If a Razor scooter will not charge, arrived with missing parts, needs warranty service or may be included in a safety recall, first identify the exact product and seller. Razor USA, an independent retailer, a marketplace seller, a protection-plan provider and a local repair shop may each control a different part of the transaction.
Razor Customer Service Contact Information
- Razor customer service: 1-866-467-2967
- Phone hours: Monday-Friday, 8 a.m.-5 p.m. Pacific Time
- Text support: 231-729-6722
- Customer-support email: customersupport@razorusa.com
- Official support form: Contact Razor Support
- Product manuals and support: Razor Product Support
- Replacement parts: Shop Razor replacement parts
- Authorized service centers: Find a Razor service center
- Warranty information: Razor Limited Warranty
- Safety and recall information: Razor Safety and Recalls
- Official website: Razor.com
Razor currently lists telephone, text and online assistance for product and order concerns. Razor warns that online response times may be delayed, so telephone support may be the faster route for an urgent warranty, recall or missing-parts question.
Choose the Correct Razor Support Route
- Missing parts in a new product: Contact Razor with the receipt and 19-digit product ID.
- Manufacturing defect: Contact Razor during the applicable limited-warranty period.
- Razor.com order or return: Use Razor customer service and the direct-purchase return policy.
- Amazon, Walmart or other retailer purchase: Contact the seller about its return and refund policy.
- Marketplace seller problem: Use the marketplace’s order and seller-dispute process.
- Replacement battery, charger, wheel or controller: Use Razor’s parts site with the correct product ID.
- Repair: Locate an authorized Razor service center and request an estimate.
- Retailer protection plan: Contact the retailer or plan administrator.
- CPS protection plan: File the claim through CPS.
- Safety recall: Stop using the affected product and follow Razor and CPSC recall instructions.
- Fire, crash or serious injury: Call emergency services before ordinary customer support.
Information to Gather Before Contacting Razor
- The exact product name and model
- The 19-digit product ID
- The serial number
- The purchase date
- The original seller
- The receipt or online order confirmation
- The rider’s age and approximate weight when relevant to troubleshooting
- A description of the problem
- Photographs or video of visible damage
- The charger and battery type
- Any error lights or unusual sounds
- The order, warranty or protection-plan number
- Earlier Razor case details
Provide complete serial numbers, product IDs, addresses and claim information privately through a verified Razor, retailer or government channel. Do not publish them in a public review.
Where to Find a Razor Product ID
Razor uses a 19-digit product identification code to match products with warranty information, manuals and compatible replacement parts.
The label location depends on the product. It may appear:
- On the frame or underside of the deck
- On the charger
- On the plastic body
- On the original box near the UPC
- On the side or underside of a non-electric scooter deck
Record the code and keep it with the manual and receipt. Do not remove the identification label or post a full photograph of it publicly.
Razor Limited Warranty
Razor’s current limited warranty covers manufacturing defects for:
- Electric-powered products: 90 days from the purchase date
- Non-electric products: Six months, or 180 days, from the purchase date
Warranty eligibility depends on proof of purchase, product identification, inspection and the applicable product manual.
Razor’s limited warranty does not automatically cover:
- Normal wear and tear
- Worn wheels or tires
- Improper assembly
- Failure to perform required maintenance
- Improper storage
- Misuse or abuse
- Accidents or collisions
- Unauthorized modifications
- Rental or commercial use
- Use for a purpose other than recreation or transportation
A warranty contact does not guarantee a refund, replacement product, free repair or reimbursement. Razor determines the available remedy after reviewing the product and claim.
How to Make a Razor Warranty Claim
- Locate the receipt, product ID and serial number.
- Open the product-specific support page.
- Review the manual and troubleshooting information.
- Call 1-866-467-2967 or submit the official form.
- Describe the symptoms and any recent assembly or maintenance.
- Provide photographs or video when requested.
- Ask for a case number.
- Follow Razor’s parts, inspection or service instructions.
Do not ship a scooter, battery, charger or other product until Razor or an authorized service provider gives you the correct destination and packaging instructions.
Products Missing Parts
Razor states that parts missing when a product is purchased are covered through its warranty process.
Have the following ready:
- The original sales receipt
- The exact product name
- The 19-digit product ID
- A list of the missing components
- Photographs of the opened box and included parts
Check the manual’s parts diagram before reporting a component as missing. Some bolts, tools or smaller parts may be attached to another component or packed inside protective materials.
Retailer and CPS Protection Plans
An extended warranty or product-protection plan is separate from Razor’s limited manufacturer warranty.
- Plan purchased from a retailer: Contact the retailer or the administrator named in the plan documents.
- Plan purchased through Razor’s CPS partner: Use the CPS registration and claim portal.
