Fiverr customers and freelancers may need support with an order that was not delivered as expected, a cancellation, refund, account login problem, disabled account, seller payout, payment issue, suspicious message or dispute with another Fiverr user. Fiverr provides most customer service through its online Help Center, account tools and Resolution Center rather than through a public customer-service telephone number.
How to Contact Fiverr Customer Service
- Fiverr Customer Support: Available 24/7 through the Fiverr Help Center
- Contact Support: Sign in and use the Contact us option at the bottom of the Help Center
- Order Disputes: Use the Resolution Center from the applicable Fiverr order
- Disabled or Restricted Account Email: support@fiverr.com from the registered account email
- Account Access Help: Fiverr Account Access
- Refund Help: Fiverr Refunds
- Freelancer Withdrawal Help: Fiverr Earnings and Payout Methods
- Official Website: Fiverr.com
Best Fiverr Support Route by Issue
- Order is late or not delivered: Open the applicable order, review its status and use the Resolution Center when available.
- Work is not what you ordered: Keep the original Gig or custom-offer terms, messages and delivery files, then request revisions, cancellation or support as appropriate.
- Want to cancel an active order: Use the Resolution Center from the order page.
- Canceled order but money is in Fiverr Balance: Use Fiverr’s refund process to request return to the original payment provider when eligible.
- Cannot access your account: Use Fiverr’s password and account-recovery process.
- Account disabled or restricted: Review the notice and contact Customer Support from your registered email address.
- Seller payout is pending: Check the Earnings page, clearance period and selected withdrawal method.
- Report another user or prohibited service: Use Fiverr’s built-in reporting tools.
- Suspicious Fiverr message: Do not provide credentials, payment information or authentication codes. Report the message through Fiverr.
- Unfamiliar Fiverr-related card charge: Review Fiverr Billing and payments, invoices and orders before deciding whether the transaction is unauthorized.
Fiverr Order Problems and the Resolution Center
Fiverr’s Resolution Center is designed to help clients and freelancers resolve active-order problems before Customer Support has to intervene. Access it from the applicable order page.
Current Resolution Center options can depend on whether you are the client or freelancer and on the status of the order. They may include requesting an order update, extending the delivery date, requesting cancellation or proposing another available resolution.
When a Resolution Center request is submitted, Fiverr sends it directly to the other party. The recipient generally has 48 hours to accept or decline it. Fiverr states that if no action is taken within that period, the request is automatically accepted.
Canceling a Late Fiverr Order
A client may have additional cancellation rights when order requirements have not yet been submitted or a freelancer is more than 24 hours past the expected delivery time without an agreed extension.
Completed and already-canceled orders cannot be handled through the Resolution Center. For those orders, use Fiverr Customer Support.
Before Requesting a Cancellation
Keep a copy of:
- The original Gig description or custom offer
- Your stated project requirements
- Messages exchanged through Fiverr
- Delivery files
- Revision requests
- Delivery and extension dates
- Any previous Resolution Center request
Keeping communication inside Fiverr gives the platform a clearer record to review if the order later requires support.
Fiverr Refunds After an Order Is Canceled
Canceling a Fiverr order does not necessarily mean the money immediately returns to the original card or PayPal account.
Fiverr currently credits canceled-order funds to the customer’s Fiverr Balance by default. That balance can be used toward another Fiverr purchase.
If you want eligible funds returned to the original payment provider instead:
- Wait until the order cancellation has been completed.
- Sign in to Fiverr.
- Open Billing and payments.
- Go to Available balances.
- Select Request a Refund when that option is available.
- Keep the confirmation until the refund appears on the original payment account.
Fiverr can generally return a refund only to the payment source originally used for the purchase. It cannot normally redirect the refund to a different credit card or PayPal account.
Fiverr says refunds to PayPal and payment cards are usually completed within 10 business days, depending on processing by the payment provider.
Fiverr Credits are different from refundable canceled-order funds. Fiverr Credits cannot be transferred back to a payment provider.
Partial Fiverr Refunds
Some active Fiverr orders may qualify for a partial refund. Under Fiverr’s current rules, an eligible active order must generally be worth more than $50. The minimum partial refund is $5 and the maximum is 60% of the original order price.
Completed-order partial refunds cannot be handled through the ordinary active-order Resolution Center process and require Customer Support review.
Fiverr Account Login and Recovery Help
If you forgot your password, begin with the password-reset option on the Fiverr sign-in page. If you no longer have access to the email address or telephone number associated with the account, Customer Support may be able to help after verifying that you own the account.
Information Fiverr may use to verify ownership depends on whether you are a client or freelancer. Have your Fiverr username, original account email and other account information available, but provide sensitive verification information only through Fiverr’s official support process.
Fiverr currently limits support-assisted changes to one security detail within a 24-hour period after ownership has been verified.
