Lids Customer Service: Orders, Returns, Stores & Reviews

If your Lids order has not arrived, you received the wrong hat or jersey, you need to make a return, or you have a problem with an in-store purchase, start with the support route connected to the transaction. Lids currently provides online self-service tools, customer-service chat, order tracking and separate support for purchases made in Lids stores.

Which Lids Support Route Should You Use?

• Track an online order: Use the Find Your Order page with the order information.
• Cancel an eligible order: Open the order through My Account or Track Order and look for the “Need To Modify Order?” option.
• Return an online purchase: Open the order and select the return option for eligible merchandise.
• Exchange an eligible item: Use the exchange option shown in the order details when available.
• Missing, damaged or incorrect merchandise: Report the problem within Lids’ applicable claim period.
• Store-purchase problem: Contact the store or email customercare@lids.com.
• Access Pass problem: Use the Lids Access Pass account and customer-service resources.
• Gift card problem: Use the official Lids gift-card page or Contact Us.
• Custom or personalized item: Review the order carefully because customized merchandise is generally final sale.

What to Have Ready Before Contacting Lids

Gather the information that applies to your issue:

• Lids order number
• Email address associated with the order
• Product name, team, style, color and size
• Shipment and tracking information
• Store location and purchase date for an in-store transaction
• Receipt or payment confirmation
• Photos of damaged, flawed or incorrect merchandise
• Return QR code, label or tracking information
• Access Pass account information when relevant
• Previous customer-service correspondence

Do not publish complete order numbers, home addresses, gift-card numbers, payment details, account passwords or private correspondence in a public review.

Lids Order Tracking

Lids provides a self-service order lookup for both registered customers and guests.

If you placed the order while signed into an account:

1. Sign in to your Lids account.
2. Open your order history.
3. Select the applicable purchase.
4. Review its current processing, shipment and tracking information.

Guest customers can use the Find Your Order page and enter the requested order information.

An order may contain merchandise with different processing times, manufacturers or shipping locations, so multiple items can arrive in separate packages.

Can You Cancel a Lids Order?

Lids currently offers self-service cancellation when an order is still eligible.

To check:

1. Sign in to My Account or open the Track Order page.
2. Select the order.
3. Look for “Need To Modify Order?”
4. If available, select “Cancel Item” or “Cancel Order.”
5. Choose the cancellation reason and confirm.
6. Save the confirmation email.

If the cancellation option does not appear, Lids says the order is likely too far into processing to be canceled.

Customized merchandise can enter production quickly and is generally not eligible for modification or cancellation.

Lids Shipping and Delivery

Lids currently publishes standard shipping estimates of approximately:

• Continental United States: 3-7 business days
• Alaska, Hawaii, U.S. territories and PO boxes: 7-14 business days
• APO/FPO: Up to four weeks

These estimates apply after the item’s processing period. The processing time shown on the product page occurs before carrier transit begins.

Lids currently uses carriers that can include UPS, UPS Mail Innovations, LaserShip, International Bridge, OnTrac, DHL and Roadie. Some products ship directly from manufacturers.

Lids Package Says Delivered but Is Missing

If tracking says a Lids package was delivered but you cannot find it:

• Check around the delivery location, mailbox, porch, front desk and other secure areas.
• Ask household members or building staff whether they accepted it.
• Review any delivery photograph provided by the carrier.
• Allow additional time when the delivery scan may have occurred early.

Lids currently advises customers to allow up to three additional business days after the expected delivery period before reporting a shipment as lost.

Missing or lost merchandise generally must be reported within 45 days of the order’s ship date.

If the package remains missing after the additional waiting period, use Lids customer-service chat with the order number ready.

Missing, Wrong or Flawed Lids Merchandise

Lids currently requires missing and flawed merchandise to be reported within 45 days of the order’s ship date.

Before reporting a missing item, confirm that:

• The order was not divided into multiple shipments
• The missing merchandise was not a special-event item
• The product was not shipped directly from a manufacturer

For damaged, defective or incorrect merchandise, keep:

• The product
• Original tags
• Packaging
• Shipping label
• Photographs showing the problem

Contact Lids promptly if you want a replacement. If you prefer a refund and the product qualifies for an online return, Lids may allow you to initiate the return yourself.

Lids Return Policy

Most eligible Lids merchandise currently qualifies for a 90-day return period. Items must be unworn and include their original tags and labels.

Some merchandise has a shorter period. Items shipped by a Trusted Partner may generally be returnable within 30 days of shipment.