- Razor limited warranty: Contact Razor about qualifying manufacturing defects during the 90-day or six-month period.
A protection plan may cover accidental damage or additional service that the Razor warranty excludes, but only the written plan terms apply.
Razor Replacement Parts
Razor sells product-specific batteries, chargers, controllers, wheels, tires, tubes, brakes, throttles, switches and other components through its parts website.
Before ordering a part:
- Enter the full product ID.
- Confirm the model and version number.
- Compare the part number with the manual.
- Check whether the part is currently in stock.
- Review installation instructions.
- Confirm whether professional installation is recommended.
A part that looks similar may use a different connector, voltage, controller or mounting system. Do not force an incompatible component onto a product.
Razor Batteries and Chargers
Use only the battery and charger specified for the exact Razor model. A charger with a similar plug is not necessarily electrically compatible.
- Inspect the cord, plug, case and charging connector before use.
- Do not use a damaged, cut, frayed or overheating charger.
- Charge under adult supervision when required by the manual.
- Keep the charger away from water and flammable materials.
- Do not cover the charger while it is operating.
- Disconnect the charger before cleaning the product.
- Do not puncture, crush, open or burn a battery pack.
- Do not dispose of a lithium-ion battery in household trash.
- Follow local battery-recycling and hazardous-waste rules.
Charging times, temperatures and indicator-light behavior vary by model. Follow the manual supplied for the exact product.
Swollen, Smoking or Overheating Batteries
Stop using and charging a product if its battery is swollen, leaking, smoking, sparking, making unusual noises or producing a strong chemical or burning odor.
- Move away from the product.
- Call 911 if there is smoke, fire or immediate danger.
- Do not touch leaking battery material.
- Do not carry a burning or smoking product through an occupied building.
- Do not place a damaged lithium battery in household trash.
- Contact Razor and the appropriate local battery-disposal authority.
Do not mail a damaged lithium battery without written hazardous-material shipping instructions.
Razor Repairs and Service Centers
Razor maintains an authorized service-center locator for product inspection, maintenance and repair.
Before authorizing paid work, ask:
- Whether the center is currently authorized for the product
- Whether the repair may qualify under Razor’s warranty
- The diagnostic fee
- The labor estimate
- The replacement-part cost
- The expected completion time
- The warranty on the completed repair
- Whether the product will be returned if the estimate is declined
An independent repair shop may not have access to Razor’s warranty process or current model-specific parts. Unauthorized modifications can affect warranty eligibility.
Razor.com Return Policy
Razor generally accepts returns of new, unused products purchased directly from Razor.com within 30 calendar days after receipt.
Current requirements include:
- The item must be new and unused.
- The original packaging must be included.
- The return must be postmarked within 30 days of receipt.
- The original packing slip should be included.
- A note explaining the reason for the return should be included.
- The customer should use a trackable shipping method.
Razor refunds the qualifying purchase price and tax to the original card but excludes the original outbound shipping charge. The customer pays return shipping unless the return resulted from Razor’s error.
Razor asks customers to allow approximately two weeks after the return is received for processing. The financial institution may need additional time to post the credit.
Razor Direct-Return Address
The current direct-purchase return policy lists:
Razor Returns
12723 166th Street
Cerritos, CA 90703
Use this address only for an eligible Razor.com return that follows the current return instructions. Do not send a product requiring repair, a recall item, a damaged battery or a retailer purchase to this address without authorization.
Products Purchased From Amazon, Walmart or Another Retailer
The Razor.com return policy applies only to products purchased directly from Razor during the stated period.
For another retailer purchase, the seller normally controls:
- The return deadline
- The refund method
- Exchanges
- Price adjustments
- Delivery claims
- Marketplace disputes
Razor may still handle an eligible manufacturer-warranty or product-safety concern.
Authorized Retailer and Marketplace Warning
Razor warns that a website such as Amazon.com, Walmart.com, BestBuy.com or Target.com may be an authorized retailer while an individual third-party seller using that marketplace is not.
Before ordering, check:
- The “sold by” company
- The “shipped by” company
- The seller’s ratings and return policy
- Whether the product is new or used
- Whether the receipt will identify an authorized seller
- Whether the product includes a valid serial and product-ID label
A purchase from an unauthorized seller may complicate warranty, return and authenticity questions.
Razor.com Shipping Restrictions
Razor.com currently states that it cannot ordinarily ship product or part orders to:
- Canada
- Puerto Rico
- Hawaii
- Alaska
- United States Postal Service PO boxes
- APO or FPO addresses
- Commercial mailboxes
Some replacement parts may qualify for an exception through telephone support. Call Razor before ordering when the destination is restricted.
