ShopRite is a supermarket banner operated by member companies of Wakefern Food Corp., a retailer-owned cooperative. Many ShopRite stores are independently owned and operated by local member families. Customers may need assistance with an in-store purchase, return, pricing problem, pickup or delivery order, Price Plus account, digital coupon, gift card, pharmacy, recalled product, check-payment issue, or unresolved store complaint.
For ShopRite Customer Care, call 1-800-746-7748. Current hours are Monday through Friday from 8 a.m. to 6 p.m. and Saturday and Sunday from 9 a.m. to 5 p.m. For a problem involving one particular store, the local Customer Service desk or store manager is often the fastest first contact.
ShopRite Customer Service
- Customer Care: 1-800-746-7748
- Hours: Monday-Friday, 8 a.m.-6 p.m.; Saturday-Sunday, 9 a.m.-5 p.m.
- Online Support: ShopRite Contact Us
- Customer Care Mail: Customer Care, P.O. Box 7812, Edison, NJ 08818
- Store Locator: Find a ShopRite Store
- Wakefern Corporate Office: 5000 Riverside Drive, Keasbey, NJ 08832
- Wakefern General Corporate Phone: 1-908-527-3300
- Official Website: ShopRite.com
How to Contact ShopRite Customer Service
ShopRite customers can call 1-800-746-7748 for Customer Care or use ShopRite’s official online contact form.
Because ShopRite operates through Wakefern’s retailer-owned cooperative, many stores are independently owned and operated. For an issue involving a particular location, start with that store whenever practical.
Examples include:
- A cashier or checkout problem
- A pricing discrepancy
- A return or exchange
- A spoiled or damaged grocery item
- A deli, bakery, seafood, meat, or prepared-food complaint
- A pickup order waiting at the store
- A pharmacy question
- A store cleanliness or service complaint
If the local store cannot resolve the issue, escalate it through ShopRite Customer Care.
What to Have Ready Before Contacting ShopRite
- Store location, city, and state
- Date and approximate time of the purchase or visit
- Receipt or digital receipt
- Price Plus Club information when relevant
- Online order information for pickup or delivery
- Product name, size, brand, and UPC
- Expiration, sell-by, or use-by date for a food-quality issue
- Photos of damaged, spoiled, mislabeled, or incorrect merchandise
- Digital coupon details
- Previous store-manager or Customer Care case information
- A clear description of the resolution requested
Do not publish your Price Plus account information, home address, prescription information, payment details, gift-card PIN, or complete online-order information in a public review.
ShopRite Returns and Refunds
ShopRite’s current refund policy says eligible products can be brought back to the store with the original paper or digital receipt for a refund or exchange, subject to the policy and store-manager discretion.
Current general return windows are:
- Non-perishable items: within 30 days of purchase
- Perishable items: within 7 days of purchase
Perishable returns are subject to food-safety requirements and manager discretion. ShopRite says it accepts returns of products that fail to meet quality standards, but generally does not accept perishable products simply because a customer bought too much or selected the wrong variety, flavor, or size.
ShopRite Refunds With a Receipt
For an eligible return verified by the original paper or digital receipt, the refund is normally issued through the form of payment originally used. The refund reflects the actual amount paid after applicable coupons or offers.
ShopRite Returns Without a Receipt
If a receipt is unavailable, ShopRite may use the customer’s Price Plus Club purchase history to verify the transaction.
If ShopRite cannot verify the purchase through a receipt or Price Plus account, the store may require valid identification and offer an exchange or store credit based on the item’s lowest sale price during the previous 30 days.
Items With Additional Return Restrictions
Current ShopRite policy places additional restrictions on categories including:
- Gift cards and e-gift cards
- Prepaid cards
- Money orders
- Lottery tickets
- Postage stamps
- Books, newspapers, magazines, and periodicals
- Alcohol where returns are restricted by law
- Clearance or final-sale merchandise
- Opened appliances or electronics covered by a manufacturer’s warranty
EBT, SNAP, and WIC returns are also subject to applicable state and federal requirements.
