eTVnet subscribers may need help with a recurring charge, cancellation, automatic renewal, refund request, account login, payment problem, streaming error, device activation or another subscription issue. eTVnet currently provides telephone, email and online support, despite older listings that describe the service as online-support only.
eTVnet Customer Service Phone Number and Support
- eTVnet Toll-Free Number Listed on Contact Page: 1-855-961-4571
- Alternate Toll-Free Number Currently Displayed by eTVnet: 1-855-879-1881
- Toronto: 1-647-370-7642
- New York: 1-347-751-6020
- Email: support@etvnet.com
- Help and Live Chat: eTVnet Help
- Contact Page: eTVnet Contact Us
- Website: eTVnet.com
Support-hours note: eTVnet’s current official support pages do not publish verified general customer-service hours. Older listings claiming 24/7 support should not be relied upon unless eTVnet confirms that schedule.
Why Are Two eTVnet Toll-Free Numbers Listed?
eTVnet’s current website is inconsistent about its U.S. toll-free number. The dedicated Contact page lists 1-855-961-4571, while other current areas of the site display 1-855-879-1881.
Because both numbers currently appear on eTVnet.com, CustomerServiceNumbers.com is not treating either number as obsolete without confirmation from eTVnet. Start with the dedicated Contact-page number. If it does not connect, use email, live chat or the alternate number published on eTVnet’s own website.
What Is eTVnet?
eTVnet is an internet streaming service focused primarily on Russian-language television, movies, series, news, sports and other programming. Ethnic Television Network says the service was established in 2004.
eTVnet’s current Terms identify the company as Matvil Corp., registration number 1634808, using the business name Ethnic Television Network and registered in Toronto, Ontario, Canada.
Best eTVnet Support Route by Problem
- Cancellation or automatic renewal: Use Account Details, email, live chat or customer service by telephone.
- Refund request: Contact customer support and provide the relevant subscription and transaction information privately.
- Billing problem: Check Account Details and payment history before contacting support.
- Login problem: Use eTVnet’s account and password help or contact support.
- Streaming problem: Identify the device, app and connection involved before contacting technical support.
- Device activation: Follow eTVnet’s device-specific instructions.
- Privacy or account deletion: Contact eTVnet through support email, live chat or its customer-service numbers.
What to Have Ready Before Contacting eTVnet
- Your eTVnet username or account login
- Email address connected to the account
- Subscription plan involved
- Billing or transaction date and amount
- Device type and model for a streaming problem
- App version when available
- Error message or error code
- Date the problem began
- Previous support correspondence
- The resolution you are requesting
Provide account and payment details only through eTVnet’s official private support channels. Do not publish them in a public review.
How to Cancel eTVnet
eTVnet’s current Refund Policy says customers can request cancellation through the Account Details page or by contacting Customer Support by telephone, email or live chat.
For a monthly subscription, cancellation normally becomes effective on the next billing date. The current billing period remains payable in full, and eTVnet says it ordinarily does not provide a prorated refund or credit for unused time during that billing period.
After requesting cancellation:
- Save the cancellation request or chat transcript.
- Record the date the request was submitted.
- Confirm the expected final billing date.
- Check Account Details for the subscription status.
- Keep any cancellation confirmation from eTVnet.
Simply stopping use of eTVnet, deleting an app or turning off a streaming device does not by itself cancel the subscription.
How to Stop eTVnet Automatic Renewal
eTVnet subscriptions may renew automatically. The current Refund Policy says customers can request cancellation of automatic renewal through Account Details or by contacting support by telephone, email or live chat.
Turning off automatic renewal affects the next renewal. It does not automatically cancel the paid subscription period already in progress or create a right to a refund for unused time.
eTVnet Refund Policy
eTVnet’s July 2026 Refund Policy states that payments and unused portions of paid subscription periods are generally non-refundable except where required by applicable law.