Lost Access to Your Registered Email or Phone
Use Fiverr’s account-access instructions. Contacting support from the registered email address is the fastest verification route when that account is still accessible.
If Fiverr restores access, review your:
- Password
- Registered email address
- Phone number
- Security question
- Two-factor authentication
- Connected devices
Disabled, Restricted or Suspended Fiverr Accounts
Fiverr may restrict or suspend an account for policy violations, payment disputes, verification problems, missing financial information or other account-specific reasons.
If your account is restricted or disabled:
- Read the complete notification from Fiverr.
- Complete any requested identity, tax or financial verification.
- Review the applicable Terms of Service or Community Standards issue.
- Contact Customer Support from your registered email address at support@fiverr.com when instructed.
- Do not create additional Fiverr accounts in an attempt to bypass the restriction.
Fiverr’s current enforcement process says a restricted account may remain restricted for 60 days before being permanently suspended.
For a permanently suspended freelancer with eligible funds remaining in the account, Fiverr generally requires a 90-day waiting period before withdrawal.
Appealing a Fiverr Decision
Fiverr allows users to appeal eligible enforcement decisions through Customer Support. Current guidance states that the appeal should normally be filed within six months of receiving the enforcement notification.
Include the relevant report or support-ticket information and explain specifically why you believe the decision should be reconsidered.
Fiverr Seller Earnings and Payout Help
A seller payment is not immediately withdrawable when an order is completed. Fiverr uses a clearance period before earnings become available.
- Standard freelancers: Earnings generally become available 14 days after order completion.
- Seller Plus, Top Rated Seller and Pro Talent: Current clearance period is generally seven days.
Once earnings become available, eligible withdrawal methods can include PayPal and Payoneer-related options depending on the freelancer’s location and account.
Use Fiverr’s payout-method guidance if earnings have cleared but cannot be withdrawn.
Fiverr Chargebacks and Payment Disputes
For a recognized Fiverr purchase where the disagreement concerns delivery, quality, cancellation or a refund, use the Fiverr order, Resolution Center and Customer Support processes first.
Fiverr’s current policies warn that filing an outside payment dispute or chargeback instead of using its internal dispute process can result in account warnings or restrictions.
A genuinely unauthorized payment is different. If you cannot match the charge to any authorized Fiverr activity after reviewing your orders, invoices and account history, contact Fiverr through its official support system and contact the financial institution that issued the affected card or account promptly.
FIVERREU NICOSIA CY on a Statement
A card or bank statement may display a Fiverr-related transaction as FIVERREU NICOSIA CY, FIVERR EU NICOSIA or similar wording. This can relate to Fiverr’s Cyprus payment entity and does not necessarily indicate where the freelancer was located.
If you are trying to identify the transaction, see the related FIVERREU NICOSIA CY charge guide on ChargeOnMyCard.com.
Before treating an unfamiliar entry as unauthorized, compare the amount and date with:
- Fiverr Billing history
- Invoices
- Active and completed orders
- Custom offers and order extras
- Hourly or recurring work
- Fiverr Pro activity
- Seller Plus or Fiverr Ads charges when applicable
- Other authorized users of a business payment method
Fiverr Account Security and Fake Support Messages
Be cautious of websites, advertisements, social-media messages, texts or emails claiming to provide a Fiverr customer-service telephone number.
Fiverr states that Customer Support will never ask for your password. Fiverr also warns that its representatives will not ask users to scan a QR code, provide a credit card to verify an account or submit payment information simply to receive a payment.
Warning signs include:
- A link to a website that is not Fiverr.com
- A QR code claiming account verification is required
- A request for your password or login credentials
- A request for a verification code
- A request to install software
- A request to move payment outside Fiverr
- An unexpected request for card or banking information
Use Fiverr’s built-in report option for suspicious messages and manually open Fiverr.com rather than following an uncertain link.
How to Escalate a Fiverr Customer Service Complaint
- Use the order page first for an order dispute. Keep the transaction connected to the correct order.
- Use the Resolution Center when available. Explain the requested resolution clearly.
- Save evidence. Keep Gig descriptions, custom offers, messages, delivery files, screenshots, invoices and cancellation records.
- Contact Customer Support. Use the Contact us option in the official Help Center when self-service tools do not resolve the issue.
- Keep the existing support case. Reply with a short timeline and the requested outcome rather than creating repeated tickets for the same issue.
- Use specialized account routes. Restricted or disabled accounts should follow the instructions in Fiverr’s notice and account-access guidance.
- Document the final response. Save any promised refund, payout, account review or other resolution until it has been completed.
About Fiverr
Fiverr is an online marketplace connecting clients with freelancers and professional-service providers. Fiverr categories include graphic design, digital marketing, writing, video, programming, consulting, AI services, business services and other professional work.
