Travelers Insurance Customer Service, Reviews and Complaints

Eric Strand

Leave a Review

Post Views: 1,640

Need help with Travelers Insurance customer service, a claim, billing question, policy change, roadside assistance issue, MyTravelers account, business insurance policy, or complaint? This page lists verified Travelers support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Travelers Insurance, The Travelers Companies, Inc., or The Travelers Indemnity Company.

Travelers Insurance Customer Service Numbers

Travelers has different phone numbers depending on whether you need personal insurance help, business insurance help, billing support, claims assistance, roadside assistance, or account login support. Use the number that matches your issue.

  • Personal Insurance Billing and Policy Service: 1-888-564-5043
  • Personal Insurance Service Availability: 24 hours a day, 365 days a year
  • Personal Auto, Home, and Property Claims: 1-800-252-4633
  • Personal Claims Availability: 24 hours a day, 365 days a year
  • Business Insurance Billing: 1-800-252-2268
  • Business Billing Hours: Monday-Friday, 8 AM-8 PM Eastern Time
  • Business Insurance Claims: 1-800-238-6225
  • Business Claims Availability: 24 hours a day, 365 days a year
  • MyTravelers Technical Assistance: 1-877-754-0481
  • MyTravelers Technical Hours: Monday-Friday, 8 AM-8 PM Eastern Time
  • Customer Advocacy: 1-866-336-2077
  • Company Directory: 1-800-328-2189
  • Official Website: Travelers.com
  • Official Contact Page: Travelers Contact Us

Travelers Claims Phone Numbers

Travelers separates personal insurance claims from business insurance claims. Choose the correct claim route so your claim is sent to the right team.

Travelers Roadside Assistance

For Travelers personal auto roadside assistance, call 1-800-252-4633 and select Option 3 in the phone menu. Travelers says to have your 13-digit Travelers policy number ready, which is typically found on your auto ID card.

  • Personal Roadside Assistance: 1-800-252-4633, Option 3
  • Business Roadside Assistance: 1-800-238-6225, then select the roadside option in the phone menu

Travelers Billing and Payment Help

Travelers customers can pay bills online through MyTravelers, make one-time payments, set up AutoPay, or use other payment options. Business insurance customers have a separate billing support number.

If your issue involves a missed payment, late fee, cancellation notice, renewal notice, duplicate charge, or payment not applied, keep your payment confirmation, account number, policy number, billing notice, and bank or card record in a private file.

Travelers Mailing Addresses

Travelers lists different mailing addresses for payments, investor relations, and consumer complaints. Verify the correct mailing address before sending payments, claim documents, legal correspondence, or private records.

  • Personal Insurance Payments:
    Travelers Personal Insurance
    P.O. Box 660307
    Dallas, TX 75266-0307
  • Business Insurance Payments:
    Travelers CL Remittance Center
    P.O. Box 660317
    Dallas, TX 75266-0317
  • Consumer Affairs / Complaints:
    Travelers
    Attn: Consumer Affairs
    One Tower Square
    Hartford, CT 06183
  • Investor Relations / Shareholder Services:
    Travelers
    Attn: Shareholder Services
    One Tower Square
    Hartford, CT 06183

Travelers Corporate Address

The Travelers Companies, Inc. is commonly associated with its New York corporate address and Hartford insurance operations. For customer service, claims, billing, roadside assistance, or policy changes, use the department-specific phone numbers and online tools before mailing documents to a corporate address.

The Travelers Companies, Inc.
485 Lexington Avenue
New York, NY 10017

What Travelers Customer Service Can Help With

  • Auto insurance policy questions
  • Homeowners, condo, renters, boat, umbrella, or valuable items insurance
  • Business insurance billing and claims
  • Workers’ compensation claim questions
  • Roadside assistance
  • Claim filing and claim status questions
  • Billing, payments, AutoPay, and cancellation notices
  • MyTravelers login or technical issues
  • Premium audit questions
  • Finding or contacting an independent agent
  • Escalated customer service complaints

Use the Correct Travelers Support Route

Travelers sells many policies through independent agents and brokers. For policy changes, coverage questions, business insurance quotes, or questions about what is covered, your agent may be the best first contact. For claims, billing, and online account access, use Travelers’ official phone numbers or self-service tools.

