LBC Express customers commonly need help with a Balikbayan box that has stopped updating, a delayed pickup, a missing or damaged shipment, a customs problem, a delivery complaint, or a written claim. For LBC Express support in the United States, call 1-800-338-5424, email customercare@lbcexpress.com, or use LBC’s official online support tools.
Keep the tracking number, branch receipt, packing list, shipment date, sender and recipient information, photographs, and all customer-service correspondence until the shipment is delivered and any complaint or claim is resolved.
How to Contact LBC Express USA Customer Service
- United States customer service: 1-800-338-5424
- Customer-care email: customercare@lbcexpress.com
- Facebook Messenger: @lbcexpress
- Official U.S. contact page: LBC Express USA Contact Support
- Track a shipment: LBC Express Tracking
- Find an LBC branch: LBC Branch Locator
- Book a pickup: Book an LBC Pickup
- Check shipping rates: LBC Shipping Rates and Booking
- United States written-claims address: LBC, 3563 Investment Boulevard, Suite 3, Hayward, CA 94545
- Global customer-support mailing address: 10th Floor, Tower B, Two Ecom Center, Bayshore Avenue corner Harbor Drive, Mall of Asia Complex, Pasay, Metro Manila, Philippines
- Official website: LBCExpress.com USA
Customer-service hours: LBC’s current U.S. contact page verifies the phone number and email address but does not publish dependable national staffed hours. The website and tracking system can be accessed at any time, but this should not be described as guaranteed 24-hour live-agent support. Individual branch hours vary by location.
Best LBC Support Route by Issue
- Track a package or Balikbayan box: Use the official tracking page with the shipment or tracking number.
- Tracking has not updated: Contact customer service and provide the last scan, shipment date, service type, origin branch, and destination.
- Pickup was missed: Contact the local branch, pickup representative, or national customer service with the booking information.
- Package arrived damaged or short: Preserve the box, contents, packaging, receipt, and photographs and notify LBC promptly.
- Shipment was not delivered or was misdelivered: Open a trace and submit any required written claim before the applicable deadline.
- Customs hold: Ask LBC what document, declaration, identification, duty, tax, permit, or recipient action is required.
- Incorrect recipient information: Contact LBC immediately. Changes may not be possible after processing or customs clearance.
- Branch employee or pickup complaint: Record the branch, date, receipt, employee role, and requested resolution and contact customer care.
- Shipping-rate dispute: Keep the quote, measurements, weight, service level, receipt, and any surcharge explanation.
- Money-remittance issue: Use the contact route associated with the remittance transaction rather than relying only on cargo support.
- Business freight or customs brokerage: Contact the appropriate LBC business-services department.
How to Track an LBC Shipment
Use LBC’s official tracking page and enter the shipment or tracking number shown on the receipt, bill of lading, booking confirmation, or shipping label.
Tracking updates may show that a shipment has been:
- Booked or accepted
- Picked up
- Received at an origin branch or warehouse
- Processed for air or sea freight
- Departed the origin facility
- Arrived in the destination country
- Presented for customs processing
- Transferred to a regional facility
- Out for delivery
- Delivered
- Held for additional information
Tracking Has Not Updated
A tracking number may not update immediately after booking or pickup. Sea freight may also have longer gaps between scans than air or domestic courier service.
Before contacting LBC:
- Verify that the tracking number was entered correctly.
- Confirm whether the shipment is moving by air or sea.
- Check the last scan and location.
- Allow time for pickup records and warehouse processing to appear.
- Ask the sender whether the box was actually collected or dropped off.
- Confirm that LBC, rather than another carrier or agent, issued the tracking number.
If the status remains unchanged beyond the expected processing period, contact 1-800-338-5424 or customercare@lbcexpress.com.
Information to Include in a Tracking Request
- Tracking or shipment number
- Sender’s name
- Recipient’s name
- Shipment date
- Origin city and branch
- Destination city and province
- Air-freight or sea-freight service
- Last tracking update
- Pickup date when applicable
- Customer-service case number
Provide complete tracking and address information only through LBC’s private support channels. Do not publish it in a review.