ShopRite Pickup and Delivery Help
ShopRite offers Order.Pickup.Deliver. at participating locations for curbside pickup and home delivery.
Current ShopRite delivery information says delivery charges vary by store. Customers can select a local store and time slot to see the applicable fee.
When placing an online order, review:
- Selected store
- Pickup or delivery time
- Delivery address
- Substitution preferences
- Digital coupons
- Gift cards and other payment methods
- Any store-specific bag or service fees
Missing, Wrong, Spoiled or Damaged Online Order Items
At participating stores, ShopRite currently allows customers to self-report certain pickup or delivery order problems in the app for up to three days after the order is fulfilled.
Qualifying report types include:
- Missing items
- Incorrect items
- Expired items
- Damaged products
- Spoiled or poor-quality perishable items
In the ShopRite app, open your account, select My Orders, choose the affected order, and use the Report an Issue option when available.
For an urgent problem, a store not participating in app self-reporting, or an issue that cannot be resolved through the app, contact the fulfilling ShopRite store or Customer Care.
ShopRite Price Plus Club Help
The ShopRite Price Plus Club is free and provides eligible customers with instant discounts, digital coupon access, personalized offers, and other promotional savings.
Your Price Plus account can also help ShopRite:
- Verify eligible purchases when a receipt is missing
- Track certain promotional purchases
- Deliver personalized offers
- Identify customers who may have purchased a recalled product
Keep your name, phone number, email address, and other account information current so your ShopRite.com profile is properly connected to the Price Plus account.
ShopRite Digital Coupon Problems
ShopRite digital coupons must be loaded to the customer’s account before checkout.
Current rules include:
- You must sign in to load digital coupons.
- Loaded coupons are normally available for immediate redemption.
- Coupons remain loaded until used or until they expire.
- Most digital coupons are single-use unless the offer states otherwise.
- If an offer allows multiple items, all eligible quantities may need to be purchased in the same transaction.
- Digital coupons do not double.
- Paper coupons are not accepted for Order.Pickup.Deliver. orders.
If a digital coupon does not apply, save the receipt and screenshot or description of the offer and ask the store Customer Service desk to review what happened.
ShopRite Coupon Policy
ShopRite accepts qualifying manufacturer, store, and digital coupons under its current coupon policy.
The register determines whether a coupon is valid. ShopRite says stores will not manually override a coupon that the register rejects.
Some stores may double qualifying printed coupons, while others do not. Check the policy at your specific ShopRite location.
ShopRite Pricing Errors and ScanRite
ShopRite’s ScanRite policy addresses situations where an item scans at the register for more than the shelf price.
For a qualifying pricing error, current policy generally provides:
- One affected item free when the shelf price is $10 or less
- A $10 discount when the shelf price exceeds $10, with the item otherwise charged at the correct price
If you notice the scanning error after leaving the store, ShopRite currently allows up to seven days from the purchase date to return with the receipt and request a ScanRite adjustment.
Additional conditions apply to multiple-item deals, weighted items, incorrectly entered product codes, and other pricing situations.
ShopRite Personal Check Policy
ShopRite still allows personal-check payments at participating stores under its current check policy.
Customers need an authorized Price Plus Club card for check-payment privileges and must establish eligibility through Customer Service with an acceptable form of identification.
Current rules state:
- The first check is accepted for the exact purchase amount, up to $200.
- The first check must clear before another check is accepted, which ShopRite says takes approximately 10 business days.
- After eligibility is established, checks can generally be written for up to $30 above the order amount.
- Checks must be signed in front of the cashier.
- Customers may use one personal check per day.
- Customers may use up to three checks in a seven-day period.
- Returned checks may result in a fee up to the maximum allowed by law.
ShopRite reserves the right to refuse a check, and store-manager discretion can apply.
