Andersen Windows Customer Service, Warranty and Reviews

Andersen Windows & Doors manufactures windows, patio doors, entry doors, storm doors, screens, hardware and replacement parts. Customers may need assistance with product identification, warranty coverage, broken components, replacement parts, installation concerns, dealer orders or an installed window or door that needs service.

The correct support route depends on the product and whether the concern involves the Andersen product, the selling dealer or the installation work. Andersen Windows & Doors and Renewal by Andersen are related businesses, but they use different customer-service channels.

Department hours and holiday schedules can change. Confirm current availability on Andersen’s official contact page before calling.

How to Contact Andersen Windows Customer Service

Call 1-888-888-7020 for warranties, replacement-part assistance and general questions about Andersen windows and patio doors. Andersen also provides a message form and online chat through its official contact page.

The previously published Support@AndersenWindows.com address is not included on Andersen’s current contact page. Use the official form instead of relying on an unverified email address.

Choose the Correct Andersen Support Route

• Existing Andersen window or patio door: Call 1-888-888-7020 for product questions, parts and warranty assistance.
• Installed product needing repair: Use Andersen’s installed-product service page.
• Storm or screen door: Call 1-800-933-3626. Storm-door support is handled separately from ordinary window and patio-door support.
• Yale Assure Lock or connected product: Call 1-855-337-8806.
• New product, showroom or dealer: Call 1-800-426-4261 or use the Andersen dealer locator.
• Replacement part: Visit the Andersen Parts Store.
• Wrong size, color, quantity or dealer delivery: Start with the dealer or retailer that accepted the order.
• Installation workmanship: Contact the installer or contractor responsible for the work and review the installation agreement.
• Renewal by Andersen project: Call Renewal by Andersen at 1-800-441-1109.

What to Have Ready Before Calling Andersen

Product identification is especially important because warranty coverage, replacement components and service instructions can vary by series, manufacturing date and product configuration.

• Product ID or glass-logo information
• Window, patio-door or storm-door series
• Approximate purchase and installation dates
• Dealer, retailer or contractor name
• Receipt, invoice, order confirmation or installation agreement
• Warranty registration or previous claim information
• Photographs of damage, missing components or installation concerns
• Measurements when Andersen requests them
• Dates, representative names and case numbers from earlier contacts
• A concise description of the requested repair, replacement or other resolution

Products manufactured from 2007 forward commonly have a Product ID label. Its location varies by product, but it may be found near the top of an open window frame, on a door frame or in information etched near the glass logo. Andersen’s Identify Your Product tool can help locate the correct information.

Andersen Warranty Claims

Warranty terms depend on the product line, components, manufacturing date, installation and warranty document that applies to the product. Andersen’s current FAQ states that non-coastal product warranties generally provide 20 years of coverage for standard glass and 10 years for non-glass components. Coastal products and certain specialized products may have different terms.

Andersen also says installations performed by an Andersen Certified Contractor have a separate two-year installation warranty. That installation coverage is different from the manufacturer’s product warranty.

Customers should review the applicable document on Andersen’s official warranty page before assuming that a repair, replacement part, labor charge or service visit is covered.

How to Start a Warranty Claim

1. Identify the Andersen product and series.
2. Locate the receipt, installation date and product information.
3. Photograph the reported defect or failed component.
4. Review the warranty document for that product and manufacturing period.
5. Contact the Andersen Certified Contractor who installed the product or call Andersen at 1-888-888-7020.
6. Ask for a case or claim number and record any documentation Andersen requests.
7. Confirm whether parts, labor, shipping and service visits are covered separately.

A transferable warranty does not mean every part and labor expense is covered for the same period. The written warranty controls the actual claim.

Dealer, Delivery and Installation Problems

Andersen products are sold through independent dealers and retailers, including Home Depot. Responsibility can depend on which organization accepted the order and performed the installation.

• Incorrect size, color or quantity: Contact the selling dealer or retailer first. Andersen’s FAQ directs customers with incorrectly supplied windows or doors back to the dealer or Home Depot store where the products were purchased.
• Delivery date or delayed order: Ask the selling location for the current estimated delivery date and written order status.
• Manufacturing defect: Contact Andersen and provide the product information, purchase record and photographs.
• Installation damage or workmanship: Contact the contractor responsible for the installation and review the labor warranty or service agreement.
• Missing or incorrect replacement part: Retain the packaging, part number and shipping records before contacting the Parts Store or product support.

