish Line Customer Care
- Order tracking: Available through the Customer Care page using the order number and billing ZIP code
- Store locator: Find a Finish Line Store
- Business address: The Finish Line, Inc., 3308 N. Mitthoeffer Road, Indianapolis, IN 46235
- Official website: FinishLine.com
Best Finish Line Support Route by Issue
- Online order status: Use Finish Line’s order-tracking tool first.
- Cancel an order: Use the Cancel an Order option or contact Customer Care immediately.
- Return or exchange: Visit a Finish Line or JD Sports store for the fastest refund and the option to exchange qualifying merchandise.
- Mail return: Start the online return process through Customer Care.
- Wrong or missing item: Contact Finish Line Customer Care with the order information.
- Missing delivery: Review the carrier tracking and then contact Customer Care if the package cannot be located.
- Store pickup issue: Contact the selected Finish Line or JD Sports location.
- Klarna, Afterpay or Affirm payment issue: Contact Finish Line about the merchandise order and the financing provider about the separate payment account.
- Store complaint: Ask for the manager at the Finish Line location involved.
Information to Have Before Contacting Finish Line
- Finish Line order number
- Billing ZIP code
- Email address used for the purchase
- Product name, size and color
- Purchase date
- Carrier tracking number
- Selected pickup store, when applicable
- Photos of damaged or incorrect merchandise
- Return tracking or receipt
- Previous customer-service correspondence
Finish Line Returns and Exchanges
Finish Line currently allows eligible online and app purchases to be returned within 45 days of the original purchase.
Qualifying merchandise can generally be returned:
- At a Finish Line store
- At a JD Sports store in the U.S. or U.S. Territories
- By mail through the official return process
Finish Line says returning merchandise to a store is the fastest way to receive a refund.
Current store guidance says returned merchandise should be unworn and in original condition. Some launch products, final-sale merchandise and other specially identified items can have different return restrictions.
Review the current Return Policy before sending back limited-release or specially priced merchandise.
Finish Line Exchanges
A major difference exists between store and mail returns.
Eligible merchandise returned to a Finish Line or JD Sports store may be exchanged.
Items returned by mail cannot currently be exchanged. A mailed return is processed as a return/refund, after which the customer can place another order for the desired size or item.
If an exchange is important, visit a participating store when possible.
Returning FinishLine.com Orders to JD Sports
Finish Line and JD Sports share many U.S. retail operations.
Eligible purchases made on FinishLine.com or through the Finish Line app can currently be returned to either:
- A Finish Line store
- A JD Sports store in the United States or U.S. Territories
This can be helpful when the closest JD Sports location is more convenient than a Finish Line store.
Bring the order confirmation and merchandise in returnable condition.
Finish Line Store Pickup
Finish Line offers Buy Online, Pick Up In Store for eligible products.
Customers shopping on FinishLine.com can select participating Finish Line or JD Sports stores.
Orders are often ready within a few hours, but wait for the ready-for-pickup confirmation email before visiting the store.
For pickup, Finish Line currently asks customers to bring:
- The confirmation email
- Photo identification
- The payment method used for the purchase
If another person will collect the order, that person should be identified as the pickup person during checkout and must show photo identification.
How Long Will Finish Line Hold a Pickup Order?
Finish Line currently gives customers seven days after the order-completion email to collect an eligible pickup order.
If the order is not picked up during that period, it may be cancelled.
Finish Line says a cancelled pickup order is refunded to the original payment method.
If you cannot collect the order on time, contact the selected store or Customer Care rather than assuming it will remain available indefinitely.
Finish Line Order Tracking
Finish Line provides order tracking through its Customer Care page.
You generally need:
- Order number
- Billing ZIP code
Customers with an online account can also sign in to view order history.
If an order contains multiple items, check whether the merchandise is arriving in separate shipments before reporting a missing item.
Wrong or Missing Finish Line Items
If the shipment contains the wrong product or is missing merchandise, contact Finish Line Customer Care.
Keep:
- Shipping carton
- Packing materials
- Order confirmation
- Product received
- Photos when useful
until Finish Line provides instructions.
Do not send an incorrect item back without first reviewing the current return instructions.
Finish Line Klarna, Afterpay and Affirm Refunds
Finish Line currently accepts alternative payment services including Klarna, Afterpay and Affirm.
If an order paid through one of these services is returned, the refund is handled through the original financing/payment arrangement.
Finish Line does not issue those installment refunds directly to the customer outside that payment system.
For example:
- Klarna: Customers should notify Klarna of the return through the Klarna app.
- Afterpay: Refunds are applied through the card and installment arrangement used with Afterpay.
- Affirm: Refunds are processed through the applicable Affirm financing account.
Continue monitoring scheduled installments until the financing provider confirms that the return credit has been applied.
Finish Line STATUS Rewards
STATUS is the loyalty program used across Finish Line and JD Sports.
Members can earn points from qualifying purchases and may receive:
- STATUS Cash and rewards
- Member offers
- Access to selected product releases
- Other promotional benefits
If qualifying points do not appear, Finish Line’s current STATUS terms advise contacting Customer Care when expected purchase points have not appeared within five days.
Keep the purchase receipt or online order confirmation when asking for missing points.
Finish Line Ownership and JD Sports
JD Sports Fashion acquired The Finish Line, Inc. in 2018.
Finish Line continues to operate under the Finish Line name, but JD Sports and Finish Line now share many U.S. systems and customer benefits.
Customers may notice:
- JD Sports stores handling Finish Line returns
- Finish Line stores handling JD Sports returns
- Shared STATUS loyalty benefits
- Shared store-pickup options
- JD and Finish Line gift-card compatibility
Current Finish Line legal information identifies the U.S. business as:
The Finish Line, Inc.
d/b/a Finish Line and JD Sports
3308 N. Mitthoeffer Road
Indianapolis, IN 46235
Routine order and return problems should begin with Finish Line Customer Care rather than mailed corporate correspondence.
How to Escalate a Finish Line Customer Service Problem
- Use the Finish Line Customer Care page or call 1-888-777-3949.
- For a store-specific issue, ask for the store manager.
- Provide the order number and purchase details privately.
- Explain the problem in a short timeline.
- For damaged or incorrect products, retain photographs and packaging.
- For a return, keep the return receipt or tracking number.
- Ask for written confirmation of any promised refund, replacement or account correction.
- Keep correspondence until the issue has been completely resolved.
Finish Line Reviews and Complaints
CustomerServiceNumbers.com currently displays a Finish Line rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving Finish Line orders, product selection, shipping, returns, refunds or store service.
What to Include in a Finish Line Review
Helpful reviews can describe:
- Online or in-store purchase
- Store location when relevant
- Order fulfillment
- Shipping or delivery
- Store pickup
- Wrong or missing merchandise
- Return or exchange
- Refund timing
- STATUS rewards issue
- Customer-service response time
- Whether the issue was resolved
Privacy Warning for Finish Line Reviews
Do not publish your complete order number, home address, phone number, email address, gift-card number, payment information, account password or pickup information in a public review.
Crop identifying information from receipts, shipping labels and account screenshots before posting them.
Provide order and payment information privately through official Finish Line support channels.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with The Finish Line, Inc., Finish Line, JD Sports Fashion Plc, JD Sports or any product manufacturer. Finish Line does not provide customer support through this website.
Phone numbers, support hours, return periods, pickup rules, loyalty benefits and payment options can change. Review the current Finish Line policies or contact Finish Line directly for decisions concerning a specific order, purchase or return.