Infinity Insurance customer service can help with auto insurance questions, payments, quotes, policy support, and some Kemper-related Infinity policy issues. Because Infinity Insurance Agency may place coverage through different carriers, claims questions should usually start with the carrier listed on your insurance card or policy documents.

How to Contact Infinity Insurance Customer Service

Infinity Insurance Agency Customer Service: 1-800-690-3818
Customer Service Hours: Monday-Friday, 8:00 a.m. to 6:00 p.m. local time; Saturday, 8:30 a.m. to 3:00 p.m. local time
Get a Quote: 1-855-478-3705
Quote Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m. Central Time; Saturday, 8:00 a.m. to 5:00 p.m. Central Time

Payments by Phone: 1-800-690-3818
Official Website: InfinityAuto.com
Official Contact Page: Contact Infinity Insurance Agency
Postal Address Listed by Infinity: 900 East Laurel Ave, Suite 100, McAllen, TX 78501

Infinity Insurance Claims Phone Number

Infinity Insurance Agency states that claims are handled by the insurance carrier that provides your coverage. Before filing a claim, check your insurance card, declarations page, policy documents, or app to confirm the carrier name and policy number.

Infinity Claims Partner Page: Find your carrier and claim contact

Kemper Auto Claims: 1-800-353-6737
Kemper Claims Fax: 1-888-976-2123
Legacy Infinity / Kemper Customer Service: 1-800-782-1020, option 3
Legacy Infinity Customer Service Email: customer.service@ipacc.com
Kemper Claims Email: mail.claims@kemper.com

Choose the Correct Infinity Support Route

For Policy Questions

Call Infinity Insurance Agency at 1-800-690-3818 for general policy help, customer service, payment questions, and help understanding where to go next.

For New Quotes

Call 1-855-478-3705 or use the official InfinityAuto.com quote page. Infinity Insurance Agency may help compare auto insurance options depending on your state and coverage needs.

For Payments

Call 1-800-690-3818 for Infinity Insurance Agency payment help. If your policy is issued by Kemper or another carrier, confirm whether the payment must be made directly through that carrier.

For Claims

Use the carrier name on your policy or insurance card. If the policy is a Kemper Auto policy, Kemper lists 1-800-353-6737 for auto claims.

For Corporate Matters

Infinity is associated with Kemper. Kemper Corporation lists its corporate headquarters as 200 East Randolph Street, Suite 3300, Chicago, IL 60601. Corporate offices are not usually the fastest route for policy, billing, or active claim questions.

What to Have Ready Before Contacting Infinity Insurance

Your policy number or quote number
The carrier name shown on your insurance card
Your name, phone number, email address, and mailing address
Vehicle information, including year, make, model, and VIN when needed

Payment amount, due date, confirmation number, or billing notice
Claim number, adjuster name, accident date, and loss location for claims
Photos, police report number, repair estimate, or tow information if relevant
Dates, times, and names of representatives you already contacted

Common Reasons Customers Contact Infinity Insurance

Making an insurance payment
Getting a new auto insurance quote
Updating a policy, driver, vehicle, address, or coverage
Requesting proof of insurance or ID cards
Filing or checking an auto insurance claim
Finding the correct carrier for a claim
Questions about cancellation, renewal, or billing
SR-22 or state filing questions
Complaints about claims delays, adjuster communication, billing, or policy service

Infinity Insurance Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows zero live reviews for Infinity Insurance. Because there are no live CSN reviews yet, there is not enough page-specific customer feedback to summarize a reliable review trend.

If you have contacted Infinity Insurance Agency, Kemper Auto, or a carrier connected with your Infinity policy, you can leave a review below. Helpful reviews mention the type of issue, the department contacted, how long the response took, and whether the issue was resolved.

Privacy Warning for Insurance Reviews

Do not post private insurance, billing, accident, or claim information in a public review. Avoid sharing your full policy number, claim number, VIN, driver’s license number, Social Security number, bank information, home address, phone number, medical information, photos of private documents, or names of other people involved in an accident.

For account-specific or claim-specific questions, use Infinity, Kemper, or your insurance carrier’s official phone number, website, app, secure message system, or assigned claims adjuster.

How to Escalate an Infinity Insurance Complaint

Start with the correct support route: Infinity customer service, Kemper Auto, or the carrier listed on your policy.
Ask for a case number, claim number, payment confirmation number, or written summary.

For claims, contact the assigned adjuster and document every call, voicemail, email, and upload.
If your claim is delayed, ask what document, inspection, estimate, or approval is still needed.
For billing issues, save payment receipts, bank records, cancellation notices, and renewal documents.

If the issue remains unresolved, ask for a supervisor or the company’s formal complaint process.
If you still cannot resolve the issue, contact your state insurance department or insurance regulator.

Related Customer Service Numbers Pages

Frequently Asked Questions About Infinity Insurance Customer Service

What is the Infinity Insurance customer service phone number?

Infinity Insurance Agency lists customer service at 1-800-690-3818.

What number do I call to make an Infinity Insurance payment?

Infinity Insurance Agency lists 1-800-690-3818 for payment help by phone.

How do I file an Infinity Insurance claim?

Check your insurance card or policy paperwork to identify your carrier. Infinity Insurance Agency states that claims should be filed with the carrier that provides the coverage. Kemper Auto claims can be reported at 1-800-353-6737.

Is Infinity Insurance part of Kemper?

Kemper acquired Infinity Property and Casualty Corporation in 2018. Some legacy Infinity policies and support routes may now be handled through Kemper.

What is the legacy Infinity / Kemper customer service number?

Kemper lists legacy Infinity customer service at 1-800-782-1020, option 3.

Can I leave an Infinity Insurance complaint on this page?

Yes. You can leave a review below about your customer service, claims, payment, billing, quote, or complaint experience. Do not include private policy, claim, billing, accident, or personal identification information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and consumer review pages since 2004. This page is designed to help consumers find the correct Infinity Insurance, Kemper, carrier, billing, claims, and complaint support routes in one place.

Share Your Infinity Insurance Customer Service Experience

Have you contacted Infinity Insurance, Infinity Insurance Agency, Kemper Auto, or another carrier connected to your Infinity policy? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve your issue.

Page Update Note

This page was updated to clarify Infinity Insurance Agency customer service, payment, quote, claim, and Kemper-related support routes. Contact information can change, so always confirm important policy, billing, or claim details through the official Infinity, Kemper, or carrier website.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Infinity Insurance, Infinity Insurance Agency, Kemper Corporation, Kemper Auto, or any insurance carrier. Contact information is provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

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Infinity Insurance Customer Service, Claims, Payments and Complaints