Fiverr International Ltd. is headquartered in Tel Aviv, Israel. Current Fiverr legal terms list Fiverr International Ltd. at 8 Kaplan St., Tel Aviv 6473409, Israel, and Fiverr Inc. at 26 Mercer St., New York, NY 10013 for U.S. payment-related operations.
These corporate addresses are not substitutes for the Fiverr Help Center and should not be treated as walk-in customer-service locations.
Fiverr Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating based on 3 visible Fiverr reviews.
All three visible reviews are historical reports from 2015. Each reviewer described difficulty finding a way to contact Fiverr customer support. One customer wanted help stopping a Gig that was not what was ordered, another reported not receiving a product and wanted a refund, and another wanted assistance locating a previous seller so the seller could be added to Favorites.
Because these are three older customer experiences, they should not be treated as a measure of Fiverr’s current customer-service performance. Fiverr now publishes an online Help Center and states that Customer Support is available 24/7 through its official support system.
If you have contacted Fiverr more recently, you can leave a firsthand review below. Helpful reviews explain:
- Whether you were a client or freelancer
- Whether the issue involved an order, refund, payout, account restriction or login problem
- Which Fiverr support route you used
- Whether a support case was created
- How long the response took
- What Fiverr said it would do
- Whether the issue was ultimately resolved
Protect your privacy: Do not post your Fiverr password, account email, order number, ticket number, private messages, PayPal email, Payoneer ID, bank information, card information, security-question answers, verification codes, tax information or identity documents in a public review.
Fiverr Customer Service Frequently Asked Questions
What is the Fiverr customer service phone number?
Fiverr does not currently promote a universal public customer-service telephone number for routine client, freelancer, order, refund or account support. Use the official Fiverr Help Center.
Is Fiverr Customer Support available 24 hours?
Yes. Fiverr currently states that its Customer Support team is available 24/7 through the Help & Support Center.
How do I contact a real person at Fiverr?
Sign in to Fiverr, open the Help Center and use the Contact us option at the bottom of the page. The available support flow can depend on the issue.
What is Fiverr’s customer service email?
Fiverr publishes support@fiverr.com for certain account-access situations, including disabled or restricted accounts. For ordinary orders, refunds and marketplace support, the Help Center and logged-in support flow are the preferred routes.
How do I cancel a Fiverr order?
Open the active order and use the Resolution Center when available. The other party generally has 48 hours to accept or decline a request. Completed orders cannot be canceled through the Resolution Center.
Does a canceled Fiverr order automatically refund my card?
No. Fiverr generally credits canceled-order funds to your Fiverr Balance first. You can separately request an eligible refund to the original payment provider.
How long does a Fiverr refund take?
Fiverr says card and PayPal refunds are usually completed within 10 business days after processing, depending on the payment provider.
How long does Fiverr hold seller earnings?
Standard freelancer earnings generally become available 14 days after the order is completed. Seller Plus, Top Rated Seller and Pro Talent freelancers currently have a seven-day clearance period.
Can I appeal a disabled or suspended Fiverr account?
Eligible enforcement decisions can be appealed through Customer Support. Fiverr currently says appeals generally must be submitted within six months of the enforcement notification.
What is FIVERREU NICOSIA CY on my statement?
The descriptor is associated with Fiverr billing through its Cyprus payment operations. Check your Fiverr invoices, Billing history and orders before deciding whether a transaction is unfamiliar or unauthorized.
Where is Fiverr headquartered?
Fiverr International Ltd. is headquartered at 8 Kaplan St., Tel Aviv 6473409, Israel. Current Fiverr legal terms list Fiverr Inc. at 26 Mercer St., New York, NY 10013 for U.S. payment-related operations.
Related Fiverr Customer Service and Billing Resources
- PayPal Customer Service – payment, refund, account and transaction help involving PayPal.
- Etsy Customer Service – buyer, seller, marketplace, order and refund support.
- Amazon Customer Service – marketplace, order, payment and refund help.
- Facebook Customer Service – account recovery, business-page and online-platform support.
- FIVERREU NICOSIA CY Charge – identify a Fiverr-related card or bank statement charge.
- Official Fiverr Help Center
- Fiverr Resolution Center Help
- Fiverr Refund Guidance
About This Page
Updated August 20, 2026. CustomerServiceNumbers.com reviewed Fiverr’s current 24/7 online support route, Resolution Center, cancellation and refund procedures, account-access guidance, seller payout periods, account restrictions and appeals, security guidance, current legal addresses and all three visible CustomerServiceNumbers.com Fiverr reviews.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Fiverr International Ltd., Fiverr Inc., Fiverr Limited or any Fiverr freelancer. We cannot access a Fiverr account, cancel an order, process a refund, restore an account, remove a restriction, release seller earnings or modify a Fiverr support case.
Fiverr support options, marketplace policies, refund procedures, payout periods and account-enforcement rules can change. Verify account-specific requirements through Fiverr’s current Help Center and preserve your order, payment and support records until the issue is resolved.