An undeliverable shipment is not automatically reshipped. Razor states that it refunds the qualifying purchase price but excludes shipping, and the customer must place a new order.
Razor Icon Electric Scooter Recall
Razor and the U.S. Consumer Product Safety Commission announced a recall involving specified Razor Icon electric scooters because the downtube can separate from the floorboard during use, creating a fall hazard.
Owners should:
- Stop using a potentially affected Icon scooter immediately.
- Locate the model and serial-number labels.
- Compare them with the official recall list.
- Register through Razor’s recall page.
- Follow the supplied disassembly and return instructions.
- Use only the current remedy options shown during registration.
Do not continue riding a recalled product while waiting for the remedy.
Other Razor Recalls
Razor’s safety page also lists recalls involving certain:
- Hovertrax 2.0 GLW battery packs
- RipStik electric motorized casterboards
- Hovertrax self-balancing scooters
- Dirt Quad products
- PowerWing scooters
- E300 electric scooters
- PowMax battery chargers
Do not rely only on the product name. Check the exact serial number, manufacturing period, battery label and model number.
Search CPSC recalls by company
How to Report an Unsafe Razor Product
Report a brake failure, structural separation, unexpected acceleration, fire, battery overheating, steering failure or another safety concern directly to Razor.
Consumers may also submit a report through:
Provide the product name, model, serial number, purchase information, incident description and whether an injury, fire or property damage occurred. Provide identifying information privately.
Razor Rider Safety
- Read the entire owner’s manual before use.
- Follow the product’s minimum age and maximum rider-weight limits.
- Use an approved, properly fitted helmet.
- Consider elbow pads and knee pads.
- Wear closed-toe athletic shoes.
- Inspect brakes, wheels, tires, fasteners and steering before every ride.
- Replace worn or broken parts promptly.
- Avoid water, sand, gravel, speed bumps and other wheel-stopping hazards.
- Do not ride barefoot or in sandals.
- Do not ride in traffic.
- Check state and local riding laws.
A product’s advertised age range does not replace a parent or guardian’s assessment of the rider’s maturity, skill, balance and ability to follow safety rules.
Age and Weight Limits
Razor products do not have one universal age or weight limit. A junior kick scooter, E100, Hovertrax, Crazy Cart, Dirt Rocket and adult commuter scooter can have very different requirements.
Check the manual and product label for:
- The recommended minimum age
- The maximum rider or payload weight
- Required adult assembly
- Required adult supervision
- The intended riding surface
- Whether the product is intended for public roads
Exceeding a weight limit or allowing an inexperienced rider to use an unsuitable product can affect handling, braking and product durability.
Local Scooter and E-Bike Laws
Rules for electric scooters, hoverboards, minibikes and electric bicycles vary by state, city, campus and property owner.
Local rules may address:
- Minimum rider age
- Helmet use
- Road, sidewalk or bike-lane access
- Speed limits
- Registration or licensing
- Lighting
- Passenger restrictions
- Private-property use
Razor customer service cannot authorize riding where local law or a property owner prohibits it.
International Razor Support
Razor products purchased outside the United States and Canada use the support and warranty terms for the region where the product was sold.
A product designed for the United States or Canada may have different:
- Electrical requirements
- Chargers and plugs
- Warranty coverage
- Replacement-part availability
- Shipping and duty costs
Find Razor international support
Razor Support Scam Warning
- Use contact information obtained from Razor.com.
- Do not trust caller ID alone because numbers can be spoofed.
- Do not provide an account password or one-time security code.
- Do not pay a warranty or recall fee using gift cards or cryptocurrency.
- Do not install remote-access software for an unexpected caller.
- Do not ship a battery to an unverified address.
- Verify protection-plan companies through the original plan documents.
- Be cautious of counterfeit batteries, chargers and control modules.
Contact the payment provider promptly about an unauthorized charge or suspected fraudulent parts website.
How to Escalate a Razor Complaint
- Identify whether the issue involves Razor, a retailer, marketplace seller, repair center, CPS or shipping carrier.
- Call Razor at 1-866-467-2967 or submit the support form.
- Provide the product ID, receipt and relevant evidence privately.
- Ask for a case number.
- Keep photographs, emails, shipping records and repair estimates.
- Ask for a supervisor when the first representative cannot resolve the issue.
- Contact the original seller when it controls the refund or exchange.
- Contact CPS or another protection-plan administrator when it controls the claim.
- Report an unsafe product to CPSC when appropriate.
Escalation does not guarantee a refund, free part, warranty approval, replacement, repair or reimbursement.
Razor USA Corporate Office, Ownership and Leadership
The legal company is Razor USA LLC, a privately held company founded in 2000.
