Need help with a Hickory Farms gift order, delivery, missing package, damaged item or refund? Hickory Farms provides customer service by phone, email and an online contact form for online, catalog and gift-order questions.
How to Contact Hickory Farms Customer Service
- Customer service and orders: 1-800-753-8558
- Customer-service email: cserv@hickoryfarms.com
- Customer-service hours: Monday-Friday, 8:30 AM-6:00 PM Eastern Time
- Online contact form: Contact Hickory Farms
- Order tracking: Check a Hickory Farms Order
- Customer-service information: Hickory Farms Customer Service
- Customer/order correspondence: Hickory Farms, 2510 W Haven Ave #1, Joliet, IL 60433
- Official website: HickoryFarms.com
Hickory Farms sells specialty-food gifts year-round online and also operates seasonal retail locations. For a problem with a specific order, have the order number and recipient information available before contacting customer service.
Best Hickory Farms Support Route by Issue
- Order status: Use the official order-tracking page with the order information.
- Change or cancel an order: Contact Hickory Farms immediately because most order changes are limited to a short period after purchase.
- Damaged or incorrect gift: Contact customer service promptly and keep the product and packaging until the issue is resolved.
- Missing package: Check carrier tracking and confirm that the shipping address on the order was correct before contacting support.
- Product-quality concern: Call or email customer service under Hickory Farms’ satisfaction guarantee.
- Refund, replacement or credit: Explain the problem and tell customer service which resolution you are requesting.
- Food storage or ingredient question: Review the product page and packaging and contact Hickory Farms if additional information is needed.
- Wine gift: Check shipping eligibility and age/signature requirements before placing or changing an order.
Information to Have Before Contacting Hickory Farms
- Order number
- Name and email address used for the purchase
- Billing ZIP code
- Recipient’s name and delivery address
- Product or gift-box name
- Requested or expected delivery date
- Carrier tracking information
- Photos of damaged, spoiled, leaking or incorrect merchandise
- Photos of the shipping carton and label when relevant
- Order confirmation showing charges
- Dates and details of previous customer-service contacts
How to Track a Hickory Farms Order
Hickory Farms provides an online order-status tool for customers who want to check a shipment.
Use the Hickory Farms Order Tracking page. Customers who checked out without creating an account can generally locate an order using information including the order number, email address and billing ZIP code.
Hickory Farms also sends a shipping-confirmation email after a shipping label is created.
An order containing several gifts or products may generate multiple shipping confirmations because some merchandise ships from separate warehouses.
Hickory Farms Shipping and Delivery Timing
Hickory Farms says orders usually ship within approximately 1 to 2 business days. Actual delivery time depends on the destination, product and shipping method.
Customers can select a preferred delivery date for many gifts during checkout, but delivery dates should not be treated as absolute guarantees.
During busy holiday periods:
- Order as early as possible.
- Monitor shipment tracking.
- Check whether different parts of an order are arriving separately.
- Contact customer service promptly when a time-sensitive gift appears delayed.
If a gift is for a birthday, holiday, business event or another date-sensitive occasion, leave extra time rather than relying on the latest possible shipping cutoff.
Missing Hickory Farms Packages
If tracking has stopped updating, Hickory Farms notes that packages can sometimes continue moving even when a postal carrier has not recently scanned them.
For a missing shipment:
- Check the shipping address on the original order.
- Review the carrier tracking.
- Check whether the order was divided into multiple shipments.
- Check the delivery location and with household members or building staff.
- Contact the local postal carrier when appropriate.
- Contact Hickory Farms if the package still cannot be located.
Hickory Farms states that orders sent to an incorrect address supplied by the purchaser are not eligible for reshipment or refund.
The company also states that once a carrier marks a package delivered, the purchaser is responsible for bringing the package inside for safekeeping.
Hickory Farms Satisfaction Guarantee
Hickory Farms publishes a 100% Satisfaction Guarantee covering the products and gifts it sells.
The company says customers or gift recipients who are not completely satisfied can contact Hickory Farms and request:
- A replacement
- A refund
- A credit
Use the official Hickory Farms Refunds and Replacements page for the current guarantee.
Hickory Farms determines how the guarantee applies to an individual order, so provide the order number and explain exactly what was wrong with the gift.
Damaged, Incorrect or Unsatisfactory Hickory Farms Orders
Hickory Farms tells customers with damaged or incorrect merchandise to contact customer service right away.
Before contacting support:
- Keep the product and shipping packaging.