Current return options include:

• Happy Returns: Drop off an eligible item with the provided QR code.
• UPS: Print the return label, package the merchandise and drop it off with UPS.

If the customer chooses a refund to the original payment method and uses the Lids return label or QR code, Lids currently deducts a $9.99 return-shipping fee, unless the return resulted from a Lids error.

Lids currently waives the $9.99 label fee when an eligible customer chooses an e-gift-card refund instead.

Original shipping charges are generally not refunded.

Items That Cannot Be Returned to Lids

Lids currently identifies several categories as non-returnable, including:

• Clearance merchandise and products marked Final Sale or non-returnable
• Custom and personalized merchandise
• Trading cards
• Game-used merchandise
• Certain vintage and collectible products
• Merchandise purchased at a venue

Venue merchandise must generally be returned to the venue where it was purchased.

Always check the individual order because product-specific restrictions can apply.

Lids Exchanges

Lids currently offers exchanges on many eligible items within 60 days of delivery.

The online exchange system generally allows:

• A single-item, single-quantity order
• The exact same product in a different size
• Eligible U.S. and Canadian shipments

Lids covers shipping charges for approved exchanges.

If the requested replacement size is unavailable, the customer may need to return the original item and place a separate new order when inventory becomes available.

The exchange ships to the original shipping address; Lids does not currently allow customers to change that address during the exchange process.

Damaged, Defective or Wrong Lids Order

Lids says a defective, damaged or incorrect item should be reported within 45 days of the ship date to qualify for a no-cost replacement or refund.

Photograph:

• The merchandise
• The damaged or incorrect area
• Tags and labels
• The shipping carton
• The shipping label

When the return is caused by Lids’ error, the company states that the normal $9.99 return-label fee is covered.

Customized and Personalized Lids Merchandise

Lids sells custom and personalized merchandise, including products with customized names, numbers or other details.

Its current product guidance states that customized items:

• Are final sale
• Cannot be modified after purchase
• Cannot generally be canceled after purchase
• Cannot be returned or refunded

Review spelling, numbers, team restrictions, size and customization details carefully before completing the order.

If the customized product arrives with a manufacturing flaw or an error different from what was ordered, contact Lids and preserve photographs and order records.

Lids In-Store Purchase Problems

For questions about merchandise purchased at a physical Lids store, Lids currently lists:

Email: customercare@lids.com

Lids specifically says this email address is for in-store purchases only. Online-order customers should instead use the Lids online Contact Us system.

For a store complaint, include:

• Store location
• Date and approximate time
• Receipt or transaction information
• Product involved
• A concise explanation of the problem
• The resolution requested

You can locate individual stores, telephone numbers and opening hours through the official Lids Store Locator.

Lids Access Pass Loyalty Program

Lids currently offers Access Pass Basic and Access Pass Premium.

Access Pass Basic currently includes:

• 5 points for each eligible dollar spent
• A $10 reward after earning 1,000 points

Access Pass Premium currently costs $10 in the United States and includes:

• 10 points for each eligible dollar spent
• A $10 reward after earning 1,000 points
• Early notifications for some limited-edition and special offers
• Discounts on qualifying merchandise

Lids currently states that Access Pass points expire 180 days after they are added to the account.

Returns deduct applicable points from the loyalty account.

Because membership pricing, discounts and eligible merchandise can change, check the current Lids Access Pass page before joining or renewing.

Lids Gift Card Help

Lids sells physical and electronic gift cards.

Its current gift-card information states:

• Lids gift cards do not expire or lose value.
• Up to 10 gift cards can be redeemed on one order.
• Gift cards generally cannot be redeemed for cash except where required by law.
• Gift cards cannot be returned or exchanged.
• Lost or stolen gift cards are generally not replaced.

Use the official Lids gift-card page to check a balance or contact Lids through its Contact Us system for a redemption problem.

How to Escalate a Lids Customer Service Complaint

1. Determine whether the issue involves a Lids.com order or an in-store transaction.
2. For an online order, use the Track Order and self-service tools first.
3. If self-service does not resolve the problem, use Lids live chat through the official Contact Us page.
4. For an in-store purchase, contact the store or email customercare@lids.com.
5. Provide the order or receipt information and clearly state the requested resolution.
6. Save chat transcripts, emails, photographs, shipping information and return tracking.
7. If the first contact does not resolve the problem, ask the representative to document the issue and escalate it through the appropriate support team.

For a missing, flawed or lost online shipment, contact Lids before the applicable 45-day reporting period expires.