ShopRite Gift Card Customer Service
ShopRite sells plastic and electronic gift cards.
For ShopRite gift-card balance information, call 1-800-746-7748 and use the automated gift-card balance option, or ask a Customer Service associate at a ShopRite store.
Current ShopRite gift-card funds do not expire.
If an e-gift card has not arrived within three hours after purchase confirmation, current ShopRite gift-card support publishes 1-833-461-2101.
ShopRite advises customers to treat gift cards like cash. Keep the receipt and do not post the complete gift-card number or PIN publicly.
ShopRite Pharmacy Customer Service
Participating ShopRite Pharmacies provide prescription refills, prescription transfers, vaccines, pet medications, and access through the ShopRite RX app.
For prescription-specific questions, contact the pharmacy at the ShopRite location involved. Use ShopRite’s official pharmacy locator to find the current local telephone number.
Do not send prescription numbers, medication histories, health information, insurance information, or other private medical details through a public review.
ShopRite Product Recalls
ShopRite maintains a current Product Recalls & Safety Notices page covering food and other merchandise affected by allergen alerts, contamination, foreign materials, labeling problems, and other safety hazards.
If you have a potentially recalled product:
- Stop consuming or using it when the recall instructs you to do so.
- Compare the exact brand, size, UPC, lot information, and dates with the recall notice.
- Follow the return, disposal, or refund instructions in that notice.
- Keep the packaging until you confirm whether your item is included.
- Seek appropriate medical care for a serious illness or allergic reaction rather than waiting for supermarket Customer Care.
ShopRite says an up-to-date Price Plus Club account can help it notify customers about relevant product-safety recalls.
ShopRite App and Account Problems
The ShopRite app provides features including shopping lists, online ordering, Price Plus savings, digital coupons, past purchases, and store-specific shopping tools.
Signing in provides additional features that are unavailable to a guest user, including personalized coupons, past purchases, and online checkout at participating stores.
If the app is not recognizing your account:
- Confirm the email address and phone number used for your ShopRite.com profile.
- Confirm that the Price Plus account information matches.
- Reset the password through ShopRite.com if necessary.
- Avoid creating multiple Price Plus accounts solely because the original login is unavailable.
- Contact ShopRite Customer Care when the account still cannot be linked.
ShopRite Digital Receipts
Digital receipts require both a ShopRite.com account and a linked Price Plus Club card.
ShopRite says digital receipts are normally emailed within approximately one hour of a purchase.
If a receipt does not arrive:
- Wait at least one hour.
- Check spam or junk folders.
- Verify the email address in your ShopRite.com account.
- Make sure digital receipts are enabled in account preferences.
- Confirm that account changes were saved.
ShopRite Website Accessibility
ShopRite asks customers experiencing an accessibility problem with its website to submit the Contact Us form and choose the Website Accessibility category.
You can also call 1-800-746-7748 and press 0 to speak with a Customer Service representative about a website-accessibility issue.
How to Escalate a ShopRite Complaint
- Start with the local store. Speak with the Customer Service desk or department involved.
- Ask for the store manager. Many ShopRite stores are independently owned, so local management can resolve numerous store-specific complaints.
- Document the problem. Keep receipts, photos, online-order records, coupon details, and prior correspondence.
- State the requested resolution. Explain whether you need a refund review, pricing adjustment, delivery correction, product-quality response, account fix, or other action.
- Contact ShopRite Customer Care. Call 1-800-746-7748 or submit the official Contact Us form if the store does not resolve the issue.
- Keep the case information. Use the same case or complaint record for follow-up.
Wakefern Corporate Information
ShopRite operates under the Wakefern Food Corp. cooperative system.
Wakefern Food Corp.
5000 Riverside Drive
Keasbey, NJ 08832
Wakefern’s current general corporate number is 1-908-527-3300.
