Larson Doors Customer Service, Parts, Warranty and Reviews

If you need help with a Larson storm door, retractable screen, security door, replacement part, warranty claim, online order, return or installation problem, start with Larson Customer Support. Larson provides phone and live-chat assistance along with online warranty, parts, product-registration and troubleshooting resources.

Larson Manufacturing is known for storm doors, screen doors, retractable screens and security products. Larson is part of Fortune Brands Innovations, whose home-products portfolio also includes Therma-Tru, Fiberon, Fypon and other building-product brands.

Larson Replacement Parts

Larson sells replacement parts for many storm doors and screens through its current online parts system. Parts can include handles, closers, latches, screen components, frames, hardware and model-specific kits.

Before ordering a replacement part, identify:

• Door registration number
• Model or product number
• Approximate purchase date
• Door color and finish
• Part that is broken or missing
• Photos of the existing part when useful

Do not select a replacement based only on appearance. Larson has produced many door styles and revisions, and similar-looking components may not be interchangeable.

If Larson’s parts site cannot identify a matching component, call 1-888-483-3768 before ordering an unrelated part.

Larson Warranty Customer Service

Larson currently publishes several different warranties rather than one warranty covering every product. Depending on the model, current coverage includes:

• Larson Storm Door Lifetime Limited Warranty
• Larson Storm Door 10-Year Limited Warranty
• Platinum Security Warranty
• Brisa Retractable Screen Lifetime Limited Warranty
• Retractable Screen 5-Year Warranty
• Security Door Limited Lifetime Warranty

Check the warranty connected to the exact model. Current Larson product pages show that some storm doors carry a Lifetime Limited Warranty while other models carry a 10-Year Limited Warranty.

Larson’s current warranty information generally limits coverage to the original purchaser of qualifying products installed in an owner-occupied home in the United States or Canada. Proof of purchase may be required, and warranty coverage is not transferable.

How to File a Larson Warranty Claim

Start through the official Larson warranty page. Larson may request:

• Registration number
• Proof of purchase
• Product information
• Photo of the entire door
• Close-up photographs of the defect
• Photo showing Larson identification information
• Description of the problem
• Shipping and contact information

Do not dispose of the defective door or component while a claim is being reviewed unless Larson instructs you to do so.

Damage caused by modification, improper installation, misuse or certain acts of nature may fall outside warranty coverage. Labor, removal and reinstallation costs may also be excluded depending on the warranty.

Larson Door Return and Refund Policy

Larson’s current direct-purchase return policy generally requires customers to contact the company within 60 days after receiving an eligible item to obtain return approval.

For a standard return:

• The product must remain in its original condition and packaging.
• The item cannot have been installed, cut or modified.
• Doors generally cannot be returned after the packaging has been opened.
• Approved returns must be received within 60 days of approval.
• The customer is responsible for return shipping and damage occurring during return shipment.
• Platinum doors are currently subject to a one-time $150 return fee.

To begin an eligible LarsonDoors.com return, email returns@larsondoors.com with the order number, purchaser’s name and address and reason for the return.

Larson says refunds are normally issued to the credit card within seven business days after the returned item is received.

Larson Custom and Special-Order Doors

Measure carefully before placing a custom or special order. Larson says most online special-order and custom products enter production in less than 24 hours.

Because these doors are manufactured to the customer’s specifications, Larson’s current policy says they cannot be canceled, changed, returned or refunded.

Before ordering, verify:

• Door opening width and height
• Hinge side when applicable
• Color
• Handleset
• Glass or screen configuration
• Model
• Any custom dimensions or options

Larson Shipping Damage

Inspect a Larson delivery before discarding the packaging. Larson currently instructs customers to call within one week if shipping damage is discovered.

Photograph:

• The shipping carton
• Shipping label
• Damaged area
• The entire door or product
• Any damaged hardware or glass

Keep the box and packing materials until Larson or the retailer tells you they are no longer needed.

Larson Storm Door Troubleshooting

Larson’s current Support Center includes troubleshooting for common storm-door problems involving:

• Doors that close too fast or too slowly
• Doors that do not close completely
• Closer adjustment
• Handlesets and deadbolts
• Glass and screen removal
• Retractable screens
• Torn screen mesh
• Squeaking doors
• Cleaning and maintenance
• Replacement parts

Search by the exact problem before disassembling the door. A closer adjustment, latch problem or retractable-screen issue may have a model-specific procedure.

Larson Retractable Screen Support

Larson provides separate troubleshooting for Brisa and other retractable-screen products. Common issues include screens that do not retract, bind in their tracks, close unevenly or fail to seal correctly.

Check the track for debris and review the model-specific instructions before forcing a screen mechanism. Damaged mesh, guides, handles or other components may be replaceable.

Current Larson documentation for several retractable-screen products also lists 1-888-483-3768 as the homeowner support number for installation questions, missing parts and replacement parts.