Customers who purchased through a major home-improvement retailer can also review the CSN pages for Home Depot customer service and Lowe’s customer service.

How to Escalate an Andersen Complaint

1. Identify the responsible company. Determine whether the issue concerns the Andersen product, dealer order, retailer delivery, contractor installation, storm door or Renewal by Andersen project.
2. Document the problem. Save receipts, photographs, product information, delivery paperwork, installation agreements and earlier correspondence.
3. Use the appropriate support number. Calling the wrong Andersen division can cause unnecessary transfers and delays.
4. Request a case number. Keep the number with the date, representative’s name and promised next action.
5. Ask for a clear resolution. State whether you are requesting inspection, missing parts, repair, replacement, reimbursement or a written coverage decision.
6. Request supervisor review. If the first representative cannot resolve the matter, ask for escalation and a written explanation of the next step.
7. Follow up in writing. Use Andersen’s official contact form so there is a dated record of the complaint.
8. Use corporate contact only when appropriate. Unresolved matters may be summarized in writing to Andersen Corporation, 100 4th Avenue North, Bayport, MN 55003. Do not send original receipts or irreplaceable documents.

Andersen Windows vs. Renewal by Andersen

Andersen Windows & Doors sells products through dealers, retailers and contractors. Renewal by Andersen is Andersen Corporation’s full-service replacement-window division. Renewal by Andersen generally manages the consultation, product, installation and service process through its own network.

If a contract, invoice, installation vehicle or warranty document says Renewal by Andersen, call 1-800-441-1109. Andersen provides a detailed comparison of Andersen Windows and Renewal by Andersen.

Window and Door Safety

A window, patio door or storm door with broken glass, failed locks, damaged balances, broken sash components or defective operating hardware may present a safety risk. Avoid forcing a jammed product or attempting a repair that requires handling heavy glass without the proper instructions and equipment.

Andersen advises repairing broken sash locks, balances and operating components promptly. It also warns that insect screens are designed for ventilation and insect control, not fall prevention. Review Andersen’s window and door safety guidance for fall prevention, emergency egress, broken-glass handling and maintenance information.

Andersen Windows Reviews and Complaints

CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 based on seven reviews. The visible reviews were submitted between July 2014 and August 2016, so they represent a small and older sample rather than a current companywide measure of Andersen service.

One reviewer described a helpful representative who patiently identified the correct replacement part for a broken sliding-door lock. Other reviewers reported order errors, delayed technician contact, missing parts, failed window seals, broken sash components, patio-door hardware problems, unavailable storm-door parts, frame damage and concerns about product construction.

Every visible review currently displays three stars even though the written experiences vary substantially. Readers should consider the review text, age and specific product involved instead of relying only on the displayed average.

Andersen Windows Customer Service FAQs

What is the Andersen Windows customer-service number?

Call 1-888-888-7020 for Andersen windows and patio doors, including warranties, replacement parts and general product questions.

What are Andersen’s customer-service hours?

Andersen lists window and patio-door telephone support Monday through Friday from 7:00 a.m. to 5:30 p.m. Central Time and Saturday from 8:00 a.m. to 3:00 p.m. The department is closed Sunday.

How do I contact Andersen about a storm door?

Call Andersen storm-door support at 1-800-933-3626.

How do I order Andersen replacement parts?

Use the official Andersen Parts Store or call window and patio-door support. Identify the product before ordering because visually similar components may not be interchangeable.

Who handles an incorrectly ordered Andersen window?

Start with the dealer, contractor or Home Depot store that accepted the order. Keep the written specifications, measurements, order confirmation and photographs of the delivered product.

Does Andersen’s warranty cover labor?

Coverage depends on the applicable warranty. Product, component, glass, shipping, labor and installation coverage may have different terms. Review the warranty document before assuming a service visit or installation expense is covered.

Is Renewal by Andersen the same customer-service department?

No. Renewal by Andersen is the full-service replacement-window division of Andersen Corporation and uses separate support. Call Renewal by Andersen at 1-800-441-1109.

Can I leave an Andersen review on this page?

Yes. CustomerServiceNumbers.com provides an independent rating and review section. Do not include complete product IDs, serial numbers, claim numbers, order details, contact information or other private information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with Andersen Corporation, Andersen Windows & Doors, Renewal by Andersen, EMCO, Home Depot, Lowe’s or any dealer or contractor.

Andersen does not provide customer support through this website. Contact Andersen or the responsible retailer, dealer or installer directly for product, warranty, repair, order and installation assistance.