Lids Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Lids customer reviews and a 0 out of 5 rating based on zero reviews. There is therefore not enough first-hand CSN feedback to identify a reliable customer-service rating or complaint trend.

The previous version of this page stated that customers often praised Lids for product variety, quality and service while complaints focused on customer service, order accuracy and returns. Those statements were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.

If you have contacted Lids, useful first-hand review details include:

• Whether the purchase was online or in a store
• The type of merchandise involved
• Whether the issue involved shipping, a return, an exchange, a refund, customization or Access Pass
• Which customer-service route you used
• How long it took to receive assistance
• Whether the problem was resolved

Do not post order numbers, payment information, addresses, gift-card numbers, passwords or private support correspondence.

About Lids

Lids is a sports and fashion headwear and apparel retailer specializing in officially licensed professional and collegiate merchandise, hats, jerseys, apparel and accessories.

Lids Sports Group operates from Indianapolis, Indiana, and its current careers information describes the company as a major licensed sports retailer with more than 1,000 physical retail locations across its markets.

Lids.com is operated with Fanatics technology and commerce services. The current website footer identifies both Lids Inc. and Fanatics, LLC.

Related Sports Retail Customer Service Pages

• Fanatics customer service
• Foot Locker customer service
• Nike customer service
• DICK’S Sporting Goods customer service

Lids Customer Service FAQs

What is the current Lids customer service phone number?

Lids’ current U.S. Contact Us page does not publish the older 1-888-564-4287 number as its primary online customer-service route. Lids currently directs online customers to self-service tools and live chat through its official Help and Contact Us pages.

Does Lids have live chat?

Yes. Lids’ current Contact Us page directs customers to its chatbot and allows escalation to a live representative when additional assistance is needed.

How do I contact Lids about an in-store purchase?

For questions about an item purchased at a physical Lids location, email customercare@lids.com. Lids states that this email address is specifically for in-store purchase questions.

How do I track a Lids order?

Sign in to your Lids account and review My Orders, or use the Find Your Order page if you checked out as a guest.

Can I cancel a Lids order?

Possibly. If the order is still eligible, open it through My Account or Track Order and look for the “Need To Modify Order?” cancellation option. If the option is unavailable, the order is probably too far into processing.

What is the Lids return period?

Most eligible merchandise currently has a 90-day return period. Trusted Partner merchandise may have a 30-day period, and several categories such as customized and final-sale items are not returnable.

Does Lids charge for return shipping?

When a customer uses the Lids return label or QR code and chooses a refund to the original payment method, Lids currently deducts $9.99 unless the return is due to a Lids error. Lids currently waives that fee when the customer selects an eligible e-gift-card refund.

How long do I have to report a damaged or missing Lids order?

Lids currently requires missing, lost and flawed merchandise to be reported within 45 days of the order’s ship date.

What should I do if Lids tracking says delivered but the package is missing?

Check the delivery area and carrier information first. Lids currently recommends allowing up to three additional business days before reporting a package as lost.

Can personalized Lids merchandise be returned?

Generally no. Lids states that customized merchandise is final sale and cannot normally be canceled, modified, returned or refunded after purchase.

What is Lids Access Pass?

Access Pass is Lids’ loyalty program. Basic members currently earn five points per eligible dollar, while Premium members earn 10 points per eligible dollar and receive additional qualifying benefits.

Do Lids Access Pass points expire?

Yes. Lids currently states that Access Pass points expire 180 days after they are added to an account.

Do Lids gift cards expire?

No. Lids currently states that its gift cards do not expire or lose value.

Where can I find a Lids store phone number?

Use the official Lids Store Locator. Individual store pages provide location-specific addresses, telephone numbers and operating hours.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with Lids, Lids Holdings, Inc., Lids Inc. or Fanatics, LLC. Support methods, return periods, fees, loyalty benefits and other policies can change, so verify important order and return decisions through current official Lids resources.

Share Your Lids Customer Service Experience

Have you contacted Lids about an online order, missing package, return, exchange, refund, damaged hat, store purchase, customized merchandise, gift card or Access Pass account?

Leave a respectful first-hand review below describing which support route you used, what happened, how long assistance took and whether the issue was resolved.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Lids, cancel an order, start a return or open a customer-service case. Do not post complete order numbers, addresses, passwords, gift-card numbers, payment information or private correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Lids, Lids Holdings, Inc., Lids Inc. or Fanatics, LLC, and those companies do not provide customer service through this page.