LBC Sea Freight and Balikbayan Box Support
LBC offers sea-freight service from the United States to the Philippines, including Balikbayan box shipping. Sea freight is generally intended for customers who prioritize cost over speed.
Delivery timing can be affected by:
- Pickup scheduling
- Origin warehouse processing
- Vessel schedules
- Port congestion
- Weather
- Customs inspection
- Incomplete declarations
- Restricted or prohibited items
- Provincial delivery routes
- Incorrect recipient information
- Holidays or local disruptions
Do not assume that the delivery time begins when the empty box is obtained. Confirm whether an estimate begins on the booking date, pickup date, warehouse acceptance date, vessel departure date, or another point stated by LBC.
Before Sending a Balikbayan Box
- Use a box suitable for the shipment’s size and weight.
- Do not overfill or extend the box.
- Wrap breakable items separately.
- Place fragile contents away from the outer walls.
- Seal liquids and powders in appropriate internal containers when they are permitted.
- Pad sharp objects.
- Fill empty space to reduce movement.
- List every item accurately on the packing list.
- Do not include undeclared merchandise.
- Keep a copy of the final packing list.
- Photograph the contents and sealed box.
- Retain receipts for higher-value contents.
Ask LBC whether a particular item is accepted before packing it. An item allowed through sea freight may be prohibited through air freight, and destination-country customs requirements still apply.
LBC Air Freight Support
Air freight generally moves faster than sea freight but is subject to stricter limitations involving liquids, aerosols, compressed gases, batteries, flammable products, chemicals, and other dangerous goods.
Before shipping by air, verify:
- Weight and dimensional limits
- Declared contents
- Battery restrictions
- Liquid and aerosol restrictions
- Customs requirements
- Recipient identification requirements
- Destination coverage
- Estimated processing and delivery time
- Available shipment protection or insurance
Do not assume that an item previously accepted in a sea-freight box can be shipped by air.
LBC Prohibited and Restricted Items
LBC publishes lists of items that it does not accept or that may be restricted depending on the service, route, destination, and customs rules.
Examples can include:
- Illegal drugs
- Cash
- Money orders
- Credit cards, SIM cards, or prepaid cards
- Firearms, firearm parts, ammunition, explosives, and certain weapon-like items
- Fireworks
- Aerosols and compressed gases
- Cigarette lighters
- Flammable liquids or solids
- Corrosive, toxic, poisonous, infectious, or radioactive materials
- Tobacco products
- Alcoholic beverages
- Perishable food
- Plants and seeds
- Certain animal products
- Some medicines, pills, vitamins, or supplements
- Jewelry and unusually valuable items
- Antiques
- Counterfeit or pirated goods
- Undeclared or improperly described contents
The online list may not cover every restriction. Laws, carrier requirements, customs regulations, and destination rules can change. Contact LBC before shipping an item that could be regulated, hazardous, valuable, perishable, medicinal, plant-based, animal-based, or battery-powered.
What Happens if a Box Contains a Prohibited Item?
A shipment may be delayed, inspected, returned, held, abandoned, destroyed, released to authorities, or assessed additional charges when it contains prohibited, restricted, undeclared, undervalued, or misdescribed contents.
The shipper may also be responsible for fines, customs charges, storage, handling, return transportation, disposal, or other costs associated with the shipment.
LBC Customs Delays
International shipments may be inspected by customs or another government authority. LBC does not control every customs decision or processing time.
A customs delay may involve:
- Incomplete packing lists
- Missing recipient identification
- Incorrect names or addresses
- Undervalued contents
- Unclear product descriptions
- Restricted goods
- Import permits
- Duties or taxes
- Commercial quantities
- Random inspection
- Holiday or port backlogs
Information to Request From LBC
- The exact customs or clearance status
- Which agency or facility has the shipment
- What document or payment is missing
- Whether the sender or recipient must respond
- The response deadline
- Whether storage charges are accumulating
- Whether an item must be removed or surrendered
- Whether the shipment can be returned
Do not send identification, tax documents, or payment information to an unverified person claiming to represent LBC or customs.