- Take clear photographs of the issue.
- Photograph the shipping label when useful.
- Record the product name and quantity affected.
- Check whether any missing item is coming in a separate shipment.
Explain whether the problem involves damage, an incorrect product, missing merchandise, freshness, packaging or another quality concern.
For a gift sent directly to another person, Hickory Farms may need information from both the purchaser and recipient to identify the shipment.
Changing or Cancelling a Hickory Farms Order
Hickory Farms processes orders quickly.
The company currently states that it generally can make changes to an ordinary order only within one hour of purchase.
If you notice:
- An incorrect delivery address
- A wrong recipient
- An incorrect gift
- An unwanted duplicate order
- A mistake in the requested delivery timing
call 1-800-753-8558 immediately.
For merchandise purchased for delivery at a future date, Hickory Farms says exceptions may be possible, but requested changes need to be made no later than two weeks before the scheduled delivery date.
Do not assume that sending an email automatically stops an order. Ask customer service to confirm any cancellation or change.
Hickory Farms Food Storage and Freshness
Storage instructions depend on the product.
Hickory Farms says most of its meats are shelf-stable until opened and should then be refrigerated. Perishable products should be refrigerated upon arrival.
Check the product packaging for specific storage and shelf-life instructions because individual products differ.
Hickory Farms also uses insulated packaging and ice packs when appropriate for temperature-sensitive products.
If a refrigerated or frozen product arrives unusually warm, damaged or substantially later than expected, contact Hickory Farms with the order information rather than relying on general advice for a different product.
Hickory Farms Allergen and Ingredient Questions
Hickory Farms publishes allergen information in the What’s Inside section of its individual product pages.
The company notes that many products are packaged in the same facility, which is important for customers with allergies involving ingredients such as:
- Nuts
- Fish
- Soy
- Eggs
- Wheat
- Dairy
For an allergy or dietary restriction, check the specific product labeling and current product page before consuming the food.
Hickory Farms currently says it does not offer products certified as kosher or halal.
Hickory Farms Wine Gift Shipping
Wine gifts have additional delivery restrictions.
Hickory Farms states that wine orders must be purchased and received by adults age 21 or older, and an adult signature is required at delivery.
Wine gifts cannot be shipped to every destination. Restrictions can depend on the specific product and state, and wine gifts cannot be shipped to P.O. boxes or internationally.
Check the current Hickory Farms Shipping Restrictions before purchasing a wine gift.
Because alcohol-shipping rules and product eligibility vary, verify the recipient’s destination before placing a time-sensitive order.
Hickory Farms Seasonal Stores
Hickory Farms sells products online throughout the year and also operates seasonal pop-up locations and sells through selected grocery and club stores.
The company says its traditional retail locations generally operate during the holiday season rather than year-round.
Products, promotions and availability can differ between HickoryFarms.com and seasonal stores.
For an in-person purchase problem, keep the receipt and identify the location where the merchandise was purchased when contacting customer service.
How to Escalate a Hickory Farms Customer Service Problem
- Contact Hickory Farms at 1-800-753-8558, by email or through the official contact form.
- Provide the order number and purchaser information privately.
- Explain the issue in a short timeline.
- For a damaged, incorrect or freshness concern, provide photographs when requested.
- Clearly state whether you are requesting a replacement, refund or credit.
- Ask for confirmation of the promised resolution.
- Keep emails, tracking information and refund or replacement records until the matter is resolved.
Hickory Farms Reviews and Complaints
CustomerServiceNumbers.com currently displays a Hickory Farms rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends.
What to Include in a Hickory Farms Review
Helpful reviews can describe:
- Online or catalog ordering
- Gift delivery timing
- Missing or damaged packages
- Product freshness or packaging
- Incorrect merchandise
- Refunds, credits or replacements
- Customer-service response time
- Whether the promised resolution was completed
Privacy Warning for Hickory Farms Reviews
Do not publish your order number, recipient’s home address, phone number, email address, tracking number, gift message, payment information or other sensitive personal information in a public review.
Crop shipping labels, order confirmations and receipts before posting photographs publicly.
Provide order-identifying information privately through Hickory Farms’ official customer-service channels.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Hickory Farms, LLC or its owners and affiliates. Hickory Farms does not provide customer support through this website.
Phone numbers, customer-service hours, product availability, shipping restrictions and satisfaction-guarantee procedures can change. Contact Hickory Farms directly or review its official website for decisions concerning a specific order or product.