Razor USA LLC
12723 166th Street
Cerritos, CA 90703
- Customer support: 1-866-467-2967
- Text support: 231-729-6722
Razor’s official materials identify Cerritos as its global headquarters. The current website does not identify a larger corporate parent.
Carlton Calvin is one of Razor’s founders and is currently identified by business-reference sources as the company’s CEO and president. Razor does not publish a current executive-leadership directory, so older or unverified executive names should not be copied from data-broker listings.
The Cerritos address is used for company correspondence, legal notices and properly prepared direct-purchase returns. It is not identified as a public retail store, walk-in repair facility or guaranteed executive complaint office.
Razor Reviews and Complaints
The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
There are no visible review dates and no supported positive or negative customer-review themes. Future reviews should identify the exact product, seller and support provider involved.
Razor Customer Service FAQs
What is the Razor customer-service number?
Call Razor at 1-866-467-2967.
What are Razor customer-service hours?
Razor currently lists support Monday-Friday from 8 a.m.-5 p.m. Pacific Time.
Can I text Razor customer service?
Yes. Razor currently lists 231-729-6722 for text support.
What is Razor’s customer-service email?
Razor publishes customersupport@razorusa.com in its warranty and international-support materials. The official contact form is also available.
How long is the Razor warranty?
Electric-powered products generally have a 90-day limited warranty. Non-electric products generally have a six-month, or 180-day, limited warranty.
Are wheels covered by Razor’s warranty?
Razor’s general warranty excludes wheels and normal wear and tear. A problem caused by a manufacturing defect may require product-specific review.
What do I need for a missing-parts claim?
Keep the receipt and provide Razor with the 19-digit product ID from the white identification label.
Can I return a Razor.com order?
New, unused products purchased directly from Razor may generally be returned within 30 calendar days in the original packaging.
Does Razor pay return shipping?
The customer generally pays return shipping unless the return resulted from Razor’s error. Original outbound shipping is not refunded.
How long does a Razor return take?
Razor asks customers to allow approximately two weeks after the return reaches the company for processing.
Can I return an Amazon or Walmart purchase to Razor?
Ordinarily, the original retailer controls the return and refund. Razor may handle a qualifying manufacturer-warranty or safety concern.
Where can I buy Razor replacement parts?
Use Razor’s official parts site and enter the complete product ID to find compatible parts.
Where can I get a Razor repaired?
Use Razor’s authorized service-center locator. Ask about diagnosis, labor, parts, warranty eligibility and repair guarantees before approving work.
How do I check whether a Razor scooter is recalled?
Compare the model and serial number with Razor’s safety page and the CPSC recall database.
What should I do if I own a recalled Razor Icon scooter?
Stop using it and register through Razor’s official Icon recall page for the current remedy instructions.
Can I use any charger that fits my Razor scooter?
No. Use only the charger specified for the exact model. A physically compatible plug does not guarantee correct voltage or charging control.
Can I take a scooter to Razor’s Cerritos headquarters?
No public repair drop-off or retail service is advertised there. Contact Razor or an authorized service center first.
Who owns Razor?
Razor USA LLC is privately held. Its current official materials do not identify a larger corporate parent.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Razor USA LLC, CPS, an authorized service center, Amazon, Walmart, another retailer, marketplace seller, shipping carrier or government regulator.
CustomerServiceNumbers.com cannot inspect products, access Razor cases, verify warranties, order parts, issue return labels, register recalls, approve refunds, arrange repairs or resolve complaints directly.
Share Your Razor Experience
Have you contacted Razor about a scooter, hoverboard, battery, charger, missing part, warranty claim, return, repair or recall? Share a first-hand review below and identify the exact product, original seller and company that handled the matter.
Privacy and moderation warning: Do not post a full serial or product-ID number, recall-registration information, warranty claim number, order number, tracking number, home address, telephone number, email address, payment information, account password, photographs of children or images revealing a rider’s home or regular location. Safety concerns should also be reported directly to Razor and CPSC. Reviews may be moderated for personal information, threats, profanity, spam, counterfeit-part links, unsupported allegations and complaints involving unrelated retailers or service providers.
Page Update Note
This page was updated on July 28, 2026. The update verified Razor’s telephone, text, email, support hours and Cerritos address; added current warranty, missing-parts, returns, shipping, repair and replacement-parts information; documented battery, riding and recall safety guidance; clarified retailer and protection-plan responsibilities; and removed unsupported customer-review themes.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Razor USA LLC, CPS, a retailer or a government agency. Telephone numbers, hours, warranty terms, return procedures, shipping restrictions, parts availability, age limits and recall remedies can change. Verify product-specific information through Razor’s current website, the owner’s manual, the original retailer and CPSC before riding, repairing, charging, shipping or disposing of a product.