Delayed LBC Shipment Complaint
A delivery estimate is not always a guaranteed delivery date. When a shipment is delayed, ask LBC to identify:
- The shipment’s current physical location
- The last verified scan
- Whether it is moving by air, sea, or ground
- Whether customs has released it
- Whether the recipient information is complete
- Whether a delivery attempt was made
- Whether the package was transferred to another delivery provider
- Whether a formal trace has been opened
- The next expected action
Keep screenshots of tracking updates and record every promised callback or delivery date.
Missing or Lost LBC Shipment
A shipment should not automatically be considered lost because tracking has paused. It may be awaiting consolidation, vessel departure, customs processing, regional transfer, recipient information, or delivery scheduling.
However, when LBC cannot locate the shipment or it has exceeded the expected process without a meaningful update:
- Contact LBC customer service.
- Request a formal shipment trace.
- Obtain a case or reference number.
- Confirm whether the sender must initiate the claim.
- Ask for the written-claim procedure and deadline.
- Preserve the bill of lading, receipt, packing list, and proof of value.
- Send written notice before the applicable deadline.
The sender may have stronger contractual rights than the recipient because the sender entered into the shipping agreement and holds the receipt or bill of lading.
Damaged LBC Box or Missing Contents
If a shipment arrives damaged, opened, wet, crushed, resealed, or missing contents, document its condition before disposing of anything.
Steps to Take
- Photograph all sides of the box.
- Photograph the shipping label and any inspection or resealing tape.
- Photograph internal packaging and damaged contents.
- Compare the contents with the packing list.
- Save the box, packing materials, labels, and damaged items.
- Record the delivery date and time.
- Record the name of the recipient who accepted delivery.
- Contact LBC immediately.
- Submit written notice before the claim deadline.
Do not repair, discard, consume, or give away the damaged contents until LBC confirms whether an inspection is required, unless retaining the item would create a health or safety risk.
LBC Written Claim Deadlines
LBC’s currently published terms state:
- Damage or shortage: The shipper must submit written notice within 30 days after the shipment is delivered to the recipient.
- Non-delivery or misdelivery: The shipper must submit written notice within 90 days from the shipment date.
The applicable bill of lading, receipt, shipment route, insurance certificate, and current terms control. Do not wait until the deadline is close. Contact LBC and send written notice promptly.
Current Published U.S. Claims Address
LBC
3563 Investment Boulevard, Suite 3
Hayward, CA 94545
This address is listed for written shipment claims. Do not send an ordinary package return, damaged contents, hazardous material, money, or original documents to this address unless LBC gives specific instructions.
LBC Liability and Additional Insurance
LBC’s currently published shipping terms state that its liability for loss or damage is generally limited to a maximum of $100 per box unless additional insurance was purchased.
The terms also contain exclusions involving delays, customs or government actions, shipper errors, inadequate packing, misdeclaration, prohibited items, breakable or perishable goods, electronics, force majeure, and other circumstances.
Before shipping valuable contents:
- Ask what protection is included.
- Ask whether additional insurance is available.
- Confirm the cost and coverage limit.
- Review exclusions.
- Declare the contents accurately.
- Keep receipts or other proof of value.
- Keep the insurance or protection certificate.
- Ask whether electronics, fragile goods, jewelry, watches, computers, or collectibles are covered.
Do not assume that the value written on a packing list automatically creates full-value insurance coverage.
How to File an LBC Complaint
To file an LBC complaint, contact customer care at 1-800-338-5424 or customercare@lbcexpress.com. Explain the problem clearly, request a case number, and ask what department or written form is required.
