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Fidelity Customer Service: Brokerage, Retirement, Fraud & Complaints

Fidelity Investments is a financial services company offering brokerage accounts, IRAs, workplace retirement plans, 401(k) support, mutual funds, ETFs, cash management accounts, debit cards, credit cards, annuities, managed accounts, college savings, charitable giving accounts, and wealth management services.

If you need help with a Fidelity account, trade, transfer, retirement plan, fraud concern, debit card, Fidelity Rewards Visa Signature Card, account login, tax form, beneficiary update, or complaint, start with the support path that matches your account type. Brokerage and IRA support, workplace benefits, Fidelity debit cards, credit cards, and security issues may use different phone numbers.

How to Contact Fidelity Customer Service

Fidelity Customer Service Center: 1-800-343-3548
Phone Support Hours: Available 24 hours a day, 7 days a week

Live Chat Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m. Eastern Time; Saturday-Sunday, 9:00 a.m. to 4:00 p.m. Eastern Time
Account Compromise, Unauthorized Activity, or Security Concern: 1-800-544-6666
Workplace Accounts, 401(k), 403(b), 457, Pension, and Benefits: 1-800-835-5095
Fidelity Automated Service Telephone: 1-800-544-5555
International Trading: 1-800-544-2976
Managed Accounts: 1-800-544-3455
Fidelity Debit Card Services: 1-800-323-5353
Fidelity Rewards Visa Signature Card: 1-888-551-5144
Fidelity Rewards Visa International Collect: 1-701-461-1555
Fidelity HSA Debit Card: 1-888-377-0323
Fidelity Charitable Donor Services: 1-800-952-4438
Fidelity Charitable General Inquiries: 1-800-262-6039
Existing Annuities: 1-800-634-9361
New Annuities: 1-800-345-1388
Customer Service Page: Fidelity Contact Us
Phone Numbers Page: Fidelity Phone Numbers
Report a Security Issue: Fidelity Security Help
Branch Locator: Find a Fidelity Investor Center
Website: Fidelity.com
Corporate Headquarters: Fidelity Investments, 245 Summer Street, Boston, MA 02210

Best Way to Reach Fidelity by Issue

Brokerage Accounts, IRAs, and General Investing Support

For brokerage accounts, IRAs, stock trading, ETFs, mutual funds, cash management accounts, transfers, beneficiary updates, statements, tax forms, account access, or general account questions, call Fidelity Customer Service at 1-800-343-3548. Phone support is available 24/7.

Workplace Retirement Plans and NetBenefits

For 401(k), 403(b), 457, health plans, pension, HR/payroll, or employer-sponsored benefit plan questions, call Fidelity workplace account support at 1-800-835-5095. Have your employer name, plan type, account information, and any NetBenefits login details ready.

Account Compromise, Fraud, or Unauthorized Activity

If you believe your Fidelity account has been compromised or you see unauthorized activity, call Fidelity immediately at 1-800-544-6666. Fidelity may help close affected accounts, open replacement accounts, review recent activity, and guide you through additional security steps.

Debit Card Problems

For Fidelity debit card questions, lost or stolen debit cards, debit card disputes, PIN questions, travel notices, or card replacement, call Fidelity Debit Card Services at 1-800-323-5353. HSA debit card customers should call 1-888-377-0323.

Fidelity Rewards Visa Signature Card

The Fidelity Rewards Visa Signature Card is serviced by Elan Financial Services. For cardmember service, lost or stolen card help, suspected credit card fraud, transaction disputes, or card replacement, call 1-888-551-5144. From outside the United States, call collect at 1-701-461-1555.

Trading, Transfers, and Account Restrictions

If you are having trouble placing trades, transferring money, moving assets, or accessing your account during market hours, call Fidelity as soon as possible. For active trading or time-sensitive trading issues, document the date, time, platform used, security symbol, order type, and any error message.

Managed Accounts and Advisory Services

For questions about Fidelity managed accounts, advisory services, financial planning, or portfolio management, call 1-800-544-3455 or contact your Fidelity advisor. Advisory services may have different disclosures, fees, and service teams than self-directed brokerage accounts.

Annuities and Insurance

For existing Fidelity annuity questions, call 1-800-634-9361. For new annuity inquiries, call 1-800-345-1388. Have your contract number, policy documents, beneficiary information, and account owner details ready.

Fidelity Charitable

For Fidelity Charitable Giving Account questions, donor services can be reached at 1-800-952-4438. Prospective donors and general inquiries can call 1-800-262-6039.

