AAFES Customer Service


How To Contact AAFES Customer Service

AAFES mission is to provide quality merchandise and services to the Armed Services at competitive prices. 1-800-527-2345


5 Responses

  1. Had a problem with a order which shipped directly form the vendor. Wife spent many hours on the phone with customer service and was told “AAFES” could do nothing about the order because it went to the vendor. After four calls to customer service she was told the order was cancelled. She lovd the items she ordered and really wanted them. Only reason she ordered through AAFES was the price, $2.50 less than local store Bed Bath and Beyond. Well we reodered the items only to find that after placing order that the original order had shipped from the vendor. luckily we could cancel the subsiquent orders and didn’t get billed again. Now that we recieved the shipment had a problem with one of the dishes. On the phone, hold, for over an one and half hours, ended by an incoming call, with no help from the Exchange.AAFES needs to improve on custmer support.

  2. Black Friday flyers were mailed out, on Black Friday went to the PX and to say the least it wasn’t honored. DVD’s were on sale for $7.95 or 3/$20.00..”assorted titles” also had a price range…once I got to the PX we are told that the titles are in a bin!!! Assorted titles are assorted titles..mind you none of the few DVD’s on the flyers were in that bin! When asked to speak to the manager, she stated that the flyers are sent from HQ’s and the title are also determined by HQ’s…….All I can say is that this type of advertising is confusing, misleading and false. The AAFES has been around too long to make these types of mistakes and not “honor” their screw up!!! Walmart would be out of business if they treated their customers like the AAFES manager did that day. You cannot contact anyone to clarify this issue and when calling the local management they gave the same excuse. Trying to reach the HQ’s in Dallas, Tx..no response. Will be addressing this with as far as I have to go..don’t want to have to make this a congressional inquiry but from the response and complaints I think AAFES is under the impression that they don’t have to respond or care about their customers. You have a motto AAFES management honor that motto.

  3. I was greatly disappointed to discover that AAFES hiring and employment probationary program does not allow any mistakes to be made or correctons to be made during that probationary program.

  4. After purchasing a 2300 dollar mattress set through AAFES which was defective to say the least! I immediately notified Customer Service online, which the message was never received according to AAFES representative. Pretty much insinuated that I wasn’t being truthful! Well’ I’m still trying to get the mattress set replaced through the vendor. AAFES later sent an e-mail indicating that if I were to purchase another set, the Vendor agreed to retrieve the defective one. However’ when I called AAFES for a clarification on this e-mail, I was immediately informed that AAFES could do nothing more for me, that I should contact the vendor. I was never afforded the opportunity to ask my question.The vendor later informed me that this was not true. AAFES will continue to stress that they are there to serve the Military Community! NOT THIS TIME!! Once my account is paid in full, I will immediately close it and NEVER purchase through AAFES again!

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