However, eTVnet says it may review an individual request for a partial refund, account credit or another resolution in exceptional circumstances. A request does not guarantee approval.
For an annual or semi-annual plan, eTVnet says any approved partial refund may first be recalculated using the corresponding full standard monthly rate for the months already used. Only a remaining balance, if any, may then qualify for the approved refund or credit.
Contact support@etvnet.com, live chat or customer service before assuming that a particular refund amount will be issued.
Can You Pause an eTVnet Subscription?
eTVnet’s policies distinguish monthly service from longer prepaid subscriptions.
Customers can contact support about suspending or resuming monthly service. The current Refund Policy states that temporary suspension is not available for annual or semi-annual subscriptions.
If you prepaid for a longer period and need to stop using the service early, contact eTVnet before making assumptions about a refund or account credit.
eTVnet Free Trial
eTVnet currently advertises a 14-day free-access period for eligible new subscriptions after registration and selection of a paid plan.
Its current terms state that this free period is not offered from December 15 through January 15 and may also be unavailable during major sporting events.
Review the terms presented during signup and note the billing date before beginning a trial. Do not assume that deleting an app before the trial ends automatically cancels a subscription.
eTVnet Billing and Payment Problems
If you do not recognize an eTVnet charge or believe the amount is incorrect, first sign in and review the subscription plan, billing date and payment history.
When contacting support, provide the transaction date, amount and account login privately. Do not send complete card numbers or bank credentials through public forums or reviews.
eTVnet currently accepts major credit cards and publishes additional payment methods on its official Payment Options page.
eTVnet’s terms provide for automatic recurring payments when a customer authorizes a payment method for a subscription. A payment problem can result in suspension or termination of access.
eTVnet Streaming and Device Help
eTVnet supports viewing on multiple types of devices, including Smart TVs, smartphones, tablets and Android-based streaming devices. Its support site also publishes device-specific instructions for platforms such as Roku and Android.
Before contacting technical support:
- Confirm that the eTVnet account is active.
- Check whether other internet-connected services work on the same device.
- Restart the streaming device and home internet equipment when appropriate.
- Confirm that the correct eTVnet account is signed in.
- Update or reinstall the official app when the device instructions recommend doing so.
- Record any error message or activation code.
- Tell support the exact device model and connection method.
Use the official eTVnet on TV page for current device options and setup instructions.
eTVnet Account and Privacy Help
eTVnet’s privacy policy says customers can review and edit personal information through the customer portal. Customers having difficulty accessing that information can contact the support center.
The policy also states that account-deletion requests can be made through support@etvnet.com, live chat or customer-service telephone numbers. eTVnet may retain certain information when required or permitted by law.
Do not share your password or one-time SMS account-verification code in a public review, social-media post or unsolicited message.
eTVnet Corporate and Business Information
eTVnet’s current official materials identify:
Matvil Corp. / Ethnic Television Network
312 Dolomite Dr., Unit 215
Toronto, Ontario M3J 2N2
Canada
eTVnet’s Terms identify Matvil Corp. as the company providing the service and state that it is registered in Toronto, Ontario.
The address should not be treated as a confirmed public walk-in customer-service office. Do not send equipment, account documents or other items to the address unless eTVnet specifically instructs you to do so.
How to Escalate an Unresolved eTVnet Complaint
Start with eTVnet customer support and clearly identify whether the issue concerns cancellation, automatic renewal, billing, a refund, account access or technical service.
Keep copies of:
- Subscription confirmations
- Billing records
- Cancellation requests
- Email correspondence
- Chat transcripts
- Refund promises or decisions
- Dates and times of telephone calls
If the dispute remains unresolved, consumers can review the official Consumer Protection Ontario complaint process. Ontario recommends first contacting the business and documenting the dispute before submitting a consumer complaint.
