Reach Le Creuset Customer Service – Reviews And Complaints

I have a large skillet with glass cover. I have used it for a year or so and almost everything sticks. I clean it and same thing happens. what can I do to it? bought Thursday QVC

I have accumulated many Le Creuset products over many years. Two of these products have damage to the inside with the erosion of the enamel in a couple of spots where the cast iron is showing. I sent the photos to the company in Mexico in that I had always been told that there is a lifetime warranty. This erosion should not take place in that it certainly has not with some of my other Creuset products. After ten days, I received a response that they would not respect the warranty, in that the warranty is only good for ‘defective’ products recognized immediately after purchase! This is outrageous. Especially I see on the internet when the warranty has been questioned as ‘legitimate’ with a question mark, the writer posted a photograph of her pot with the same damage that mine suffers from, and interestingly received a completely new pot within a few weeks! Of course, there remains the question of – did the writer advised Le Creuset that they would be writing an article as to the legitimacy of their product warranties – so that they are one of the very few to receive a replacement and to have their warranty respected.

My reaction is that this company and its warranties are one huge scam. I am completely shocked and dismayed about this. It is a complete insult to the consumer. I will never purchase another Le Creuset product again and will do my best to alert other consumers of my dissatisfaction and the false advertising used by this company concerning their warranties.

Le Creuset, I have a Le Creuset orange e 6 quart dutch oven that beans was burned black in bottom I tried cleaning it out but could not be removed, and now its rusting on bottom of pan can not be fixed. Does it have a life time warranty on it?

Le Creuset, Ohhhhhhh my! I’m having the same problem! They haven’t responded to you yet??!! Figures! I’m really tired of all these reputable places not taking responsibility for issues with their products! I never put mine in the dishwasher and never use soap…I always use their “;expensive cleaner” for their really expensive pans and that didn’t save my large sized fry pan either! I’m livid. Soooo, I’m calling customer service…If I can find a phone number! This never should have happened to anyone’s pans! Period – No excuses Le Creuset!

I have a Screwpull Wine Bottle Opener that is probably 20 years old that I have replaced multiple screws in. Now the part that catches the cork and forces it off the screw has come loose. Where can I obtain this part?