Include the Following Information
- Tracking or shipment number
- Shipment date
- Origin and destination
- Service type
- Branch or pickup location
- Sender and recipient names provided privately
- Last tracking status
- Description of the problem
- Dates of prior calls or messages
- Customer-service case number
- Photographs or supporting records
- The requested resolution
Possible Requested Resolutions
- Updated shipment location
- Formal trace
- Corrected recipient information
- New delivery attempt
- Branch-manager review
- Explanation of customs status
- Pickup rescheduling
- Rate or surcharge explanation
- Damage inspection
- Written claim instructions
- Claim-payment review
- Written explanation of denial
Keep the complaint factual and chronological. State what happened, when it happened, what LBC has already done, and what action you are requesting now.
How to Escalate an Unresolved LBC Complaint
- Contact the branch or pickup office. Use this route when the complaint concerns a local transaction, receipt, pickup, packing service, or employee interaction.
- Contact national customer care. Call 1-800-338-5424 or email customercare@lbcexpress.com.
- Request a case number. Save the representative’s name or department and the promised response date.
- Ask for a shipment trace. Use this for an unexplained delay, missing box, or questionable delivery scan.
- Submit written notice. Do not rely only on telephone calls when the issue may become a formal claim.
- Request supervisor review. Explain why the previous response did not resolve the problem.
- Use the U.S. claims address when applicable. Keep delivery confirmation and a complete copy of the written claim.
- Contact the responsible financial or government provider. Remittance companies, customs authorities, payment processors, and other carriers may control part of the problem.
Written Complaint Checklist
- Short subject line describing the problem
- Tracking number
- Shipment and delivery dates
- Timeline of events
- Names or departments contacted
- Case numbers
- Copies of receipts and packing lists
- Photographs
- Proof of value
- Insurance information
- Applicable claim deadline
- Specific resolution requested
LBC Pickup Complaints
Pickup complaints may involve a missed appointment, late driver, incorrect box count, failure to provide supplies, price disagreement, incomplete receipt, or shipment not entering tracking after collection.
Keep:
- Pickup confirmation
- Scheduled date and time window
- Address provided to LBC
- Driver or representative information
- Number and size of boxes
- Payment receipt
- Tracking numbers
- Photos of the boxes at pickup
If a box was collected without a usable receipt or tracking number, contact LBC immediately.
LBC Branch Complaints
Use LBC’s branch locator to identify the exact office involved. Branch complaints may concern:
- Incorrect information about rates
- Shipment refusal
- Packing requirements
- Branch hours
- Employee conduct
- Payment or receipt problems
- Missing tracking records
- Insurance explanations
- Incorrect declared contents
Ask for the branch manager when the issue cannot be resolved at the counter. If the branch cannot resolve it, contact national customer care with the branch address, visit date, receipt, and requested resolution.
Incorrect Address or Recipient Information
Contact LBC immediately after discovering an incorrect recipient name, telephone number, address, city, province, or postal code.
Whether information can be changed depends on:
- Shipment status
- Customs requirements
- Identity-verification rules
- Whether delivery has been attempted
- Whether the shipment was transferred to another provider
- Whether a fee applies
Do not publicly post the correct recipient information while asking for help.
Delivered but Not Received
If tracking shows delivered but the recipient does not have the shipment:
- Confirm the complete delivery address.
- Ask household members, neighbors, guards, reception desks, or building staff.
- Check whether LBC recorded a recipient name or delivery detail.
- Confirm whether delivery was made to a branch or pickup point.
- Contact LBC and request proof of delivery.
- Request a trace if the delivery cannot be verified.
- Submit written notice before the misdelivery deadline.
Do not publish the proof-of-delivery signature or recipient address in a public complaint.
LBC Shipping Rate Complaints
LBC rates can depend on:
- Origin
- Destination
- Air or sea service
- Box size
- Actual weight
- Dimensional weight
- Pickup service
- Customs handling
- Insurance or declared-value protection
- Promotional eligibility
- Additional services
Keep a screenshot or copy of the quote and compare it with the final receipt. Ask LBC to explain each difference rather than relying only on the total amount.