Information to Have Ready Before Contacting Travelers

  • Your Travelers policy number
  • Your claim number, if applicable
  • The named insured or business name
  • The type of policy, such as auto, home, renters, umbrella, business, workers’ compensation, or specialty insurance
  • Date, time, and location of the loss if calling about a claim
  • Photos, estimates, police report information, repair records, or claim documents if available
  • Billing statement, payment confirmation, renewal notice, or cancellation notice if calling about billing
  • Your agent or broker information
  • Any prior representative name, case number, or written response

Travelers Insurance Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Travelers Insurance. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Travelers issues based only on this website.

If you have contacted Travelers about a claim, policy, payment, roadside assistance issue, business insurance account, workers’ compensation claim, MyTravelers login, premium audit, agent issue, or complaint, you can share your experience below. Helpful reviews explain the type of policy or claim, which support route you used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for Travelers Reviews

Insurance reviews can involve private financial, legal, medical, vehicle, property, business, and claim information. Do not post policy numbers, claim numbers, driver’s license numbers, Social Security numbers, VINs, license plates, dates of birth, addresses, phone numbers, email addresses, payment details, accident reports, medical records, workers’ compensation documents, business records, settlement details, attorney communications, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Travelers customer service experience.

How to Escalate a Travelers Complaint

If your issue is not resolved during the first contact, ask for a case number, claim number, supervisor review, written explanation, or Customer Advocacy review. Keep a timeline of calls, emails, letters, payments, claim updates, repair estimates, account notices, and promised follow-up dates.

  • Contact your Travelers agent or broker if your policy was sold through one.
  • Use MyTravelers or the Claim Center to check claim status and upload documents.
  • Ask Travelers to confirm which department is handling your issue.
  • Request written confirmation for claim, billing, cancellation, coverage, or account decisions.
  • Call Customer Advocacy at 1-866-336-2077 if you are unsure where to go or cannot find an answer.
  • If the issue involves insurance regulation, contact your state insurance department for guidance.

Common Travelers Customer Service Issues

  • Claim delays or claim status questions
  • Confusion between Travelers, an independent agent, and a repair vendor
  • Billing, AutoPay, renewal, or cancellation notice questions
  • MyTravelers login or technical problems
  • Roadside assistance routing issues
  • Coverage questions after an auto, home, or business loss
  • Workers’ compensation claim communication problems
  • Business insurance billing or premium audit questions

Related Customer Service Numbers Pages

Frequently Asked Questions About Travelers Customer Service

What is the Travelers Insurance customer service number?

For personal insurance billing and policy service, Travelers lists 1-888-564-5043. Other Travelers departments have different phone numbers depending on the issue.

What is the Travelers claims phone number?

For personal auto, home, and property claims, call 1-800-252-4633. For business insurance claims, call 1-800-238-6225.

What is the Travelers roadside assistance number?

For personal auto roadside assistance, call 1-800-252-4633 and select Option 3. Have your 13-digit Travelers policy number ready.

How do I pay my Travelers bill?

Use MyTravelers, the official Travelers Pay Your Bill page, or the billing phone number that matches your policy type. Personal insurance customers can call 1-888-564-5043, while business billing questions can go to 1-800-252-2268.

Can CustomerServiceNumbers.com access my Travelers policy or claim?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To file claims, make payments, update policies, change coverage, or access claim files, contact Travelers, MyTravelers, your agent, your broker, or the correct official support route directly.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Travelers Insurance, The Travelers Companies, Inc., or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, billing, payment, coverage, roadside, workers’ compensation, business insurance, and legal information directly with Travelers, your agent, your broker, your attorney, your state insurance department, or the appropriate official organization.

Share Your Experience

Have you contacted Travelers Insurance about a policy, claim, payment, bill, roadside assistance issue, business insurance policy, workers’ compensation claim, MyTravelers account, premium audit, agent issue, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

Privacy reminder: Do not post policy numbers, claim numbers, driver information, VINs, license plates, accident reports, medical records, workers’ compensation documents, payment details, addresses, phone numbers, emails, legal documents, settlement details, or private screenshots in a public review.

Page Update Note: This Travelers Insurance customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Travelers Insurance, The Travelers Companies, Inc., The Travelers Indemnity Company, or any Travelers affiliate. Phone numbers, addresses, links, policy information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, resolve claims, or handle workers’ compensation matters. Contact Travelers, your agent, your broker, your state insurance department, or the appropriate official organization for help with your specific issue.

0
0 out of 5 stars (based on 0 reviews)
Excellent
Very good
Average
Poor
Terrible

There are no reviews yet. Be the first one to write one.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Related Resources