Submitting a complaint does not guarantee a refund, credit, cancellation decision or other particular outcome.
eTVnet Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on zero eTVnet reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Because there are no published reviews on this page, CustomerServiceNumbers.com does not currently have enough customer feedback to identify patterns involving eTVnet streaming quality, content, billing, cancellation, refunds, technical support or customer-service responsiveness.
eTVnet Customer Service FAQs
What is the eTVnet customer service phone number?
eTVnet’s dedicated Contact page currently lists toll-free customer service at 1-855-961-4571. Other current areas of eTVnet.com also display 1-855-879-1881.
What is the eTVnet customer service email?
eTVnet currently publishes support@etvnet.com.
Is eTVnet customer service available 24/7?
CustomerServiceNumbers.com could not verify a current official 24/7 support schedule. Use eTVnet’s official Contact and Help pages for current availability.
How do I cancel eTVnet?
Use Account Details or contact eTVnet by telephone, email or live chat. Monthly cancellation normally takes effect on the next billing date, with the current period remaining payable in full.
Does eTVnet refund unused subscription time?
Its July 2026 policy says unused paid subscription time is generally non-refundable, but eTVnet may consider an individual refund or credit request in exceptional circumstances. Approval is not guaranteed.
How do I stop eTVnet automatic renewal?
Request cancellation of automatic renewal through Account Details or customer support by phone, email or live chat. Save confirmation of the change.
Does eTVnet offer a free trial?
eTVnet currently advertises 14 days of free access for eligible subscriptions, with stated exceptions from December 15 through January 15 and during certain major sporting events.
Can I watch eTVnet on a television?
Yes. eTVnet publishes instructions for Smart TVs and multiple streaming-device platforms. Check the official eTVnet device-support section for compatibility and current setup instructions.
Who owns eTVnet?
eTVnet’s current Terms identify Matvil Corp., using the business name Ethnic Television Network, as the company providing the service. The Terms also identify eTVnet and eTVnet.com as trademarks of Matvil Corp.
Where is eTVnet located?
eTVnet publishes an address at 312 Dolomite Dr., Unit 215, Toronto, Ontario M3J 2N2, Canada. It should not be assumed to be a public walk-in customer-service location.
Related Streaming Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. It is an independent consumer resource and is not owned or operated by eTVnet, Ethnic Television Network, Matvil Corp., a television network, content provider, streaming-device manufacturer, payment provider or consumer regulator.
CustomerServiceNumbers.com cannot access an eTVnet account, cancel or pause a subscription, stop automatic renewal, issue a refund, change billing information, activate a device, restore streaming access or resolve an individual eTVnet case.
Share Your eTVnet Customer Service Experience
Have you contacted eTVnet about cancellation, an automatic renewal, unexpected charge, refund request, account access, device activation, streaming problem or another support issue? Leave a factual review below describing the support method used and whether the issue was resolved.
Privacy and moderation reminder: CustomerServiceNumbers.com reviews are public. Do not post your eTVnet username, password, one-time verification code, complete payment-card or bank information, full home address, private telephone number, personal email address or screenshots showing sensitive billing or Account Details information. Reviews may be moderated for spam, profanity and personally identifiable information while preserving the reviewer’s meaning when possible.
Page Update Note
This eTVnet customer service page was updated on July 28, 2026. The update replaces the incorrect “Online Help Only” listing with current telephone, email and live-chat support; explains conflicting official toll-free numbers; removes an unverified 24/7 support claim; verifies Matvil Corp. and the Toronto address; adds current July 2026 cancellation, automatic-renewal and refund rules; expands billing, account and technical-support guidance; and corrects the page’s zero-review status.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with eTVnet, Ethnic Television Network, Matvil Corp., any content provider, television network, streaming-device company, payment service or government agency.
Contact numbers, subscription plans, prices, free-trial eligibility, billing rules, refund procedures, cancellation terms, device compatibility and programming can change. Verify important account and subscription information directly with eTVnet before making a payment, changing a subscription or relying on a particular refund, credit or cancellation outcome.