LBC Remittance and Money-Transfer Support
LBC also offers money-remittance services, but a remittance transaction is different from a cargo shipment.
A remittance complaint may involve:
- Recipient unable to collect funds
- Incorrect recipient information
- Transaction pending or canceled
- Identity-verification requirements
- Exchange-rate or fee questions
- Bank-account transfer delays
- Duplicate or unauthorized transactions
Use the support information on the remittance receipt, transaction confirmation, or official LBC remittance platform. Cargo tracking does not track a money-transfer transaction.
Privacy warning: Never publish a remittance reference number, recipient name, bank account, identification document, transfer amount, security answer, or collection code.
Fake LBC Support and Delivery Scams
Scammers may impersonate LBC through calls, texts, social-media messages, fake tracking links, payment requests, or delivery notices.
Warning signs include:
- A website address that imitates LBCExpress.com
- A message demanding gift cards or cryptocurrency
- A request for a password or one-time security code
- An unexpected customs payment to a personal account
- A request for remote access to a computer or phone
- A person claiming that a shipment contains illegal goods and demanding immediate payment
- A fake delivery message unrelated to an actual tracking number
- A request for complete bank or remittance information
Use the official LBC website, verified tracking page, branch locator, telephone number, and email address. Do not rely only on a number or link contained in an unsolicited message.
LBC Express Company and Corporate Information
LBC Express, Inc. is a Philippines-based courier, cargo, logistics, and remittance operating company. It is part of the LBC Express Holdings group.
- Operating company: LBC Express, Inc.
- Holding company: LBC Express Holdings, Inc.
- United States customer service: 1-800-338-5424
- Customer-care email: customercare@lbcexpress.com
- Global support mailing address: 10th Floor, Tower B, Two Ecom Center, Bayshore Avenue corner Harbor Drive, Mall of Asia Complex, Pasay, Metro Manila, Philippines
- U.S. written-claims address: 3563 Investment Boulevard, Suite 3, Hayward, CA 94545
The U.S. claims address is not necessarily a walk-in customer-service center, branch, package-return facility, or general corporate headquarters. Contact LBC before mailing property or original documents.
LBC Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows LBC with 0 out of 5 stars based on zero reviews.
No LBC reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, delivery-time patterns, lost-package reports, claim outcomes, branch experiences, or customer-service response trends to summarize.
The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as a zero-star rating assigned by LBC customers.
LBC Express Customer Service Frequently Asked Questions
What is the LBC Express USA customer service phone number?
LBC Express customer service in the United States can be reached at 1-800-338-5424.
What is the LBC customer service email?
LBC lists customercare@lbcexpress.com for customer-care assistance.
Does LBC have 24-hour customer service?
LBC’s current U.S. contact page does not publish guaranteed 24-hour live-agent support. The website and tracking tools can be accessed at any time, while telephone and branch availability may vary.
How do I track an LBC Balikbayan box?
Enter the tracking or shipment number on LBC’s official tracking page. Contact customer care if the tracking information does not update or does not explain the delay.
How do I file an LBC complaint?
Call 1-800-338-5424 or email customercare@lbcexpress.com. Include the tracking number, shipment date, origin, destination, problem, previous contacts, and requested resolution.
How do I file an LBC claim for damaged contents?
Preserve the box, packaging, damaged contents, photographs, receipt, bill of lading, and packing list. LBC’s current public terms state that the shipper must provide written notice within 30 days after delivery.
How long do I have to report a missing LBC package?
LBC’s current public terms state that written notice for non-delivery or misdelivery must be submitted within 90 days from the shipment date. Confirm the deadline shown in the applicable bill of lading.
Where do I send an LBC written claim in the United States?
LBC’s currently published claims address is 3563 Investment Boulevard, Suite 3, Hayward, CA 94545. Contact LBC before sending original documents or physical items.
How much does LBC pay for a lost box?
