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Reach Ancestry.com Customer Care

1-800-262-3787

Eric Strand

Reach Ancestry.com Customer Care

Customer Service Contact Information For Ancestry.com 1-800-262-3787

Ancestery.com Customer Service

Rated 3.0 out of 5
May 15, 2014

I received an email on March 7 saying that my DNA sample was received by you and that and I would be sent the results in 6 to 8 weeks. It has been longer than that and, I have not received them. Can you tell me why there has been a delay ?

Thank you.

Avatar for Edward
Edward
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 325 reviews)

Ancestery.com Customer Service

Rated 3.0 out of 5
May 15, 2014

I received an email on March 7 saying that my DNA sample was received by you and that and I would be sent the results in 6 to 8 weeks. It has been longer than that and, I have not received them. Can you tell me why there has been a delay ?

Thank you.

Avatar for Edward
Edward