What to Have Ready Before Contacting Fidelity

Your Fidelity username or account number, if available
Last four digits of the affected account or card
Account type, such as brokerage, IRA, 401(k), HSA, Cash Management, annuity, or credit card

Employer name if the issue involves NetBenefits or a workplace plan
Transaction date, dollar amount, security symbol, or transfer confirmation number
Order details, trade confirmation, or error message, if the issue involves trading

Device, browser, app version, and screenshots for technical problems
Case number, representative name, or prior call notes
Police report, identity theft report, or fraud alert details if the issue involves unauthorized activity
Your desired resolution, such as transfer correction, card replacement, fraud review, written explanation, account unlock, or dispute review

Common Fidelity Customer Service Issues

Fidelity customers may contact support for help with:

Brokerage account questions
IRA and retirement account support
401(k), 403(b), pension, or NetBenefits issues
Account login problems
Locked, blocked, or restricted accounts
Unauthorized activity or suspected fraud
Debit card or credit card problems
Transfers, deposits, and withdrawals
Trading platform errors or order problems
Tax forms and statements
Beneficiary updates
Managed account or advisor questions
Annuity and insurance questions
Branch or investor center appointments
Complaint escalation and regulatory concerns

Fidelity Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Fidelity. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Fidelity review trend.

If you have contacted Fidelity about a brokerage account, retirement plan, fraud issue, debit card, credit card, transfer, trade, managed account, advisor, branch visit, annuity, or complaint, you can leave a review below to help other customers understand what worked and what did not.

Fraud and Account Security Tips for Fidelity Customers

Call Fidelity immediately at 1-800-544-6666 if you suspect unauthorized account activity or account compromise.
Do not share your username, password, security answers, one-time code, or account access with anyone who contacts you unexpectedly.

Do not grant remote access to your computer unless you initiated the call using a verified Fidelity number.
Review account activity, statements, confirmations, and alerts regularly.
Update your contact information so Fidelity can reach you about suspicious activity.
Use strong, unique passwords and change them if you believe your email or financial account was compromised.

If a scam or identity theft issue is involved, consider filing reports with the FTC, local police, and the major credit bureaus.

How to Escalate a Fidelity Complaint

Call the Fidelity phone number that matches your account type or issue.
Ask for a case number, service request number, or written confirmation when appropriate.

For urgent security concerns, call 1-800-544-6666 immediately.
For trading issues, write down the security, order type, time, platform used, and exact error message.
For card disputes, keep receipts, merchant communications, screenshots, and the card issuer’s response.
For workplace plan issues, confirm whether the matter is controlled by Fidelity, your employer, the plan sponsor, or the plan administrator.

If the issue remains unresolved, ask Fidelity for its formal complaint or escalation process.
For brokerage-related complaints that remain unresolved, you may consider FINRA, the SEC, or another applicable regulator depending on the account type and issue.

Fidelity Compared with Other Investment Firms

Fidelity competes with investment, brokerage, and financial services firms such as Vanguard, Edward Jones, Charles Schwab, TD Bank, E*TRADE, Merrill, Robinhood, Morgan Stanley, and J.P. Morgan. Customers often compare these firms based on trading tools, fees, fund selection, retirement planning, advisor access, branch availability, customer support, platform reliability, and account security.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Fidelity Customer Service

What is Fidelity’s customer service phone number?

Fidelity’s main customer service number is 1-800-343-3548. Fidelity lists phone support as available 24 hours a day, 7 days a week.

How do I contact Fidelity about fraud or unauthorized activity?

If you believe your account is compromised or you see unauthorized activity, call Fidelity immediately at 1-800-544-6666.

What number do I call for a Fidelity 401(k) or NetBenefits account?

For workplace accounts such as 401(k), 403(b), 457, pension, and benefits plans, call 1-800-835-5095.

How do I contact Fidelity about a debit card?

For Fidelity debit card service, call 1-800-323-5353. For Fidelity HSA debit card service, call 1-888-377-0323.

Who services the Fidelity Rewards Visa Signature Card?

The Fidelity Rewards Visa Signature Card is serviced by Elan Financial Services. Cardmember Service can be reached at 1-888-551-5144.

How do I contact Fidelity live chat?

Use Fidelity’s Contact Us page to start chat. Fidelity lists live chat hours as Monday-Friday, 8:00 a.m. to 10:00 p.m. Eastern Time, and Saturday-Sunday, 9:00 a.m. to 4:00 p.m. Eastern Time.

Is CustomerServiceNumbers.com affiliated with Fidelity?

No. CustomerServiceNumbers.com is not affiliated with Fidelity Investments, FMR LLC, Fidelity Brokerage Services, Fidelity Charitable, Elan Financial Services, FINRA, the SEC, or any related company or regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Fidelity customers find the correct support path for brokerage accounts, retirement plans, cards, transfers, security concerns, and complaints.

Share Your Fidelity Customer Service Experience

Have you contacted Fidelity about a brokerage account, IRA, 401(k), NetBenefits account, fraud concern, debit card, credit card, transfer, trade, managed account, annuity, branch visit, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Fidelity Investments, FMR LLC, Fidelity Brokerage Services LLC, Fidelity Charitable, Elan Financial Services, FINRA, the SEC, or any related company or regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not financial, investment, legal, or tax advice.

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