LBC’s current public terms state that liability for loss or damage is generally limited to $100 per box unless additional insurance was purchased. Coverage depends on the bill of lading, declared contents, proof of value, exclusions, and claim decision.
Can I ship cash in an LBC box?
No. LBC lists cash among its prohibited shipment contents.
Can I ship vitamins or medicine through LBC?
Some medicines, pills, vitamins, and supplements may be restricted or prohibited depending on the service and destination. Contact LBC before packing them.
Can I ship food in an LBC Balikbayan box?
Perishable goods are prohibited, and other food products may be subject to packaging, customs, agricultural, and destination restrictions. Confirm the exact item with LBC.
Why is my LBC box held by customs?
The shipment may require additional documents, identification, duties, taxes, inspection, product permits, or clarification of declared contents. Ask LBC what specific action is needed.
Can the recipient file the LBC claim?
LBC’s public claim terms refer to the shipper submitting written notice. The recipient should report the issue, preserve the package, and coordinate with the sender.
Where is LBC Express headquartered?
LBC Express is based in the Philippines. Its current global customer-support page lists a mailing address at Two Ecom Center in the Mall of Asia Complex in Pasay, Metro Manila.
Compare LBC With Other Shipping Companies
Customers comparing international shipping, tracking, claims, and delivery support may also find these CustomerServiceNumbers.com pages useful:
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information, complaint routes, telephone numbers, ratings, and customer reviews since 2004.
We are an independent consumer-help website and are not owned or operated by LBC Express, Inc., LBC Express Holdings, an LBC branch, customs authority, port, shipping carrier, remittance provider, bank, insurance company, delivery contractor, or government agency.
Our goal is to help customers identify the correct support route, document shipment problems, understand claim deadlines, protect private information, prepare a useful complaint, and report whether the issue was resolved.
Share Your LBC Customer Service Experience
Have you contacted LBC about a Balikbayan box, air-freight shipment, sea-freight shipment, delayed pickup, tracking problem, customs hold, damaged box, missing contents, lost shipment, written claim, rate dispute, branch complaint, delivery problem, or remittance issue?
Leave a review below and explain:
- Whether the shipment moved by air or sea
- The general origin and destination without publishing addresses
- Which LBC support route you used
- Whether a case or trace number was created
- How long the response took
- Whether a written claim was required
- What resolution was offered
- Whether the issue was resolved
Privacy warning: Do not publish tracking numbers, shipment labels, barcodes, packing lists, customs declarations, sender or recipient addresses, telephone numbers, email addresses, identification documents, signatures, claim numbers, payment information, remittance references, bank details, collection codes, or photographs containing private information.
Page Update Note
This LBC Express USA customer service page was updated on July 22, 2026, to verify the United States phone number and customer-care email, remove the unsupported 24/7 service claim, add official tracking, branch, pickup, and rate tools, distinguish LBC’s U.S. written-claims address from its Philippine customer-support mailing address, add complaint and escalation guidance, explain written-claim deadlines and the published liability limit, expand Balikbayan box, air-freight, customs, prohibited-item, remittance, and scam information, address the search phrase “LBC complaint,” and confirm that the live CustomerServiceNumbers.com page currently has no reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with LBC Express, Inc., LBC Express Holdings, any LBC branch, shipping agent, freight carrier, customs authority, port operator, delivery contractor, remittance provider, bank, insurer, payment processor, or government agency.
This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com cannot track shipments, locate boxes, change recipient information, clear customs, schedule pickups, approve claims, pay compensation, process remittances, accept packages, or extend contractual claim deadlines.
Phone numbers, email addresses, branch locations, service hours, shipping rates, delivery estimates, claim deadlines, liability limits, insurance options, prohibited-item lists, customs rules, addresses, and support procedures can change and may vary by route or service. Confirm important information through LBC’s official website, the current bill of lading, shipment receipt, insurance documents, customs authority, remittance receipt, or customer-service representative before taking action.