For ordinary ShopRite shopping complaints, returns, online-order issues, coupons, and Price Plus questions, use the local store or 1-800-746-7748 rather than starting with the corporate switchboard.
ShopRite Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently displays a ShopRite rating of 1.0 out of 5 stars based on 1 customer review.
The sole visible review was submitted in June 2018. It concerns a customer who was temporarily relying on personal checks and was dissatisfied when a ShopRite store would not accept another check after several checks had been used within the store’s seven-day policy period.
ShopRite’s current personal-check policy still limits customers to one check per day and up to three checks within a seven-day period after check-payment privileges are established.
One older review is not enough to establish current customer-service trends involving ShopRite stores, returns, grocery pricing, delivery, pickup, digital coupons, Price Plus, pharmacy service, or product availability.
Related Grocery Store Customer Service Pages
ShopRite Customer Service Frequently Asked Questions
What is the ShopRite customer service number?
Call ShopRite Customer Care at 1-800-746-7748.
What are ShopRite Customer Care hours?
Wakefern currently lists Customer Care hours as Monday through Friday from 8 a.m. to 6 p.m. and Saturday and Sunday from 9 a.m. to 5 p.m.
Where is ShopRite headquartered?
ShopRite is operated through Wakefern Food Corp., whose headquarters are at 5000 Riverside Drive, Keasbey, NJ 08832.
Is every ShopRite owned by Wakefern?
No. Wakefern is a retailer-owned cooperative, and many ShopRite supermarkets are independently owned and operated by member families.
How long do I have to return groceries to ShopRite?
Current policy generally allows eligible non-perishable items within 30 days and eligible perishable items within 7 days, subject to exclusions, food-safety rules, and store-manager discretion.
Can ShopRite find a purchase if I lost the receipt?
ShopRite may be able to verify the purchase through your Price Plus Club history. If it cannot, identification may be required and the available remedy may be an exchange or store credit.
How long do I have to report a problem with a ShopRite delivery?
At participating stores, certain missing, incorrect, expired, damaged, or spoiled-item problems can currently be reported through the app for up to three days after the order is fulfilled.
How do I fix a ShopRite digital coupon that did not apply?
Keep the receipt and coupon details and speak with the store Customer Service desk. Digital coupons must be loaded before checkout and are generally single-use.
Does ShopRite still accept personal checks?
Yes, under its current Personal Check Usage Policy. Customers must establish check privileges through Price Plus and Customer Service. Current rules limit check use to one per day and up to three within a seven-day period.
Do ShopRite gift cards expire?
Current ShopRite gift-card FAQ information says ShopRite gift-card funds do not expire.
How do I contact a ShopRite Pharmacy?
Use ShopRite’s official Pharmacy page and pharmacy locator to find the participating pharmacy and current local telephone number.
Can CustomerServiceNumbers.com issue a ShopRite refund?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access ShopRite accounts, issue refunds, correct digital coupons, change pickup or delivery orders, access prescriptions, replace gift cards, or resolve store complaints.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official contact routes, return policies, complaint resources, and public customer reviews independently from the companies listed.
ShopRite return rules, store policies, coupon procedures, delivery services, pharmacy availability, Customer Care hours, and product recalls can change. Confirm important information through ShopRite, the local store, Wakefern, or the applicable official safety resource before taking action.
Share Your ShopRite Customer Service Experience
Have you contacted ShopRite about a store complaint, return, pricing error, personal check, Price Plus account, digital coupon, pickup or delivery order, pharmacy, gift card, recalled product, or another customer-service issue? Leave a factual review below explaining the general problem, which support route you used, and whether it was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with ShopRite, Wakefern Food Corp., any ShopRite member company, any individual ShopRite store, pharmacy, delivery provider, or product manufacturer. We cannot access accounts, issue refunds, change orders, approve checks, restore coupons, access prescriptions, replace gift cards, or decide complaints. Always confirm important store, return, payment, pharmacy, safety, and account information through ShopRite and the appropriate official provider.