Larson Door Installation Problems

Many Larson storm doors are intended for homeowner installation, but an incorrectly measured or installed door can create problems with closing, latching, weather sealing and warranty claims.

Before starting installation:

1. Confirm the opening dimensions.
2. Verify the door model and size.
3. Read the complete installation instructions.
4. Identify left- or right-hand hinging when required.
5. Confirm that all hardware is included.
6. Keep the registration information and receipt.

If a retailer or contractor installed the door, distinguish an installation-workmanship complaint from a manufacturing defect. Larson can evaluate the product and warranty, while the installer or retailer may need to address installation workmanship.

Who Owns Larson Doors?

Fortune Brands acquired Larson Manufacturing in December 2020. Larson is now part of Fortune Brands Innovations and remains one of the company’s active outdoor-building-product brands.

Fortune Brands currently groups Larson storm doors and retractable screens with outdoor brands including Therma-Tru, Fiberon, Fypon and Solar Innovations.

Fortune Brands Innovations moved to a consolidated corporate headquarters campus in Deerfield, Illinois in 2025. Its current corporate address is 1 Horizon Way, Building N, Deerfield, IL 60015.

Corporate headquarters should not be used in place of Larson Customer Support for replacement parts, warranty claims or troubleshooting.

Larson Doors Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating for Larson Doors based on 2 visible customer reviews.

Both visible reviews describe difficulty obtaining support. A 2022 reviewer reported repeatedly encountering a wait time of more than 30 minutes while trying to obtain help for a defect in a storm-door glass panel. A 2015 reviewer similarly complained about extended hold times while trying to obtain replacement parts.

With only two visible reviews, both of them several years old, this is not enough evidence to say that current Larson customers generally experience the same problem. The supported CSN review theme is limited to those two reviewers reporting difficulty reaching support and obtaining assistance with defects or replacement parts.

If you recently contacted Larson, leave a review below describing the product, problem, support route used, approximate wait or response time and whether the issue was resolved. Do not publish order numbers, home addresses, registration numbers or other private information.

Related Door and Home Improvement Customer Service Pages

• Andersen Windows and Doors customer service and warranty help
• Lowe’s customer service, orders, returns and installation help
• Menards customer service, store purchases and home improvement support

Frequently Asked Questions

What is the Larson Doors customer service phone number?

Call Larson Customer Support at 1-888-483-3768.

What happened to the old 1-800-352-3360 Larson number?

Older Larson warranty materials and directories list 1-800-352-3360, but Larson’s current website now publishes 1-888-483-3768 as its customer-support number.

What are Larson customer service hours?

Larson currently provides phone support Monday-Friday from 7:30 a.m.-4:30 p.m. Central Time and Saturday from 9:00 a.m.-2:00 p.m. Central Time. Live chat is available Monday-Friday during the weekday support hours.

How do I order Larson replacement parts?

Use the replacement-parts section at LarsonDoors.com. Have the door registration number available so Larson can identify compatible parts.

How do I file a Larson warranty claim?

Use Larson’s online Warranty Claim system. Be prepared to provide the registration number, proof of purchase, photos and information about the defect.

Does Larson have a lifetime warranty?

Some current Larson products carry a Lifetime Limited Warranty, while others have a 10-year, five-year or other limited warranty. Check the warranty for the exact door or screen model.

Can I return a Larson door?

Eligible standard direct purchases may be returned under Larson’s current return policy when the product remains unopened, uninstalled, unmodified and otherwise meets the policy requirements. Contact Larson within 60 days of receipt for approval.

Can I return a custom Larson storm door?

Generally no. Larson says special and custom orders enter production quickly and cannot be canceled, changed, returned or refunded.

What should I do if my Larson door arrives damaged?

Photograph the packaging and damage and contact Larson promptly. The current return policy says shipping damage should be reported within one week of delivery.

Who owns Larson Doors?

Larson is owned by Fortune Brands Innovations. Fortune Brands acquired Larson Manufacturing in December 2020.

Where is Larson Manufacturing located?

Larson Manufacturing has long been headquartered in Brookings, South Dakota, with published Larson materials identifying 2333 Eastbrook Drive, Brookings, SD 57006.

Is CustomerServiceNumbers.com affiliated with Larson?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access a Larson order, determine warranty coverage, send replacement parts, authorize a return or repair a storm door.

Why Trust This Larson Doors Contact Guide?

The current Larson customer-service number and hours, replacement-parts system, warranty routes, return policy, ownership and Fortune Brands corporate information on this page were checked against current Larson and Fortune Brands Innovations resources. Both visible CSN customer reviews were also read before describing customer feedback.

Share your experience: If you contacted Larson about a storm door, retractable screen, missing part, warranty claim, return, installation problem or defective product, leave a review below describing the support route, response time and resolution. Keep order, registration, address and payment information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Larson Manufacturing, Fortune Brands Innovations, Andersen, Lowe’s, Menards or any Larson retailer or installer. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Larson does not provide customer support through this website.